Our experience was absolutely horrible. I made an online appointment for my sick cat, immediately…read morecalled to confirm it, and never received a confirmation email. I also asked about earlier availability since he wasn't doing well, but no one ever called me back. When we arrived, they claimed they had no record of the appointment. They admitted they received my voicemail but never returned the call. Despite being listed as a hospital vet, they refused to see my cat while he was visibly sick and crying in the waiting room, and instead sent us elsewhere. What made this even worse was the lack of compassion from the front desk staff. Rather than handling the situation with empathy, the first receptionist was rude, dismissive, and seemed to mock my partner for not having a confirmation email. When we explained that we had called ahead and left a voicemail, our concerns were brushed aside instead of being met with understanding. If your systems were disrupted, that is an internal issue, not the fault of worried pet owners seeking care. Families dealing with sick animals deserve kindness, professionalism, and compassion, not blame or poor treatment. This was an incredibly stressful and frightening experience, and the complete lack of empathy made it far worse. I strongly encourage better staff training, improved communication systems, and more compassionate customer service, especially for a business presenting itself as an animal hospital or urgent care provider. If you are not equipped to reliably provide emergency care, your branding should better reflect that. Completely unacceptable customer service and zero compassion for animals. Do not rely on this place if your pet truly needs help.

After five years of loyalty and monthly visits, I was shocked to be dropped as a client with barely…read more24 hours' notice while my dog was in the middle of critical post-surgical care. Until this week, I viewed my relationships with this clinic very positively--specifically with Dr. Courtney, the vet techs, and the front desk staff, who have always been respectful and professional. Unfortunately, this dismissal felt like a reactionary response to me seeking accountability for major communication failures. This began with Dr. Castillo, whom I highly advise against seeing, chastising us for a ripped stitch. However, his post-surgery instructions to "leash walk as tolerated" were later admitted to be auto-populated and not adjusted for the specific care my dog needed. The issues continued with Dr. Leary. After a bandage change that took significantly longer than anticipated, the feedback was that my dog handled it fine, they just did not have the materials prepped for his bandage change and that the surgeons were "professionals." However, I discovered second-hand from our outside surgeon the next morning that the clinic was actually recommending anti-anxiety and pain medication for future visits due to his discomfort during the bandage change--information never disclosed to me directly. When I called Dr. Leary to address this, I admittedly spoke with an angry tone, though I never swore or belittled her; I was seeking accountability for why this was withheld. Despite my attempt to apologize to Dr. Leary the next day, my call was unreturned. Instead, Dr. Locher called to terminate our care, citing a "pattern of behavior and tone" with the doctors and staff. This was never discussed in the five years that we had been treated there and North Center had opportunities almost monthly to address this behavior as we were regular visitors. Initially, Dr. Locher stated he would not treat my dog and would cancel all remaining appointments. It was only after I expressed the difficulty of finding new care in less than 24 hours that he backtracked and offered to see us for the scheduled times. However, since it was clear there was no intention of continuing treatment beyond those visits, the trust was broken and we were forced to find a new medical team entirely on our own during a surgical recovery. I reached out to Dr. Locher and management privately to share this feedback. The response from Dr. Locher ignored the admitted medical errors and the lack of transparency regarding Jax's medication. Instead, he doubled down on the dismissal, stating that "emotional distress does not excuse certain behaviors," despite admitting in the same breath that I have been "pleasant" for the last five years. To abandon a patient mid-treatment because a long-term client sought accountability during a medical crisis is a massive breach of professional ethics and I highly suggest avoiding this clinic.

I have been taking my dog to Oz Animal Hospital in Rogers Park last two years. Dr Maoine is kind…read moreand loving veterinarian cares for her patients greatly. I travel overseas often.They are helpful with travel papers if needed.

The short review: my baby girl is now gone, and Oz Animal Hospital and MedVet did nothing to help…read moreher. Two weeks ago, I took my cat to Oz Animal Hospital to see Dr. Bruner for what I thought was an ear infection. Instead, I was told she had a "mass" with a secondary infection. A tissue sample was taken and sent to pathology. We were sent home with antibiotic ear drops intended for dogs (used off-label on my cat) and told we'd need to see a surgeon or dermatologist. The biopsy came back inconclusive because it was dead tissue. Meanwhile, those drops began affecting her inner ear almost immediately. Within three days, my sweet girl was losing her balance and acting completely unlike herself. I then went to MedVet Chicago to see Dr. Wyatt, hoping for urgent care. He examined her and admitted he wasn't sure there was even a mass, but his recommendation? A series of tests and surgery totaling $11,000. I stopped him and said, "No one has treated the infection. Can we please start there?" I requested a bacterial culture and an antibiotic injection. He took the culture but refused the injection, saying systemic antibiotics aren't typically effective for ear infections and that topical treatment would be better. He said that he would call with results. Two days later, he called with preliminary results and said he'd call again five days later (after Labor Day) with the full report and a treatment plan to get us started while we waited to get into a dermatologist elsewhere (earliest was October 8). I asked again for an antibiotic injection, and again, I was told to wait. Meanwhile, my cat was declining rapidly. When her condition worsened, I called Oz Animal Hospital sobbing for help. None of their three locations could see her. I asked if she could at least get an antibiotic injection, and they told me to contact MedVet. So between two supposedly reputable veterinary providers, I was told to wait, to go elsewhere, and to do nothing while my baby's life slipped away. Yesterday, she passed away in my arms. And it didn't have to happen. What did I learn? That Oz Animal Hospital and MedVet Chicago failed my cat at every step. No urgency. No compassion. No basic care. Just expensive recommendations and passing the responsibility back and forth. If you value your pet's life, please do not trust these clinics. Ask hard questions. Demand action. Don't assume these people will do what's right for your pet. They don't for mine.

I've been bringing my pets here for years probably at least 10 at this point and have continued…read moremaking the 45-minute drive because I trusted them. I understand that prices have gone up everywhere over the past few years, but the increases here feel significant. I recently found a 2021 receipt showing the exam fee was $65 and it's now $88. Nail trims are now an additional $19, which used to be included at some point, and my recent visit for an exam and routine vaccines totaled $300. Unfortunately, it's just no longer affordable for us, so we'll be looking elsewhere.

I really like this vet, and have been going to it for about a year now. I had brought my new kitten…read moreat the beginning of the year for vaccines and whatnot. He is an extremely shy cat who curls up into himself out of fear. The vet and vet techs are always super gentle with him because of how fearful he is. I had him neutered at this location without issue, and the price was reasonable. I have also taken him in for anal gland expression and it was a quick tech visit, so only $32. They were able to get me in on a weekend. One thing I like in particular is that they have their own parking lot. It is small but most places around that location you have to find street parking. This clinic is also responsive via email, and has helped me order flea meds through Chewy. I will continue to bring my cat here and also consider having his teeth cleaned next year, because their prices are fair and their staff is friendly.

We love Dr Murphy. She's been our vet through three pairs of dogs. We followed her when she started…read moreher own practice. Staff is great.

Takes great care responding to all concerns re my pup and always a pleasure to see Dr. Murphy and…read moreher staff.

I took my cat here this week for emergency care. Everyone was so kind and helpful, especially the…read moregentleman working the front desk who helped me figure out a payment plan. The vet tech and vet were wonderful as well. My cat has vet anxiety, so it's always hard to take him somewhere and especially to leave him alone with people he doesn't know, but he has recovered very well and got back to his old self by the next day. The reason I'm only giving 4 stars (and debated giving 3) is because the air quality inside the clinic was so bad with such poor ventilation that I ended up getting knocked out with a sinus infection that will take me days if not weeks to recover from. I'd do it again in a heartbeat if it means getting quality care for my cat that I could actually afford, but I think anyone with allergies or respiratory problems should be aware before going in. I appreciate that having sick animals in and out is not something you can easily clean up after, and that a vet clinic known to be more affordable may not be able to invest in a deep clean or high quality air filtration system. I just wish it could be different and better, for the sake of the animals and pet parents who are more vulnerable to irritants than I am, and the staff who has to be there every day. I would definitely come back if needed, but I will mask up and take a preemptive Sudafed if I do.

We have brought Rocco here to update his shot records they are very attentive here and the front…read moredesk lady is very nice,

I made an emergency same day visit with the vet because my dog was attacked by another dog. The…read morewhole team made me feel reassured and gave me multiple options to help get him checked out. Both my dog and I felt very well taken care of and I would definitely recommend. My puppy got his cone of shame, medication and felt much better after leaving.

Friendly staff, they try to keep appts on time as much as possible and we know emergencies happen…read moretoo. It's clean and modern and in Logan Square. There is no parking lot like the one in Roscoe Village... the locations all work w each other so it's nice that way like a centralized health care system... would be nice if our human health system and the individual hospitals functioned so smoothly together:-). Parking is on the street w ParkChicago app and $2.50/hour plus the $0.35 fee if you park less than 2 hours at a time. And my rescue cat Dani the polydactyl from San Francisco CA got cat treats! Dogs also get treats if they want. What a nice way to help pets feel comfortable. An evaluation is $99 and if you have multiple pets, each one could qualify for a $49 discount for a new pet evaluation.

Maya has been a long time patient at Boulevard and has become a frequent flyer in her elder years…read more In all our many appointments, they have always been kind, patient, compassionate, and understanding of everything going on with her. They really listen and take my opinions and perspectives seriously. From the front desk team to the techs to the doctors, everyone is lovely! We moved a few years ago and it would be so much more convenient to find another vet, but I never even considered it. The hour commute is worth it for the high quality care she receives!

I am sad that I have to write this review. I have loved Boulevard since they opened their 1st…read morelocation in Logan Square. The service has always been impeccable until today. The problem is a receptionist by the name of "Katie". We called to make a same day appointment for my pet who was having issues. Katie was very accomodating and scheduled it for that same day. I called back THREE MINUTES LATER to cancel it. Katie said, "okay if that is what you want to do". I thanked her and hung up. Today, my pet was still having the issue. We called to ask for same day availability. Katie answered and said, "You cancelled at the last minute yesterday, so no. We are fully booked." I was shocked. She was punishing my pet because I called back 3 minutes later to cancel? I am happy to provide the call history from yesterday to show that my return call was 3 minutes later. I know that Dr. Dylan has built a wonderful staff. They are compassionate, professional amazing humans. This Katie is a poor representative of this organization and should be advised accordingly. Thank you for taking the time and consideration to read this.

I've fostered animals for 15 years and cared for a few of my own dogs. Portage Park Animal Hospital…read moreis one of the most honest places I've been to. They truly care as well which can be hard to find. The doctor took the time to discuss all options and I didn't feel like I was getting ripped off. Their prices were very reasonable.

When we moved we had to find a new place and no one had great reviews. Portage park animal hospital…read morewas the best out of the bunch and I am so glad we picked them. Top to bottom it's been a good experience. Easy to schedule, low wait times, great staff and friendly doctors. I love my dog and I always want the best for her. You can't go wrong with this practice in my experience.