I especially have appreciated the new Director of Memory Care, Ben. He has provided me his cell…read morenumber and he is very responsive whenever I have texted with a need or a concern. The staff in the memory care unit are all very friendly. Some of the standouts in friendliness and in taking an interest in my mom are Nick, Susie, Ariehanna, Marco (nurse) and Brittney (nurse). There was some frustration awhile back with my mom not getting her med orders from her doctor's office as Oakmont nurse fax was not working. This was eventually resolved when Ben intervened. Jhoana, director of nursing has also been very responsive. In dining in the Assisted Living dining room, the service could be improved in terms of servers checking back with the table to see how we are faring, and also asking if we would like drink refills. Isabella, a newer employee has been amazing though and goes above and beyond in these areas. She is definitely a stand out. Amy, the Memory Care Activities coordinator, has been great at trying to get my mom to come to activities. At times I have had a hard time connecting with activities department as I only have an email and it takes time to get a response back. I have wished there was another way to connect with them quickly other than email. Maria, the Director has been responsive and helpful when we have had concerns or provided feedback here and there. Edgar, Oakmont transporter, is very kind to my mom and responsive. Last but not least, the front desk ladies, Lexi and Maddy have been great! I love that they always greet me by name and are helpful with a multitude of things. I will mention one of the challenges of memory care is that there are different levels of impairment in the clients. My mom is higher functioning and I do wish there were more activities that she could join the assisted living residents in. This would require staff support and planning for her to go to some of those activities but I do think she would appreciate being with some higher functioning residents. She complains a lot about feeling lonely, as many of the other residents in memory care are not able to interact with her.

I went to visit my grandma for happy hour and dinner before she moves out of this facility, and I…read morefelt compelled to write this review. I used to genuinely love coming here, especially before the change in management, Maria RCC, and staff. I always enjoyed visiting her during brunch, and my favorite memory was Mother's Day brunch last year. The staff were amazing, welcoming, and friendly, and it truly felt like a warm, caring environment. Even now, when we visit in the mornings, the staff continue to be amazing -- attentive, kind, and genuinely caring toward the residents. Unfortunately, my most recent evening visit was heartbreaking and very disappointing. When I arrived, I walked in on staff being rough with my grandma while changing her brief. They were rude, did not acknowledge me, and didn't even say hello. Seeing my grandma treated that way was upsetting, uncomfortable, and deeply concerning. Later that evening, I took my grandma to the evening movie around 6:00 pm. No one was there, so I walked around to see if someone could turn the movie on for the residents. I saw and heard three staff members along with Maria RCC sitting in the RCC room eating and laughing. When I asked if someone could please turn on the movie, it took about 10 minutes for anyone to come out and do so. It was discouraging to see residents waiting while staff appeared unbothered. I am relieved that my grandma will be moving to a facility closer to my mom, but it truly breaks my heart to see how much this place has changed. There are clear issues with professionalism and resident care, particularly during the evening hours. I hope these concerns are taken seriously so no other family has to witness their loved one being treated this way.

I have been looking for a residency for my family member who has dementia. I took a tour of the…read morefacility at Ivy park Fullerton and I could not be more impressed with the attention to detail. Extremely friendly staff, attentive, and clean premises. I love the multiple daily activities offered to the residents and other residents were extremely friendly and welcoming. If you're looking for a community that prioritizes care, activities, delicious food, and overall happiness, I highly recommend checking out Ivy Park Fullerton. It's a wonderful place where seniors can truly thrive!

Nice staff! Clean place that reminds you of those 2000s films! Elderly people are treated with…read morekindness here!

this is a horrible place that needs to be shut down! recommended by a place for mom, my MOTHER was…read moresexually assaulted there, I was not notified until a nurse called me and told me the director denied it, but the sick bastard admitted it and was arrested only for his family to bail him out that same night, he eventually did over a year in prison, my mother couldn't even speak

Thank you Fullerton Gardens. I am grateful first to A Place For Mom who assisted in determining…read morebest needs for our mother and then to Fullerton Gardens for reaching out to me to schedule a tour. Every staff member is well-informed and communicates with each other. The grounds are clean and well maintained. The interior rooms are equally clean. My mom is always clean and well attended to. I rest comfortably knowing she is in the hands of skilled individuals.

What I love most about Ivy Park at Bradford is that it's the little things that make it feel like…read morehome and family. Rose, the Executive Director, sits right up front and somehow always notices when we walk in--greeting me by name and truly knowing what's happening in the community. Shannon and Kaylee are always out and about chatting with residents, creating such a warm and connected environment. The special events they host bring families together and make the community feel vibrant and welcoming. They also went above and beyond helping my mom get ready for our son's wedding. They made sure she looked beautiful and felt special for such an important family moment, something we will never forget. The nursing staff under Neha are incredibly caring as well, always checking in on residents and helping those who aren't feeling their best get back out to participate in community activities and events. Their kindness and attentiveness make such a difference. Dan and Mark never hesitate to help, whether it's hanging a new photo or fixing my mom's bed whenever needed. Everyone knows the residents by name and treats them with kindness, patience, and genuine affection. On top of everything else, Bradford is extremely well maintained. Last year the entire exterior was updated, and this year they are installing new carpeting throughout the community. It's clear they continually reinvest back into the property and truly care about creating a beautiful environment for the residents and families. That level of personal attention and heart is rare, and my family is incredibly grateful for Ivy Park at Bradford.

My father Helmut Gabel was a resident in Memory Care at Ivy Park for a couple years and we…read morecouldn't have been happier with the quality of care he received there along with the love and compassion he received from everyone. It truly felt like family. If I could give 10 stars to Ivy Park I would. Everyone from the Directors, Nurses/Med Techs, Care Staff to the Receptionists, Kitchen Staff and Maintenance Crews are wonderful. I wouldn't trust my loved one to any other place. They are the best !!

They make mistakes every the medication order is changed. It usually takes at least a dozen…read morecomplaints in order to get the problem corrected.

This facility is extremely dirty and poorly maintained. The level of care is unacceptable…read more Supervisor Brenda and med tech Michelle treat residents with a shocking lack of compassion and respect. I witnessed residents being treated unfairly and neglected. It was heartbreaking to see how little regard they have for the wellbeing of the people they're supposed to be caring for. Please, do not place your family members here. You will regret it. They deserve better.

All the staff and caregivers at Gordon Lane seem consistently excellent in their calm, considerate,…read moreand skillful working relationship with their patients. To a one, they also seem to appreciate each other and their employer. I have always found smiles on their faces, and never a distracted or conflicted attitude when assisting their patients. I have served as a chaplain and pastor to persons in other similar centers and hospitals. Gordon Lane stands out to me in so many ways.

I would never go there again. I had a setback after major surgery and needed care to recover my…read morecore strength so I could safely go to the restroom on my own. I told them this was my goal. Once they got me there they put me in a diaper! After putting up with this for several days I threatened to require transfer to another care center. Then they promised to get a commode for me for my bedside. They kept promising and promising, and never did it for the 6+ weeks I was there! In addition, the first space I was assigned had a TV that would only turn off if you unplugged it. Also, their TV channels did not include KTLA, a major local channel. Hygiene was also an issue. The curtain between me and my neighbor had smear of snot or other bodily fluids on it. It took more than a week for them to change it. Later on I had a chest infection and I got some fluid on the new curtain. When I told the cleaning crew, all they did was rehang the same curtain with the side toward my neighbor (who was there for cancer treatment)! There was also a security issue. One male resident, who apparently had some form of dementia, kept wandering the halls and entering my space, claiming he was visiting a friend (no males were in my unit, and the other resident also did not want him in our unit). I told the staff and they cautioned him ("you don't want to go back to the hospital (mental?), do you?"), but he continued to poke his head into my unit. I observed them lying to residents. They took away my neighbor's wheelchair because they didn't want her wandering unaccompanied in the halls, but told her they didn't know what happened to it. They promised physical therapy four times a week but I never received more than 10 to 15 minutes two or three times a week, and when I asked for more they said staff were unavailable.

Avoid Dr. Le at all costs. She does not care, she is snarky and rude. The visits are always rushed…read moreand she is not a caring doctor. Asking questions or messaging her on my chart is useless. She'll avoid answering questions and have her medical assistant respond instead. Looking for another doctor!!!

I really like this facility and my primary doctor. They are very friendly and accommodating…read more The only bad side is their blood work department. They are usually really slow especially if they are busy. It doesn't matter if you have an appointment or not, expect to be seen 30 minutes after your appt time.

I am sending a rave review to Cogir of Brea. As an entertainer, I started…read morePlaying for residents when they 1st opened. There were only 2 residents and over the years grew to full. I get so much enjoyment sharing my talents with the residents and gracious staff. I feel so rewarded to see the smiles on their faces. I try to give the residents a fun hour of music they love. They have become my other family. Thank you to Jenny Sandstrom for continuing my relationship here. What a pleasure to play every month at this beautiful well run facility. When you see smiles and happy residents you know they are well taken care of. Hope to continue to bring this joy. Al Valdez

My daughter reviewed many facilities for her dad. Of the top five, Cogir became the most…read morefavorable..Every person in the facility, was so nice, and empathetic. The patients seemed very content and at home. The facility is comforting, clean and well maintained. After many visits, personal meetings with personnel and observations of staff and relationships with residents, my daughter felt the most confident and comfortable that Cogir was the right place for her dad. I was extremely impressed and at ease that Cogir is so into the needs of their residents and their family. Highly recommend Cogir..