These guys are the best in the business!…read more Fantastic service! After the Apple Genius Bar couldn't fix my MacBook and I ended up buying a new laptop, I brought my old one here for a second opinion. They diagnosed the problem and had it working again in under 20 minutes--and didn't charge me a thing. Honest, knowledgeable, and incredibly helpful. They turned what I thought was a lost cause into a great experience. I highly recommend them to anyone with Mac or tech issues. Thank you for the outstanding service! Big thanks to Kai!!!

I opted to go to Mike's Tech Shop as an Apple Genius appointment b/c it wud save me time and I was…read moreable to get an apptmt very quickly. As well, Mike's is very close to my apt. However, while Mike's is probably good for some services, it's not a real replacement for an actual Genius apptmt at an Apple Store - despite Apple present it as such. In other words, Mike shows up when you go to book a genius appointment in Manhattan, which makes it appear as an equal alternative to going to an Apple Store. However, in many cases, the Apple Store genius would be able to solve or fix problems while you're there, whereas Mike's would have taken my device and returned it a few days later. For that reason, I say maybe. I would suggest anyone considering going to Mike's call them first to determine how much time it would take to deal with whatever issues have arisen. I found the staff not friendly at all,,,as if I was imposing on them. Plus I had to wait for my pre-scheduled appointment for more than 1/2 hour. In the end, the woman who helped me did solve my issue b/c it did not require me to leave my device. If they had determined I had to leave the device, I would have opted to go to an Apple Store for a real Genius appointment.

Amazing transformation of what my TV can do! Professional, prompt service, reasonable prices! I…read morelearned how to protect my cell phone and IMac Laptop! BEST service and value ever!!!!

Lance @ Super Computer Doctor is great! My computer was slowing down for months and I finally…read morereached out to the Geek Squad (GS). GS examined my computer virtually and told me that my computer and network were compromised. Their solution: install a subscription-based firewall that costs around $500 per year. Not fully bought into this diagnosis and solution, I took my computer to Best Buy/ Geek Squad on 23rd and 6th. That "geek" told me that my AC adapter is damaged and fried my battery. Solution? Buy a new computer altogether. Considering that my computer is only 9 months old...and wasn't cheap to begin with, I was reluctant to ditch it that easily. An online search led me to Super Computer Doctor (SCD), which was nearby and sounded promising. I reached out on a Saturday, when the shop is closed, but Lance responded and gave me basic info about how the service works, along with a payment link for the diagnostic fee. On Monday I dropped off my computer and waited... After running a battery of tests and optimizations, it turns out that 3rd party SOFTWARE, not viruses, were causing issues with my computer. The AC adapter (which my parrot damaged) may have damaged the battery...and motherboard, but we wouldn't know without additional testing. I immediately purchased and shipped new AC adapter and battery directly to Lance, keeping my fingers crossed. Fortunately, the new hardware, coupled with software cleanup, did the trick and my computer is good as new. I am THRILLED to have found Lance, the Super Computer Doctor! He is knowledgeable, service-oriented and communicative, keeping you informed every step of the way. Also, he doesn't try to "upsell" you things you don't need, like Geek Squad did...to the tune of thousands of dollars for a new computer, GS service plan and subscription-based firewall. Moving forward, Lance is my guy for anything technology related, and I'm thinking it may make sense to drop off my computer 1-2 times per year for regular maintenance. If you're looking for someone to resolve computer issues, run, don't walk to Super Computer Doctor! :-)

If I could give this place ZERO stars I would!!!! I went last week to get a screen fixed and…read morestarted experiencing problems with the battery, and there was a line on the screen, and also my fingerprint detection wasn't working. Got a hold of a secretary to tell them I was unhappy with the work, and told me to text the person who fixed my phone. In which I did, and received THE WORST customer service ever. The technician cursed at me, and called me a "bit**" and a "fu** head". I understand mistakes happen when fixing phones, but I would never EVER EVER expect to be spoken in such a way. Save your money and PLEASE just get your phone fixed the correct way, because if your phone turns up to be defective, he will absolutely belittle you, and make you feel worthless. Yeah, he's a nice person as first, DONT let that fool you. Edit: This guy has the nerve to say I am competition. I left his number out of the images to be polite, as I have been NOTHING but polite to this man, and he continues to play his games. I have proof that the number on yelp is in fact the number that has been texting me. Do not trust this person with your device. He has the mouth of a sailor and as another reviewer stated, is far too busy worrying about who his next customer is, to focus on the job at hand. Sorry buddy, you've messed with the wrong woman.

I can't find this store in this address... This address…read moreseems fake, the hamburger restaurant is there, and noboday caught my call...

JED'S CUSTOMER SERVICE NEEDS A SERIOUS UPGRADE!!!!!…read more Called him to talk about my broken MacBook and he began with being receptive (first 30 seconds) but after just ONE minute he became dismissive and rude. When I told him I was hoping for a 1-day to 1 weekend turnaround. He said that I shouldn't worry about the turnaround time of a day or a weekends length since the MacBook had been broken for months anyway. He said I was being "ridiculous" in the most pompous tone he could muster. When I tried to explain that the SAME signs and issues had occurred a year and a half before and was fixed within 1.5 hrs at the Apple Genius Bar or that other techs had listened to me thoroughly and come to similar conclusions that it was in fact the operating system and could be handled within a day. He proceeded to say "Anyway!!!" in a very loud tone (I pulled the phone from my ear at that point) while I was talking, rudely interrupting me and then changing the subject. I looked down at my phone flabbergasted. I do not understand why Jed would think a new customer would EVER continue to use his services with an attitude like that. I disconnected the phone immediately. It lasted a mere 2 minutes!!! Whether my computer could be fixed in a day or a weekend or even a week, I'm open to it all, as long as the end result is a functioning MacBook. He didn't get a chance to know that because he was being obnoxious and unprofessional. As an elite yelper, I do my best to be as detailed and honest as possible. From my experience, I wouldn't even bother with paying for his services, customer service is of TOP PRIORITY and the way he spoke to me (in a mere 2 min phone call at that) was enough to make me disconnect the phone call right away. I've been in contact with a few techs (requesting estimated quotes and turn around times) and this was the ONLY negative incident. I'm still shaking my head at him calling me "ridiculous"!! The purpose of the phone call was to be consulted and informed. NOT disrespected and dismissed. I'm sure there will be a reply from this person. Not sure how they'll try to defend being so rude, but I'm sure an attempt will be made. Please feel free to message me privately for facts and truth.

Incredibly Amazing! In short, the price was EXTREMELY fair/reasonable, the service impeccable, and…read morethe information/advice was second to none. I was "wowed" by the experience I had working with Pro Mac NYC (Jed). I reached out to him regarding issues with my 2010 Macbook Pro. After emailing him, he said I could simply leave it with the doorman. I did, and within 12 hours Jed emailed me regarding exactly what was wrong the the computer, and offered a number of solutions that would allow me to get my baby up and running. Jed was knowledgable and responsive in a way I've rarely seen with any company. I was looking into prices for a SSD and memory to improve my performance, and when asking him questions regarding brands/sizes, he was always responding within minutes. Additionally, Jed was extremely fast; my computer was ready 1 day after the parts arrived at his shop. GO TO JED, you wont regret !

I went to the Device Shop Financial District to repair the screen (vertical lines, unresponsive…read morescreen) of my iphone SE 1st generation (I use as a backup phone / music player / content viewer) for $50. The visit went smoothly despite the COVID-19 restrictions. Appointment was made from their website. Check-in to the building was safe with ID needed. Andrei greeted me warmly at the shop doorway. Hand sanitizer was readily available. Andrei looked at my phone and right away knew it was a screen issue (vs other components). I didn't want to spend a lot of $ since it was my backup phone but Andrei stated the work was routine which provided me comfort that a simple screen replacement would do. 10-15 minutes later the work was done and thus far phone is working great. I also used the $20 for $10 deal from yelp, which lowered my overall costs. Thanks again to Andrei and Device Shop! professional and honest service.

Easy to book appointments, easy to find, good prices and great service…read more Do book an appointment in advance and show up a few minutes early at the building. One Liberty Plaza is a big building with a lot of visitors, so be prepared to wait in line to check in.

Spilled some liquid on my laptop (alcohol). Had my laptop picked up the next day. The laptop was…read moreworking with an external keyboard, so I thought that it was only the keyboard that had to be changed. Was told that the motherboard had to be changed as well (which was also plausible), but asked to get my old motherboard back. Received working laptop with some damages on the case (they tried to open it the wrong way). And most importantly, they gave me a random motherboard not even matching the make of the laptop. Did some investigation (opened the laptop), realized that the motherboard was not changed. Called David (he pretended to be someone else - used name Andrew, but got out of the character shortly after I gave him details, and I told him that I can recognize his voice/accent). I confirmed with Lenovo that I still have the original motherboard. Scam! Stay away - might fix your electronics, but will overcharge you for parts that actually don't have to be changed!

Ripped off !! He ruined my computer. Had to file a police…read morereport. Beware. Physical locations do not exist either.

As someone with an older MacBook Pro I've occasionally needed a tweak here and there. Make that…read moreseveral tweaks. THANKFULLY I found Jerome and his repair shop. Fast, friendly and fairly-priced, Jerome is the guy to go to bar none! You won't be disappointed. Side perk: An always appreciated candy dish with bite-sized snacks.

This is the best repair shop I have ever been in. No matter how new or how old my Mac, they have…read morejust fixed it (I have a huge range too). Professional, friendly, flexible... I wish they fixed everything.

My computer cover was starting to get unscrewed (not the most complex problem, I know, but…read morenonetheless an inconvenience) and these guys fixed it quickly and were decent enough not to charge for something this miniscule. Thanks for the kind and professional service!