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    Ivan Cruz Jr., MD

    5.0 (1 review)

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    2 years ago

    Great job on the surgery and the follow up care. Dr Cruz is courteous and professional and takes great care of his patients.

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    Texas Back Institute

    Texas Back Institute

    2.9(7 reviews)
    0.0 mi

    In Sept 2023, a Hispanic girl took me to a room at the Mansfield office, and the computer in the…read moreroom had someone else's CONFIDENTIAL medical info pulled up on it, and the exam paper lining on the bed was obviously used and not changed. The doctor was professional, (a black male), but kept the door cracked while examining me. I guess b/c I was a female, but it was offensive and invaded MY privacy. He decided to refer me for an MRI and said someone would call me from the place. I received no call until November 2023, so I was in pain all that time calling and calling but they kept saying that someone from the office will call me back. After doing the MRI in November, I was called to schedule and appointment. The older, White lady told me that I had a balance. I asked why they didn't send a bill, and she said that she didn't know. I went to my appointment on December 1, 2023, and it was towards the end of the day. There were people in there frustrated. One lady went to the desk and said she had been waiting for an hour already. Another person cancelled their appointment and walked out. When the Hispanic girl took me to a room, I saw AGAIN, someone's CONFIDENTIAL information pulled up on the screen to where anybody could steal information and commit identity theft. But at least this time, the exam paper was fresh. The doctor came in looking agitated. You can tell he didn't read my chart. He started asking me questions as if it were my first visit, so I mentioned I was there for MRI results. He pulled it up on the screen, and said he didn't see anything. He said that I needed to see another type of doctor. That visit was under seven minutes and it was not pleasant. I felt like I was an inconvenience. One of the girls came in and gave me a form inside a plastic sleeve to take to the counter to check out. She said she would schedule me with another type of specialist. I walk to the front desk to pay my balance, but no one was there. I waited for a while, and suddenly, a White girl came out of the back and asked why I was still there. She then said that the lady I needed to see was "gone for the day", and they were closing. I explained that I had a balance, but she said, "We'll just bill you", as she put her hand on my back and guided me out the door. It was unbelievable. She didn't even take the exam paper from me. Today, January 5, 2024, I went to the office to pay my balance because I STILL hadn't received a bill (knowing I had a balance and did not want it to go to collections). No one was at the front desk again, but a White girl was sitting at a computer near the desk but further back. I told her that I was there to pay a bill, and she said the person wasn't there. She asked me for my name and birthdate, but I told that I didn't feel comfortable saying it out loud b/c there were people in the waiting room. I handed out the document that was in the plastic sleeve from the previous visit b/c it had all the information she needed. She got up with an attitude, looked at it, and said something like, "You will need to call and find out what your bill is and pay it". I explained that I was there to pay it then. She said that they couldn't take a payment. I explained that I've had a bill since Sept and had tried to pay it twice. I then asked who I was supposed to pay it through. She suddenly had an attitude then threw my document on the FLOOR and walked away to her desk. I said, "Wow. Did you just throw my document on the floor?!", and she said, "It's because you! Nothing!". So, I said, "Well, that's professional. I just want to know how I can pay my bill. Don't take it personal". Then she started rambling under her breath. So, I said, "What is this fourth grade! You just had a tantrum and you're not even apologetic about it. This is your place of business", and she just kept talking under her breath. I told her that I was going to make sure that the doctor heard about this, and she said, "Fine! Go ahead!". She handed me a phone number on a sticky note then yelled as I walked away, "Have a nice day!". DO NOT GO TO THIS PLACE.

    I waited for this appointment date for a while and was very anxious to have this day finally come…read more I did have issues with doing the necessary paperwork via their portal prior to my appointment. After three times of trying, I called and asked if they could email the paperwork and I would print it off, complete and bring it in. My appointment was for 11:30 and it was stated in a text sent to me to arrive 45 minutes prior to my appointment time. Then I get another text the morning of my appointment at 10:30 to arrive by 11:15. I was already on the road for 15 minutes. It takes 30 minutes to get to that location for me. Bottom line I was there at 10:45 for my 11:30 appointment, and all the paperwork completed, disks and other records I had. Check in was simple the lady up front was very sweet and accommodating. You couldn't find a nicer receptionist in my opinion. Patients were moved in and out in a timely manner. However, two patients came in behind me I know by 30-45 minutes and were taken back before I was. I've never done this before in my whole life. But at 11;50 I went up to ask what happened to my 11:30 appointment and how much longer would I have to wait. My ETA was approximately 1:00 at its best. I had to cancel as I had another matter to attend to by 1:30. I was very disappointed by this. If they overbooked a heads up to me to reschedule would have more welcomed that this appointment wait, drive and not even being able to visit the doctor. I will try again .... everyone gets a second chance and I hope I can provide a more positive review from the next visit attempt.

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    Texas Back Institute
    Texas Back Institute

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    Michael Sheppard, DDS - Center For Oral & Dental Implant Surgery

    Michael Sheppard, DDS - Center For Oral & Dental Implant Surgery

    3.6(20 reviews)
    3.8 mi

    Got all 4 of my wisdom teeth pulled and was told before I was took back to the operation room that…read moreI would be getting hydrocodone after my extractions for pain then once I'm in the operation room they change it to regular Tylenol my husband was trying to understand up front on why they changed there mind while I was under and was told this doctor does not prescribe them for pain I was already super nervous iv never had anything like this done before besides a c section fast forward after we pick up the prescription I take one as told for pain ( my upper jaw hurting to badly ) this is about 2 hours after we left I wait a little over a hour to be sure that what I was gave would come into effect sadly it did not I have been crying in pain since the minute I took it and called them to tell them I am in so much pain and have been crying since and mind you this hurt way more then a C-SECTION I told them I have never been in this much pain before and that what they gave me was not working and asked for the hydrocodone they brought up in the first place ( mind you I have had friends and family tell me that is what they got after and they where just fine) I walked in there nervous but glad my pain would be handled in after care and it's was OBVIOUS THAT IT WAS NOT back to the phone call they proceeded to tell me that I just need to take I ibuprofen for the pain I took 5 ibuprofens at once and I'm still in pain crying this office does not care about your pain management post op what so ever I would not recommend to ANYONE NEVER GET WORK DONE HERE

    I went to this dentist about 3 years ago to have a tooth pulled. This dentist had the worse bedside…read moremanner I have ever experienced. He caused me so much pain like I've never experienced from a dentist. As I was moaning while he pulled my tooth all he did was say...Well I have to get it!! After he was done he just walked out of the room and that was it. His staff however were very compassionate and it seemed that they understood what a jerk he was.

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    Michael Sheppard, DDS - Center For Oral & Dental Implant Surgery
    Michael Sheppard, DDS - Center For Oral & Dental Implant Surgery

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    Cardiology Partners

    Cardiology Partners

    2.3(12 reviews)
    2.3 mi

    Cardiology Partners is where my cardiologist is partnered with. Dr. Alan Taylor is one of the most…read morewonderful health professionals I've ever worked with. The staff at Cardiology Partners is FANTASTIC! They are al so caring and helpful. They take care of their patients with care and sincerity. I will be a life-long patient. Recently, they are working on my legs performing ablations to help with eliminating a lot of fluid buildup.

    I am a Hispanic professional who has an accent. Dr. James A Richardson an older Caucasian doctor at…read morethis facility, went in to letting me know he was against what was going on at the border. I told him I was not familiar as I didn't watch much TV. He asked how I got here and where I lived I told him I lived off of 287 and Eden Rd to which his response was oh, on the trailer park!! I find it offensive that he assumed I live in a trailer park and that he went in to telling me what he thinks of immigrants and how they don't follow the system. He spoke to me about the reason why I was there for no more than 5 minutes to then, talk about race, immigration and my accent for over 25 minutes. He was sure to ask where my son was going to high school and to question on his abilities to get in to College. The only reason i did not slap him is because I will not allow him to insult me and I will not get down to his level. If you are a minority or if you are against racism, please do not go there, he was disrespectful and ignorant. What a shame for my community. I will make sure I let the Dr. Who referred me to him know how unprofessional he is so he does not get any more referrals.

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    Cardiology Partners

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    Ivan Cruz Jr., MD - surgeons - Updated May 2026

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