I was seen on May 7. I paid with a credit card. Once a month since then I get a notification that…read morethey are billing my card. Some times 100 dollars, sometimes 35 dollars . Since their clunky Athena software never works I can never find out what I'm being billed for. PAY CASH or see an ortho doc elsewhere

Dr. Hopkins has completed three surgeries on me the past year. He is very professional and knows…read morehow to perform procedures with very little scars.

There team of staff and doctors are amazing here! They are very professional, efficient with time,…read moreand get you the care you need to get on the road to recovery. I love that they have screenings like xrays onsite to make the process quick and easy for patients.

This poor review has nothing to do with the medical care at AOA, but reflects the poor office staff…read moreprocedures. We were contacted two months ago and told that my mother had overpaid by $300 and that a check would be mailed to her in 30-40 days. They verified her address. Now it has been over 60 days. I called the office today and was told that it was still being processed, "you know, they have to verify the mailing address, print the checks, and sign the checks, but they are really behind." I cannot imagine that it takes that long to process a check once you already have verification of the mailing address. The office clerk also said that there were many patients in this process. Really? How is that you overcharged so many people? If I owed a payment to AOA, I'm sure I would be penalized if I was more than 60 days late with the payment, but I doubt we will get any interest for AOA holding my mother's money for months. And, State law and Texas Medical Association requires that repayments of overcharges be return within 30 days to the patient. This is very poor office management for AOA.

Something has changed with this practice. It isn't as professional or responsive as it was, seems…read moremaybe more bottom line driven. If you need surgery you're a priority but after that, get in line. While some aspects of the practice are as good as they were 5-7 years, others have significantly eroded . Scheduling and communication are two of the biggest negative changes - not sure why, actually, just based on recent experience with a surgeon's medical assistant and surgery scheduler. Our experience included not receiving return phone calls when promised, not honoring commitments to appointments as discussed, and these are things that we as patients can evaluate - as opposed to how great the surgery was.

I have always had wonderful care at TMI. Dr. Evans performed surgery on my neck several years ago,…read moreand I am still doing great. Pain-free for many years now. I worked a lot with Ambrosia as well, and she is awesome too! Last year, I saw one of their podiatrists who has since moved, so upon finding a new doctor, I needed to pick up my x-rays. I just popped in on the spur of the moment, and Emily at the front desk went back to see if she could get my x-rays. It was late in the day so the staff was already gone , but without being asked, Emily had them copied the next morning and called me saying I could pick them up anytime. I just wanted to say that she went above and beyond to provide me with help when I just popped in. I love the staff here, as well as the doctors. I can't say enough good things about the entire office. Thank you Emiliy

If you are looking for a trustworthy chiropractor with the skills "to correct your physical…read moreproblems -- then look no further than Dr. Collins". I highly recommend Dr. Collins and his team of professionals; namely, Talon, Lauren, Kyle, Sisera, James and a few others. These folks "know what they are doing". If you are tired of being in pain and basically suffering daily (like I was) I'd be willing to bet Dr. Collins has a therapy program that will be tailored specifically for you. I am more functional due to the therapy I have received from these awesome professionals‼ It is the difference of being miserable or feeling better by choosing Midlothian Medical Center. What are you waiting for?

Everything always goes great at Midlothian Medical Center. I'm going there often right now for a…read moreneck injury. They're very respectful of my time and I'm in and out as fast as possible. However the treatments are thorough and complete. After talking to these people for so long, I have full confidence they absolutely know what they're doing, better than any other similar office I've ever been to through the years. And these are the nicest most fun people! Amazingly, I always look forward to seeing them and visiting with them. These are high achievers: true professionals with high goals and they will go out of their way to take the best care of you. Don't hesitate. Call them today and go see them. They will help you and you'll be very glad you called.

My son came home from football practice with a swollen hand. The school has a whole policy about…read morewho you can see, and he needed to be seen asap because we needed to know if he would be able to play in the big game. I made the appointment as a first timer and I was scheduled the same day. We got there early filled out some paperwork and we were seen. Unfortunately, my boy broke a bone... but he was X-rayed and casted at the same visit. We were in and out in 2.5 hours. We were seen by Dr Garff and casted by Jacob. The staff was beyond professional and friendly. You can tell they deal with kids because they were comfortable with the banter between me and my 17 yr old. It's a shock to find out you have broken a bone. They took care and time in explaining what they were doing and why to him. They allowed him to ask questions and they were not phased at the silliest questions. I highly recommend!!!

AWESOME STAFF!!! Kelly, Ruby Dr. Kraus, Dr. Jenkins ALL have done an amazing job of managing my…read moremedical issues. They are absolutely exceptional in the patient / Provider communication area, so I'm so completely satisfied with my quality of care. Their waiting room and exam rooms are ALWAYS very neat and clean, warm and inviting. I HIGHLY recommend this clinic!

I was recommended by a friend. I made the appointment, called UHC to change my primary care…read moredoctor, told them I had an August 20 appointment. The receptionist told me to pay $195 and Irefused. It does look like a Med Spa.

physician, very comprehensive and identifying any medical issues and potentially other outside of…read more expertise where she would refer me

I am still new to this state, being having difficulties to get to an ortho doc (pandemic last year…read more2019, now was how to accommodate a date for me as 1st time patient and doctor. Finally was able this year today 02.03.21, what a surprise DROVE about 20 miles and as 1st time patient was told to be 40 mins earlier and guess what!!! SO UNPROFESSIONAL NEVER CALLED TO LET ME KNOW DOCTOR CANCEL APPT WOW!!!. PLEASE DONT GO THERE Bad experience absolutely. 000000%%%%

Dr. Bell and his staff Rock! Five weeks out from surgery, and I'm back to work and doing most…read morenormal activity. If you're hurting, I highly recommend.

- A MUST READ BEFORE YOU GO HERE!!! I've gone through THREE!! Surgeries here so, I think I can give…read moreyou the most authentic and honest insight on this place. The first two surgeries were basically flat foot reconstruction surgery and the last one was to take out a plate that was bothering me from my first surgery. When coming here you have to interact with Ms BIANCA. She is one of the front desk clerks who is amazing! She greets you by name when you walk in! I love how she's very personable. I never know how she remembers all these patient names. But yes outstanding customer service. I love her! Next up is Ms. CATHY who takes you back and gets your vitals. She is always nice and makes sure she listens to any concerns you have. She always seems to be in a great mood and you can really see she cares about her job and her patients. Next comes my surgeon, DR. BHAKTA. Now when I first met Dr Bhakta it was very quick. He was not very personable or great at listening to ME. I believe this was because he had serviced my dad brother grandpa you name it. i think he believed he knew that I needed surgery. He was not so great at being patient and listening was not there. I felt like he held my life in his hands my surgeries did not go as planned and I feel my life has been forever changed. Words cannot express how this process has been for me. Let's move on to one of his assistants Ms AMBER in my experience she was the absolute worse. She took out my stitches for my first surgery and was not gentle. She made remarks about how many incisions I had saying "wow he sure cut you up like meat" and continued to laugh at my pain while taking my stitches out. She never offered to console me or stop she thought my pain was hilarious. I noticed one of my incisions were not healed and bleeding and when I brought it to her attention she brushed it off and put a cast on me which later turned into a infection. highly do not recommend her for anything. The only reason I feel she was nicer taking out my stitches from this last surgery was because she wanted a good review. She was kind this go around and even offered to help put on my boot which she has never done in the past. Quite frankly I feel she acts as if she doesn't want to touch you sometimes. I just don't recommend her at all! Moving on to therapy Dr. STEVEN is AMAZING!! He is very personable offers very genuine advice and listens to all your concerns. He answers every concern and question you have thoroughly and knowledgeable. Last but not least My good sus Ms. SHAY I love her. I owe all my recovery to her. There was days I truly wanted to give up and just not push through all of this but she not only encouraged me but pushed me to do and be my best! She is truly a gem. She was very relatable understanding and answered all my concerns professionally and when she didn't know she always got the answer for me. I didn't know that therapy was a key part of this process until she came into my life and I'm truly grateful for her. Overall some of the front desk ladies could get a little more training in professionalism and being more genuine when dealing with patients concerning payments or scheduled appointments. I work in customer service myself I know it can be frustrating but I pride myself in making sure every customer has a great experience. I would not recommend this place! I am still currently in excruciating pain every single day since my surgeries!!

I've seen Dr. Jasper to fix ingrown toenails on both great toes. Did them about 4 months apart. He…read moreis very professional, highly skilled, efficient and has a way about him that just makes you comfortable. He gets 5 stars and I would recommend him as a Podiatrist any day of the week... The office however... more so their scheduling leaves a lot to be desired. For each of my procedures, the doctor wanted a follow up (f/u) visit 2 weeks after. However, they jam pack their schedules such that it is almost impossible to have that f/u on time. After the first procedure, I was able to secure a f/u appointment three weeks after the procedure. As for the second one, they scheduled me about 5 weeks out! I informed them that I needed to get in at the required 2 week time because I would otherwise be unable to make it as was moving 4 weeks after my procedure. They said they would call me if something opened up... they called me after I had already moved, so needless to say I never got to see the doctor after the procedure. The reason for the 3 stars is that I understand they're running a business and try to get people in for procedures. That's all good and fine. But the people you're having these procedures on need regular follow ups to ensure everything is healing well! We're people! With lives!! You can't just call us and expect us to drop everything on short notice. That's why appointments are made, so that we can plan accordingly. For me, about a week and a half into my healing, my toe started to pus up. They did not have any available appointments. So, I had to turn to other sources to obtain the necessary treatment. Thank God everything is now healed up fine, but I really wish they had a better system for scheduling follow ups.