I organised an event for a wonderful local charity, the ClementJames Centre, last week. Itsu was one of the venues and Grazyna, the lovely manager, was brilliant, very helpful. Upstairs is a lovely sunny space and the friendly service and delicious food were all great and very much enjoyed! read more

Got sushi here on my birthday and lots of other times and it's pretty good! The staff were really nice and polite here. I got the happy and healthy roll box last time which was a cute name and tasted nice (and had variety of rolls and sashimi) :) read more

I remember the excitement when Itsu first opened in Notting Hill Gate, friends were talking about this new sushi restaurant ... perhaps it was one of the first branches to open? There seems to be an Itsu in most busy parts of London now and it's less a restaurant (even though you can sit in, of course) than a healthier takeaway option. I love their sushi selections (plenty of choices for squeamish people like me) and have eaten my way through most salads. Notting Hill Gate doesn't have much excitement to offer but I am always happy to find a reason to stop over. read more

We ordered a grilled chicken udon and a sushi blend box. First, the udon was not a udon you know or imagine. Its noodle is not udon noodle and its broth is not udon broth but Vietnamese. The grilled chicken was not grilled but like a Campbell chicken-soup chicken. The udon had chives chopped and sprinkled, which is Chinese rather than Japanese. The udon bowl seemed microwaved. Not fresh at all and not authentic at all. Second, the sushi blend box didn't use sticky rice, which was hardened. Salmon was too thin. But the sushi box was far better than udon. In brief, if you expect or know Japanese food, don't go to Itsu, which fits only those who have no idea of Japanese food. read more

Itsu - Sushi blend box and a grilled chicken udon (horrible) - Japanese Near Me - London, XGL

I love this to go or eat in sushi place. The food is uber fresh and affordable. Anytime I come to London I have to eat here. Love that they now have a location in nottinghill. It's amazing the quality of the food! read more

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It-su bad. I guess if you're really short on time and you must have fast food sushi then it fits the bill but whatever you order, do not get any of their udon. It's one of the worst things I've ordered since I starting dining out. read more

We were looking for gluten free, healthy options for a light dinner in Notting Hill near our BnB. Found Itsu and had the Thai Chicken bowl - fantastic! We came back the next day and had it again for brunch before our train out of London! read more

I've experienced this branch of Itsu twice and neither was a good experience. The first was through a delivery, in which my sushi box had arrived with a torn seal and was hanging wide open. Moreover, the salmon sashimi had started changing colour, thus making me assume it wasn't very fresh. The second was through takeaway. As I began eating it at home, I realised this wasn't very fresh either. The rice crumbles like basmati rice rather than sticky, which is disappointing. The gyoza order had overlooked edges which we had cut off as they were as hard as rubber. It's a cheap place, I get it. But don't subject yourself to bad food. There are better cheap places. Wouldn't recommend. read more

My wife and I enjoyed our meal at Itsu immensely. The only (minor) drawback I could see was the selection on the conveyors - the sushi was excellent, but tame. No "interesting" rolls or nigiri, they seem to stick with Tuna and Salmon. While I believe that is probably a reasonable business choice in this style of restaurant, it is a bit of a drawback. Nonetheless, our service was impeccable and everything we tried was excellent. I too enjoyed the ambience and thought the bar upstairs looked quite posh, although I did not try a drink or hang out up there. Overall we would recommend Itsu highly. read more

Itsu, a new favourite takeaway lunch spot, has 2 more restauranty establishments--Notting Hill & Canary Wharf. I bought a voucher on MyCityDeal and we headed there over the weekend for lunch. It was packed (always take as a good sign) and waited upstairs in the bar for about 10 minutes for a table. Downstairs, there are 3 large conveyor belts next to which you are seated and then its the typical deal--choose off the belt or ring the buzzer and order hot dishes from the server. Food was fantastic! In my opinion, leaps and bounds above YoSushi. We ate tuna sashimi, seared tuna, salmon sushi, Itsu's chicken soup, etc...and all was so yum! My only disappointment was the spicy edamame beans, which come drenched in oil--you eat these to be healthy! Though, a good way to get my bfriend to eat them! Not cheap but with the voucher, was a good value. Would go back in a heartbeat. read more

Itsu is cause for breaking out the annoying early aughts teenage lingo: It's just SO boriiiing. The conveyor goes something like this: vegetable roll, vegetables with dipping sauce, salmon nigiri, salmon sashimi AND nigiri, 'order miso soup' sign on a miso bowl, weird chopped up tuna ball thing, 'seared' and 'crusted' tuna slices, salmon, salmon, salmon... The upside is the friendly staff, who come running whenever you press the 'ring flight attendant' red light from the counter. The Asahi was a bit stale; the spicy vegetable gyoza well caramelized, but greasy. Spend your money more wisely on something tasty on Portobello Road Market. read more

Top quality sushi and really friendly and helpful staff!!! Quite pricey but I recommend the hot boxes as they're more filling and very tasty - although tricky to eat the petit pois with chopsticks!!!! read more

Itsu - Rainy days but top sushi - Japanese Near Me - London, XGL

I was turned away from this new and admittedly attractive branch of Itsu tonight because of someone else's mistake. Having been invited to a launch by the restaurant's PR agency, I showed up on time to be greeted by a confused staff who had no idea what I was talking about when I said I was there for the event. I took a seat in the upstairs bar (where the event was to be held), waited awhile and was finally met by the manager who explained that it had been cancelled. Apparently, an email had been sent about the cancellation but for some reason not to me (I've since doubled checked my inbox as well as my Spam folder - Nope, I wasn't contacted). The last I'd heard was that the PR who was organizing the launch was really looking forward to meeting me. When the manager explained there was to be no event, I suggested that I'm here now and would be happy to review your restaurant." He then could have responded a number of ways, such as providing me with a sample of their food (since that's why I was there and why I was invited) or offering some sort of concession for living up to my end of the bargain. Instead he stated that I "could not eat for free tonight but only with the group. What group? I didn't know anyone else who was invited. I had simply come out to try the restaurant upon the request of its PR. I have no problem paying for my meals but when offered free food and drink, I expect to receive it. I don't live in Notting Hill and probably passed by a dozen other Itsu restaurants in order to attend tonight's launch. The Tube is expensive for me, and with the Circle Line out of commission it was a real hassle schlepping across town. As the saying goes, shit happens. Still, it would have taken minimal effort for the manager to appreciate my situation and attempt to accommodate me. Oh well. I'm sure the food's fine; I've enjoyed dining at other Itsu eateries. However, there's much to be improved with respect to customer service at this one. I don't think I'll be heading back and I suggest you steer clear as well. read more

I heart Itsu for lunch. I heart more an Itsu that you can pretend to be a social occasion after dinner. And this one can: Pretty conveyabelts full of sushi, giant disco balls and a cocktail lounge. Woop. It was pretty quiet tonight (on a Saturday night) but it was very cold so that may have frightened away punters. We drank in the cocktail bar upstairs and were very pleased to find real live parquets in a cage (none of that Tiki bar plastic fauxness thank you),. In total we consumed one sake bottle, one beer and one tea. I had the tea and therefore went crazy by grabbing plates (well, one plate of sashimi) from the downstairs sushi bar which they toted onto our menu. The toilets were also nice - but confusingly could only be discriminated by the colour glass on the door. Not good for the colour blinded. OK so I admit Itsu bar was sort of lacking a buzz - I think people would rather not go to their daily lunch place to grab a cocktail, and the music was pretty blah. But I love Itsu: the food and the decor. It was itimate, and pretty - the perfect antidote to the crowded Notts Hill pub we were just in. I could have easily racked up a bill if I wasn't being cautious tonight. More tea? 4 stars. read more

Eat in London for a day for with and went here for a quick lunch. Great ambiance, quick service, and stellar ramen/noodle bowls. Did not try the sushi, but noodles were incredible. If you are looking for a quick, great lunch, here's your spot. Their chilli chicken also had a perfect kick if heat. read more

There's a whiff of the Generation Game about this new Itsu; you need to be quick and grab your chosen dishes from a conveyor belt, which snakes around the tables. You can bet though as soon as you whip some crab rolls away that something better will catch your eye further along the belt. And you soon learn that if you miss that delectable tub of Bang Bang chicken you've spotted, that it'll be some time before it glides by again...that's if some other punter doesn't whisk it away first. However, we found the staff were only too happy to go in search of whatever dish we'd missed from the belt. Strangely, the conveyor belt doesn't seem to adversely affect the atmosphere of this comfortable spot, that's a world away from the starker lunchtime Itsu experience. They've also come up with a great credit crunch friendly concept - the 'early deal' whereby if you arrive between 3pm and 8pm you can choose any four cold plates from the conveyor for £9.95. I would recommend you stick to these as the more expensive hot dishes my friend and I also tried weren't nearly as impressive. read more

Food in this Japanese restaurant is very good. Here you can find the traditional dishes and drinks and you can experience the eastern cuisine. It is suitable for big parties and there is a bar, lounge-like seating on the first floor. The prices are average to expensive. Itsu offers an outdoor sushi shop from where you can buy food for home. read more

I often buy the lunch boxes to take away from there. These are good quality and price! The cuisine though is fusion rather than Japanese, I don't see why they put pesto everywhere? read more

Nice little Japanese place. Good sushi and Saki. Variety of sushi among other Japanese cuisine. Really liked the beer...especially after having drunk two glasses of French red wine across the street at The Gate Picturehouse (which is why this place got an extra star). read more

I normally like itsu for a quick sushi at lunch time. This one in Notting Hill gate has a wider menu and conveyor belt together with table service. The food was disappointing and expensive for what it is. I would suggest going to other places for sit down sushi. For example Maguro in mada vale is much better for the same price (actually their bento boxes at lunch time are better value for money). read more

Really surprised at the positive reviews on yelp for this place. This is the only Itsu I've been to since moving to London - perhaps the others around town are better. I had stopped in a couple times for lunch - take away - and it was fine (which is why they get two stars instead of one), although I found that unless you're really into salmon, you don't have too many options. I came here with my husband for dinner one Saturday evening, just a couple weeks back. Their service was AWFUL, and not because it was overly busy or anything like that. We started off with one waiter, who didn't seem to keen on serving us after we ordered waters instead of alcoholic drinks (waters were £2.50 each, by the way). Shortly thereafter, we were pawned off to another waitress, and things got even worse. We had ordered misu soup (which according to the menu, comes with free refills). She took our bowls away before we even had a chance to ask for refills. After noticing my bowl was gone, I did go ahead and ask for a refill, at which point she reluctantly poured me a bowl of broth only. When bussing the table, she spilled soy sauce all over the table, which is fine - accidents happen. But she didn't apologize, nor did she even bother grabbing some paper towels to clean it up. And as far as the sushi itself was concerned - pretty boring options if ordering off the conveyor belt and not really worth the money you spend. I have yet to find a really good sushi place in London, and Itsu is definitely not it. Needless to say, I won't be going back. read more

I mostly buy the lunch boxes and food is good for my palate. The price's are high compared to others of the same standard and you don't always get the bubbly staff. read more

I am so, so disappointed in tne new version f Itsu in Nottinghill gate. I bought food tnere yesterday, and it was totaly rubbish. My sushi box, had nearly raw uncooked rice , and the 2 soups had no taste. Great shame, because Itzu Nottibghill was the best in London. Now I will never ever go there, and will make sure all my friends know how really bad the quality is. read more