My wife and I stopped by this It's Boba Time to get some drinks since we were in the area. We parked in the public parking area and walked here since there not a lot of parking in the plaza right in the front. When we walked inside, they had some people sitting in the place and someone ahead of us ordering. After they were done, I put in our order. My wife got the large Thai tea with half sweetness and light ice. I got the regular size green apple slush and asked if I could modify the sweetness level but was told it's only less sweet for the option. I asked the lady and she said she would recommend that. We waited inside of the place for 30 minutes because there was only two workers here. I didn't expect to wait this long with our baby so it wasn't ideal. I thought my drink was more watered down and could barely taste the green apple. My wife enjoyed her Thai tea. read more

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Can't go wrong with boba time! I prefer ordering ahead and picking up. It's always ready on time and there's good service. A few tables inside to hang out with your friends and lots of drink options! read more

Never been to this franchise before, but I do love boba. Unfortunately, this location isn't convenient. Parking is limited with only two handicap spots and one regular spot, which was already taken so we had to park across the street and walk over. Unsure if its under construction since there were green cones. When we walked in, there was no greeting. At the counter, we were met with a blunt "Are you ready?" Not very welcoming. At least the tables inside were relatively clean. The menu had some tempting options. I ordered a brown sugar milk tea and specifically requested oat milk. While it tasted good, I later realized my request was ignored. That's a serious issue, especially for anyone who is lactose intolerant or has allergies. If that applies to you, I'd strongly suggest emphasizing it to them or choosing a different spot altogether. Even if you dont have restrictions, its frustrating not to get what you want. Overall, the experience wasn't worth it. I'll be sticking with my usual place for Thai tea and boba read more

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I stopped by on a Tuesday night and I was surprised by how many people were there. There were groups of people enjoying their drinks at the outside tables and a few more people inside. Also a few people were waiting for their drinks. The staff was really busy making the drink orders. Thankfully I ordered mine ahead of time and it was ready by the time I arrived. I ordered an iced milk tea with boba and it was good! read more

It's Boba Time - Juice Bars & Smoothies Near Me - San Fernando, California

Okay drinks, terrible parking situation, and absolutely terrible customer service. I wonder when the owner is gonna pay attention since all the reviews here are the same as mine. Workers on their phone, don't acknowledge you until you stand awkwardly at the cash register for a few minutes, etc. so unprofessional. I was excited for a space like this in our community but I'll never come back. read more

As much as we love Bobatime, this location never fails to amaze me, in the worst way! It is by far the worst location I've ever been to. The employees move at a snail's pace & are rude. I highly suggest you spent more time training your employees on proper etiquette. I have never placed an order and gotten out in under 20 minutes, even with only two customers in the store and 3+ employees working. Today they had 4 employees working and although there were 5-6 customer in the store waiting for their order, we waited 30 mins for our Taiyaki and they gave them to us burnt. When I returned them to them, they didn't even throw them away, they just left them on top of a machine. I'm speechless that they think this is ok. So why do I keep coming back oh yeah because my kids love boba. Ugh!! I wish there was another location closer. Do better, Bobatime!! read more

It's Boba Time - Juice Bars & Smoothies Near Me - San Fernando, California

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This place was clean and was not to busy! It had a nice outdoor seating and extra seating inside as well. Great vibe, nice music, and affordable prices. They are ample amount of options for drinks, smoothies, iced coffees, and boba. The staff was quick and efficient great flavors on the smoothie blend I tried peach mango! I highly recommend! :) read more

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Came at 9pm and all the chairs were put away. We couldn't sit anywhere inside. The tables outside were soaked and had to be wiped down with napkins by customers. read more

Every time I come here your waiting for about 10/15 Before someone helps you , then they take forever to make your order . All the workers are pretty rude . read more

What an unfortunate experience. Came in with my 3 year old who was SO excited for the oreo shake. Walked in to an empty location with about 4-5 workers and not a single soul greeted us. Finally someone took our order and was just emotionless. Literally zero emotion. No suggestions. No warmness. Not even a hello. I mean at this point you might as well have a kiosk to order and eliminate that position. For us the experience has to match the quality and this was a complete bust. Don't waist your money here folks. And overall taste was meh. Not bad but far from great. Got the coconut strawberry that had only a mint of coconut was wayyyy more watery than I expected and the Oreo one was ok. Sweet but also watery. Weird. read more

Terrible service, Alyssa P and the crew during Monday night Order a three piece Taiyaki yet they only served two of them, after they were told the mistake they proceded and took 5+ minutes to correct my order while the drinks were getting warm and watery The coconut strawberry boba tents to come with chop strawberries yet they decide to miss out the main attraction of the drink and not put strawberries... and when they were told why did they not add strawberries, they acted surprised like they dont have the directions on how to make the drinks! They are more busy talking to one another than making sure the orders are corrects while they drink on the left overs of the orders they make.... If you can do all that talking you definitely can make sure ones order is correct Slow service Incorrect order bad customer service read more

It's Boba Time - Bad made drink - Juice Bars & Smoothies Near Me - San Fernando, California

I placed a pick up order on 8/16/2025 and let me share, staff was super sweet and attentive to me. I arrived and of course it's full, obviously because it's Saturday. I noticed people standing around, but I let staff know I had a pick up order and they were working on it. A nice young girl with tattoos was very sweet and apologized for the wait time. The manger was also there and assisting the staff. Management seemed attentive as well and was even joking with the staff. I ended up getting the Dubai drink and let me tell you, Delicious when you need a Dubai chocolate fix. Kudos for Jess to making the drink and it being delicious. Would definitely go back, even during rush time with all the impatient people. read more

**4 Stars IF you order ahead off the BobaTime app, at least 20 minutes prior.** This establishment still has an issue with long wait times and the employees are very shy, but they are young and trying their best (like everyone else). The drinks are very consistent, so once you receive them, you will like them. I never order at the desk because it takes a very long time. I usually just order before I leave from work so I know it will be ready, no matter how busy they are, by the time I arrive. read more

I ordered a peach strawberry fruit tea which is supposed to come with chopped lychee and peach bits. I received a drink that tasted like strawberry and was half filled with so many boba - which I DID NOT ORDER. I was excited for this drink and it was a complete let down. No chopped fruit bits as stated and no peach flavor read more

It's Boba Time - Peach Strawberry Fruit tea made wrong! - Juice Bars & Smoothies Near Me - San Fernando, California

Still on that boba kick. If you've read my other boba related reviews, I don't have many milk tea shops around my local area. Its one other, then, 2 boba times. While running errands I looked up milk tea and was surprised to see boba time in San Fernando. Being so close I just had to come and check it out. Not gonna lie, the GPS took me to the area but said it was inside Spectrum. After pulling over and figuring it out I ended up on the correct corner. You can't miss it as it is it's own independent building with huge letters practically throwing the word BOBA at you. To me its hard to rate and review a boba time. For me they are practically the same. So the question really is, how was the service? was I happy with my drink? The service was great and the drink wasn't the best but thats all they could. My only opinion is their parking lot. Its kind of useless. Its a nice size but it parks 2 handicaps and 1 regular parking spot. The rest of the lot is used to maneuver your big ol trucks out of the lot. But people park in those non parking areas. parking: small private lot, street parking (metered) VERDICT: Rinse and repeat read more

It's Boba Time - Strawberry matcha - Juice Bars & Smoothies Near Me - San Fernando, California

Always a long wait time boba isn't always the best. Service is good the cashiers are usually friendly ambiance is fine. Parking stinks but plenty of public parking across the street. Just always takes long to get my order. read more

Came here for a pit stop while charging our car. They have a variety of teas, slushies, coffees, smoothies with a good selection of toppings. I got the peach lychee green tea, my kids got a strawberry and mango smoothie. All were just okay, very artificial tasting in the peach and mango. They also offer some sweets such as cookies, brownies, and even macarons. We were the only ones here so wait for drinks did not take too long. Service was fair! read more

The drinks were pretty good however the wait was not worth it. They don't have enough employees and they are very slow and backed up.

I rarely give a score this low, so that's saying something. After my experience, the average score for this location makes sense. In comparison to other locations that have 3.5-4.5 stars. Save your money! Go elsewhere like across the street or at another location. I ordered a tiger sugar black tea latte, no boba, 50% sweet, oat milk, and easy ice with red bean--a drink I have ordered in the past at two other locations. This was a disappointment; it tasted like oat milk with a hint of tea and red beans at the bottom. Red beans, which by the way, were not cooked properly. I also think the tea is watered down. This drink was made at 1:35 pm for reference if any management may read this post. read more

It's Boba Time - Juice Bars & Smoothies Near Me - San Fernando, California

Came to this location for the first time today. They have a signage advertising the Dubai chocolate drink with a beautiful picture that clearly states the ingredients as chocolate, pistachios and kataifi. My daughter saw it and wanted to try it as she loves Dubai chocolate. We waited over 30 minutes but the place was busy so we understood and didn't mind waiting. Once we got the drink, it tasted strongly as matcha which none of us is a fan of. I asked the guy at the register if they use matcha in the drink and he said he wasn't sure, I asked him to please ask a coworker. He came back saying that, they "thought" they use matcha, still not being sure. I politely explained to him that the description of the drink did not mention it to which he responded "well it's pretty obvious". ???? How is it obvious to me if the very same employees that make the drink don't know if it has it or not? I asked him if we could switch it for another drink since we don't like matcha at all and the answer was " well, I can't give you a drink for free". Besides the poor attitude, it's not your customers fault if you post misleading advertising, it's also not safe at all for potential allergies. And no, it's not obvious that it comes with when there is no mention of the item in the description. I ended up asking for his supervisor since he had no clue on how to handle the situation. The lady asked if I wanted a refund, I explained the situation again and simply asked for another drink. She ended up giving us another drink of our choice even though she seemed bothered by it, no apology whatsoever,We selected a beverage that was at a lower price while we still paid for the more expensive. It's not about the money, you guys need some serious work on your common sense. read more

It's Boba Time - The ghost of "obvious" matcha - Juice Bars & Smoothies Near Me - San Fernando, California

This place still doesn't excite me like other boba shops. It feels like a McDs to me... What I mean by that is it's not exciting anymore. There's no mom and pops kind of feeling. They don't care about the customers and there is no love in the creation of these drinks. My smoothie was average and the boba was there but not chewy; tasteless. read more

Best Taro I've ever had. Partner got a matcha and it was great too! Workers are very nice and very fast with the drinks. Very relaxed store for a busy street. Place doesn't deserve a 2.5 star, go try them out. read more

It's Boba Time - Taro Milk Tea Matcha Milk Tea - Juice Bars & Smoothies Near Me - San Fernando, California

We order 2 Thai Tea Tornado for the first time, a little hesitant about the crème brûlée cup lining. When we tried it, it did not taste good. I figured it was the crème brûlée, so we went back in to ask for different drinks. The cashier was kind and understanding but when she told the other employee, we heard her complain "BRUUHH". We didn't confront her for her attitude, but it was definitely rude. We noticed that she made another mistake and her reaction but even then, we were patient and understanding. We drove away right away so we didn't try the drinks until we arrived to our destination. TURNS OUT THE WEIRD TASTE IS SPOILED MILK!!!! We called Boba Time to let them know but no one answered. We called the one in Sylmar to see if we exchange our drinks, but again, no answer. We want a full refund and free drinks. This is not acceptable, appropriate, and a serious health hazard. Update: we received half a refund from the manager. read more

It's Boba Time - We called Sylmar location. - Juice Bars & Smoothies Near Me - San Fernando, California

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I stopped by here to support a school fundraiser and it was a nice boba spot but super packed. Not sure if it was the occasion but it took like 30 min to place/get my order :( They also only had about 3 workers but they had great customer service for the amount of people! I got the strawberry banana smoothie w boba and it was pretty good. I've tried better spots but maybe I'll swing by around to try another flavor not during rush hr! read more

It's Boba Time - Juice Bars & Smoothies Near Me - San Fernando, California

Horrible wait times never coming back here again. Cashier and person making the drink were very rude when I asked them about why it was taking so long. read more

*3.5 stars I've been here several times and the service itself is a hit or miss, goes from rude AF to pleasant AF... DIRTY HORCHATA I don't recommend , name is deceiving , hardly tasted like horchata, tasted like watered down coffee However the tiger milk tea is DEFINITELY my favorite, sweet, refreshing and amazing , highly recommended Do not come late evening cause apparently all of San Fernando likes boba late read more

It's Boba Time - Dirty Horchata, Cookies and Cream Shake, Tiger milk tea - Juice Bars & Smoothies Near Me - San Fernando, California

The workers are very friendly and the drinks were good as well. Cute worker with the neck tattoo

We were the only people at the place, 4 workers and it took them 20 mins to make 4 drinks. Can't imagine how it is during rush hour. The 3 girls and one younger man were in the back , were talking amongst themselves. They need a mature adult there to keep them all on track and focus on working. It is a shame since it is a nice establishment read more

It's Boba Time - No one here but us - Juice Bars & Smoothies Near Me - San Fernando, California

The service was horrible I went around 9:15 pm on 10/05/25 and there was three young ladies and a guy in the back who ignored me and my friends. They saw us and laughed when we said," excuse me," to try and order. I was so emotionally insulted, they made me feel fat and not worthy to have a boba. Overall horrible experience WOULD NOT recommend to ANYONE. read more

The service is decent but EXTREMELY slow. I had to wait 30 minutes for my order. It got full of more customers as I was waiting. About 3-4 people were waiting for their pick up orders and none of the workers helped them or said anything. There should be more workers because today there were only 2. read more

My grand bebe loves boba so we stopped by and ordering was easy and he enjoyed his choice Thai boba. I requested for Mocha and was not satisfied , can it be quality of Mocha not sure , it was strong and almost bitter. They are so many others choices and will give it another try. read more

Not only were both our drinks wrong, it seems they purposely did it because our postmates order went in at the end of the night right before closing. read more

Every time I go to its boba time locations I order a strawberry coconut boba smoothie. At this location It was okay, not the best there was barely any strawberries puree in it so it just tasted like straight milk and when I received my order it was all watered down. Staff could've be nicer but since there was no one in the store I received my order pretty quick. read more

I can't tell which is worse, ordering by the app or going there. The line is super long because every time I walk in, there seems to be no one there or/and all of them are working on a drink instead of helping the ones in front. Unfortunately, I ordered from the app and still...there was nobody near to help me get my drink at the Pick-Up area. I was waiting for a good 30min...that was the whole purpose of order online and no one was there at the Pick-Up. read more

It's Boba Time - "All working on a drink" No help for pick up... - Juice Bars & Smoothies Near Me - San Fernando, California

Poor customer service today from the cashier. Unsatisfactory attitude. Not welcoming. Not willing to answer my question about the menu. There were 5 employees in the back kitchen that the cashier could have asked. This employee was the first impression I had of the establishment and will be the last. I decided to not order as I refuse to support a bad experience. The person ahead of me showed me their receipt which revealed the cashier's name -- Mary H. Part 2: The rude cashier opened up a Yelp account to vote on this review and mark it as "funny". She is shameless and has no manners. read more

It's Boba Time - The rude cashier opened up a Yelp account to vote on this review and mark it as "funny". She is shameless and has no manners. - Juice Bars & Smoothies Near Me - San Fernando, California

This was a 5 star experience. I was having really bad pregnancy cravings and the staff were accommodating me perfectly and it hit the spot so well. Thank you Boba Tim staff more specifically Irvin, Mario, and Ana. I definetly will be coming back again. read more

Parking lot is very small and I mean small . Walked up the stairs and they had couple of employees working their vibe give was nonchalant not good nor bad more of a meh like they didn't care . Drinks were good thou the Galaxy was sweet but good the coffee one was sweet as well . When you order if you don't like sweet just member to ask less sweet. Sucks thou that their bathroom was just for employees lol had to go somewhere else to use restrooms that was a bummer. read more

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Tell me why i had to wait almost 7 minutes to even get served, no one at the front to even take my order. i don't understand how you need 3 employees to work on orders while there's customers waiting. the boba itself was hard and the drink tasted okay at best but i wouldn't recommend going to this location. it's a shame since i like this branch of boba but this location just ain't it. read more

I always stop by whenever I can! It's a cute little place and the service is great. Although it takes a little long to receive my boba when there aren't enough staff, the drink is always well made and their desserts are awesome! My favorite dessert is their cheesecake and my go to drink is a pistachio frap with boba. read more

It's Boba Time - Pistachio boba (didn't have pictures of the pistachio frap I usually get but it just has added whipped cream on top) - Juice Bars & Smoothies Near Me - San Fernando, California

I love the employees here they have awesome attitudes they greet us with big smile and very prompt on our orders and the place is so clean it's so refreshing to sit there in enjoy our drink we love it!!!!!!! Plus the drinks are the best! read more