I have used these folks a few times now for rental properties and when I was selling. My family now…read moreuses them as these guys bust a move to get the job done. I have used a Groupon both times, and wasn't treated any differently than I had paid full price. They weren't able to do my dryer & hot water tank vent in the condo as the roof is too high and too steep without safety gear, but in the spring may organize with my neighbours to make it worthwhile. They are fast, and efficient. Yup. 45 minutes, maybe an hour on both my condo and house., but both were empty and no furniture had to be moved to access the vents. Usually I spend a few minutes before they arrive making sure they have easy access, good clients that repeat are appreciated. I don't hesitate to recommend them.

DIDN'T ACCEPT GROUPON - BEWARE! When I booked the service, I…read moreprovided my Groupon Voucher Code. Bev booked me for a Rotary Whip which wasn't covered by the Groupon. Then she invoiced me for the service and asked Groupon to refund my purchase with them. I believe the cleaning they did was fine although it's a rental and I don't live there. What is upsetting is that Bev made a mistake when booking the cleaning and now she wants me to pay for her mistake - very crappy customer service. NO ACCOUNTABILITY.

My daughter needed her dishwasher disconnected to replace the flooring…read more The bill was $337 - 2 hours labor. This was a 30 minute job for a professional. Disappointed.

I recently had them do some work at a rental property on 2 occasions. Once to change out a faucet…read moreand once for a dishwasher install. Even though it was a small job each time they were prompt, treated me like I was a valued customer and did great work for a fair price. The thing that really stood out for me was how kind, courteous and considerate they were to my tenants even when I wasn't around. All of that stands out in an industry where it's quite common to blow off smaller customers and to only be good to the person paying the bill (if that)! Totally recommend them and I'll be using them exclusively from now on.

This review was posted yesterday and taken down after a request from the business owner who offered…read moreme a $250 discount to do so. I have decided to skip the discount and post my review as I feel taking the discount is being paid to keep quiet and not complain. I would rather keep my integrity intact by being honest about my experience so others don't make my mistake. I hesitated to write this review as the person who did our repairs is a friend of the family (was). However, the prices quoted were exorbitant for what was done. All we requested was flappers to be replaced in two older toilets that were taking longer to fill when flushed. We also had a kitchen spray faucet that when shut off wouldn't stop spraying. Because it was under warranty, Moen had sent us a new one, but we needed it installed. Because my husband had recent surgery he couldn't get under the sink to attach and wasn't able to do the toilet repairs. As mentioned, we used a plumber we had used for years, however with a different company, and had no previous issues with service or prices. We were given three options. The first was to replace all three toilets in the home (even though we only needed two fixed). The quote for three installed toilets was over $4,000. To replace the spray faucet we were quoted over $600.00.....we already had the replacement spray attachment so we didn't need a new faucet, just the spray attachment connected. When I questioned it, we were told to soak the old one in vinegar and see if that helped stop the spraying.The other option for the toilets was to repair them and that was to put in a new valve, flapper and supply hose. To do the first one was $477, to do the second, even though identical, was $385.00. The last option was to pay the service fee and do nothing. I should have taken that option but it's hard to say no to a family friend. In retrospect this family friend had no problem in overcharging.....it's a business. The repairs took a half hour....45 minutes tops and our bill was $959.00 for the two toilets including tax and service dispatch. I don't understand why two identical repairs (supply and install fill valve, flapper and supply hose) are charged $477 for one and $385 for the other. This company was on our agenda to contact for a new furnace and water heater this summer but no longer. I also no longer feel comfortable dealing with this company after today's exchange with the owner. He continued to repeat was that we are paying for trained and qualified staff. When I asked him to give a breakdown on the hourly rate and cost of supplies, he told me that they don't do that. That means there is no transparency. As the conversation continued, he became fairly nasty and belligerent and questioned MY integrity in posting the review. I have done many reviews on companies before and this is the first one star and bad review I have ever given.They say "buyer beware" for a reason. In the meantime, we still have a faucet where we can't use the spray part, but that's better than spending $600 to attach it. I've learned my lesson the hard way and had a sleepless night trying to decide whether to accept any kind of discount and keep quiet or tell it like it is. Even with a $250 discount a $700 bill for parts and labour is over the top for supplying and replacing a valve line, flapper and supply hose for two toilets. While I thought about whether or not to accept the discount, I contacted three other 5 star plumbing companies and asked if they could give me a ballpark quote for the exact same service we had received and copied what had been done from our invoice. I heard back from two of them quite quickly. One gave me a ballpark of $400-450 including a service fee for coming out. The other quoted me $562.50 (breaking down parts and labour), including the service fee. These were more in line with what I had expected yesterday and I wish I had contacted them first. I cannot in good conscience recommend this company. There were a few other issues that happened that I have not mentioned at this point, but have run out of room :-(

My family and I were experiencing a clogged kitchen sink and needed some help with the problem…read more I call last night and was able to schedule an appointment for the next day. Josh showed up on time and took a look at the problem. After a short chat and diagnose, Josh gave me two prices and I told him to start working. He was quick to finish the job and described what he did. I was very happy with the work and professionalism that was shown. If I have any more plumbing problem, I will be sure to call them.