A different YYC chimney sweep company did our house last year and left a piece off, resulting in a…read morevisit from the local firetruck due to high CO2 levels in the house. My search for a new chimney sweep company had me marvelling at the consistently good recommendations I kept noticing for Crown. After using them, I can say that the hype is truly deserved. The communication from owner's Tina and Jerry is truly stellar from start, to finish. I was pleased with the appointment date and they were able to get us in even sooner with a cancellation. TJ and Jerry were professional, polite and cleaned up as they went. Jerry was inventive in how he solved an unexpected issue and I appreciated both the practical suggestions and the reasonable pricing. So happy to have found this company!

Booked an Appointment nearly a month out, phone call went well and they sounded well informed. On…read morethe day of the appointment, no one showed up, I called, no answer, left a voicemail, received no call back. I was also given false advice over the phone that has now been quality checked by both the fire department and home inspectors. I would not recommends using this company.

We booked Alta Chimney Sweep to come in and clean the fireplace/chimney in our new home. The…read moreowner/possibly only sweep showed up, spent 20 minutes on the roof and declared we didn't need a clean. He gave us a quote for a $1,075 chimney fix job claiming we had no cap and there was holes in our chimney and our home inspector should've told us (even though we clearly have a cap, and only minor cracking). He then spent the next 15 minutes trying to convince us to sue our home inspector in small claims court to foot the bill!! At the end of all of this, he still charged me the full price of $136 dollars for the cleaning claiming it was an inspection fee. Some inspection, he wouldn't even check our log lighter. I basically paid for him to come out and do an estimate, but no cleaning. When I called his office to complain the next morning I was told he was the owner and well that was the end of that.

I contact Ryan at Home Service Pro for a Wett fireplace inspection and detailed report on 2…read morefireplaces at a home I was looking to purchase. Ryan showed up the next day which was very short notice that I had given him and did his inspection and report. Ryan's inspection report was amazingly detailed with photo's and notes on all of the problems he found during that day on the homes fireplaces. As well he supplied a detailed estimate on the repairs. He took time out to call me and explain what he had found, and explained what would be needed to be repaired. He saved me thousands of dollars that I would have not known about by not having this inspection done. We purchased the home and will be having Home Service Pro come back and do all repair, and get them both up to code and safe operating conditions. Thank you Home Service Pro. Paul D

Have sent two emails to this company to schedule a time for an inspection, not had any response.read more

Good service and guy was friendly. My issue is, that I got a basic inspection. Guy said everything…read morewas pretty good and it didn't need a sweep because it was clean. Guy was here all of 10 min (if that) and it still cost me $200. So for me, that wasn't worth $200.

Seems like a friendly guy but was done in 16 minutes which included putting on a chimmney cap up on…read moretop. Price was quite high considering he was 1 hour late and done everything in 16 minutes. This included conversation before and during cleaning. Would have been better if he was honest and said hey your chimmney doesnt really need cleaning. They also did not tell us that they accept only cash or cheque. For a business run for decades they should take a credit card for convenience. If this business is on repeat business then I think if you happen to get a clean chimmey which does not need too much or any cleaning at you should say so and charge accordingly. Cant help be feel like being ripped off unfortunately.

I booked the furnace and duct cleaning service for Tuesday, Jan. 14th. They provided a window…read morebetween 12 and 5 p.m. and texted me a reminder a day prior, which I confirmed. They called and texted me at 11 am to see if the technician could arrive earlier which I declined. Called me again at 11:30 am for the same thing. The technician called me at 11:54 saying he was at the site. It's my investment property and I don't live at the service location. I told him that I was on my way and should be there in 15 minutes. They called me at 12:06 saying the technician had left because I was booked for the starting 11:30 am window which was completely wrong. They pushed me to come early and I dropped everything to be there. I reached my home by 12:10 but they couldn't wait another 4 minutes and counted me responsible. They could not wait a few more minutes when I told them that I was on my way and should be there in 5 minutes but they wanted to be there about an hour earlier. What kind of appointment system are they following? I had a bad experience earlier too and took it lightly but the repeated bad experience forced me to write another review separately.

Had appointment booked with 5 hour wind and was contacted 1 hour after appointment window to have…read morebeen told tech was sick. Took day off work. If they had reached out prior to appointment entire day of vacation would not have been wasted. Will never use or recommend

They were on time and quickly got the job done. Knowledgeable fast and efficient. Good guys to deal…read morewith

From the owner: At Black Mountain Plumbing and Heating Ltd, we stand out in the plumbing industry for several key…read morereasons that make us the preferred choice for our Customers 1. Expertise and Experience 2. Customer-Centric Approach 3. 24/7 Emergency Services 4. Transparent Pricing 5. Comprehensive Services 6. Eco-Friendly Solutions 7. Quality Workmanship Choose Black Mountain Plumbing and Heating Ltd for all your plumbing needs and experience the difference that dedications, expertise, and customer care can make.