Good service and guy was friendly. My issue is, that I got a basic inspection. Guy said everything…read morewas pretty good and it didn't need a sweep because it was clean. Guy was here all of 10 min (if that) and it still cost me $200. So for me, that wasn't worth $200.

Seems like a friendly guy but was done in 16 minutes which included putting on a chimmney cap up on…read moretop. Price was quite high considering he was 1 hour late and done everything in 16 minutes. This included conversation before and during cleaning. Would have been better if he was honest and said hey your chimmney doesnt really need cleaning. They also did not tell us that they accept only cash or cheque. For a business run for decades they should take a credit card for convenience. If this business is on repeat business then I think if you happen to get a clean chimmey which does not need too much or any cleaning at you should say so and charge accordingly. Cant help be feel like being ripped off unfortunately.

Booked an Appointment nearly a month out, phone call went well and they sounded well informed. On…read morethe day of the appointment, no one showed up, I called, no answer, left a voicemail, received no call back. I was also given false advice over the phone that has now been quality checked by both the fire department and home inspectors. I would not recommends using this company.

We booked Alta Chimney Sweep to come in and clean the fireplace/chimney in our new home. The…read moreowner/possibly only sweep showed up, spent 20 minutes on the roof and declared we didn't need a clean. He gave us a quote for a $1,075 chimney fix job claiming we had no cap and there was holes in our chimney and our home inspector should've told us (even though we clearly have a cap, and only minor cracking). He then spent the next 15 minutes trying to convince us to sue our home inspector in small claims court to foot the bill!! At the end of all of this, he still charged me the full price of $136 dollars for the cleaning claiming it was an inspection fee. Some inspection, he wouldn't even check our log lighter. I basically paid for him to come out and do an estimate, but no cleaning. When I called his office to complain the next morning I was told he was the owner and well that was the end of that.

I contact Ryan at Home Service Pro for a Wett fireplace inspection and detailed report on 2…read morefireplaces at a home I was looking to purchase. Ryan showed up the next day which was very short notice that I had given him and did his inspection and report. Ryan's inspection report was amazingly detailed with photo's and notes on all of the problems he found during that day on the homes fireplaces. As well he supplied a detailed estimate on the repairs. He took time out to call me and explain what he had found, and explained what would be needed to be repaired. He saved me thousands of dollars that I would have not known about by not having this inspection done. We purchased the home and will be having Home Service Pro come back and do all repair, and get them both up to code and safe operating conditions. Thank you Home Service Pro. Paul D

Have sent two emails to this company to schedule a time for an inspection, not had any response.read more

We have just found a leak in our wood burning fireplace and called Canadian Chimney to see if we…read morecould have it repaired and to find out the extend of damage the water had caused up to that point. They told us they had two levels of inspections, one where they barely do anything and one where they do a thorough inspection for $300 and if we chose them for repairs and it if it costs more than $1200 they would give us 1/2 of the inspection cost back. We chose the thorough inspection. The guy that showed up took some pictures with his phone, but half of his report stated he couldn't inspect areas because they were concealed (not very thorough). When he was finished his only concrete recommendation was for us to put a sign in the fireplace that says "do not use". He said his company already had angry clients due to services being pushed back and they couldn't do anything with our fireplace until at least 3 months from now if then. When we asked about damage to the house he said he didn't know because of concealed spaces and when we asked about what we could do in the meantime he said we could go on the roof and tie tarp around the chimney. So we have now paid someone $300 to take pictures of our fireplace where we could already see it for ourselves and we have no idea about the amount of damage, what's needed for repairs, how much they will cost or what we should do next. All in all it was a complete waste of money. We now have a different company coming this week to give us a free estimate on repairs or replacement and I wish we had gone that way first.

The guys that came to the house to clean our furnace and ducts were professional and very nice…read more My biggest complaint is the job they were hired to complete included the furnace & duct cleaning as well as services the humidifier attached to our furnace. They did not do this. I even specifically asked them before booking them, if the humidifier was included, it was. Great. After they were done and had left, I texted them to ask if they looked into the humidifier and his reply was, "we forgot, but I will call or text you in the next day or so to come back to do that". It's been 3 months and have not heard from them. I'm disappointed for sure. I guess we pay another company to come in and deal with the humidifier?

VERY disappointed with my Groupon purchase of $49 for furnace inspection and cleaning up to 10…read morevents. First appointment made and missed, no reply to my questioning voicemail, and I had to call many times until someone actually answered the phone to rebook the visit. Second appointment postponed by ITECH due to employee health issues. Rebooked again. I called 3 days before this last booking to confirm, no reply to my voicemail. I called again the day before the booking, no reply to my voicemail. I called the day of the booking once the meeting time had passed, again 2 days later and once more 3 days after that - NO replies to any of my voicemails. Finally had someone answer the phone today. I explained the situation and stated that I did no longer had any interest in having anyone from this company enter my home and would like a refund. The gentleman told me to text him with my Groupon details and email address to send me a refund. I won't be holding my breath on this refund...but it would be one small redemption to this frustrating situation, I'll have to wait and see.