Hello, I have to highly recommend this place. Very pleasant and informative service from Bill. I…read morecome from Europe and was searching for information for my house is the Czech republic. Just wanted recommendation and be more clear about my future decisions regarding heating. Bill is very helpful and knowledgeable and I really would love to recommend this place to everyone. High end service. Thank you. Sarka

We have had our 3 fireplaces serviced by GasTech Heating & Fireplace over the years' and would…read morehighly recommend them as a company. The office staff are friendly and helpful and go out of their way to be accommodating. Service staff are efficient, clean in their workspace and friendly.

Had to repeatedly chase up to get them to come back when the service was not completed properly…read more They failed to reply to numerous requests, and cancelled appointments. I would not trust this company again...

Very Poor Service. It took the Technicain 3 Visits to finally fix our furnace. 3 afternoons off…read morework for My Wife or I as well as we got billed for all 3 of thier "service calls" 2 of which left us without heat. Also paid for all the parts that were replaced while the Tech tried to figure out what was wrong! $$$ lost! Very unhappy! Contacted to discuss getting the service fees removed from the bill.... Nope that swhat it costs! Avoid these guys if you can.

Booked an appointment for January 19th between 2 - 4pm. Booked it on January 10th. No one showed…read more Phoned, just got voice mail. Left a voicemail. Decided to phone another fireplace company. What a difference, friendly, understood the problem, came out and fixed it right away. Never heard back from Heart & Home. Word to anyone thinking of using them. Run away!

I was very happy with the work done. All the staff were helpful, professional and pleasant to deal…read morewith.. They didn't leave a big mess, and were very good at showing up when they said they would. The fireplace with its wavy 3D tile and gas insert has added value to my home. I now warm my space, without heating the whole house, I am sure I will save money this winter.

Amazing Customer service. Thank you!!!! Good price and good products. service was great and on time.read more

Terrible terrible terrible customer service over the phone. So rude and rushed. Didn't listen and…read moreended up telling me just go to walmart and get a heater. We just need a piece for our fireplace?

I bought my Prestige pro 500 from this store in 2020 and it has been the best cooking appliance…read moreever. From bbqs to rotisserie it's the best bbq i have ever owned. I recently contacted Ryan at the store and he has been most helpful. If you need anything contact Ryan. He will sort you out! Thank you for your help Ryan!

Bought an entire new outdoor kitchen and grill. What went the best was the pick up. The young…read moregentleman who worked in the warehouse was incredible kind and friendly. He ensured we had all the pieces/boxes by double checking. Helpful to load the boxes onto our trailer. Thank you! Super nice to have smiles and competent staff when visiting locations.

Drove from Cochrane Saturday in Dec hours said open but was closed !!! Wtf spend a minute and…read moreupdate your hours Won't make the drive a second time You lost a sale Mr fireplace

Buyer beware!! I had Mr. Fireplace come out to service my fireplace in Calgary. Within a few…read moreminutes of the service guy arriving he had shattered the front glass. Fortunately, the company had an extra glass available and after the fireplace was serviced a new glass was installed. The company then proceeded to charge me $280 for a what was supposed to be a $125 job. The service guy claimed this was the standard charge and I was not being charged for the glass. He was at my house for a total of 30 minutes. I called Mr Fireplace for an explanation. How could I be charged $280 for a job that was quoted $125 over the phone? The owner Brian called me back a couple of days later. He explained that I was indeed being charged to replace the glass (hence the extra charges) because I did not have proof that I had properly maintained the glass, therefore it was not the service guys fault. Unless you have proof that you have had your fireplace maintained annually don't hire this company as they will assume no liability. Misleading company! Stay Away.

A different YYC chimney sweep company did our house last year and left a piece off, resulting in a…read morevisit from the local firetruck due to high CO2 levels in the house. My search for a new chimney sweep company had me marvelling at the consistently good recommendations I kept noticing for Crown. After using them, I can say that the hype is truly deserved. The communication from owner's Tina and Jerry is truly stellar from start, to finish. I was pleased with the appointment date and they were able to get us in even sooner with a cancellation. TJ and Jerry were professional, polite and cleaned up as they went. Jerry was inventive in how he solved an unexpected issue and I appreciated both the practical suggestions and the reasonable pricing. So happy to have found this company!