Hello, I have to highly recommend this place. Very pleasant and informative service from Bill. I…read morecome from Europe and was searching for information for my house is the Czech republic. Just wanted recommendation and be more clear about my future decisions regarding heating. Bill is very helpful and knowledgeable and I really would love to recommend this place to everyone. High end service. Thank you. Sarka

We have had our 3 fireplaces serviced by GasTech Heating & Fireplace over the years' and would…read morehighly recommend them as a company. The office staff are friendly and helpful and go out of their way to be accommodating. Service staff are efficient, clean in their workspace and friendly.

I found service from Mr. Fireplace impeccable. The wonderful gentleman that came to my house today…read moreto service 2 fireplaces that I have was professional, courteous, friendly, and knowledgeable. Always on time and does a fantastic job cleaning out my fireplaces. He always goes above and beyond his duties to make a customer pleased with his service. I trust this particular service personnel to look after my fireplaces. I don't know why anyone would go anywhere else. Five stars for Mr. Fireplace for a job well done!!!

Drove from Cochrane Saturday in Dec hours said open but was closed !!! Wtf spend a minute and…read moreupdate your hours Won't make the drive a second time You lost a sale Mr fireplace

Great customer service when there selling you a fireplace. no help or guidance once sold. Had…read morethem instal while we were away on vacation, they bolted in and left, also left the manual at that time. In order to pass inspection the framing need to be moved out half inch on either side. No one told us this they just bolted it in and left. we were then told after the fact it's up to us to make sure it passes inspection, they said it clearly says this in the manual. So they installed knowing it wouldn't pass inspection. It's up to us to read the manual which is fair but we didn't get the manual until after they installed. Would not recommend!!

Amazing Customer service. Thank you!!!! Good price and good products. service was great and on time.read more

Hazan did a wonderful job on my neglected gas fireplace. Managed to get it back to a safe standard,…read moreeducated me on how to use and maintain properly. Both my gas and wood burning fireplace looked fabulous after his visit. Highly recommend!

One of the worst experiences with a small local business I've ever had. Called this company to fix…read morea gas fireplace. Apparently parts were no longer available. Agreed to purchase a used unit that according to "Ryan" was the same output as the old one & lightly used/almost new. Cost $1300 plus $500 installation. It seemed ok once in, but quickly it appeared to be lacking in heat output. Once I downloaded a manual it was discovered that this unit was only around half of the BTU's of the old one & was at least 17 years old. A couple of days later the fan stopped working. When informed of the data "Ryan" completely denied these facts presenting spurious excuses & double talk. He refused any remediation other than to put $1300 to a new unit priced at $7000. A similar unit cost $5000 at actual dealers. When replaced by a reputable service person, it was observed that the "Ryan" install was a mess of wires & shoddy gas connections. An $1800 rip off by a fast talking con

I was looking for a wood stove, and happened to call up Hearth Fireplace Depot. They were…read morephenomenal to work with. Cliff, the owner, answered the phone and gave me all the time in the world, answering questions, providing insight to his craft, and ultimately setting me up with the perfect fireplace, and all the piping etc I could need. My installer was here yesterday and found nothing lacking. Cliff also offered to buy back any extra parts we might not use in the installation. It was a wonderful experience working with Hearth Fireplace Depot, and I would highly recommend them for their customer service, knowledge, and years varying quality product they have available.

I phoned this company last winter when our fireplace started going out. The advisor said we should…read morehave a total assessment and by the way they happened to have a special deal. I asked what this entailed and it turned out to be a multifaceted check of thermocouple, thermopile, various other parts and a vacuuming, glass cleaning and other cosmetic stuff. I explained that I had already done all of this myself and that hadn't solved the problem hence I needed their services. Again I was pressured into this fall inspection, again I explained that I had done it all, again he said this was the way to go. So I finally relented, the guy came, did all of those unnecessary and already -done things, agreed that everything in that area was good, and decided I needed some sort of shield which he said wasn't uncommon and normally he made one on the spot out of sheet metal which he normally carried in the van but somehow didn't have that day. So I paid the $200 for this unnecessary and repetitive procedure on the understanding that he would come by subsequently with the sheet metal and finish the job. I have not heard a word or had any contact since, so now that fireplace season is starting I have pursued this twice now and been given two runarounds, first that the manager would contact the tech, who of course I haven't heard from. And today that he would contact the owner who coincidentally is away for, another ten days. Meanwhile I have paid them for services which I had already done myself, services that when the tech finished he agreed were all OK, and am left with a promised solution that is not happening. It's quite a good idea, to encourage the customer to pay for a service the customer knows he doesn't need, solve nothing with this service and then fail to live up to the promised solution despite followup from me...certainly not them. I have never written a review in my life, but I feel that anybody contemplating dealing with this company should know how they go about things.

Got gas? Hope so …read more.. My wife and I recently moved and bought a home in McKenzie Towne. The home we bought had an undeveloped basement - our plan was to develop it right away. Our previous home had a NG (natural gas) hookup for our NG BBQ... this house did not. I have a number of friends who work in the trades industry so I asked my friend and framing contractor (Dave Bates - Timberstone Contracting) for a Gas Fitter referral. Dave introduced me to Rick Kirkland - the owner of Protech Plumbing. After a brief call with Rick and confident he understood our needs, I agreed to his his service. Rick sent one of his crew (Jesse) to see our home and estimate the job. * instal a natural gas line to the back of the home for our BBQ * instal a NG line into the kitchen for future use of a gas range * re-run a couple existing gas lines which hadn't been ran through the floor joists Jesse quoted the work needed and Rick arranged for the city gas inspector. Rick really made it easy to work with him. Jesse was great. Not only did he do great work but he also saved us a massive headache & expense. During the installation of the NG BBQ line, Jesse noticed some condensation in the home's rim-joists. After closer review and a call the to builder, we all realized the rim-joist vapour barrier had been improperly installed! Had this gone unnoticed the condensation would have inevitably caused serious damage to our home - long after the reno - and resulting in a lot of money to correct the problem. Thanks to Jesse, this giant headache was avoided. As for the work Jesse did - fantastic. Clean, on time, and professional and as per the price quoted. Lastly, a couple weeks after the install of the NG BBQ line, I noticed the smell gas around the BBQing area. I was convinced the smell was coming from the newly installed NG hookup. I called Rick to inquire... Rick sent one of his crew the next day... and we discovered the NG hookup was just fine. The gas smell was coming from a hole in the BBQ gas hose itself (I must have damaged it during the move). Oops... my fault. Rick said "no worries"... it happens. He didn't even charge me for the service call. He should have... and would have happily paid for it. I was extremely impressed with the work and professionalism of Rick and his crew. More so, I will be forever grateful for Jesse's discovery of the condensation found in the home's rim-joists as well as the money saved from it's immediate repair (covered by my home warranty). I've since recommended Rick and the services of Protech Plumbing. They've loved Rick and his services as much as we did. I continue to confidently refer the services of Rick and Protech Plumbing. If you need a plumbing or gas fitting service, do not hesitate to give Rick a call - I guarantee you, you wont regret it.

My dealing with Protech to install a gas line for my BBQ was stress-free from the initial quote to…read morethe final handshake. Their quote was very detailed, leaving no room for misunderstanding. A technican (Jesse) showed up and gave me pricing for two options (inside and outside piping). They arranged for the city inspector to come and managed to finish the whole thing in two days. Their staff were very friendly (Rick, Sandy, Jesse, Sterling). If I had a negative comment it was about the choise of how he ran the line in a certain area (under the joist instead of above it). I left it to his professional judgement and when I thought about it after the work was done, I thought he should have done it above the joist. I should mention though that when Sterling came back to grab the gauge, he voluntarily checked my BBQ. He figured out why it was wobbly and gave me a few metal sheet screws from his van so I can tighten it up! That's added value. The final price came to exactly how the quote mentioned. I highly recommend them. I will enjoy BBQing tonight!

We have purchased a valour gas fireplace insert, between getting it installed and the follow up…read moreservice I wish there was a way to provide more then 5 stars. The fireplace was leaving a white haze in the house Roger and the team have been to the house multiple time and have phone just to make sure everything is resolved. If you are purchasing a gas fireplace insert, I would not go anywhere else. I could not be any happier.

From the owner: Alladin-Air Manufacturing Ltd is Calgary's oldest Valor Fireplace dealer. We offer complete service…read more- from sales to installation. Our knowledgeable staff will take the time to learn your fireplace needs and wants and then find you the one that surpasses your expectations. With our wide selection of gas fireplaces, steam baths and more, we're sure we have something just for you. If you're looking for high-end service on a quality fireplace to add that finishing touch to your home, give us a call and see what we can do for you!

Great Service on a cold day!…read more Classic installed our gas fireplace in 2012 and it has worked great. Recently we experienced problems with the remote control and called Classic to arrange a service visit. Their technician arrived as scheduled today and diagnosed and repaired the problem within minutes. Our technician was polite, knowledgeable and did a great job. We will not hesitate to call Classic in the future if we have any similar problems.

I contacted classic fireplace distributors through their website for a service and clean. I let…read morethem know the dates I was available on the times and asked for a callback of what day and time they booked. Andrea did this flawlessly and called me back as requested with the date and time that the technician Chris would show up he showed up at exactly the day and time as promised by Andrea. Chris did a great job! he cleaned my fireplace and clean the pilot assembly, he gave me a new Amber's for my fireplace and a new wall switch. He was very pleasant and very effective. He only charged me $167. Which I found to be extremely reasonable. They will be my go to classic fireplace distributors for years. I am so very happy.

After my last gas grill went up in a massive fireball from defective parts, and I assessed the…read morecarnage, I decided that my next grill was going to be charcoal. I had been doing a lot of BBQ experimentation over the last few years, diving deeper into the southern arts, and charcoal was on the horizon anyhow. It was the logical elevation to my game. The gas-grill-self-destruction was just the motivation (or final straw) I needed! Anyhow, there are the usual places in town where people can load up on make-do grills and/or BBQ supplies (big box stores, appliance stores, department stores). And then there is this place. Barbecues Galore is my kind of toy store, showcasing everything to do with grilling / BBQ I could need. And then, sadly, a million things I WANT as soon as I lay eyes on them! This location makes use of a pretty decent sized showroom, and is well stocked with an impressive selection. But if you look at their website, there is a lot more that they carry that couldn't possibly fit in the showroom all at once. So keep that in mind. Examples of what you will find here are: -- Quality gas grills of various sizes / price ranges -- Commercial "catering" style grills -- Charcoal grills and smokers -- Wood fired pizza ovens -- Wood and gas firepits -- Patio heaters and furniture -- Outdoor "coolers" elevated on wheels (so you don't need to stoop to snag your beer out of ice) -- Tons of accessories, like rib racks, and stainless skewers -- Great selection of cookbooks -- Lots of unique sauces and rubs Etc!! I actually find the culture of this company to be pretty good natured, and representative of what back yard fun is all about. It spills over to some humor on their website, and especially in their monthly newsletter. (BTW: the newsletter is worth subscribing to, for the events and recipes it passes along). My experience with Barbecues Galore has been positive, having no issues with my purchases thus far. So as of now, I have not needed to test their policies around returns/repairs/replacements. I am scoring on what I know, and have seen -- and that has been no cause for a deduction.

I bought my Prestige pro 500 from this store in 2020 and it has been the best cooking appliance…read moreever. From bbqs to rotisserie it's the best bbq i have ever owned. I recently contacted Ryan at the store and he has been most helpful. If you need anything contact Ryan. He will sort you out! Thank you for your help Ryan!