Hello, I have to highly recommend this place. Very pleasant and informative service from Bill. I…read morecome from Europe and was searching for information for my house is the Czech republic. Just wanted recommendation and be more clear about my future decisions regarding heating. Bill is very helpful and knowledgeable and I really would love to recommend this place to everyone. High end service. Thank you. Sarka

We have had our 3 fireplaces serviced by GasTech Heating & Fireplace over the years' and would…read morehighly recommend them as a company. The office staff are friendly and helpful and go out of their way to be accommodating. Service staff are efficient, clean in their workspace and friendly.

Booked an appointment for January 19th between 2 - 4pm. Booked it on January 10th. No one showed…read more Phoned, just got voice mail. Left a voicemail. Decided to phone another fireplace company. What a difference, friendly, understood the problem, came out and fixed it right away. Never heard back from Heart & Home. Word to anyone thinking of using them. Run away!

I was very happy with the work done. All the staff were helpful, professional and pleasant to deal…read morewith.. They didn't leave a big mess, and were very good at showing up when they said they would. The fireplace with its wavy 3D tile and gas insert has added value to my home. I now warm my space, without heating the whole house, I am sure I will save money this winter.

Good service and guy was friendly. My issue is, that I got a basic inspection. Guy said everything…read morewas pretty good and it didn't need a sweep because it was clean. Guy was here all of 10 min (if that) and it still cost me $200. So for me, that wasn't worth $200.

Seems like a friendly guy but was done in 16 minutes which included putting on a chimmney cap up on…read moretop. Price was quite high considering he was 1 hour late and done everything in 16 minutes. This included conversation before and during cleaning. Would have been better if he was honest and said hey your chimmney doesnt really need cleaning. They also did not tell us that they accept only cash or cheque. For a business run for decades they should take a credit card for convenience. If this business is on repeat business then I think if you happen to get a clean chimmey which does not need too much or any cleaning at you should say so and charge accordingly. Cant help be feel like being ripped off unfortunately.

Amazing Customer service. Thank you!!!! Good price and good products. service was great and on time.read more

Terrible terrible terrible customer service over the phone. So rude and rushed. Didn't listen and…read moreended up telling me just go to walmart and get a heater. We just need a piece for our fireplace?

I bought my Prestige pro 500 from this store in 2020 and it has been the best cooking appliance…read moreever. From bbqs to rotisserie it's the best bbq i have ever owned. I recently contacted Ryan at the store and he has been most helpful. If you need anything contact Ryan. He will sort you out! Thank you for your help Ryan!

Bought an entire new outdoor kitchen and grill. What went the best was the pick up. The young…read moregentleman who worked in the warehouse was incredible kind and friendly. He ensured we had all the pieces/boxes by double checking. Helpful to load the boxes onto our trailer. Thank you! Super nice to have smiles and competent staff when visiting locations.

Drove from Cochrane Saturday in Dec hours said open but was closed !!! Wtf spend a minute and…read moreupdate your hours Won't make the drive a second time You lost a sale Mr fireplace

Buyer beware!! I had Mr. Fireplace come out to service my fireplace in Calgary. Within a few…read moreminutes of the service guy arriving he had shattered the front glass. Fortunately, the company had an extra glass available and after the fireplace was serviced a new glass was installed. The company then proceeded to charge me $280 for a what was supposed to be a $125 job. The service guy claimed this was the standard charge and I was not being charged for the glass. He was at my house for a total of 30 minutes. I called Mr Fireplace for an explanation. How could I be charged $280 for a job that was quoted $125 over the phone? The owner Brian called me back a couple of days later. He explained that I was indeed being charged to replace the glass (hence the extra charges) because I did not have proof that I had properly maintained the glass, therefore it was not the service guys fault. Unless you have proof that you have had your fireplace maintained annually don't hire this company as they will assume no liability. Misleading company! Stay Away.

Out of three quotes, this vendor came up with an honest quote, which is very much appreciated…read more Unfortunately I lost my job, so I didn't proceed with the work, but I know it would've been perfect.

Day & Knight plumbing did not even try to understand my request for service and just used some…read morebasic information I provided, and then threw out a high priced dollar quote for the job that needed to be done. Just crazy..... they must have too much work. From reviews posted, they appear to specialize in leaky toliet & faucet repairs anyways and not any jobs bigger than that. PS. They quote copper prices........... not Pex !