My experience with Royal Mechanical was positive overall. Hopefully this review helps someone make their choice on a plumber in town!
I discovered water around one of my hot water tanks on Tuesday night, figured out how to mitigate the risk overnight on my own, and called them first thing Wednesday. A tech was scheduled out the following afternoon, which seemed fair considering the leak wasn't actively causing problems anymore. We just didn't have any hot water for a bit!
The tech, Landon, knew exactly what the problem was when he saw it. Since we have 2 tanks, he talked me through my options and I trusted his guidance based on how he explained it all. He did NOT try to sell me on a tankless system, like so many plumbers seem to push lately! We actually downgraded to a single tank, he updated the gas and water lines with ease, and was finished before I expected he would be.
The room was left tidy when he was done, and he had no issue answering my dozen other questions about our home plumbing, what maintenance I need to do, etc. My only criticism is that nobody I spoke with, either through reception or the tech himself, jumped at volunteering extra information that I might appreciate as a homeowner, and I had to ask the right questions first. But when I did, I got exactly the answers I needed.
As for their fees, they were totally fair. I also inquired about some additional services for the future, and think their rates are reasonable. The tech was also honest and fair about some extra minor decisions on our system, which we didn't ultimately need to pursue. I appreciated that he had my best interests in mind, not their profits for unnecessary work.
So, based on my experience, yep, I would recommend Royal Mechanical to anyone in Cochrane looking for a plumber. read more