A different YYC chimney sweep company did our house last year and left a piece off, resulting in a…read morevisit from the local firetruck due to high CO2 levels in the house. My search for a new chimney sweep company had me marvelling at the consistently good recommendations I kept noticing for Crown. After using them, I can say that the hype is truly deserved. The communication from owner's Tina and Jerry is truly stellar from start, to finish. I was pleased with the appointment date and they were able to get us in even sooner with a cancellation. TJ and Jerry were professional, polite and cleaned up as they went. Jerry was inventive in how he solved an unexpected issue and I appreciated both the practical suggestions and the reasonable pricing. So happy to have found this company!

We have just found a leak in our wood burning fireplace and called Canadian Chimney to see if we…read morecould have it repaired and to find out the extend of damage the water had caused up to that point. They told us they had two levels of inspections, one where they barely do anything and one where they do a thorough inspection for $300 and if we chose them for repairs and it if it costs more than $1200 they would give us 1/2 of the inspection cost back. We chose the thorough inspection. The guy that showed up took some pictures with his phone, but half of his report stated he couldn't inspect areas because they were concealed (not very thorough). When he was finished his only concrete recommendation was for us to put a sign in the fireplace that says "do not use". He said his company already had angry clients due to services being pushed back and they couldn't do anything with our fireplace until at least 3 months from now if then. When we asked about damage to the house he said he didn't know because of concealed spaces and when we asked about what we could do in the meantime he said we could go on the roof and tie tarp around the chimney. So we have now paid someone $300 to take pictures of our fireplace where we could already see it for ourselves and we have no idea about the amount of damage, what's needed for repairs, how much they will cost or what we should do next. All in all it was a complete waste of money. We now have a different company coming this week to give us a free estimate on repairs or replacement and I wish we had gone that way first.

Booked an Appointment nearly a month out, phone call went well and they sounded well informed. On…read morethe day of the appointment, no one showed up, I called, no answer, left a voicemail, received no call back. I was also given false advice over the phone that has now been quality checked by both the fire department and home inspectors. I would not recommends using this company.

We booked Alta Chimney Sweep to come in and clean the fireplace/chimney in our new home. The…read moreowner/possibly only sweep showed up, spent 20 minutes on the roof and declared we didn't need a clean. He gave us a quote for a $1,075 chimney fix job claiming we had no cap and there was holes in our chimney and our home inspector should've told us (even though we clearly have a cap, and only minor cracking). He then spent the next 15 minutes trying to convince us to sue our home inspector in small claims court to foot the bill!! At the end of all of this, he still charged me the full price of $136 dollars for the cleaning claiming it was an inspection fee. Some inspection, he wouldn't even check our log lighter. I basically paid for him to come out and do an estimate, but no cleaning. When I called his office to complain the next morning I was told he was the owner and well that was the end of that.

Good service and guy was friendly. My issue is, that I got a basic inspection. Guy said everything…read morewas pretty good and it didn't need a sweep because it was clean. Guy was here all of 10 min (if that) and it still cost me $200. So for me, that wasn't worth $200.

Seems like a friendly guy but was done in 16 minutes which included putting on a chimmney cap up on…read moretop. Price was quite high considering he was 1 hour late and done everything in 16 minutes. This included conversation before and during cleaning. Would have been better if he was honest and said hey your chimmney doesnt really need cleaning. They also did not tell us that they accept only cash or cheque. For a business run for decades they should take a credit card for convenience. If this business is on repeat business then I think if you happen to get a clean chimmey which does not need too much or any cleaning at you should say so and charge accordingly. Cant help be feel like being ripped off unfortunately.

I booked the furnace and duct cleaning service for Tuesday, Jan. 14th. They provided a window…read morebetween 12 and 5 p.m. and texted me a reminder a day prior, which I confirmed. They called and texted me at 11 am to see if the technician could arrive earlier which I declined. Called me again at 11:30 am for the same thing. The technician called me at 11:54 saying he was at the site. It's my investment property and I don't live at the service location. I told him that I was on my way and should be there in 15 minutes. They called me at 12:06 saying the technician had left because I was booked for the starting 11:30 am window which was completely wrong. They pushed me to come early and I dropped everything to be there. I reached my home by 12:10 but they couldn't wait another 4 minutes and counted me responsible. They could not wait a few more minutes when I told them that I was on my way and should be there in 5 minutes but they wanted to be there about an hour earlier. What kind of appointment system are they following? I had a bad experience earlier too and took it lightly but the repeated bad experience forced me to write another review separately.

Had appointment booked with 5 hour wind and was contacted 1 hour after appointment window to have…read morebeen told tech was sick. Took day off work. If they had reached out prior to appointment entire day of vacation would not have been wasted. Will never use or recommend

Writing an excellent review you believe in can be tricky because on one hand you want to let…read moreeveryone know how satisfied you are but on the other hand you don't want the readers to roll up their eyes in disbelief, so here it is anyway. Like some other well deserved favourable reviews I've written I like to start at the conclusion and then work from there. So, on a scale of one to five stars I would give Jordan and Rick at Nordic Stoneworks 10 stars but it only goes to 5. I had them repair both my brick chimneys and the new work blends in with the original brickwork with a consistent look. The other factor in my decision is that they communicate with you as the customer and the neighbours to advise what is going on. Their workmanship is professional, top rate and they clean up after themselves. I would not hesitate to use them again for any masonry work, new or for repairs. Pierre...

From the owner: Nordic Stoneworks can do all masonry needs such as Brick, Block, Stone and restoration. Call Jordan…read moretoday at 403-710-8879 for a quote. We cater to Calgary and surrounding area.