I went here with a group of friends for a birthday and sadly have nothing nice to say about it.
They kept us waiting for a lonnnnng time. There were 10 of us, so I'd forgive this if it hadn't been so extreme (over an hour!) and what came next.
When the food came it had clearly been sitting on a hot plate for a while, it was soggy and bland. Very pricey compared to other Italians in Stirling too.
We had been waiting for so long that the table next to us had come in, sat down, eaten, drank, and gotten ready to leave whilst we were waiting for our food! They had half a bottle of wine left at the end of the meal which they passed to us (nice of them) and said they hoped we didn't have to wait too much longer. This is the one time I've been to a restaurant where the other customers have been more considerate and apologetic than the staff!
No apology was offered for our wait. To make matters worse, when the waiting staff noticed the bottle of wine we hadn't paid for (the one given to us by the other customers, we'd bought another as well) they suggested we pay for both bottles. This was upsetting.
On top of this they got my order wrong, but I didn't send it back because I didn't want to wait an hour to receive what I'd originally ordered, This was doubly odd because I'd ordered in Italian (The menu was in italian, it was an italian restaurant, I ordered in italian ... should have worked out just dandy!).
This restaurant did not do a good job of catering for my friend's birthday on any level. It is the only time I have left a restaurant without tipping. Shape up, Italia Nostra, please! read more