This place looks nicer inside than you'd expect from the strip mall outside. But looks can be deceiving. Maybe it was short staff with only one waitress for the bar and dining room, but we had some really long wait times between our food or even having our table attended. We arrived with just one or two other tables occupied. Waitress said she'd bring by water. I went to the very nice restroom, came out - and only glasses on the table. No water. It did come shortly thereafter and we placed our orders.
My friend got Utica greens and offered them to the table. I don't know if there was a miscommunication but all 3 of us had ordered hot apps and they were nowhere to be seen. She told us "they'll be out in a minute" and then disappeared for the next 20 minutes. We ran out of water in the meantime. The complimentary cheese garlic bites she put down with the greens were nice but a very short delay in our hunger. So I ended up trying a tiny bite of greens - unexpectedly a little spicy, breadcrumbs added some zing but I would say overly breaded and flavor otherwise unremarkable.
Finally our hot appetizers arrived - after I asked for the manager. That miraculously seemed to do the trick. The manager said our other entrees were going in now, which is more truthful than "in a minute", and I'll say service improved from that point on. I shouldn't have had to do that though. The daily special French onion soup was way too salty. The bowl shape left a deviously smaller top than middle, so not enough bread and cheese to balance the salty soup. And I expect bay leaves in Indian cuisine but not French - could easily have ended up with that slicing my tongue. My friends both said their hot appetizers were good, but nothing spectacular, and the ravioli marinara is a testament to that (tomatoey but underseasoned). Homemade is a positive at least.
As far as the entrees, I'm a sucker for homemade pasta. I did vodka riggies instead of chicken, and instead of pieces of prosciutto like I expected from the menu description, it was tiny motes in the sauce. Sigh. But it tasted great, especially with the hot peppers I asked them to add. The waitress did offer to bring around Parmesan cheese and red pepper flakes... guess how long that took? So again, maybe just short staffed and she had to serve some other bar customers before returning to us.
So. Ambiance: 5 stars. Food: 4 for the entrees, 3 for the appetizers. Service: 2 stars, reserving 1 for my worst experiences. If we had been comped even one appetizer for the long wait time, if the manager explained that they were short staffed - anything to improve our experience, and I would have given 4 stars instead of 3. But as it stands I would recommend a pass for your Utica edibles. read more