1/5 -- $170 for a 1-Bedroom Apartment and Still Left Dirty. Extremely Disappointing…read more
I rarely leave negative reviews, but this experience was disappointing enough that I feel obligated to share it, especially considering the price and the lack of accountability when I raised my concerns.
I booked a cleaning service for my one-bedroom, one-bathroom apartment for $170. Two cleaners arrived and were essentially finished within an hour. Unfortunately, the quality of their work was nowhere near what I would expect from a professional cleaning company charging this amount.
During my initial walkthrough, I immediately noticed several areas that appeared completely untouched. I pointed these out and gave the cleaners an opportunity to address them. While they were supposedly making a second pass, I continued discovering additional areas that had clearly been overlooked.
Some of the issues I found included:
* Dirty floors and carpets: Visible debris, hair, and dirt remained on the floors, along baseboards, and underneath furniture. The children's rug still had noticeable debris throughout it.
* Inadequate vacuuming: I specifically asked whether the carpets had been vacuumed and was told yes. After pointing out the remaining debris, one cleaner acknowledged that she would go over them again. She never did.
* Dust everywhere: Dust and debris remained in corners, along baseboards, behind furniture, and in other easily accessible areas.
* Picture frames weren't even moved: They didn't bother moving picture frames to clean behind them. Dust was still present throughout the apartment, making me question how thoroughly the surfaces were cleaned at all.
* Neglected details: There was visible residue and dirt around furniture, along edges, and in areas that should have received attention during a professional cleaning.
* Missed surfaces: Even the furniture had visible spots and residue remaining after the service.
I've attached photographs taken after the cleaning so prospective customers can judge the results for themselves.
After approximately 1 hour and 20 minutes, the cleaners were preparing to leave and requested payment. I was reluctant because I was genuinely dissatisfied with the quality of the work, especially for $170. Nevertheless, I requested their Venmo information and paid the full amount immediately, before they left. I was instructed to contact the office if I had any additional concerns.
Unfortunately, the company's response was arguably more disappointing than the cleaning itself.
When I called the office to express my concerns, rather than acknowledging the quality issues or offering a reasonable solution, I was questioned about why I didn't already have their Venmo information and why I needed to ask for it. This was my very first cleaning with the company, and I had paid promptly once the payment details were provided before the ladies left. I'm not sure why that was even relevant to my complaint.
I was then told that the final walkthrough had already been completed, despite the fact that I had specifically identified issues that remained unresolved. The overall response felt dismissive, as though completing a walkthrough somehow absolved the company of responsibility for the quality of its work.
What makes this particularly frustrating is why I booked the service in the first place. I've been working additional hours, I'm exhausted, and I wanted to treat myself to something that would make my life a little easier. I was looking forward to coming home to a genuinely clean apartment without having to spend my limited free time doing it myself.
Instead, I spent $170, had to repeatedly point out areas that were missed, and was left with an apartment that still needed cleaning.
For $170, I don't expect perfection, but I absolutely expect the floors to be properly vacuumed, visible dust to be removed, and basic attention to detail. These are not unreasonable expectations for a professional cleaning service.
I'm equally disappointed by the lack of customer service. Mistakes happen, and I would have been willing to give the company another chance had my concerns been acknowledged and addressed professionally.
Ultimately, I paid for convenience and peace of mind and received neither. I feel like I wasted $170 on a service that didn't deliver what I reasonably expected.
Based on my experience, I cannot recommend this company. I strongly encourage prospective customers to review the attached photos before deciding whether the service is worth the price.
