Great service when needed in a pinch when moving my grandparents things from their home. Needed a…read moreshort term storage unit for a few months. Kathleen was great to work with. When an issue arised she was quick to call and notify me and it was rectified immediately.

BEWARE-initially a nice & friendly place but the tables turned with my mother and I having the same…read morename. We each had different units and rented at different times. The staff became confused with our similar names so they changed our names for their own convenience and without notifying us. This all came to be with my mother passing away and the storage facility started doing unscrupulous business tactics, they created their own mess and refused to correct it. They admitted their errors and provided me with their own documentation to review. Interesting, they are so confused with their own billing mishandling they can't even explain to me what they did-I had to go through their own documents to comprehend their level of incompetence, which is shocking to say the least. They changed customers names, even though they have our driver's license on record, for their own convenience in order to distinguish us. They were paid for their storage unit. Payment is not the issue but their INTERNAL BILLING PRACTICE. They admitted they were confused themselves and left our accounts a mess and have REFUSED TO CORRECT the paid receipts to reflect the proper name of the customer occupying the storage unit. They changed the customer addresses resulting in the wrong customer address on the receipts, charged my card without my authorization to pay on another's persons storage unit and only refunded my card when I received a notification of an unauthorized charge. They assigned legal liability responsibility of the unit because they said someone needs to be held responsible for the unit, although they had a contact for the person responsible for the account and who obviously clean out the unit. I was merely the emergency contact only on the storage unit-I didn't know you could be held legally responsible for something if you're merely an emergency contact person. They sent someone else's receipts to my email address and put my address on the receipt-all reflecting an incorrect name, the name they elected to change/reflect. Many attempts have been made to sit down with them in a reasonable manner to review their own records and they have refused. They manually change documents and falsified records to reflect their own narrative. Now I see how people get wrongfully accused of a crime because I am-it was not my unit and never was my unit. I held my own unit, paid for my own unit and left my unit and took my belongings to another facility where they weren't so scattered and they don't change people names because they have the same name. You have incompetent people who change the course of an account and because they knowingly made the changes refuse to admit their own wrong doing to correct their mistake. All I asked was for them to correct their manually produced receipts 3 of them to reflect the correct name of the person occupying the storage unit, correct the address on the receipts because it is a wrong address and explain their error. But, no! So I am forced to share their level of incompetence and caution you in renting from them. I reported them to the BBB and they refused to respond-because they know they are WRONG.

High quality service! Very detailed oriented!…read moreWell maintained facility! Highly recommended!

Wonderful experience here. Great clean facilities and awesome staff. Would certainly recommend to…read moreanyone looking for extra storage space!

If I could this place 0 stars, I would. I rarely leave negative reviews, but our experience with…read morethis moving company was bad enough that I feel obligated to share it. As a military family, we've worked with many moving companies over the years, and this was one of the worst experiences we've had. The packing was disorganized, items were packed carelessly, and several belongings were damaged during the move. Most upsetting was that the movers broke my baby's dresser, which doubles as her changing table, leaving us without a changing station. They attempted a quick repair with wood glue, but the piece remains damaged. We also discovered broken artwork that had not been properly wrapped or protected. The damage wasn't limited to our belongings. We moved into a brand-new home, and the movers left dents, drywall damage, scuffs, and markings on walls, stairways, and door frames. They also left cigarette butts, pop bottles, and other trash on the property. After the move, I contacted the company, provided photos, and completed the claim form they sent me. Since then, I have been completely ghosted. Despite the extent of the damage, no one has taken accountability, offered a meaningful resolution, or even apologized for breaking our belongings--including our baby's changing table. Mistakes happen. What separates a good company from a bad one is how they handle those mistakes. Unfortunately, the lack of communication and customer service after the fact has been just as disappointing as the move itself. I cannot recommend this company based on our experience.

My mother hired them for her move, and the movers destroyed her $6,000 glass table. Her dining set…read moreis now a hazard because it is broken at the base. The company was not even apologetic and actually very hostile. Since then, the company has refused to take responsibility or offer any compensation for the damage. On top of that, Christine O'Sullivan was extremely rude, unprofessional, and would not return any calls when I tried to resolve the issue. She only sends nasty emails. This was a terrible experience from start to finish, and I would strongly caution others against using this terrible company. Do not get fooled by this company like I did! Look at the before and after of my mother's table.

I wanted to write another review on this place. My first visit here was not the best, however the…read moremanager has changed her ways and was overly polite and helpful to myself and other customers that came while I was there. Unfortunately, she was the only person working on that day and it was like super busy, but she handled all of us very well. I was able to purchase a unit and locks at a very good price.

If I could rate zero stars, I would! I am a customer with 2…read moreunits for more than 18 years. Wednesday, 12/23/21, Stefannie Cook, the site manager posted a 4 month charge to my credit card for one unit ($420), and $0 on the remaining unit. When I brought this to her attention, she said there was nothing she could do to reverse the charge, that I needed to leave the premises, and that I could wait for an email correction. I requested to speak to the manager. Stefannie reluctantly gave me a name, Carrie, but implied that it was too late to expect a response. Carrie did answer and attempted to provide guidance to Stefannie. Stefannie refused to resolve the situation, instead she called the police. On the phone she described me as a black person, dressed in black, with a black hoodie, who was irate, maybe carrying a gun, and she feared for her life. During this current climate, I felt threatened. I am 70 years old Black Woman who was not carrying a gun, and the Canton Police Officer (white) described me as calm. Two additional charges of $289 were posted to my charge card later that evening. It's now Christmas. The original $420 has not been reversed. Previous staff have been able to post same day adjustments. I just wanted to pay the correct amount for my units, receive my receipt the payment, and not experience a police encounter.

Oh wow what a turn around been a customer 5 years a few visits per year. Place was always a…read moredisaster and employees seemed so unhappy. Well a new Manager in town cleaning this place up just couldn't believe the changes. Met him what a super guy , his employees seem so Happy, the place absolutely now safe and clean. He puts a big cooler with free water buried in ice for all customers. I shock his hand Thanks for what you doing. He says 80 percent of my time in the yard working hand in hand with crew members. I so appreciate a Manager like this. I was like him for 30 years in auto repair industry. I Thank the company for hiring him and will tell dozens of scrap folks about your Melvindale location.

Very mismanaged. They have a weird rule they mail a voucher to you instead of a check after they…read morereceived my scrap copper. You bring them the voucher and they give you a check. 3 times already they've told me it's been mailed. I still haven't received anything. It's been almost a month. Most places mail a check. She blamed the post office and covid. I don't believe her. I'd stay away from this place. Plenty in the area.

Have used them for 6 years - great support staff on site and very responsive to the needs of the…read morepeople storing things there - been really happy with their operation and also have rented on occasion trucks from them for moving.

Love this storage unit!!! Great service and love the employees. I was in one of the climate…read morecontrolled units and it kept my belongings in excellent condition!

Over an hour late, they charged $600 to remove a bed that was already broken down and ready for…read morethem to immediately move into the truck. They will up charge you for the silliest things. I wouldn't recommend using them. Save yourself the money and rent a U-Haul and just haul it yourself. After pricing it out we realize it would've saved literally hundreds of dollars.They aren't doing anything you can't do, and they're ripping you off while providing slow, mediocre service.

I called 1800 Junk Detroit Metro and wanted them to pick up some old flooring for me. They came…read moresame day the guys names are Courtney and Andrew. The were very friendly and went above and beyond to help me out!!! This was the first time I have used their service but will definitely use them in the future! Highly recommend!!! Value priced as well!