Overall, good service despite the very long wait for a Service Provider. It took them only an hour…read moreand a half for the actual oil change. Lounge was comfortable with free coffee and charger hookups. Restroom is clean.

Buena atención y suficiente tiempo para solucionar el problema exelente servicio graciasread more

I had an outstanding experience purchasing my car from Future Auto Sales. What stood out…read moreimmediately was the team's expertise, the quality of the vehicles they carry, and their fair, transparent pricing. It's clear that Future Auto Sales takes pride in offering reliable cars and working honestly with customers. I first contacted Future Auto Sales while I was still in New York, before my move to California, about a vehicle I had seen online. Art took the time to walk me through the details over the phone, answered all my questions thoroughly, and scheduled an appointment that he confirmed when I arrived in the city. When I visited the dealership, Art showed me the car right away and patiently explained its history and features. He even helped me set up CarPlay so I could fully experience the car during the test drive. The finance team was equally knowledgeable and made the process clear and straightforward. Beyond their professionalism and expertise, the entire team at Future Auto Sales was welcoming and easy to work with. They also reassured me that if I ever encounter any issues, I can simply stop by, since they have their own service team on site. They made the whole experience comfortable and pressure-free, even offering me coffee while we went over the details, and followed up after I drove the car home to make sure everything went well. As a first-time buyer and someone new to California, I really appreciated working with a dealership that is transparent, knowledgeable, and stands behind the cars they sell. I would absolutely recommend Future Auto Sales to anyone looking for a reliable car. These people are honest and really care. Thank you to Art and the entire team for making this such a positive and memorable experience!

I totally forgot that I had a so-so experience here in 2010 because, well, that was sixteen years…read moreago. Going out on a limb and guessing that most of the people involved with this business are "new" now, and it shows. Popped in last weekend to take a look at a '14 Porsche 911 4S cabrio, and had a much better experience than I (must've) had back during the 2010s, LOL. The lot was maintained really well, the employees were attentive but not pushy, the car really was beautiful and clearly their techs made certain it was 100% before putting it on the lot. I also appreciated that they weren't high-pressure. Vince reached out several days (not hours) later to check in with me, and when my answer was "not this one, but I'll check in later" he accepted that graciously without trying any Jedi mind tricks. As such, I'll make every attempt to loop back with them when they have a Targa in stock (I've decided that's what I want instead of a cabrio), and do business with them. It's good to do business locally and with non-mega-corporations, and this little shop "on the corner" seems worthy of consideration!

Had a really good experience at Lexus of Glendale. Max helped us from the start and made everything…read morefeel easy and stress-free. He was straightforward, answered all our questions, and never made us feel pressured. Hiro, the manager, was also great and friendly and made sure everything went smoothly. You can tell they actually care about their customers and want to do things the right way. Overall, very happy with the whole process and would definitely recommend asking for Max if you stop by.

My service advisor Diego is the best advisor I have ever experienced. He is reliable, prompt…read moreresponsible. I can tell that he is doing the best for customer. I highly recommend him to receive service as highest level

I can't say enough good things about Mike, he has helped us with numerous vehicles for personal and…read morebusiness use. We will continue doing business with him because it is always a smooth and easy process. He is the best in the game. And shout out to him for the free tint voucher with Freddy! We appreciate it so much.

Really grateful for Jordan and Mike for being able to make this happen for me, they were so patient…read more really helpful and understanding with me. I still can't believe it .

Purchase my new Audi Q5 from Garen. I had an excellent experience and couldn't be happier with how…read moreeverything went. Garen was professional, friendly, and genuinely helpful. He took the time to answer all my questions, making sure I felt comfortable every step of the way. The entire process was smooth and efficient. If you're looking for a good car buying experience with great prices, I highly recommend coming here.

Hands down the best car buying experience I've had. Garen was amazing to work with from start to…read morefinish -- fast, professional, and made the whole process smooth and stress-free, even in the evening. I ended up purchasing a fully loaded BMW iX xDrive45 and couldn't be happier. Highly recommend National Auto Lease and Sales if you're looking for great customer service and an easy buying experience.

I called four times about my lease return and never got a call back -- so I already walked in a…read morelittle annoyed. When I arrived and explained why I was there, I was told the used car sales manager (because that's essentially what my Jeep is at this point ) was busy. Fine. But not one person offered me a drink or said "please have a seat." It's the little things, and those little things add up fast. When the used car sales manager did appear, things went sideways quickly. Instead of greeting me professionally and inviting me into his office, he kept going back and forth between the sales floor and his office -- which was odd and frankly dismissive. It rubbed me the wrong way and a verbal exchange followed. Not my finest moment, but I shouldn't have been made to feel like an inconvenience in the first place. That's when Ruben stepped in. He saw the escalation, came over, and completely changed the tone. He was patient, kind, and professional even when I wasn't at my best. He never escalated, never made me feel dismissed, and handled everything with a level of calm I genuinely wasn't expecting. He's brand new (no business cards yet!) but already showing what great customer service looks like. The stars on this review go to Ruben and Ruben alone. He's the reason this review has any stars at all.

I left my black Jeep Gladiator for a week to work on some issues like oil and antifreeze leaking…read morecovered by my MOPAR extended warranty. Everything good until they're called me about to replace the battery because it was in " bad condition". The fact that they didn't know I was just replaced it 2 months ago with AAA with 3 years of guarranty but they're called to say my car was ready but I needed it to buy new battery which it was impossible just because the saw that I have a sound system in my Gladiator and battery was brand new. I don't know if they got mad because I didn't buy a battery with them but when the AAA guy came to check the battery, battery it was dead but how? They're fucked up the battery and left light on inside the car moving the dimmer on ( I took a picture of the dimmer )when I never left it on. Anyways that was a bad move and they're just want me to spend money buying a new battery. NO SEAN TRANZAS MECANICOS, GENTE DE SERVICIO AL CLIENTE FROM JEEP GLENDALE. So be careful whith the people who work there, I hope not everybody it is like that

I've been to this location to have my Kia Soul EV checked twice. Each time the team was helpful,…read moretold me exactly what was being done and the price up front. They even gave me a lift to my office twice! When I had an emergency, a flat tire, and had to get to a doctors appointment within an hour, they totally stepped up and got me there on time! Shout out to TK and Victor for everything!

The buying experience here was not terrible. Luis and Matt helped me purchase a used model Y at a…read morefair price. The problems arose after the purchase. 1) they attempted to sell me a car with obvious illegal windshield tint. After 2+ hours, they had removed the tint, but left 3/4 of the glue on the inside of my windshield for me to get handled. They said they'd send me $100 check in the mail. That was a week ago... hasn't happened. 2) I purchased my car at night so it was difficult to do a thorough inspection. The next morning, I noticed the inner tire shoulder was extremely worn (not the middle tread, which measured above 4/32). Also, in the sunlight, it looked like the black rims had been spray painted to cover imperfections. When I brought it to their attention they denied it... but... there was a can of black spray paint in the left rear door pocket. Wild. Understanding that I probably wouldn't get much out of them, I simply asked them to help towards the replacement of the low profile tires since they're unsafe ($500). They said no and ghosted me on further follow up attempts. Like I said, not the worst buying experience, but no empathy after the dotted line was signed.

Almost never write reviews but have to say Daniel in Sales was and has been entirely and immensely…read morehelpful and responsive throughout my experience with this dealership. I got a '21 TLX in January and he got me right to the price I was looking for and made the experience overall timely and enjoyable. Since then he's followed up multiple times and has helped me out with a few minor things whatever it is, quick response and quick solution. He seems to genuinely care for his customers and has gone and continues to go above and beyond. Everybody else at the dealership really was great too and I mean that efficient and straight forward. I'm 27 and I've bought and owned probably 6 cars by now 4 with dealerships so definitely can say with real meaning this overall has been by far my top experience buying a car. Since getting the car back in January I have taken the car for routine check up at a sister Acura dealer by where I live in the Inland Empire as I needed help with my Apple CarPlay (quick fix) and they said Acura Of Glendale sold me a car in impeccably good shape and that I didn't have even one thing I needed or they suggested to fix (first time that's ever happened for me at a dealer service center). Highly recommend this dealership and Daniel personally if you're thinking of shopping here. 10/10 dealership will be for sure coming back.

This review is for the service department. They are very honest and the only Acura dealership I…read moretrust in LA County. Even though my Acura is older and I bought it somewhere else, they always take care of it and never up-charge me or surprise me with a ton of "things I need to fix" to get more money out of me. I drive out of my way to come to this location because of that. The staff is friendly, the mechanics are honest and do a great job and I'm very thankful I can go to this dealership I trust to keep my car in good shape.

I had an excellent experience working with the car sales manager, Chris Alvarez and the entire team…read moreincluding Mark Gonzalez. From the moment I walked in, everyone was incredibly friendly and welcoming, which made the whole process feel comfortable and stress-free. Mr. Alvarez was especially approachable and professional--always available to answer questions, explain options clearly, and make sure I felt confident in my decisions. Everything was handled in a timely manner, and I truly appreciated how helpful and attentive they were throughout the entire process. It's rare to find a team that combines efficiency with genuine care for their customers, but this staff absolutely delivers. I would highly recommend them to anyone looking for a smooth, positive car-buying experience!

Decided to get my Accord serviced at New Century rather than Pasadena (primarily due to very long…read morewaiting times, lack of attention & below average customer service at Pasadena). Very happy I came to New Century. Excellent customer service, service department made it easy to get an appointment, didn't have to wait around looking for help, prompt/easy shuttle service, timely delivery of car. This is how it should be everywhere!! Had some trouble with the tech connection for my phones - they resolved it for me. They were very kind, helpful and explained it to me with amazing patience. (Not the experience I had at Pasadena.) The only negative at New Century is their permanent building/location is under construction and the temp location is a bit dingy. Not a space you want to hang around and wait for your car. Despite this I would still highly recommend New Century Honda in Glendale and it where I'm going for my next service.

I had to make a yelp account just to write this. I never write reviews, but I hope management sees…read morethis because what I witnessed was absolutely ridiculous. I was there on Saturday, April 18, to pick up my car. Everything was great, my service advisor helped me out and gave me my paper work in no time. I was told to wait outside and someone will bring my car down. I waited nearly 30 minutes to receive my car. I saw ONLY one young man hustling the whole time. He was a slim, young man with curly hair. Unfortunately, he was the only one I saw getting cars down which could explain the long waiting time. Upon him delivering my vehicle to me, I saw another young man who I assume was his coworker bringing another person's car down. He was tall, and light skinned. Unfortunately I was unable to get either of their names. But the young man that brought my car down was literally sweating and breathing heavy from what I assume was due to all the cars he had been bringing down , the other young man was visibly relaxed without a care in the world. How was one worker able to bring down a handful of cars while another managed to bring only ONE down. It is beyond ridiculous how such a great dealership allows workers like that into their company! Pacific BMW do better! That inconsiderate young man needs to have a serious wake up call from management. We need more people like the young man that was hustling! To the young man that helped me, thank you, and keep doing what you're doing! That young man is the only reason I didn't give this dealership a 1 star!

Rene was fantastic from start to finish. Extremely patient and helpful. He set me up in no time. We…read moreagreed on a car. We discussed financials over the phone. He was transparent and overall great. Lucy in financing spared no details. She gave me all my options up front and was extremely patient and detailed. Didn't force anything on me and didn't push for any sale. She was and is so polite. Relatable and down to earth. Almost like I was talking to my mom. Haha Juan helped me to my car. Gave me the tour and walk through. Such a good dude. Friendly, polite and professional. He sat with me in the car and helped setup my phone to the car to personalize it for me. Customized the car to my liking and went over all the gadgets. In the end I felt extremely comfortable. I felt at home and was provided exceptional service. I was welcomed at the door. Greeted with a smile and left extremely happy and satisfied. I have owned the vehicle for a week and I have come to love my ride more each and every day.