NOTE: I filled my lens prescription elsewhere, so this review is just about the eye doctor…read more PROS * Staff were mostly fine * Eye doctor (when I finally saw her) did a good job CONS * Parking - Park at Java Nation or Whole Foods, buy a drink, and walk over to this location. I couldn't figure out how parking works in this area. * Clear your schedule - As other reviews have noted, speed is not their strong suit. Definitely the longest trip to an eye doctor I've had. I came in on a Fri morning, and it took them about 15 mins to get me in. Had an eye test done and then sat around for another 20 mins. Another test. Another 15 minutes before I finally see the doctor. All told it was a 1.5 hour visit for maybe 5 minutes interacting with staff. * Skip the "flip the eyelid" test. One of the young techs that worked here tried to do this and it was super uncomfortable. I don't even know if his hands were clean. He couldn't seem to do it and I couldn't get over someone jabbing their finger in my eye. He ended up just really frustrated. When I finally saw the eye doc like 45 mins later, it didn't even come up. * Masking - While waiting I sat in a crowded waiting room, nobody wearing masks, which I guess is fine now but when cold and flu seasons rolls back around ... OTHER They required two visits - They couldn't see me for both glasses and an eye doctor check (i.e. check for problems). This was supposedly due to an insurance requirement, but the incredibly slow service means I had to come back and dump another entire afternoon in a month. NOTE: You'll see a very reasonable reply from the company below this review. Please note that I haven't been back because a friend visited months later and said they had the same experience. As requested by yelp, that does not impact my review, but it did keep me from trying them again.

Poor communication and customer service. Unfortunately, the staff appears to be removed from the…read moreautomation process of scheduling appointments. Who selects a tools/service (automated appointment scheduling), pays a contractor to develop and manage the tool and when the service does not meet the standard- The company said it not my fault, it's the patient fault. They have decided the patient must decipher how the process works. In addition, the patient better not challenge the mistake or failure in their office. This location is nothing but an assembly line of POOR CUSTOMER SERVICE. Diversity Training would be a plus too!

Long-time patient treated unfairly after an internal error made by the optical department. I was…read morepressured to accept glasses I never ordered and never authorized. When I refused, I was removed from their system and denied future appointments. Poor customer service and lack of accountability from the optical administrator, Eduardo. Very disappointing experience.

My partner went here for his annual eye exam. He was asked if he wanted an eye exam or a full eye…read moreexam. Figuring that it was in-network and covered, he opted for the full eye exam. They ended up charging him $271 and it was not considered covered as an eye exam. He also had similar experiences where he was told he had to use the prescription with this office to order glasses and/or contacts. This practice is not here to help people. It only wants to make money. Avoid.

Dr Ephraim has always been great. He's very kind, and he doesn't rush his patients. He will take…read morethe time to listen and to discuss whatever questions you have. He's also got a good sense of humor, which is always appreciated.

Found Dr. Ephraim after finding him recommended by neighbors and had a perfect experience. I had…read morebeen doing to another practice for a couple years, but they seemed to be focused more on senior patients and it was a cumbersome process. My experience with Dr. Ephraim was 5-stars across the board! He was timely, there was never any waiting, and it was overall an extremely pleasant, easy process. There was no puff of air (argh! thank goodness), yet he had technology that I've never had used on me from other places that was able to show detailed digital images of my eyes and its cones, etc. He prioritized both the health aspect of my eyes as well as the accuracy and optimization of the prescription which was exactly what I was hoping for. There was no pressure to buy glasses or contacts from them, which I appreciated. Dr. Ephraim was also super-personable and funny, and his staff was efficient and professional. I paid out of pocket because I didn't like the experience I had elsewhere, and it was worth it, but he does take multiple vision insurance providers. Note: I did originally have trouble connecting with them for an appointment and didn't get an answer the first couple times. I called a bit earlier and that helped to finally connect.

Very pleased with the thorough exam I had here. They made a prompt appointment, have a very…read morepleasant staff. I didn't see to much to choose from in frames, but I'm very hard to please selecting frames. The office is easy to get to with ample parking. I definitely recommend and will return next year!

I do like the doctors here, but I've consistently waited 20 minutes plus to see a doctor. Today I…read morehad an appt for an exam and I took the first one in the am to avoid the wait. No such luck. Finally, I'd had enough and they were very sarcastically apologetic. I will not be returning here and they will not be getting my insurance money.

Update: I checked the new prescription they gave me with the one on file from the previous year…read more How can you give a weaker prescription? No wonder my vision was blurry! Absolutely horrible!

I would give this doctor a negative rating if that was possible. I had the most horrible experience…read morewith him that haunts me to this day!! I went in for an eye exam and the dr. was extremely aggressive - he forced the contact lenses in my eye without my consent instead of letting me put them in myself, made me feel like I was inconveniencing him when the different lenses didn't help my vision and then he prescribed such a horrible quality/ type of contact lenses that I developed small cysts under my eyelids and can hardly wear lenses anymore without my eyes getting EXTREMELY dry!! Pls save your eye health and never visit this doctor!! He should be banned!!

Dr. Chu is an outstanding doctor! I've been going to eye doctors for more than 60 years, and Dr…read more Chu is the very best. I chose him because my sister (a nurse) has been going for years, and recommended him highly; and because of his professional expertise. From the moment I met Dr. Chu, I was so impressed. Everything about the entire experience was truly professional and first-class, including Dr. Chu's staff and state-of-the-art equipment. Dr. Chu's expertise and experience speak for themselves - he's brilliant and skilled, yet kind and even humble. He educated me about cataracts, and later performed cataract surgery on each eye. All easy & seamless. Dr. Chu not only restored my vision - it is better than it has ever been! I am overjoyed and grateful every day - I recommend Dr. Chu whole-heartedly~

I have been seeing Dr Chu for many years. At one point I felt he was pushing the laser cataract…read moresurgery even though the knife is just as accurate, but the laser costs over $3000 out of pocket. So I went to another eye doc, who was a crook. Suddenly I was developing a new eye disease every time I went for a check up. Went back to Chu, only to find out I did not have any of those eye diseases. So, back to Chu, who over time has become very short tempered, impatient and rude. He did my cataract surgery, which went fine. But if I have more than one or two questions he becomes very disagreeable. My distance vision since cataracts has NOT been corrected by glasses using his prescriptions. Last he told me there was nothing he could do and walked out of the room. If there is a vision issue, the doctor should want to find the problem and correct it. He did not. So, no more Dr Chu. Whenever I had an appointment I did not look forward to his moodiness. It has gotten worse over the years and many of his staff acknowledge this.

I came here in order to renew my prescription for contact lenses, and because I changed my…read moreinsurance, I had to go through the full eye exam, which makes perfect sense. I was explained in advance what are my options and that my insurance covers only some brands (again, highly appreciated to be notified in advance). After we were done with the glasses exam, the doctor provided me with a sample contact lenses and ran another exam (which resulted a different set of contact lenses). When we decided on the right ones, she gave me a few samples to try at home. Overall I'm very pleased with this place and will definitely come again. Thank you!

i had an emergency situation on my way to a wedding and stopped by here to see if there was…read moreanything that could be done. Dr. Pei Wang provided such exceptional service in a timely manner. I am very thankful for her!!

I found the staff knowledgeable and attentive. Advising me of available discounts and sitting with…read moreme for 20 minutes or so allowing me to try on dozens of frames. No high pressure tactics. I purchased 2 pairs of prescription glasses for a price equal to or better than the big chains. A quality local business I recommend heartily

I'm shocked by the negative reviews. I've been going here for three years now and am quite pleased…read morewith their skill and services they provide. I get my contact lenses from them, at decent price. The doctor is thorough, and does the same diagnostic procedures I've had in other places, using similar equipment. Mark is great. He engages with customers sincerely and professionally, and looks for ways to save money on purchases. He is warm, polite, and personable, albeit less formally than other medical offices.