I recently completed a rental with Hertz and wanted to share feedback regarding my billing…read moreexperience. I made my reservation in advance and prepaid the full rental amount, expecting that to cover all applicable charges. I also returned the vehicle approximately two hours earlier than the scheduled return time. However, after my trip, I received an additional invoice for $60.48, which appears to consist of taxes and fees that were not included in the original prepaid total. This was both confusing and frustrating. If these charges are mandatory, they should be clearly disclosed and included in the upfront price at the time of booking. Receiving unexpected fees after the fact undermines trust and makes it difficult to accurately budget for travel. I would appreciate clarification on what these additional charges were for, and why they were not included in the prepaid amount. More importantly, I encourage Hertz to improve pricing transparency so customers are not surprised by post-rental charges. Thank you for your attention to this matter.

Read rented a car at the airport and didn't need it for the entire day. We were staying at the…read moreSheraton, which is about a mile away. We dropped the car off here and then walked across the street to the pathway along the beach and walked back to the Sheraton. I'm so glad we did because I saw some interesting things along the way that I probably wouldn't have seen if I hadn't dropped the car off here. In particular, there is a cluster of very high-end homes in this one section of the beach. These things are like $10,000,000+. go look them up on Zillow.

We had a confirmed car reservation for a month, canceled 2 days before our trip to Maui…read more Called customer service who said priority was given to Sheraton guests, and then hung up on us. We had to cancel all of our drivable plans in Maui. Would not trust this place. Lots of other more reputable car rental services.

Perfect. Made a reservation 1 month got there everything was ready , got the car , they gave me…read moreinstructions to after hours return, no issues

Rented at Sheraton Ka'anapali with reservations 3 weeks in advance. When we came in they said they…read morewere short staffed and the car will be at least an hour late. The other option was a Uber ride to another hotel in hopes of getting something. So we lost 10% of our rental day on our vacation. Not happy. Why didn't they clean cars last night instead of waiting until immediately before people rented????

I must share that it took five phone calls to get someone to help me with a car that was broken…read more But Colleen was amazing and took care of making sure another car would be waiting for us at Kahului because we had to drive the broken car back, hoping that it would make it.the fiasco ended great though because Isaac was absolutely amazing at your return station. He made sure he took everything down that was wrong with the car and got us a new car immediately. The guy was over the top and should get a raise. Because of Colleen and Isaac, I have to give a five star, but please know that you're 800 numbers have atrocious people answering them and they definitely need training

Guy at this location could not have been any less helpful. Totally useless. Have to drive rental…read morecar with bad brakes across island to airport because Enterprise won't exchange car at this location or have another car brought over. Will never use Enterprise again.

This location is no longer open. I made a reservation here and it was confirmed and I was checked…read morein online. When I showed up, a hotel employee (Sheraton) told me this location had closed. They couldn't tell me where it had moved or where my reservation actually was. I tried calling the number on my reservation and my call wouldn't go through. Thankfully I was on a bike and went to the next Enterprise location up the highway about a mile and a half away. I told the lady at the desk what was going on and she had no apology. No explanation. No one had called me or emailed me to tell me that that branch was closed. Thankfully I was able to get my car but what a waste of time and lack of customer service!

Wow, small company- BIG service. Car dropped off and picked up at my home for the best price on…read moreMaui! (even a kamaaina discount). I rented an older van in great condition with a contact number in the event I needed anything (Everything was perfect). I highly recommend Maui Vibes Car rental and will call them when I ever need another rental.

From the owner: ALOHA, We are your Car Rental Company here in Maui, Hawaii. Serving Visitors and Local Residents…read more alike with great prices, reliable cars and Aloha. Book with us today!

I requested the bike originally on a Tuesday, but due to the weather forecast, I requested a change…read moreto Saturday. This was completed with ease. The day I received the bike was a glorious day to ride. The gentleman, Denny, was absolutely great. I returned the bike early due to my age and being a little unsteady. Denny offered a scooter at no cost for the rest of the day if I liked. I declined and went on my way. I would highly recommend Aloha Motorsports for anybody wanting to rent a bike. They were all extremely helpful and accommodating. Please consider them first for any bike/scooter/ or slingshot rentals. Again, many thanks for y'all and the joy I had. Frank

We had a blast taking the slingshots out for a drive to Maui's blow hole north of Kapalua. Fun to…read moredrive - and ride! Not sure who had more fun us "older" drivers, or the younger ones. It was a unique way to see the island and enjoy the sunshine!

Ana and Kesa took care of me!! They should be promoted instantly! They deserved 100 stars!…read more We initially had a horrible experience at the airport Avis and these girls helped us return our Tesla (horrible decision- No EV chargers anywhere on this island). This Avis location was easy quick and Ana and Kesa upgraded us to. Jeep! They are Queens! Thank you girls

Horrible customer service! Our Maui vacation rental car from the airport Avis was ant infested. I…read morecalled Avis our first evening here and was told I could exchange the vehicle at the local Avis right near our resort in the am as it was currently closed plus the airport was an hour away each direction. The lady behind the counter could care less about our predicament and the fact that not only were there ants all over our feet driving but they had taken over the food we had picked up for dinner. I was informed that the airport Avis gave us an upgrade which I wasn't aware of since it was still a small Nissan 4 door car, but no big deal since Avis often has upgraded us in the past when low inventory. Without even looking at her inventory on her computer she said she had no equivalent car for us as all were already reserved. She flat out told me my options vs driving an hour each way on vacation back to the airport (which is not something one wants to do during an already short vacation.) Options: Gi back to resort and wait til a car came in (which said she couldn't tell me when that would be and it could be days,) call roadside assistance and have car towed (wow-makes no sense and not financially practical on the part of Avis) or pay for 2 more upgrades! The lot was full of small cars like the one I had. When I told her it wasn't my fault the car was ant infested and that I was told the night before when I called I could exchange the rental here, she rudely said and just shy of yelling, but in a mean harsh tone, " I have nothing for you, I told you your options!" then put her hand up and said "Goodbye" loud and rude, over and over basically telling me to get out. She did this in front of another customer who looked shocked. She pointed to our buggy car parked in front of office and said "your cars over there, goodbye!" with hand up again repeating goodbye about 4 more times, each time louder! Never have I seen an Avis person be so rude and lacking in customer service. We rent from Avis all the time and this girl should not be working in customer service. I wish I had her name to leave here. Very Bad attitude which put a damper on our trip to say the least. I have never been treated like that at a rental car company. Our condo rental agent told me she has had problems as well with this location.

Patrick was recommended to us by our Air BNB host and we are so happy that he was! Maui SUV Rentals…read moreis such a convenient car rental service. The whole experience was perfect from the moment of car pick up to the moment we departed. Patrick is super easy, reliable and has great communication. We rented a Honda SUV for the week. Great, reasonable pricing. The car was dropped off at our terminal when we arrived by Johnny. Johnny was super professional and welcoming. Then straight from the airport we were able to drive to your hotel. I heard that other car services have long lines and wait times. We didn't have to wait for anything. The car was spotless and drove like a dream. We had so much room for all of our luggage and our two toddlers who needed car seats (which Patrick also has to rent!). When it was time to leave the Island we just drove to our departure terminal and Johnny met us to take the car back. I mean, how amazing is that? Thank you so much! It took so much stress off especially with having two toddlers with us. Best car rental experience!

Fabulous service ! Skip the lines! Great quality cars! Definitely give them a try!…read moreWe had a loaded Honda SUV, clean and super comfortable to drive! Patrick is a local running this business and knows the market !!

WOW! Where do I start…read more We waited about an hour after our flight at Budget - they require only one person in line and the rest have to sit outside in the heat. So, our small kids are sweating and restless for an hour after being trapped on a plane for 5. But wait! It gets better (or worser) We make it all the way to Budget's lot, locate the car - GREAT! Exactly the car we had booked. But wait! Why is someone in my car? And trying to back up and drive it away??? So we're outside the car looking confused. The people inside the car are mortified. We both realize we were assigned the same car. Well, since they were already in said car with all their luggage packed into it, we were brought to an alternate vehicle, a significantly older car. On the plus side, the AC was the highlight of the vehicle and it didn't break for the amount of driving we did.

They worked with us, gave us a red Mustang Convertible when we initially booked a sedan (sweet…read moreupgrade!) and allowed us to extend the car 2 extra days when we realized we weren't done exploring the island yet. No complaints at all. Ladies at the front desk were super nice.

Kalama and his associates were very kind and very helpful in getting me the car I wanted for my…read morefamily last minute. I really appreciate the stress free and friendly service. I highly recommend this company for car rentals.

From the owner: Locally owed and operated. Family business. Drop off/pick ups lahaina arearead more