I recently completed a rental with Hertz and wanted to share feedback regarding my billing…read moreexperience. I made my reservation in advance and prepaid the full rental amount, expecting that to cover all applicable charges. I also returned the vehicle approximately two hours earlier than the scheduled return time. However, after my trip, I received an additional invoice for $60.48, which appears to consist of taxes and fees that were not included in the original prepaid total. This was both confusing and frustrating. If these charges are mandatory, they should be clearly disclosed and included in the upfront price at the time of booking. Receiving unexpected fees after the fact undermines trust and makes it difficult to accurately budget for travel. I would appreciate clarification on what these additional charges were for, and why they were not included in the prepaid amount. More importantly, I encourage Hertz to improve pricing transparency so customers are not surprised by post-rental charges. Thank you for your attention to this matter.

Read rented a car at the airport and didn't need it for the entire day. We were staying at the…read moreSheraton, which is about a mile away. We dropped the car off here and then walked across the street to the pathway along the beach and walked back to the Sheraton. I'm so glad we did because I saw some interesting things along the way that I probably wouldn't have seen if I hadn't dropped the car off here. In particular, there is a cluster of very high-end homes in this one section of the beach. These things are like $10,000,000+. go look them up on Zillow.

We had a confirmed car reservation for a month, canceled 2 days before our trip to Maui…read more Called customer service who said priority was given to Sheraton guests, and then hung up on us. We had to cancel all of our drivable plans in Maui. Would not trust this place. Lots of other more reputable car rental services.

Perfect. Made a reservation 1 month got there everything was ready , got the car , they gave me…read moreinstructions to after hours return, no issues

We called because the tire pressure light on our full size rental from Maui airport and a warning…read morethat the left rear tire was low popped up. We called Alamo (either a bad tire or a bad sensor). They said we would have to drive the hour back to the airport to return the car. Two of the people we spoke with (Chris and Chavonne sp?) actually hung up on us when we said this would take us 3 hours to resolve. Refused to send a replacement car because it was beyond the "corporate limit" of 16 miles. They obviously don't do preventative maintenance properly on their vehicles, which should make you a bit uncomfortable about renting from them. Their service was horrific. Thank god we were safe at our resort. What would have happened if we were stranded on the road? Update: Arne third person we called arranged to have the car towed and for an Uber to the rental car office. Still took considerable time. At the office we met with Roxanne, the manager. She was amazing and apologetic. She upgraded our car and offered a rebate. We still lost a lot of our vacation time but she really demonstrated a customer focused attitude.

Rented at Sheraton Ka'anapali with reservations 3 weeks in advance. When we came in they said they…read morewere short staffed and the car will be at least an hour late. The other option was a Uber ride to another hotel in hopes of getting something. So we lost 10% of our rental day on our vacation. Not happy. Why didn't they clean cars last night instead of waiting until immediately before people rented????

This location is no longer open. I made a reservation here and it was confirmed and I was checked…read morein online. When I showed up, a hotel employee (Sheraton) told me this location had closed. They couldn't tell me where it had moved or where my reservation actually was. I tried calling the number on my reservation and my call wouldn't go through. Thankfully I was on a bike and went to the next Enterprise location up the highway about a mile and a half away. I told the lady at the desk what was going on and she had no apology. No explanation. No one had called me or emailed me to tell me that that branch was closed. Thankfully I was able to get my car but what a waste of time and lack of customer service!

Guy at this location could not have been any less helpful. Totally useless. Have to drive rental…read morecar with bad brakes across island to airport because Enterprise won't exchange car at this location or have another car brought over. Will never use Enterprise again.

Wow, small company- BIG service. Car dropped off and picked up at my home for the best price on…read moreMaui! (even a kamaaina discount). I rented an older van in great condition with a contact number in the event I needed anything (Everything was perfect). I highly recommend Maui Vibes Car rental and will call them when I ever need another rental.

From the owner: ALOHA, We are your Car Rental Company here in Maui, Hawaii. Serving Visitors and Local Residents…read more alike with great prices, reliable cars and Aloha. Book with us today!

Perfect location for a moped rental!…read more Just go one light north, take a left and it's seaside cruising until Kahului. Fast and simple check in and check out process, with happy and helpful staff makes it a slam dunk.

Great experience here! We rented 2 slingshots while in Maui, was our first time for both the…read moreisland, and driving a slingshot, highly recommended, will definitely repeat!

We are a family of three visiting Maui from California, and this was by far the worst customer…read moreservice experience we've ever had. What was supposed to be a routine car pickup quickly turned into an unbelievable confrontation when I simply asked for a breakdown of how much of the charge was the security deposit versus the actual rental cost. Instead of answering a basic question, the agent became extremely rude, repeatedly yelling and screaming at us. Her behavior was completely erratic, unprofessional and caught us off guard, especially with our 8-year-old child present. She repeatedly ordered us to leave the property, so we complied and exited the office. However, while we were still inside the gated rental lot, she attempted to close and lock the gate, leaving us scrambling to get out before we were locked inside, while she got into a car and soed away. We were then left stranded outside in nearly 100-degree heat. Her erratic behavior was so alarming that we felt we had no choice but to call the police, which we did right was she started closing the barbed gate to the property. We never rented a vehicle, yet there is still a pending charge on our credit card that we will be disputing. We have photographs, videos, and police involvement documenting what happened, and we will also be pursuing this directly with Avis/Budget corporate. I strongly recommend avoiding this location. Forget professional, this place is unsafe.

Ana and Kesa took care of me!! They should be promoted instantly! They deserved 100 stars!…read more We initially had a horrible experience at the airport Avis and these girls helped us return our Tesla (horrible decision- No EV chargers anywhere on this island). This Avis location was easy quick and Ana and Kesa upgraded us to. Jeep! They are Queens! Thank you girls

Patrick was recommended to us by our Air BNB host and we are so happy that he was! Maui SUV Rentals…read moreis such a convenient car rental service. The whole experience was perfect from the moment of car pick up to the moment we departed. Patrick is super easy, reliable and has great communication. We rented a Honda SUV for the week. Great, reasonable pricing. The car was dropped off at our terminal when we arrived by Johnny. Johnny was super professional and welcoming. Then straight from the airport we were able to drive to your hotel. I heard that other car services have long lines and wait times. We didn't have to wait for anything. The car was spotless and drove like a dream. We had so much room for all of our luggage and our two toddlers who needed car seats (which Patrick also has to rent!). When it was time to leave the Island we just drove to our departure terminal and Johnny met us to take the car back. I mean, how amazing is that? Thank you so much! It took so much stress off especially with having two toddlers with us. Best car rental experience!

Fabulous service ! Skip the lines! Great quality cars! Definitely give them a try!…read moreWe had a loaded Honda SUV, clean and super comfortable to drive! Patrick is a local running this business and knows the market !!

Raiko was absolutely wonderful to work with. We had some issues with our initial rental and once…read moreshe found out, she was incredibly efficient, good communication and made a bad situation, good. Thank you Raiko! Note, I saw the bad reviews for this location and they must be for the wrong location. I have never had an experience at any rental car location that was more efficient than at this location. I would do business with them again without any hesitation.

WOW! Where do I start…read more We waited about an hour after our flight at Budget - they require only one person in line and the rest have to sit outside in the heat. So, our small kids are sweating and restless for an hour after being trapped on a plane for 5. But wait! It gets better (or worser) We make it all the way to Budget's lot, locate the car - GREAT! Exactly the car we had booked. But wait! Why is someone in my car? And trying to back up and drive it away??? So we're outside the car looking confused. The people inside the car are mortified. We both realize we were assigned the same car. Well, since they were already in said car with all their luggage packed into it, we were brought to an alternate vehicle, a significantly older car. On the plus side, the AC was the highlight of the vehicle and it didn't break for the amount of driving we did.

Kalama and his associates were very kind and very helpful in getting me the car I wanted for my…read morefamily last minute. I really appreciate the stress free and friendly service. I highly recommend this company for car rentals.

From the owner: Locally owed and operated. Family business. Drop off/pick ups lahaina arearead more