We booked the snorkel and sandbar tour, and unfortunately, it was a very disappointing experience…read morefrom start to finish. The night before our tour, a member of our group came down with food poisoning. I called to see if we could reschedule for another day. I was told that wasn't possible because it was a same-day cancellation, which, while disappointing, I understood. However, when we arrived for the tour, we were informed that we would not be snorkeling at the reef as advertised because of the sea and wind conditions. Instead, we were taken to a trench to snorkel. This was nothing like the experience we had booked. The snorkeling was underwhelming at best. We basically saw a few small fish, a stingray, and mostly brown coral. When it came time to visit the sandbar, our guide told us the conditions were too rough and advised against going. Rather than taking us to an alternate sandbar or another snorkeling location, we remained at the same trench for nearly four hours. We specifically chose this tour because some members of our group wanted to snorkel while others were looking forward to relaxing at the sandbar. Since neither part of the advertised experience was delivered as expected, the entire trip was a letdown. Afterward, we requested a partial refund since the snorkel and sandbar tour costs significantly more than a snorkeling-only trip. Our request was denied because they claimed we "chose" not to go to the sandbar. That's not an accurate representation of what happened. We followed the captain's recommendation that it wasn't safe or enjoyable to go due to the conditions. What frustrates me most is the inconsistency. They wouldn't allow us to reschedule when we had a legitimate reason, yet they still ran a tour that couldn't provide the experience we paid for because the conditions weren't suitable. If the weather prevented them from delivering the advertised tour, they should have offered customers the option to reschedule or receive a partial refund. Overall, this felt like the company prioritized collecting payment over providing the experience they advertised or making things right when they couldn't. I would not recommend booking with them.

We had a great experience with Seahorse water adventures! It's our first time to ride jet ski, so…read moreglad that we chose the Seahorse! Called Nick to book the reservation, very helpful and accommodating. We had to change the initial book time, he said no problem when schedule allowed. A little difficult to find though, there is no sign at this address. When driving to this location using google or apple map, look for Blackfin Resort and Marina. Drive to the front and then you can see direction to the marina (straight road leading to the marina behind the hotel-resort), where you can see their sign. Check my pictures for directions. After done paper works, Nick and instructor Steve taught us how to operate jet ski, gave some tips about riding on this area. Then we followed Steve to our tour, he provided clear instructions, and very patient to us. After the initial learning curve, we started picking up the speed and got to a comfortable level. The jet ski is so much fun, especially at this open water area, waves are clam which is quite helpful for first timer. Time goes by super fast. Overall, it's a pleasant experience, felt money very well spent, compare to other operators in the area. I would strongly recommend them, they also offer boat, charter fishing experience. I will come back and visit them next time in the area for sure!

Best option in upper keys for a sunset cruise--the views on the bay are incredible! They also have…read morea really cool unique snorkeling experience at an island, where we learned more about the marine ecosystem on Florida bay--they have floats and paddleboards on the snorkel trip too! We always choose Caribbean Watersports whenever we want to get out on the water in the keys!

Great experience with this rental, no complaints. The staff were very friendly, prices were very…read morefair, and we even got money back for returning our rental sooner!

Bob is the best! We came in with an unusual request, and he helped us out no questions asked. His…read morecustomer service is unmatched. Check him out!

I bought a kayak from these guys that I wanted to put a trolling motor on. When I asked about the…read moreMSO paperwork, they seemed to have no idea what I was talking about. Turns out I did in fact need that paperwork properly filled out in order to register this kayak. I mailed the paperwork back to the store two months ago, after posting this review, and one month ago they claimed to have mailed it back (I still have not received it). So unless this paperwork appears out of thin air, I'm left with a $1200 kayak I can't use how I want to. Even if it does magically appear, this will have been a frustrating waste of my time and money. I deeply regret my purchase.

I would give them 6*s if I could. I had some unusual…read moreproblems launching my boat, none of which were the marina's fault. Chris the manager went WAY out of his way to help. I haven't seen this kind of service fron any business in many years. The staff were great as well. You can't do better than this.

The nicest people working here! Thank you for the full 5 star experience guys!…read more We will not launch and store the trailer anywhere else. Thank you again!

Under the sea is a great retreat from the daily grind. I was Padi certified earlier this year and…read morewe all took a big group trip to the Keys. I experienced my first ocean dive through the Florida Keys Dive Center and thanks to them, my "mermaid experience" was even better than I imagined. We had a fantastic and knowledgeable captain and guides who took us to the best reefs! We saw gorgeous coral, a few nurse sharks and other small sharks, several rays and the ever elusive moray eel. The cost was around $80 per dive, not including tips. Tip your captain and crew please! They're deserving of it, I promise. It was a fantastic experience and I highly recommend giving them a call if you're looking to dive in the Florida Keys.

Shout out to the IDC, the Florida Keys Dive Center in Tavernier, and most of all, instuctor Doug…read moreHyland for getting me my basic open water certification this week. These organizations are top knotch. I look forward to advancing in my scuba education with the help of these folks. Thanks again, people. You should be proud of the services you provide. C. Evans

Wow! Great facility! Great staff (thanks Topher)! I'll visit again. If you're wakeboarding, I…read morerecommend preparing by watching videos first. YouTube has some videos if you search "keys cable park." My 8 year old has ridden behind a boat 3 times and did pretty well (not hitting features).

The adventure was fun. 3/4 family members did the wake board course. We paid extra for the…read more"private" experience was worth $100 upcharge. We saw many people pull in and leave knowing they couldn't join in right away. The operator (Topher) was helpful and pleasant. Great experience

I've owned boats for 50 years. Boats of every size and sometimes three at once! Lived in Florida…read morefor more than 20 years. I say this to prove that I'm an experienced boater. I can look at Captain Jeff's boats and see the quality and care. Captain Jeff's boats are clean, run well, and are ready to go. This is a family owned and operated small business. Captain Jeff knocks himself out to give every renter a great experience. The prices are about as good as you are going to get and yes, the law of supply and demand does apply, And no, I do NOT own a boat anymore. (Finally got smart!) At some point it's MUCH better to rent. "Pull it in and walk away" Oh my.

Absolutely incredible experience! We rented a standard center console from Jeff. It was only $300…read morefor the entire day with a return time of 5pm. He had bigger boats with radios and bigger engines for a little more, but my husband and I just needed something small for a few hours. Jeff told us exactly where to go for snorkeling above a reef and how to get to the Islamorada sand bar! We saw so many fish at the reef, it was pretty epic! A couple miles out the water turned a beautiful clear turquoise with white sand at the bottom! Jeff provided snorkel gear for free and if you're a fisher he'll provide fishing gear. He was absolutely the most reasonably priced, but was also so very kind and helpful! We can't wait to go back and rent another boat! Thanks for an epic day!

Had a great experience renting a standup paddleboard and a tandem kayak from KeyKayak while staying…read morein Marathon this past weekend. Friday morning we found KeyKayaks and that they DELIVER FOR FREE! We did everything on the website, added a paddleboard and a tandem kayak, entered some info about our weights for the life jacket, and paid just $50 each. We asked for it to be delivered by 11am (an hour or so later than when I put in my order). I received a text about 30 minutes later that the delivery was 10 minutes away. Our hotel was right on the beach, so we just met the truck on the beach, and the delivery guy brought everything right onto the beach for us. He was so nice and friendly, got us all setup and was on his way. We had a great day on the board and in the kayak, just paddling around. All the equipment was pretty standard rental equipment, worked great for us! We had scheduled a pickup for 5pm, we got a call around 5:05 that he was 10 minutes away and they showed up and hauled everything away. What a great experience, so easy!

Was a great way to get introduced to kayaking in the riverways. The cooler waters and fun…read moreexploring or you closer to the flora and critters. Loved our tour guide and her lovely dog.