Star -- Run. Do Not Rent Here.
I stayed at Isla Antigua for just over a year, and leaving was the best decision I made. Let me give you the honest picture no one gave me.
Throughout my tenancy, police were present nearly every weekend due to ongoing disturbances in the building. Management's response was not to address the root problems but to send out building-wide communications that were unprofessional, immature, and inappropriate -- sharing details about incidents that were nobody else's business.
The noise between floors was relentless. The environment felt chaotic and stressful, never like home. There were ongoing cleanliness issues in common areas that management never adequately resolved.
And then came move-out. I proactively elected and paid the $150 express cleaning fee on my notice-to-vacate form. I personally wiped down the refrigerator, washer, and dryer. The unit was reviewed by maintenance and noted to be in good shape. Despite all of this, management tacked on an additional $240 in itemized cleaning charges.
The most egregious? A $30 charge to clean the microwave -- an appliance I never once used during my entire tenancy. I do not use microwaves. It was in the exact condition it was in when I moved in. They photographed it and charged me anyway.
They also charged $50 for a refrigerator I had already personally cleaned, $40 for the oven, and $20 for the washer I had wiped down myself -- all on top of the $150 cleaning fee I had already voluntarily paid.
This is a pattern, not a mistake. They collect the express cleaning fee upfront and then manufacture itemized charges on the back end to claw back your security deposit regardless of the condition you left the unit in.
Do not rent here unless you enjoy paying for the privilege of being stressed, disturbed, and then charged for it on the way out. read more