My experience with The Bradley Apartments has been nothing short of disastrous. The level of unprofessionalism, deceptive advertising, and poor customer service that I encountered leaves me no choice but to leave a negative review to warn others about this property.
Property Condition:
When I toured the property, I was shocked by its unfinished state. The complex looked more like a construction zone than a viable living space, with caution tape around various areas. I was told that only 10% of the units are occupied, which is highly concerning for any potential tenant. The overall condition of the property was far below expectations and did not align with the advertised features.
Misleading Rent Specials:
The property falsely advertised a "2-month free rent special". However, when I inquired about the details, the leasing team was vague and could not provide clear information. The special seems like an attempt to lure in prospective tenants under false pretenses, and I felt misled by this promotion.
Deceptive and Unprofessional Leasing Process:
I met with Michael Meade for a property tour on Sunday, and he promised to send me the lease by Monday. I never received it and had to follow up multiple times.
His assistant, Nkoyo Ironbar, was completely unprepared and had little to no knowledge about the leasing process. She admitted to being new but should not have been in a leasing role without adequate training.
When I finally spoke with Michael again, he became aggressive, yelled at me, and provided no concrete answers to my questions. His unprofessional behavior was alarming and entirely unacceptable.
Fraudulent Screening Practices:
The property uses SNAPPT, an AI-driven screening system with no real customer service number, which appears to be used to unfairly reject applicants while still collecting application fees. This is not only misleading but also a fraudulent practice. The company should be transparent about their screening processes and should not be relying on automated systems that lack human oversight.
Poor Maintenance and Customer Service:
The property itself was dirty, with neglected hallways and unkempt areas.
I experienced poor communication from the leasing office. Despite repeated attempts to reach someone, I was ignored or given the runaround.
Overall, the customer service was subpar at best, and I was left frustrated and disheartened by the lack of professionalism.
Conclusion:
I would highly discourage anyone from applying or even considering The Bradley Apartments. The deceptive leasing practices, the unprofessional staff, and the unfinished condition of the property all indicate that this property is not one to trust.
Furthermore, I am requesting a refund of the $100 application and administration fee that I paid, as the service provided was well below the standard that one should expect when applying for a rental property.
If you value your time and money, I strongly recommend you look elsewhere for your next home. read more