=== 1. VERDICT/VALUE This review is for the Richmond…read morelocation and flight departing from there (it appears some other Yelpers may have posted their downtown Vancouver location reviews here). 4.5 stars: it's pricey but the service is fast and great - huge time-saver over other travel options (e.g. ferry or non-seaplane flights out of YVR). Helijet is nice and fast too, but you get bigger windows to observe Beautiful British Columbia from the sky on Harbour Air! === 2. SERVICE I purchased a goGOLD return ticket between Richmond and Victoria and the process was easy online. This being my first flight with Harbour Air, I was unsure how to select seats but an e-mail to the company was quickly and professionally replied to and within 30 mins, I had my desired seat. When struggling to get to the terminal 30 mins before my flight, a call to customer service yielded another courteous and professional response and fears allayed. Check-in was also professional and before you know it, it was time to boarded, aided by yet two more professional young folks. === 3. FLIGHT Mick was the pilot on this flight - always good to have an Aussie with a relaxed attitude fly your plane. It's clearly an older aircraft but it's clean and if you're not too large (a larger fellow well over 6', 250lbs had some challenges fitting in the middle) the available legroom should be able to accommodate you. It seats about 11 passengers and your carry-ons are placed in the back by the pilot upon boarding. Tip 1: you can sit in the co-pilot's seat on the single-engine aircraft - just ask nicely and depending on the pilot, they may let you! Tip 2: if you book a goGOLD ticket, you can get advance seat selection. The left side of the aircraft has single seats while the right side as two seats (side-by-side) - it's more comfortable seated on the left side naturally. You watch a two-minute safety video via iPad placed at the front and then you're on your way! The flight is 30 minutes or less between Vancouver and Victoria and it features great views from below 5,000ft for the entire journey. Earplugs are available for those sensitive to louder noises (like the main propeller). === 4. TERMINAL It's an older building and it's adjacent to The Flying Beaver pub/restaurant (in fact the restrooms, should you need them, are in the restaurant). There are three or four check-in counter spots, plenty of gifts and company-branded merchandise on display. However there is a leather bench and some leather chairs close to the entrance, alongside the complimentary coffee, tea, water, fruit, earplugs, and in this location: pastries! (Not all locations have pastries available.)

Harbour Air Customer Service needs review. I booked a trip four months ago to Salt Spring Island…read moreand back to Richmond in March and April. Each flight under a Light Fare status. All this time later, I unfortunately cannot complete this flight and asked if I could get a refund. The answer was no, the policy is that these flights are non-refundable. No exceptions. I asked if they can be transferred to someone else. Answer? No, they can't. I will have to forfeit my payment in full. So if I don't actually go into the system to cancel, then Harbour Air cannot sell those seats to anyone else either unless it is very last minute when I don't show up. How does this make sense to their business model? (I could easily make changes to the hotel I booked on Salt Spring Island, and they were very willing to help me.) The competition is right next door with Seair Seaplanes.

I had a quick flight from Vancouver to Seattle. My reservation through American said it was…read moreHorizon. At the airport, I ended up at the Alaska Airlines counter. Anyway, the flight was on time, and the crew was pleasant. It was a late-evening flight, and most passengers were quiet and perhaps asleep for the hour.

During our recent NYC/Canada vacation, we flew on Alaska/Horizon 4 times:…read more RNO - SEA SEA - JFL YVR - SEA SEA - RNO (with a weather-related stop at SMF) Our Vancouver to Seattle leg was considered to be a domestic flight as you go through USA Customs at YVR (and other major Canadian Airports) and it's a short one. I also had enough points to have us fly first class on all 4 flights. Alaska gate service was consistently helpful and friendly, while there was some variation with inflight service. We were a little surprised with 3 of the flights in that it really wasn't a first class experience. It wasn't bad either, just meh. The stellar exception was the Stewardess on the YVR - SEA leg. She was fun, welcoming, and fun, all within this very short period of time. And we were also served! It's important to be seen, and this Alaska staff person went beyond that, for which we are very appreciative.

Excellent service from Luxury Transport for transfers for our family of 6 from Vancouver to…read moreWhistler, and then back a week later. We had to change our pick up time less than 24 hours before and they were very accommodating. Our drivers were prompt, professional and very pleasant. Special shout out to Tyler who also pointed out highlights along the way! HIghly recommend Luxury Transport and will definitely use again.

For just a bit more than the cost of a disembarkation excursion through the cruise line, this…read more2-hour city tour was a perfect option for us to get 4 people with luggage from Canada Place (cruise port) to Vancouver airport and see much of city (with a couple of photo stops) in a private SUV. Dawn was very courteous and helpful when she took my reservation and our driver, Pat, was awesome. He was on time, professional, informative and fun. My family was travelling with my elderly mother and she loved it. Vancouver is a beautiful city and we want to come back for a longer visit based on this excellent tour with Pat and Luxury Transport.

I recommended this travel agency as they always provided the best guest service to us. This is the…read morethird trip this year we went to ask for their assistance and service. All the staff are well trained and know how to provide the best service. Jennie Lau is the best sales representative as she even did extra to make us feel confident that we will not miss anything before our trip. They even should receive extra star as appreciation. Great work everyone working at Silkway in Richmond.

Customer Service: I am very impressed by Kate Weiss' exemplary responsiveness. She has been…read morethorough in assisting us from my first contact with her. She keeps in touch when she is out of the office and even when she is in a different time zone. Expertise: Kate really knows her stuff. She has tailored our travel arrangements to respond to my specific preferences and to my wife's priorities. She is very thorough and provides useful, appropriate suggestions in response to our likes and dislikes. Overall Experience: I was so impressed with Kate's responsiveness and her thorough approach in providing me with information, I have taken over the responsibility of making the travel arrangements for my wife and me. Expedia is now my travel agent of choice. The teamwork displayed by Susie Wilkinson in Kate's absence has reinforced in my mind that I made the right move in going with Expedia.

I met with travel agent Joanne Gaucher, and explained I was moving to Europe. She failed to inform…read moreme she had booked me a flight with no stowed baggage allowance. I arrived at the airport with 2 suitcases and was told I could not bring them. I then had to scramble to get over $200. to pay for my baggage to come with me on the plane. She told me she had 30 years experience and she knew what she was doing. The service she provided was curt and bad.

first time flying ana and it was such a pleasant surprise from the get go. before the counters even…read moreopened, all the staff lined up ceremoniously in front, and one spokeperson stepped forward to thank all the passengers fir their business, waiting in line. then, they all bowed in unison. such a simple, thoughtful gesture, it made for a very good impression, it set the tone for the rest of the experience. even the passengers were on their best behaviour, no one rushed the gate, and everyone waited patiently for their boarding group to be called. unheard of! news flash: the 787-9 has bidets. yes, in economy. the washroom was clean, not claustrophobic, and even had a half-length mirror. little things, but they add up. normally on a long flight, or any flight at all, i would try and avoid going to the toilets on an aircraft. in economy, we were offered two meal options, which were already shown on the ana app, which came with a soft roll, garden salad, cream crackers, and potato salad, and get this, real cutlery. the food was just meh, but we were definitely well fed. ana clearly caters to dietary restrictions and you can even upgrade your meal ahead of time for an extra fee. the seats were surprisingly roomy, no knees to the back, no elbows in the ribs, and the person in front could recline without invading your space. we were given headsets for the inflight entertainment, a pillow, and a blanket, and the cabin crew were super attentive. the pilot got us to our destination safely and on time, what more can you ask for (maybe an upgrade to business class)? a few hours before landing, we got a light meal with a tuna sandwich roll (not a fan of this). the flight was about 70% full, takeoff and landing were smooth, and overall, it was a really chill, enjoyable flight. ana is definitely my first airline of choice, when flying to japan.

Economy class seat and I'm overwhelmed with the kind of food they have, knowing that this was the…read morelast option they had, the flight attendant was very apologetic because the chicken option was out, so I had the fish one, which to me it was not bad at all, it was hot and palatable. With two side dishes of noodle and salad plus crackers, bun with butter spread, mix nut snack, and what makes me happy the most was the Haagen Dazs vanilla ice cream. Another thing their utensils is not plastic compared to others; they give spoon, fork, knife and chopsticks. I enjoyed the food and had a good experience, spacious seating, have leg rest which short people like me appreciate much, updated movie lists and I even like the quality of their blanket. Oh well, I had a good flight with Nippon Air and yes I recommend them and will choose them in the future again if I get the chance.

I think Porter is actually trying really hard. 1. They…read morearen't strict about your luggage size at all, so they already avoid what makes Flair far and away the worst airline 2. The flight I was on was 20 min late and they offered everyone free snacks and alcohol. 3 I went to the wrong airport and they were super helpful and put me on another flight immediately with no fees. And I was just standard economy. 4. Free WiFi for the whole flight if you sign up for VIPorter which is free. And it's actually good WiFi. I could watch videos on it. Not like Uniteds wifi. So give them a try. I was impressed.

Ok, so I've been a dedicated westjetter for years, but...Porter airlines is really great! Free…read moredrinks, only 2 seats so lots of elbow room, fast boarding and good prices. Very good alternative for Ottawa flights

I don't usually book a flight through a travel agency but this time to save us from the hassle on…read morebooking we contacted Mary Ann of Sampaguita Travel. I am very pleased of her professionalism, her knowledge and prompt response to my needs. She was able to provide me the information I needed for my target dates of travel and booked the tickets in less than two hours. I highly recommend this agency to anyone for any future plans of travels. I would definitely deal with them again. Thank you Mary Ann for your best service, you make my day easier with no stress in booking our flights to the Philippines. Looking forwards to hug and enjoy the company of my family members back home once again very soon. Thanks a million, love you guys! Imelda T./ R. T. - Surrey ,B.C.