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Isbell Properties

1.9 (54 reviews)
Closed 9:00 am - 5:00 pm

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Property management

Buyer's agent

Listing agent

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Stephanie P.

Absolutely a terrible rental company. Property owners please beware-- do not use this company. Isbell properties to include Joshua Isbell operate on bad business. When we first enlisted our rental property with this company it was a breeze.. as the year continued we ran into continuous problems with them.. they truly only look out for themselves and nothing more. They do not care for the tenants nor the property owners. They are crooks. As property owners, Isbell has an allotted $500 maintenance fee that can be used in the event of unforeseen repairs on a monthly basis. If the repair is to exceed $500, they are to reach out to the property owners to approve/deny the charges. Our tenant had put in a request for an A/C repair... their *PREFERRED* vendor stated that to repair our A/C unit would be about $800. Isbell reached out to us with this quote. We denied the use of their vendor because we had someone that could do the work for cheaper. The next month we were $500 dollars short on our deposit from Isbell.. when questioned about the discrepancy they said it was for the A/C repair. I explicitly told them that I had my own vendor to go out and service the property. How could they deduct $500 when their(isbell's) vendor would be charging us $800. I asked to speak to the person who was in charge of repairs to get further clarification. I reached to Isbell numerous times to figure out what was going on. Finally, Jay got back to me and told me that their vendor misquoted us on the repair. He stated their preferred vendor only needed $500 to complete the repair-- how convenient. When probed on the manner, Jay had no answers for us and stated he did not have a receipt to provide for the work that was done. How can their preferred vendor quote us $800 for a repair and then when I decide I want to use my own vendor, they do the work for $500 and automatically pocket our monthly maintenance allotment? AND WITHOUT OUR KNOWLEDGE-- Completely criminal. Given our dishonest relationship with them up to this point-- when our tenant moved out, we agreed that Isbell would do the move-out inspection and we would handle the repairs, and find our own vendors. When we provided Isbell the invoice of the charges to our tenant, Joshua Isbell refused to deduct the charges from the tenants deposit. He said our charges were too high for the work. We are reasonable and ethical people. We are not out to get a payday. Our house was left DIRTY. Look at a few pictures for reference. Joshua Isbell stated he would not allow us to charge the tenant no more than a $250 cleaning fee-- the whole house was filthy. Furthermore, attached you will find the receipt of what Isbell charged us when they took over as our property management.. as you can see they charged us as the owners $360 for a wipe down of our CLEAN HOUSE that we turned into them to rent out. How can they limit us to charge $250 to our tenant for a filthy house, and they have the audacity to charge us $360 for a wipe down. When we entrusted them with our house, we gave it to them clean... and they still did an initial charge of $360. Absolutely insane. When we called out Joshua Isbell on his unethical billing tactics, he stated we would have to personally bill and refund our tenant her deposit. We of course had no quarrels over this. Surely, Mr. Isbell was upset that he could not pocket my tenants deposit for his own company. Ultimately, we ended up terminating our contract with them. They are dishonest people. If you have a property managed by this company, please look at how much they are charging and pocketing from your tenants.. they are billing your tenants behind the scenes and taking the money for themselves as you can read from previous reviews as well. I have never left a negative review. I would never want to hurt someone's business and/or livelihood. But please heed this warning fellow property owners, do not entrust your properties with this company.

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11 years ago

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9 years ago

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7 years ago

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8 years ago

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11 years ago

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9 years ago

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7 years ago

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9 years ago

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12 years ago

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Review Highlights - Isbell Properties

I have known Josh for several months now and he helped to bail me out of a predicament I was put with several rentals I owned in the area.

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Central Texas Property Management

Central Texas Property Management

(10 reviews)

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....

It's not the best or the worst company; it's just average…read more A few things I don't particularly like about this company: 1. Shared maintenance fee - I believe taking care of normal wear and tear situations should be on the homeowner & not the tenant, especially when I know I'm not doing anything to purposely damage the home. If I were a homeowner, I'd incur all costs associated with normal wear and tear of my home. With this company, I have to pay every time a maintenance person comes out to repair an issue that likely existed before I rented the place. It just seems like another way to nickel and dime tenants already paying exorbitant rent prices and just trying to keep a roof over our heads in this terrible economy. 2. No contact with the office after 12 - You can't reach anybody in the office after 12 and have to wait the next day BEFORE 12 to be contacted by company staff because everyone is out "checking on properties" after 12. What kind of company doesn't have a receptionist in office to answer phone calls during business hours or some other type of communication portal where tenants can reach staff for general, non-maintenance related questions/issues? Then, when you do speak to someone, sometimes you don't get a thorough explanation that helps you understand what you need to do as a tenant or a response that seems like the company cares about you as a customer or person. If I could've found a comparable rental with a different company within the short amount of time I had to move, I would've. I believe there are better options out there when it comes to rental companies.

Gold Medal Property Management

Gold Medal Property Management

(24 reviews)

very unfair.. no trash cans to put our trash now we are on the way to get a lease violation because…read morewe have no where to put our trash?? and there was complaints on top of that from other properties where we was putting our trash at.a few months later we had our own less than 2 months it was gone because the company couldn't afford to pay..

I believe in equality, and you know I feel dèeply violated by Goldmedal property. They take care…read moreof their own. We're a Multi numerous of things. You can't show favoritism to your own whether it be race, sexual orientation, culture , etc. Im an immaculate cleaner, and for them to take my deposit & charge me for wear and tear damage, items & damage that was alrready present I could'nt believe it. They gave me notice that the owner didnt want to renew after 4yrs;not true they wanted me out.They wanted me out to move someone else in. In the middle of the Christmas holidays I had to find me a place & move. 1 week b4 moved out I found a place. Next I had to get money for deposit & 1month rent. I am disabled and I had to move 80% by myself going up and down stairs with no car. I think I was a good tenant. Have a reason to put someone out. Its time to stand against landlords like this. I didn't receive deposit letter until 4-6 months afterwards. I reach out to Goldmedal in reference to the deposit and charges no response. I will be reaching out to the Governor of Texas, and advocating against landlord unfairly taking deposits, and removing tenants. More laws and regulations need to be in place to protect the tenants. If your on a fixed income or Hud dont rent from them. I had 5 week notice close to impossible to come up with the $s. Agencies assisting the homeless with rent dont send people over there. They're contributing to homelessness & hardship putting folks out for no reason. If I wasn't a fighter Id of been on the streets. Who wants to help you during the Holidays? No luck on my Gofundme.

Lone Star Realty and Property Management - Office of Lone Star Realty & Property Management Inc.

Lone Star Realty and Property Management

(113 reviews)

I couldn't be happier with the experience we had selling our house with Karen Doerbaum. Our…read moreexperience at LoneStar Realty in general was absolutely outstanding from start to finish. Karen's professionalism, organization, and attention to detail made the entire process smooth and stress-free. She was always on top of everything and consistently stayed one step ahead throughout the transaction. Communication was excellent -- she kept us informed at every stage and responded quickly whenever we had questions. Most importantly, we always felt like "she truly had our back and was looking out for our best interests". Her professionalism and timely updates gave us a lot of confidence during what can otherwise be a very stressful process. Beyond this sale, LoneStar Realty also manages several of our rental properties, and we've had the same excellent experience with their entire team. They are reliable, responsive, and truly professional in everything they do. I highly recommend LoneStar Realty to anyone looking to buy, sell, or have property professionally managed. We are extremely grateful for their hard work and couldn't be happier with the results with this sale, and the sustained superior service we've received with managing our rental properties. Thank you again!

***Please read this review before choosing Lone Star Realty!!!***…read more They make you feel as if they're doing you a favor by renting to you, yet tenants are treated poorly and unprofessionally. At first, I had to file a report because they didn't hand over the apartment in acceptable condition. I've dealt with ongoing water pooling at my apartment entrance for years with no meaningful response or solution. Tenants are often expected to pay out of pocket for repairs that should clearly be handled by the property owner or management. They do not provide a fire extinguisher and appear to rely solely on smoke detectors, showing little concern for tenant safety and physical well-being. They love adding extra charges (rent insurance), and if you don't insist, they won't remove them! They also impose a $100 daily late fee immediately after the third day and follow it with aggressive emails threatening eviction, which feels disrespectful and excessive. Unfortunately, many staff members come across as arrogant and unprofessional, including the manager, whose conduct was especially difficult to deal with. ****I do not recommend Lone Star Realty, unless you want to live regrets for the rest of your contract!!!****

Tri-City Property Management

Tri-City Property Management

(23 reviews)

We rented a house for two years and had a great experience. Everyone at the office was always…read morewelcoming, respectful, and helpful. The house was in good condition, and at move-out we used the recommended cleaning and carpet cleaning companies, followed all their instructions, and had no issues. We definitely recommend this property management company. A special thank you to all the ladies in the office--we truly appreciate you!

Lived in a rental from them for 2 years- had zero issues except for upon move in as the house was…read morenot clean and then a few minor repairs throughout that 2 years- once was the ac unit blew and once was the in ground back flow for the sprinklers after a freeze. Upon move out, the house was left in better condition than it was upon move in. It was clean- except for a few minor details we missed (i.e- the vent fan in the bathroom) and I even went out of my way to do minor repairs and fixing of things as I lived there. (Pressure washing the driveway, porch, garage, back porch), lawn care and tending to the dead bushes they left me upon move in, fixing cabinet drawers that fell apart, replacing flashing on a corner that was caved in, etc. Now that we have moved out, we are being charged $700+ for "repairs" to patch nail holes and tv mount holes despite being explicitly told not to do so. In addition I'm being charged for tree trimming despite the tree being in the same unkempt condition upon move out as it was upon move in (yard is on a deep incline, I don't have the tools or ability to trim it due to its height). In addition, they tried to charge me for replacement of weatherstripping. It wasn't until I raised questions that they agreed to remove the charge for the cost of the weather stripping (not the labor) because it was indeed normal wear and tear. I don't really have much of an issue with the tree trimming cost. But I do have a huge issue with the fact that I'm being charged $100 an hour for labor to repair things I was told NOT to repair and additionally for a repair that was a normal part of the make ready process and NOT my responsibility. To be fair, I should've known better after renting from them once years ago and demanding my money back after finding the place was infested with roaches. I decided to give them a shot 5 or so years later as the house was in my budget and in the location I wanted. However, nothing has seemed to have changed. Natalie the owner even called me an asshole because I raise questions when being charged for things I don't feel I'm responsible for. If that makes me an asshole, then I'm an asshole. The attached photos are how the house was upon move in. ***response to tri city's response*** Tri-City Property Management the cleaners were not sent back out. The "cleaner" called me and refused to come back out as she stated she "scrubbed" everything and the places I had concerns with wouldn't come clean. The verbiage on the move out checklist is hardly a "suggestion" to not fill holes on your own and is a firm- do not do it. I had the original paint at the house. Hell, there were spots I did repair and paint that weren't even mentioned because it was the original paint. Had I known it was a "suggestion" I would've done it myself as charging $100 an hour for labor is insane to change a few bulbs, batteries and repair a couple tv mount holes. The tree just wasn't in my ability because of the slant of the yard- I'll eat that cost but the rest is a complete crock. An additional photo has been added showing the email exchange between myself and the person who does the walk throughs for tricity. She herself stated it was wear and tear after I pushed back on the charge.

Isbell Properties - propertymgmt - Updated May 2026

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