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    Services - Jim Wright

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    This is the statement of charges they sent us instead of mailing back the full accidental August payment!
    Chris R.

    ***BEWARE*** We lived in a home managed by JWC for 2.5 years, before we had to move out-of-state for work purposes. Being as large of a company as they are, in a very transient area due to the military at Fort Hood, of course they have lots of housing options to choose from... this is how they suck you in. Then you are sitting down reading over the lease line by line, which discriminates against military families, and you begin to get nervous... but now you are stuck...you need this house and you don't have the time to go look for another one! The one time we needed to have a contractor come out and do work, due to a leaking pipe in the shower... The person they hired did a very poor job. I took pictures of the substandard work and sent them to JWC so that we would not be held responsible for the shotty patchwork upon moving out. We then found out at the end of April we would need to move in the middle of our lease. We went in person to alert JWC Rentals that we would be moving and brought in a copy of orders showing dates for our move. That was in the very beginning of June 2017. At that time my husband was given a move out packet and one of the managers had to call him back to apologize for the very rude behavior he received while there. Fast forward to July 2017...move out! First the cleaning company (DJ's Cleaners) whom the owner used to work as an employee of JWC, showed up and leaked transmission fluid on the driveway. I immediately called JWC to notify them that we did not make the stain but rather their recommended vendor. JWC said it didn't matter I was still responsible. Additionally, due to weather, the guy I had scheduled to come and mow the lawn was not able to come on the same day we moved out. He showed up the next day to mow the lawn but saw a sign in the yard showing the house 'for rent' from JWC. Unsure as to whether or not he should mow the lawn as I may already get charged from JWC, he recommended I call the company to inquire whether or not it would be OK to still have him come out and mow. I called them twice and left a message but never received a phone call back. What my lawn guy considered to be "bad" was going to cost me $65 with him, but JWC charged me $135 for the same work and REFUSED to provide a receipt for that service. Being a responsible tenant, I had automatic bill pay set up to ensure they got their check on time, before the first of the month regularly. In the craziness of the move, I forgot to turn off that automatic payment and a rent check was sent for the month of August. My husband and I called and emailed JWC to alert them not to cash the check. By the time someone responded it was too late they had already cashed it. We were then assured by a lady named Kisha (email attached) that we would be receiving a refund check for the full amount by mail. Today, August 14, 2017, we received the long awaited over payment check. We expected a check in the amount of $1150 as promised in writing by JWC. What arrived was a check in the amount of $840. This apparently is what was left of our accidental August rent payment and security deposit of $800. Obviously furious about this we called up JWC Rentals, and got transferred to Lanie, the manager of disputes, who said this is absolutely OK and refused to provide what the charges were for or receipts for "work done". I am providing a picture of the backyard spot where we had a shed. Apparently it cost approx. $650 (we have to guess since they won't provide a receipt) to re-sod a 7 x 7 spot. Mowing the lawn cost $135. And all the other charges... Who knows?! So if you are considering JWC Rentals for your next rental experience... I would think again! My husband has PCS'd six times and he has never been treated so poorly in his entire military career!!! If they hadn't accidentally received a rent check for August, they never would have been able to do what they did... and yet they are quite proud of how they screwed us over! Can you afford to have this done to you? We even explained to them that we also had to pay rent in our new home, and as it was put in writing, we were expecting a full rent check back, and they just didn't care! Now did we expect the full $800 from our security deposit back... No! Did we expect them to take the full security deposit, plus a check they never should've received in the first place? Absolutely not! If you think this treatment is OK for anyone, military or not, then by all means proceed and take your chances with JWC... if not you have been warned (see attached photos... we are not making this up!). This warning also goes out to homeowners considering using JWC to manage their rental property.... Is this how you would want to be treated or how you want your tenants to be treated? If you have any further questions, need clarification, or want more info... please do not hesitate to contact me for more details!

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    Lita was amazing the whole time we started looking for a house and from the time we turned our keys. Had no problems from start to finish !

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    Page 1 of 4

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    Review Highlights - Jim Wright

    When looking to rent a commercial property, naturally, we turned to them again...

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    Copper Mountain - Leasing Office Seating Area

    Copper Mountain

    (2 reviews)

    Hello Killeen Texas, My Husband Is In The Military And Got Stationed Here For 4 Years. We Are From…read moreFlorida And While In Florida, Our Daughter And Myself, My Husband View A Variety Of Apartments. He Came Across Copper Mountain Apartments And Fell In Love. Charm, The Property Manager, Gave Him A Tour And During The Tour They Develop A Bond. A Trusting Bond. Every Question Asked, Charm Had An Answer. If Anything Was Needed, She Provided. Customer Services Is Impeccable. The Staff Is Friendly, Joyful, And Amazing. Residents Have To Download This Gate System App. The App Opens The Complex Entrance Gate As Well As The Door To The Gym. I Love That! I Work Out At Nights And It Makes Me Feel Safe Knowing That Someone Can't Enter The Gym Unless Their A Resident And Have The App. 10/10! My Husband Loves The Basketball Court When He's Not At Work, He's There. Lol. I Would Like For It To Renovated And Easier To Play On. It's Pretty Rough For Me. 7/10! The Pool Is Another Bonus. The Seating Around The Pool And How It Has Its Open/ Close Hours. Thats A Good Thing Especially For The Safety Of The Children. 10/10! They Renovated The Gym With New Appliances, New Workout Balls, Weights, Bands, Leap Platform Boxes, ETC. Also, They Have Two Bathrooms (Male & Female) So You're Not Waiting. They Provided A Water Dispenser As Well, Which Is Also New. I Love It In There. Especially If You're Not Too Fond Of Larger Gyms And Like To Workout Alone, It's Perfect. 9/10! There's A Dog Park For Pet Owners And Pets To Get Some Fresh Air, Exercise And Socialize With Other Owners! Awesome! 9/10! The Kids Park It's Not Too Big But Very Intimate For Toddler's To Enjoy, Explore, And Imagine While Playing. 8/10! The Leasing Office Is Cozy And Comfortable. They Have A Snack/ Coffee Bar, A Business Center Where You Can Print, Use The Computer And Place Your Business Cards For Residents & Others, A Seating Area To Wait or Watch TV, An Electric Fireplace And More. Every Month The Staff Have Events For Residents Especially For Holidays, Such As Events For Valentine's Day, Fourth Of July, Easter, ETC. 10/10 Recommendations! Lastly, I Can't Forget The Pricing. It's Affordable, It Includes, In-Home Washer And Dryer, Pest Control Every Other Month, Reserved Parking, Water, Electric, ETC. I Don't Want To Tell You Too Much. I Want You To Come And Check It Out For Yourself.

    I've just renewed my contract for the 3rd time I'm a soldier stationed here in Killeen I can't…read morethink of any other place I would rather stay for my duration Here. Staff is the best couldn't ask for better customer service. Very punctual when it comes to servicing work orders 5 Star rating for me....Thank Copper Mountain for being who you say you are. SSG McGainey

    Jim Wright - propertymgmt - Updated May 2026

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