I have had JWC as my property management company for 11 years. Their service and attention has been impeccable. The maintenance manager DeAndre'a has always been professional, approachable, and helpful. She is always eager to hear my concerns and tries her very best to accommodate my needs. She is a tremendous asset to the JWC team. Thank you for all that you do DeAndre'a. read more

They have managed a property of mine in Copperas Cove for about five years now. Any issues the tenants have had have been resolved quickly, and their fees and maintenance expenses have always been reasonable. Thanks to them, I've been able to pay off my house there and have had a steady source of income from it every year. read more

I didn't like the way how they treat me when I came in to ask question about my lease. Customer service is really bad. They act like they don't wanna talk to you nor answer your question. They are rude. read more

AWFUL EXPERIENCE. This "company" falsely charged for a lease being broken even though military deployment orders were sent as directed. They also charged for incorrect maintenance fees that were supposed to be taken care of during the time residing there, but no one ever showed up. We also have every single email saved including the pictures from maintenance requests, and responses from these employees. Since we didn't have a current address on file and my husband was deployed overseas, these FALSE charges were reported to a collection agency in turn was also reported to my husbands credit report. These false charges and negligence from these employees (who need to be fired) will now follow my husband around for years, making it very hard for us to purchase housing. I don't recommend this company to anyone, especially military families. These employees and this company need to have action take against them to ensure this never happens to another military family. Absolutely not okay. I'll also add that Jocelyn and Stefan were especially unpleasant. read more

Absolutely terrible rental company. They ignored work orders and charged me for it when I moved out. They also double charged me for a $400 pet deposit. They took my whole security deposit and still said that I owed them money. Never rent from here. read more

Jim Wright - Property Management Near Me - Killeen, Texas

STAY AWAY!!! We rented a 30 yr old home so naturally it's going to have wear and tear. I don't know how many times our ac has gone out, plumbing has been bad, dishwasher didn't work, and oven it's amazing it still functions to the capacity it does. Upon viewing the property the carpets weren't cleaned and the house reeked of smoke with cigarette buds all over the property. We were told everything would be cleaned upon moving in. LIES!!! If you call a cleaning lady handing you stuff to clean and driving off when moving in really??? Then there were warped cabinets where roaches came out of and baseboards coming off the wall, cracks in the ceiling looking to be a potential hole, and numerous other problems. Told they were cosmetic damages. I'm sorry but when roaches come into play how is that cosmetic? Also when putting in work orders some we were charged for like when our ac broke down for the 3rd time. How do charge ppl for stuff like that esp when they have kids? Trust me there's a number of things wrong with this company. Never have I dealt with a property management company as unprofessional as JWC. THIS COMPANY DOES NOT CARE ABOUT YOU OR YOUR FAMILY'S WELFARE!!! read more

It's May and the mold has still not been fixed. I placed that work order in March. Literally rent from anywhere else, service members.

I have been with JWC over 10 years. During this time, It has been an absolute delight to have Deandrea as my maintenance manager. I know without a doubt that she has my interest and that of my tenants at heart. All repairs are fast and timely. She has my trust and confidence. I always asked her what do you think. She is one of the reasons why I'm still with JWC because of the relationship that she have built with me as the owner. read more

If you are Active Duty in the military, not higher ranking, and/or a minority DO NOT RENT OR BUY FROM THIS AGENCY. I found a property that I had all intentions of renting out that day, however it was on maintenance hold. Definitely was a bummer but i decided to just look for another place. I asked the agent about any other properties that were in a better area due to safety concerns and so forth. He shrugged his shoulders and responded with a very nonchalant way "I don't know". I asked if there was any way to narrow down the 40 locations on their printout based on the amenities that are very important but once again he said he didn't know and couldn't help me. I told him my budget but he definitely seemed uninterested to hear anything regardless of what it was. The other agents kept staring at me in a very judgemental way. I didn't carry myself poorly nor was I dressed in an inappropriate way. I was so frustrated after dealing with that agent, that I took the papers and just left. I will NEVER rent from this agency! NEVERR!! They have some great properties but their agents are rude , disrespectful, and as a military member looking for a safe area to stay, I feel like they have no intentions in helping us unless you are anyone they deem important by their standards! read more

Not that Killeen has much to offer, but JWC definitely represents the worse. We signed out multiple keys to be disgusted every time. One home that was "available" to rent had what smelled and looked like feces in the master bath toilet. Another property, that by the outside looked to only be a year or two old, reeked of dog so bad that upon entry I wasn't convinced there wasn't a pack of dogs living in it. The dark carpet did it no justice as it was covered in hair. Other selling points could have included the chewed/partially missing blinds or the bedroom door that was off the hinges leaning against the wall. Oh and don't worry about informing the company of these discrepancies, they don't care. Based on my experiences and the look of their headquarters they are in the business for money. While they are in a newly constructed, lavish rock building with new shiny floors their tenants walk into complete trash. Wait though, they have a drive through where you can conveniently pay your rent, if you're willing to pay the $5 debt card fee they charge. I'm sure they money goes into improving their property.... NEVER rent or allow someone you know rent from this agency, their pictures are outdated and their properties are trash, I wasted many valuable hours driving around town because this company. read more

This place is out of control! We keep calling them for workorders and they either lose our orders or charge the living crap out of us for simple things! Also they wanted us to replace the washing machine once it broke, it wasn't ours, are you serious??? Never again with these guys! read more

This company has no respect for your time! on wednesday my gilfriend and I went to get some keys to view and i couldnt believe the conditions of these houses. I called the office to ask whether the house we were probably interested was going to be painted, fix and clean. I was put on hold so she could ask maintenance and when she came back to the phone she said "no" that the house was ready! I'm also in the business of Property Management and I would never show something like the conditions of these houses we saw...I would be embarassed to represent such a product...SHAME ON YOU JWC!!! AND YOU SAY ON YOUR BANNER OUTSIDE YOUR OFFICE VOTED BEST!!!! PLEASE !!! read more

The company tried to keep my deposit after the house was repossessed and sold. I had to move out with a 72 hour notice from the sheriff. Well we packed up and moved! Went to see them and asked for my deposit back, they told me they did not get to do a walk through and because of that they could not refund my money!!! How the hell does that work! I pay my rent and the owner don't pay there mortgage, then I get screwed out of my money! Well let's say after a long fight and me calling an attorney they gave me my money back! Never should have fought with them, they should have found me and returned my money! I do not think any one should rent from them! read more

Giving 1 star because that's my only option. This company will give you a front like they care about your business. You'll probably pay your rent on time and be a great tenant to the property your living in. Then once you move out that will charge you up the wazoo with ridiculous things and when you say you want to get your attorney involved they will try and "act like they care" wish I would have listened to my husbands friends when they said they are trying to get his place blacklisted. Avoid this place at all cost. There is a reason this place only have 2 stars. It's because we have to give one.. read more

Please be cautious if you are thinking of renting from this company. You will not get back your full deposit. I had the worst experience and they scammed me out of a lot of my deposit. For example they told me they charged 200 something dollars to clean even though I cleaned the place. They sent me pics of dots on the wall, some dust on the floor board. Also they said I owned repairs for things that are in the pictures they took at the initial inspection. I sent their own pics to them showing that it had already been there and no one ever contacted me back. An example was a stain that had already been in the master bath tub and then in a bedroom closet the last tenant had tried painting over something. This was in their notes from the first inspection but apparently they didn't care. They also will tell you it is legal for them to come in your home without notice during reasonable hours which is illegal. I had them enter for an inspection that I was not even aware about and then 3 other times pest control came in without notice. Please if at all possible rent from another agency. There are many that have experienced the same thing. Read reviews before renting. read more

I rented my home through JWC and they have always been very helpful and accommodating... When looking to rent a commercial property, naturally, we turned to them again... Mr. Wright is very knowledgable and more than willing to work with us to help us find the perfect location for our new business. read more

As a vendor that provides plumbing repairs for JWC I can say that the maintenance department always stays on top of the work orders and genuinely cares about their tenants getting the best quality and quick service for the repairs they need. I would definitely recommend them! read more

OUTSTANDING! Excellent service and experience! My sister and I inherited commercial property in Killeen after my mom died. During my moms illness and after her death, the tenants were consistently late and skipped payments, taking advantage of distance and our lack of rental experience. Mr Wright and his team, were sympathetic to our situation and quickly resolved the issue. Working w tenants fairly for a repayment plan and providing peace of mind and excellent support to my sister and I. I have great respect for Jim Wright and his staff. I am deeply grateful for all their help. Very lucky to be working with him. read more

Rented a house through this company for over a year. While there was one employee who was always courteous and had a handle on things, most every interaction I experienced with JWC was frustrating. Overall, I would describe the company as incompetent and discourteous. If I return to the area, I refuse to do business with this company again. read more

I have the right to voice my opinion on every single platform if that's what I choose to do. I felt taken advantage of and that's just that; clearly JUST LIKE A LOT OF OTHER PEOPLE! I'm not going to go back and forth with you. read more

Avoid this place at all costs!!!! They seem like a really great place with relatively low move in costs, but once you finally move out, they will rob you blind. Even if you follow their guidelines and pay for the cleaning and pest control, they will not only take your deposit, but they will also send you a bill for literally anything that doesn't look brand new, including the cost of painting. I received a bill for almost $4,000, and that was after my deposit was taken into consideration. Seriously, never rent from these thieves. read more

Very difficult to work with. We were moving in from out of state and they wouldn't work with us at all to make the process simple. They are all about their money and don't care what is best for the customer. We went with a different agency who was very friendly and understanding of us moving from out of state. read more

If you have no other choice but than to use this company be very very careful. If you get on the bad side of any of the employees, they will literally make you pay for it. We had to make a flight the day of our final inspection and the woman we had an appt with was very late. Time was ticking and we were in danger of missing our flight. We made the mistake of calling to find out what was taking so long. When she finally showed up, she was very combative and unprofessional. She said we'd need to pay the cleaning fee for some pieces of rice under the stove even though the rest of the place was spotless. We said we would clean it real quick because it would only take two minutes. She refused, saying there was no time. Which is ridiculous, she was just being a b*tch. When we called later to try to dispute that fee the man we spoke with got very defensive and started tacking on new fees just to punish us. We ended up owing thousands for things that weren't even noted in the final inspection. We tried to fight it, but ended up having to pay in the end because they have all the contracts on their side. I would be surprised if anybody ever gets out of a rental contract with JWC without owing them money for some made up reason. If you have to go with them, put a couple thousand aside ahead of time. read more

DO NOT RENT from this company. They have horrible customer service, they steal money not only from the owners of the homes they are supposed to be taking care of and renting out, but also from the renters. The owner himself is a theif. He gave an inspector 30 min to do an inspection on a four plex that takes 4 hrs because he had "places to go and didn't have time for this." The girls at the front are unprofessional and gossip in front of customers of other renters. Sad when your talking about the last customer when they walk away and it happens to be my family but because our uniforms didn't have the same name you would have never guessed it. Putting in multiple work orders and when the ones they never come fix but quick to add it to faults on your move out inspections to charge you but they already charged the owner to the home is called stealing from two different people. Then when you let them know you know the actually owner of the home and have notified them they do everything in their power to find anything to slam you with like saying they sent out a cleaning crew after you move out and the new owners are your neighbors and they have waited for this so called cleaning crew that you say came to clean that never actually showed up all you get is silence. They are horrible, dishonest, unprofessional and thieves. Do not recommend this place to anyone. I have to give it 1 star because it will not post if I don't. read more

Highly disappointed by this company. My husband and I drove out to view some of the properties. We were told that only three were available to be viewed and the condition of each of them was awful. I couldn't believe these were places they actually considered suitable for potential renters to view. Maybe they might be good party homes to younger Soldiers, but they are the farthest thing from a good family home. Everything from smells to odd paint cover ups, I just shook my head. One home I walked into and right back out of because of the smell. read more

I have been a customer of JWC since 2008, and I have found them to be fair and to act with integrity with all parties. I have had many residents who when they move-out receive 100% of their security deposit returned to them. Residents are charged a non-refundable pet fee if they have a pet when they lease a property. They do a thorough job at move-in and move-out inspections. I know because they email me the pictures for me to look at upon request. I would recommend that any residents who have questions about the security deposits retained to request a copy of the pictures and itemized list of expenses. You have to keep in mind that JWC leases over 2000 units so let's say there are around 5000 residents in the properties they manage for owners in any given year. They could not continue to grow each year if didn't treat both residents and owners fairly and with respect. If you look at the # of negative posts, it is a fraction of 1% that have had complaints in any one year. As is always the case, there are two sides to every story. Unfortunately the thousands of satisfied customers do not post comments on these websites. Regards, Paul Yazbeck read more

HORRIBLE horrible company. Terrible customer service. Poor attitudes from every staff member I've talked to. They try to charge for repairs that are their responsibility. Their office "misplaces" paperwork ALL the time, then tried to charge me late fees several times for "not paying rent" even though the checks were clearly received and cashed on time. Had to get my bank to *call* them and fight for me to get it cleared up, on SEVERAL occasions. It's a fight every time to get anything taken care of. JWC bought my old property company after I renewed the lease, so I'm stuck with them until the lease is up. Would have moved ASAP if I knew what was going on! I'm afraid of what crap they'll try to pull when I move out. DO NOT rent from JWC!!! read more

I am a veteran who lived in their home. I did a walk through, gave all my receipts, they charged me 1354.88 on my credit report. This is not fair, this is wrong, please do not live there..If anyone is a home owner out there please do not go through them. If I can find anyone who will testify under oath that will help me beat them in court and possibly get them shut down, please email me skylitprincess@yahoo.com. Please?!?!! We can do this as a team and help other soldiers that are in the same boat as myself and others. We can help home owners that are in my shoes... read more

Outstanding management team in place at JWC to maintain balance between Owners and tenants. Over 20 years experience with JWC and find the team continually works at quickly resolving any problems that arise through use of On-line Portals, prompt resolution of needed tenant repairs, and use of quality vendors. Vendors are screened for their attention to detail, courtesy, and expertise in needed repair area with follow-up inspection by JWC inspectors to ensure quality and timely repairs. JWC agents receive continuous training in property knowledge, customer relations and working with owners to resolve conflicts. JWC management team interfaces with rental/property management agents at all levels to insure timely flow of communicatoins both up and down the chain of responsibility. It's been a pleasure to work with the JWC team. Bob Ryan read more

do not I repeat to not rent from this place. they will on your move out say you had pets when you did not. say you did not clean when you did. As well give you eviction notices for things you did not ever do. they will destroy your credit as well. they will not allow you to dispute anything! when you try to settle with their creditors you will get treated like you are lower then the jerks that work at this place. they will even tell anyone in the military they will not work with them to settle the account. they need to be closed down by the better business bure. Also do not even try to put in a work order for pest they will give you something that wont even work nor will they fix anything without an excuse their overly busy. please do not waste your time or money with them. read more

I want to take a moment and express my sincere gratitude and appreciation to you and your staff by saying thank you for making my rental experience with JWC a pleasant one!! My work orders are done in a timely manner, the staff is great and give impeccable customer service each and every time as well as the upkeep of the property and keeping the grass cut and trimmed! So again thank you from my family and I! read more

This company is extremely lucky that yelp doesnt allow no stars. I would like to say dont use there service unreliable, unethical and thieves. I lived in 2 different apartments along a 4 year span. The first home i was evcited out of because the owner wasnt paying his mortgage and i was paying my rent. I never missed a payment in all 4 years and always was timely. The second apartment was on horrible shape and i ended up spending 1,500 on paint new carpet and fixing the apartment. All to be charged and upsurd amount of money as i was leaving. I rebuttled the charge and they told me they were taking my deposit and still charged me an additional 800 dollars. When i requested the bill no one reached out to me via email, call, nothing. I then get a letter in the mail from collections. They didnt even reach out to me they just sold my debt within 2 months. Not happy to have lost my deposit after being a stellar tenant and then get shafted. Im in the process of black listing this company as no soldier should have to go through this. Stay safe stay awayfrom this company. read more

This company does not take repairs seriously, garage door has no lock, and roof leaks, they sent someone to put a tarp on the roof and thats the extent of the repair. read more

Unfortunately I don't have the best review to write, and I know the actual owners of the house I rented. I was with the same house with JWC for 18 months roughly. First complaint is, they tell you when you can schedule any inspections- they are already at work, why not allow my work schedule to matter, I can't always take off when they say I had too. During contract signing inspection the inspector tells me information that later is determined to be wrong (concrete blocks on the yard are not permitted). I ask numerous times if i can paint accent walls, always to be told that they'd have to contact the owner. I asked about a putting a gate in the back fence (on my dime); "we'll have to contact the owner!" I asked Ray about it and he says he never recieved any notification about it, guess my requests didn't matter. Three months in I get a nasty letter, and in person attitude because I haven't had my six month inspection done, please reread tis sentence. I had to schedule it around thier schedule (again my availability did not matter). At the end of my twelve month lease I get a "convenience fee" of $50 for going month to month - convenient for whom? I'm staying and keeping them from having to list, sign out keys, etc... finally I give my notice. Thier survey for why I want to move is pointless - i move because i want too. I get a call saying that they want permission to allow others to tour the house before it's even officially out of my notice time... Finally I get the deposit back - minus an undisclosed amount for replacing a fence picket (no new pickets noticed on the fencelinies), touching up paint throughout the house although they would not disclose what color paint I needed to get (TRAPPED) and then it states grease/paint stains on driveway and curb area. The curb as you know is not part of the property, how the hell am I charged anything for something in the street. No worries, it's ok, they didn't disclose specifics, or pictures or anything telling me where why or even how much specifically except for the final deduction amount. If you want to see how kept JWC is, just drive by thier listed properties, like the duplex's in Nolanville with the broken fences, damaged window blinds... If they don't take care of the houses to bring money in, why would they take care of the people paying the money. Just collect. JWC = Just Wanting Cash read more

Horrible business. Placed multiple work orders on a property I just moved into. I was also promised a cleaning team before my move date. The cleaning team was told to only come and clean my ceiling fans and behind the fridge. I was told the cleaning team would clean the food stains on the walls, black mold on window sills, trash in garage and 1/4in of dust on the kitchen cabinets. I was fed lies to I would sign and if I back out they keep my $900 deposit. It seems like they are only out for the money not good business. This company gives you the run around with promises they will not fulfill. read more

Please please I advice you to stay faraway from this SLUMLORD. He is the worst rental company to rent from. I have been with them for 3 years and it was smooth sailing until my ac went out. I went to go put a work order in . I put it in on July 19th, no response. Today I went back to the company and they told me they will be here on a Monday. The fact that there was no communication between time to let me know anything was very unprofessional. I have been a great tenant and very respectful when I visit the office. It's a shame I have to sit in Killeen Texas at 98 degree weather with no ac. My one year old son should not be going through this. I advice anyone who is looking for rental properties to skip them or at least do your research. You may do right by them but trust me they are not going to do right by you. Had to select a rating but they are not worth the one star. read more

Hello everyone! I have thought long and hard about whether or not I would write a review on this company, but after many things that have gone wrong I thought it best to warn others before they go into a contractual agreement with this company. I would first like to start by saying that my family really loves the home that we found here in Harker Heights. After we signed our lease with this company I was given the wrong keys to the door that I needed for the water to be turned on. Then I was given incorrect information on the utilities and I was so "kindly" told by the office that I was lucky to have gotten the keys before the walk through even though that was the only appointment the water company had available before the weekend and that they know nothing about utilities. Furthermore, the lady that we spoke to while signing our lease "supposedly" did not know anything about utilities, but she was trying to get me to use a certain company because "we" would receive credits on our bill. No, she was probably receiving some type of kickback is the only logic I can put to this. When we moved in our fridge did not work and we had to wait almost two full weeks for the owner to decide to fix it and hope that it would work. I have a small child who drinks quite a bit of milk and was told to get coolers and ice. Nevermind the fact that I just spent almost $2500 to move in, lets just add to our expenses by having to constantly buy ice so we can eat. The carpet in our home was not very nice and could have been replaced, but that's okay because we can strategically place our furniture to cover the large spots on the floor in each room. The walls were not painted, which is strange for a rental and the grout was black. Nothing that cannot be cleaned but what is the rental agency really doing when they clean. I went to open the blinds in my room one day and the stick to turn the blinds was glued into the hole so no opening that window, I guess. While all of these things are really not a big deal it is just a testiment to the caliper of cleaning and servicing the rental company does on this home. This should have been a sign that maybe we should not have used this company, but again we really liked the home and location we found. The last thing that happened that really threw me over the edge is that our sink in the kitchen started to back up on both sides and when I called the rental agency I was told that this is not considered an emergency. I told her that does not surprise me because nothing seems to be an emergency to them, not even having no fridge for two weeks in a toddler. Now my husband is in the kitchen trying to fix the sink as we speak because we have no way to wash dishes that cannot go into the dishwasher and the sitting water is pretty digusting. My hopes are that this rating finds another military family who cannot afford to spend their hard earned money on a rental home that is leased through JWC Rentals. I am perturbed enough right now that I am thinking of writing a letter to the owner himself because I am not sure that they know how their home is being serviced to their tenants that pay the rent early every month. I think that when the lease is up we might just move some where else so that we do not have to worry about this stuff anymore. I have never experienced working with such a poor rental agency in my life! I really recommend using someone else because you are just another military family to them and there are plenty more if you do not rent from them. read more

Worst rental company I've ever used. I wish I would have took into account their reviews but we were in a rush and gave them a try. They are thieves and they costumer service is trash. They lie and try to cover their own asses. I will make sure none of my friends or family ever rent from them. They charged us 1,000$ for a stain on the carpet that was already their and was even notated on the move in walk thru. I'm so thankful we don't have to deal with them anymore. Loa is very dishonest and never returned calls as stated. I'd recommended Real Star Property management. They are very honest and Understood our situation with JWC and took care of us immediately. They are very unprofessional. Check out their reviews on google. They air everyone's business out and get offended if you give them a bad review. I typically don't do reviews but I will get my story out their so it could potentially save someone else from dealing with them. read more

If you are looking for a property management company to manage your property, KEEP LOOKING! From what I can tell they don't really care about the properties they manage. I live next door to one of the properties they manage. There has been a couch, love seat and arm chair as well as some card board boxes out on the curb for over 3 weeks. I have contacted them several times and they have not done anything about it. The grass is high most of the time. If they manage the rest of their properties this way I can not see how they are still in business. I have pictures I can share with anyone who wants to see them. read more

If you must rent from JWC, there are few things to do. First, have JAG or legal aid review the lease before signing it. There are illegal clauses in there, including unannounced inspections, that will hold up in court if you sign the lease. ASk to have any clauses changed you don't agree with and videotape everything with a time stamp. If you are military, check with housing on the number of complaints (it is high). When I have dealt with them, they have always been rude, all the way up to the owner, The reason they are large and continue to grow is not from customer service. Its from a steady stream of new renters from the base. Owners know they will make money, so they have JWC manage their properties. Almost no one gets their deposit back and many leave with a large bill that has no grounds. Most can't afford an attorney to fight it and people have lost clearances over the fraudulent debt. There are other rental companies in the area, I suggest you look at them first. read more