The most frustrating thing about this company, is how hard it is to get and stay in contact with…read moreanybody. Every problem had one designated person you have to speak with, and they always have to "get back to you". They never answer their phones, and if you miss their call, you'll never hear from them again. I like my new place, but the hassle has not been worth it. Neither has the fees, deposit, and the asinine charges for everything under the Sun. As much as I hate moving, I don't believe I'll be here longer than this current lease. It's just not worth it.

I will NEVER forget waking up with these people in my living room. They entered without knocking…read more They pushed me to buy my first home... but what a violation of privacy. 0/10 reccomend!

I will begin this with saying, the place was great AT THE BEGINNING. It's time to renew now, as I…read morepaid 6 months in advance. I paid what would be equivalent to $550/month upfront=$3500. I thought to myself "Ok, $500/month apt. Prolly got roaches, prolly not the best neighborhood, prolly not great but it's doable." I'm going to highlight the decent and the bad. Firstly, if you're going to view any of their apartments, please be on the lookout to see if the main rooms have lights in the ceiling. I didn't even think to check for something like this, but my living room, and both bedrooms do not have overhead lights. no biggie, I'll just buy lamps. Go to plug in the lamps, half the outlets don't work and of course the ones that don't work are the most convenient locations. Next, there was a hole in the tub before I even moved in and I've been hesitant to ask them to fix it because I don't want to deal with the rigamarole of trying to get someone to do it correctly the first time, which they couldn't seem to do with my toilet, which wouldn't stop running. I had to call someone 3 separate times because every time they "fixed it," it would just "break" again. Then my sink disposal broke and they took it out entirely and replaced it with a regular sink drain. After that, my in unit AC (which looks like it belonged in a condemned building) started leaking. Put in yet another work order. They came in a timely manner and fixed it correctly the first time And they were friendly. It was a father daughter pair who did great! I was disappointed with the rental, but I remained grateful because the rent was cheap and up until that point, I had only seen a few roly pollies, maybe a spider here or there. And my neighbors are cool and it's pretty quiet for the most part. My renewal inspection came. The inspector doesn't knock, and they initially charged me because my door was deadbolted, but I called and he was gracious enough to come back and removed the $50 "unable to inspect fee." Then, boom. I finally saw the first roach. A German cockroach! I didn't even waste my time calling pest control. It wasn't as if I had completely neglected to do the necessary preparation before this uninvited house gues arrived either. Nevertheless, I put on my cleaning mask, gloves, grabbed my Boric acid, and my Lysol wipes. I vacuumed the carpets, rewashed the baseboards, sprayed so much raid that it triggered my sinitus, and my carpet crack edges as well as any gap, nook, and cranny were filled with boric acid. After this, I was doing my budget to see which renewal option I would choose as they had sent out that email. AS I WAS DOING MY BUDGET IN THE MIDNIGHT HOUR, I passed by my bathroom/AC unit. I was so preoccupied that I didn't notice that I had another unannounced roommate! This one however, was an American cockroach, so I was initially more horrified because of the sheer size, but I was grateful that it wasn't a German cockroach. Now remember I told you they only charged $550/month initially. The renewal rates were 575/1 year upfront, 625/6 months upfront, or 675/month-month. Now if they had've updated LITERALLY ANYTHING, I would've been a smidgen more understanding. HOWEVER IF 1+1=2 and 2+2=4, not only should I not be paying anything more than I already was, but I also would never pick the month to month because they will just raise the rate whenever they feel "a market value increase" is warranted. I understand I am privileged to even be able to write this review to complain, and that I still have so much to be grateful for, but damn! Gas is just as high as it is hot outside, food costs are exceeding the food stamps and it's getting be comparable to eating out, and the minimum wage is still $7.25. It feels unfair to be up charged for nothing. And then the roaches are "my problem", and I don't have a bathroom where I can take an actual bath if I want or non leaky faucets. Thank You for coming to my Ted talk.

Unethical billing practices and unfair deposit deductions. Lone Star charges tenants for normal…read morewear and tear upon move-out, which is illegal under Texas property code. They try to squeeze every dollar possible out of your security deposit and show zero regard for tenants--it's purely a cash grab. DOCUMENT everything and avoid them if you value your deposit and time.

Blessed Properties has been renting out my "homes" for me for the pass few years…read more "A one stop shop" says it all, if you have a home that you want to rent out..... they have everything you will ever need, like: -cleaners to get it ready to show. -handyman on call for repairs. -realtors when your looking for that next tennant. I still live here in killeen, and i sleep good at night knowing that Blessed Properties is manging my rental.

We were initially conditionally approved, then later denied after being asked for additional funds…read morethat were not clearly explained. The process felt unclear and frustrating for my family.

very unfair.. no trash cans to put our trash now we are on the way to get a lease violation because…read morewe have no where to put our trash?? and there was complaints on top of that from other properties where we was putting our trash at.a few months later we had our own less than 2 months it was gone because the company couldn't afford to pay..

I believe in equality, and you know I feel dèeply violated by Goldmedal property. They take care…read moreof their own. We're a Multi numerous of things. You can't show favoritism to your own whether it be race, sexual orientation, culture , etc. Im an immaculate cleaner, and for them to take my deposit & charge me for wear and tear damage, items & damage that was alrready present I could'nt believe it. They gave me notice that the owner didnt want to renew after 4yrs;not true they wanted me out.They wanted me out to move someone else in. In the middle of the Christmas holidays I had to find me a place & move. 1 week b4 moved out I found a place. Next I had to get money for deposit & 1month rent. I am disabled and I had to move 80% by myself going up and down stairs with no car. I think I was a good tenant. Have a reason to put someone out. Its time to stand against landlords like this. I didn't receive deposit letter until 4-6 months afterwards. I reach out to Goldmedal in reference to the deposit and charges no response. I will be reaching out to the Governor of Texas, and advocating against landlord unfairly taking deposits, and removing tenants. More laws and regulations need to be in place to protect the tenants. If your on a fixed income or Hud dont rent from them. I had 5 week notice close to impossible to come up with the $s. Agencies assisting the homeless with rent dont send people over there. They're contributing to homelessness & hardship putting folks out for no reason. If I wasn't a fighter Id of been on the streets. Who wants to help you during the Holidays? No luck on my Gofundme.

As a property owner, military service member, and business owner I feel obligated to write a review…read moreof my experience with JWC Rentals and Property Management. My first engagement with JWC was in 2005 prior to my second deployment to Iraq while being stationed in Germany. My ex-wife left me the house in the divorce but being in Germany with only weeks before our deployment I was in a bind. I tried to contact a different property management company and received zero support. The second company I tried was JWC. I first contacted them on a Friday as they were opening for the day and just happened to get a hold of Jim Wright. He asked for a power of attorney to get access and to change the locks. The next Monday after receiving the POA and looking at the property he assured me that the house would be rented by the end of the week. By Friday I had a tenant signed to a year lease. Nearly 12 years later JWC had evicted one tenant, over saw an insurance claim due to intentional damage done by another tenant and have now helped me sell the property. They did all this while taking care of my property like it was their own. Not once was I ever stressed with worry that the property was not being cared for. Being a service member and answering the call to duty can be a challenge. Having a company that understands this and is willing to help in every way possible is amazing and I will never forget what they have done for me. Thank you Jim, and thanks to everyone within the JWC Family that took their responsibilities seriously. Great company and I fully recommend them any prospective owner looking for a property management company. Respectfully Steve

As soon as I moved in the smoke alarm was beeping and they gave me a hard time about changing the…read morebatteries at first but finally came and fixed it. The sink was also leaking upon move in and they told me to put in a work order. These issues should've been dealt with before I moved in. The floor was also Filthy! I bought a new carpet shampooer and did the carpet and the water was BLACK! When moving out they charged me to clean the carpet even though it was not done when I moved. The only good thing they did was have pest control come out quarterly to spray but I think they have stopped doing that

Awesome Company with wonderful Staff Great and fast response…read moreto repair orders Highly recommended

I don't know what are the people are telling about, but they are always on top of customer service,…read moreanswer the calls and have your best interest all the time. Their fees are reasonable, and communication is clear and fast. I must have been doing something wrong, getting all the good side

I was a property owner that used this company to manage my property. They managed my property for…read moreabout 10yrs which in the beginning I had no issues. I was satisfied with their work. But the last 4 or 5 years, they stop caring for the home. Repairs where either half done or done poorly. No real feedback but did notify me before, during and after tenant turn around. They did do a great job when I had to evict a tenant after they stopped paying rent.

Horrible company and I truly wonder what they tell owners since they have no problem lying under…read morepenalty of perjury in court. They acted like they were going to work with us when I lost my job, we had an agreement to have everything caught up by a certain date. I started a new job we did pay all owed but at that point the week of the end of our agreement they have us in court for eviction with new evictions fees they decided to pay first instead of my rent. I feel like they were never going to work with us and only said what they needed to in order to get as much money as possible out of us before kicking my family on to the streets.

Do not rent from these people. Moved me into a place with broken items then charged me for them…read morewhen I moved, charged me for things I provided when moving out just so they could steal my deposit. They don't let you into the office. Get very aggressive and then ignored me when I requested my deposit back. They show favoritism to others they rent to. Even before moving their other tenants said "Good luck getting your deposit back" and that's how you know they're stealing from people often. They refuse to even get back to me because they know they're in the wrong. Horrible company to rent from, I'd definitely explore other options.

Great property management services. Professional, courteous and knowledgeable! Has taken care of…read morethree of my properties and have only positive things to say about Pauline and her company.

This company is notorious in giving a tenant a notice about coming in and fixing staff or for…read morepreventive maintenance I lived there for three years Always paid on time and i still want to live there however it comes with a great price of privacy and respect. They think their tenants are their little prisoners that they come into their houses at any time to check for problems without any notices or even respectful discussion . Their maintenance man calling me every year only a few minutes before he comes in and do what ever he wants to my house that i live at. They wanted to remove for crying out loud a tiny chain i put on the door just so i can talk to any person knocking on my door before letting him in and protect myself in a rough area of killeen!!! I can't believe They had a problem with this chain!!! - For crying out loud It's not like I did serious damage to their door! They are always nity gritty harassing year after year after year! I asked them what code violation exactly is a chain on the door and i haven't received an answer back. I told them that i actually made their house more secure with this chain! They also charged me 70$ to fix a kitchen sink saying I caused the colognes even though it's obviously old pipes and wear and tear Rent is cheap and houses are nice but this is the only good thing i can say about them They got ten employees sitting in their office and cannot even take enough time to send me an email notifying me about the fact that they are coming Shame for a company that calls itself " professional property management company"

if you can rent anywhere else please do so. They constantly email you, they don't get back to you…read morein a timely manner when you have maintenance concerns. They have so many inspections that are just very invasive to your privacy. Once a year they come out and take photos of every single wall in the house and send it to the homeowner. YUCK

If you are looking for someone that goes above and beyond Angelina is your girl! Everything about…read moreour experience went smoothly and better than expected! Thank you Angelina!!!

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....