Roof Contract: May 2015, Warranty 10 years from 9/2015 or until 8/2025
Hurricane Irma hits Miami: August 2017
First Leak: June 2018
This is a sad story. I originally waited to write this review to avoid jeopardizing my warranty. Following the leak, so didn't write a review to allow myself to cool down. I now realize I never really had a warranty and want to ensure others know the facts.
Due to a prior relationship with Isaacs Roofing through a friend, Isaac helped me repair a leak in 2012 so I could close the purchase of my house. Given the valuable relationship with my friend, he offered to do the small repair for free if I went, purchased, and picked up the Somay product that he recommended as a temporary solution. He supplied less than hour of labor, which I greatly appreciated. He refused to be paid or invoice me for that small job, but I sent him a check regardless just to say I was very appreciative. I unfortunately then referred him no less than 4 prospective single family jobs, one of which I know he completed. I also told him he would get my future new roof job. In 2015, We embarked on a home renovation including the roof. I received 5 roof bids, he was highest and I against my general contractor's wishes, I hired him anyway. This was an unfortunate mistake.
During the job he charged me a huger percentage of the original $39,700 roof replacement contract for wood replacement. This is after his sales guy inspected my attic before the job, knew it had been Somayed several times, knew there were active leaks, and saw the conditions of the tongue and groove from my attic. I now know if you have a roof twenty years old with Somay, it will surely need allot of wood replacement. Not a small add on, an attempt by a roofer to extort the client once your are stuck with them. Please note with any roof contractor, a trick of their trade.
Isaac's is a prototypical Miami service provider: Top level on the sale, outsourcing terrible sub providers, and hiring primarily incompetent labor. Defending their work along the way.
I contacted Isaac de Sol several times after completion about a vent stack that clearly didn't look right and other concerns about the roof he just completed.
Guess what happened, that vent stack eventually leaked. When I called to file a request in writing under my warranty within 3 years of completion following Irma, the response was that the warranty was void due to the fact that a hurricane hit Miami. Isaacs Roofing did NOT visit my home, inspect the probable locations of the leak, and determined that the roof leak was caused by the storm. For Isaac del Sol, when a hurricane comes he wins the lottery and as all of his warranty liabilities go away. To further that joke, when we tried to build a paper trail and sent a written warranty claim to the Isaacs Roofing PO BOX listed on the warranty, it was returned as that address didn't exist.
Because Isaacs Roofing refused to come an assess or repair the leak, I was forced to find someone else to come and stop the water coming into my master bathroom. That other roof contractor who did thank god come, charged $3,000 to fix the issue and essentially confirm that the vent stack where I had original concern and communicated to Issac del Sol and his P was the issue.
During the job, his guys put nails through my exposed water treated pine (high quality) tongue and groove on the back patio, his team was working on the roof several times until after 8 PM, only because they showed up late that day, labor not in uniforms or company car, obviously sub-out with no quality control, didn't prepare my home for temporary rain, and water was in my living room and dinning room ceilings, equipment and materials were often left uncovered, on the roof, not secured and unattended for a day or two including a wheel barrow facing up (Good to have that filled with rain on your roof).
A quote in the middle of the job, not something to rely on:
"Thank you Peter please trust that I will treat you fair at all times. Sincerely, Isaac"
Update 1/18/20: Just repaired a second leak caused by terrible workmanship where they nailed down bird stop into TPO cricket and caused slow leak. Pretty convinced good reviews for these guys are friends and family or people like me who were duped by another Miami style smooth operator. read more