I had an unusual issue with my rear view mirror falling off. No auto body or auto glass shop could find a permanent solution. Then I took it to Trust Irvine Acura because Darrell Brannon had previously been helpful with a starting problem I had with my Acura. Darrell and his technicIan found a permanent solution to my rear view mirror problem. Darrell is unusually kind, helpful and professional. I would recommend the service department at Trust Irvine Acura, and specifically Darrell Brannon, if you want exceptional customer service on your Acura. Thank you so much, Darrell. read more

I had some pretty stressful transmission issues with my car recently, and honestly I was bracing myself for a long, frustrating experience. But Darrell Brannon completely turned that around. From the moment I brought the car in, he took care of everything immediately. He was super nice, easy to talk to, and very communicative the entire time. He responded quickly and kept me updated with status reports so I never felt left in the dark. The car broke down when we were about to leave for a trip over the long weekend and he immediately set me up with a loaner car so we wouldn't have to change our plans. That alone saved us a huge headache. He patiently answered all of my questions (and I had a lot), and handled everything quickly and professionally. Honestly, he deserves a raise. Service like that makes a huge difference. I'd probably be looking into other car brands if he hadn't taken care of things so fast and efficiently. Really appreciate the level of care. Highly recommend working with Darrell if you can! read more

Irvine Acura delivers top-notch service from start to finish. The sales associates and staff are incredibly friendly and welcoming the moment you walk in. The entire dealership feels professional, clean, and calm, and the lobby and waiting area are spotless. They also offer complimentary coffee, snacks, sodas, and water, which is a great touch while you wait. I came in for service on a car I leased from this dealership about six months ago, and the experience was excellent. The service department took my car in promptly, completed everything very quickly, and returned it washed and vacuumed -- absolutely spotless. You can truly tell they care about the customer experience. I can confidently say that whether you come in to buy a car or just for service, you'll leave impressed. If you come in for service, you'll leave with your car feeling brand new. read more

Irvine Acura - Service Waiting room - Car Dealers Near Me - Irvine, California

I have an update as of January 2026. Changing my review to 5 stars from 1 star. A new manager took over at Irvine Acura and he has resolved my issue I had when I originally purchased my Acura. Super impressed with AJ and how well he handled my concern. Way more positive interactions and super satisfied. Thank you AJ. read more

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Let me start by saying I rarely leave a review but they went above n beyond. Shopped several different Acura dealers this by far is top notch. Drove from whittier and salesman Harris handled everything excellent. Was in and out in about an hour. Shopped his deal at other Acura dealers and they stated he lied and was gonna get a switch n bait. THEY WERE ALL WRONG!!! Left with a new mdx, price and terms better than all other locations. Do ur homework then go see them. Ask for Harris. Lastly no high pressure up sale with finance manager after.... Great job!!! Enjoying my 2026 MDX... read more

Came here real quick to shop around for a MDX and used vehicle. David helped us. Great customer service all around. He is polite, informative and not overly pushy. We appreciate his support and plan to return when one car gets out of service and we pick a color combination for the MDX. Thanks again for taking the time. read more

Service here is very slow, takes days to get my vehicle back, communication is very lack luster

Worst customer service and unexpected add ons. I made several phone calls regarding purchasing one of third vehicles, only to be told they would get back to me and never did. I'm so glad I didn't purchase from them and would advise anyone to avoid this dealership at all cost. read more

Darrell made my service visit fast, easy, and professional. He explained everything clearly, kept me updated, and delivered exactly when promised. Great service, no hassle, and my car was washed and returned in perfect shape. Highly recommend asking for Darrell! read more

This dealership, their general manager, even their service team subscribe to the old school model of "take the customer for all you can". DO NOT DO BUSINESS WITH THEM. They'll take advantage of you... or try to. Latest experience was the worst and the one worth mentioning: I wanted to execute the buyout option on my lease. I explicitly stated I wouldn't be wanting any options added to the deal. Rep essentially said no problem, but there was a $1000 fee for processing the lease buyout. My contract explicitly stated there was a zero dollar fee for this. After I was told there is a fee at all dealerships for this I contacted two other Acura dealerships for confirmation, both stated that the fee doesn't exist and that dealerships have been instructed to stop adding nonsense fees like this by corporate. These other locations seemed shocked to hear that Irvine is being operated this way. A note to those who don't know, when you buyout a lease you're only on the hook for $85 Cali doc fee, DMV fees like tags title and registration, any remaining lease payments, tax, THATS IT unless your contract specifies otherwise. Long story long, if you're interested in Acura go somewhere else. There is zero customer consideration, interest in customer retention, etc. It's a cliche to say, but I wish I could give zero stars, Yelp doesn't allow for it. read more

Absolutely terrible service from the sales team. I am in the market for a Type S or a used Type R(FL5). Test drove the type s already at another dealership so I needed to compare. Wanted to test drive a USED Type R and the guy said no test drives unless it's a serious inquiry. Dude, it's a used car. How do I make a decision if I can't even test drive. Taking my business elsewhere or back to the Acura dealership which let me test drive their Type S. Also, I am a long time Acura and Honda owner, disgusting dealership. I even have an FK8 Type R. I probably would've gone with the many Type S they had on the lot since I already had an older Type r. Note, I am in the market for these cars and I'm looking to buy soon. If anyone has a good recommendation please let me know! read more

After a bad and disappointing experience at Tustin Acura where I was waiting long after my appointment time and barely given a consultation, I was relieved to find the incredible team at Irvine Acura. Not only did they accommodate me the same day, but the level of service here truly exceeded my expectations. Moises went above and beyond to address every concern with professionalism and even identified potential issues which he shared with me. I really noticed and appreciated his attention to detail and commitment to customer satisfaction. Even though Irvine Acura is farther from me, the quality of care and service I received has made me a returning customer here. I will choose Irvine Acura over Tustin every time. If you're looking for a trustworthy, top-tier Acura dealership, Irvine Acura is it. read more

The sales process was going well until I met with the finance manager. The tone immediately shifted to a "my way or no way" approach. There was no openness to discussion, and questions were met with attitude rather than clarification. As a buyer prepared to move forward, I expected professionalism and customer service not pressure and inflexibility. I also went out of my way to travel from out of town for this appointment, so it was especially disappointing to feel that my time and effort were not valued. read more

I've had nothing but good experiences with the parts department. Turnaround is usually a day for special order. Prices are cheaper than Norm Reeves Honda down the street and Honda/Acura often use the same part numbers. Yes, there if a credit card fee so stick to cash or debit. read more

I've called them FOUR times to get an appointment and a quote. Like I needed to BEG to have them do repairs on my car. They never called back. Never using them. read more

I am extremely disappointed with how this dealership handled a brake caliper issue on my Acura. I was told that a failed caliper was considered a "consumable" item -- comparable to brake pads, tires, or a battery -- and therefore not covered under my extended Acura Care 100,000-mile warranty from Acura. Even more concerning, this determination came directly from the General Sales Manager. A brake caliper is a critical mechanical component of the braking system. It is not a wear-and-tear item like brake pads or tires. After reviewing the Acura Care warranty documentation myself, I found no language supporting the claim that calipers are consumables or excluded as routine maintenance items. When senior leadership provides an interpretation that appears inconsistent with the written warranty terms, it raises serious concerns about transparency and accountability. Customers purchase extended warranties for protection and peace of mind -- not to be told that major components are suddenly "consumable" when a claim is made. This experience felt dismissive and misleading. I expect better from an authorized Acura dealership, especially when it comes to honoring warranty coverage accurately and in good faith. read more

I had inquired online for a car and received straight forward upfront pricing as I noted that I was not in the immediate area, though would have driven for the right deal. I ended up getting a slightly better deal elsewhere though I commend this dealership for upfront pricing and not playing the games of many other dealers. So ended up referring a friend here and he ended up purchasing a car through them and was satisfied overall with the experience and the fact that with everything negotiated upfront, he was able to get in/out in record time, which is rare for most dealerships who love to make you wait, just so they feel they have control. When I'm in the market again, I would definitely give them a shot to win my business. read more

Extremely bad service and over priced. Their grenadier service was so bad! The dealership is the worst!

Great experience with the service team at Acura Irvine. Darrel Brannon was fantastic to work with -- friendly, professional, and just really easy to talk to. Kept me updated the whole time, explained everything clearly without making it feel overwhelming, and made sure there were no surprises. You can tell he genuinely cares about taking care of his customers, not just getting the job done. I really appreciated the transparency and attention to detail. Highly recommend asking for Darrel if you're bringing your car in -- he made the experience seamless from start to finish. read more

Although my car was serviced for the trip, while driving to Newport from Sacramento, my engine alert warning lights came on. A very unnerving experience for me, a single, 73 year old woman. So next day I called Irvine Acura and connected with Jose Reina, one very friendly, supportive, and reassuring service advisor. He set an appointment within an hour of my call, and I immediately felt better. The service I received from all who worked with me to drive again was so sensitive to my plight as an out of towner, and again, so very kind. Care was taken to properly diagnose and test drive the repairs necessary to get me home, which I did do without incident. Jose also equipped me with the next steps for follow up service just in case more work was needed in Sacramento. I don't know how you could receive more kind, supportive and thorough service than the complete service experience I was provided. I am forever grateful, and I can not say enough good things about this service experience and the people at Irvine Acura. Truly, a job well done! read more

Recently leased a new ZDX from Irvine Acura about four weeks ago. Upon examining the car, we noticed the side panel was misaligned and brought it up with our sales rep, who assured us it would be an easy fix, just schedule with service. After 1.5 weeks of no follow-up, we finally got an appointment for nearly 20 days later. On the day of, we drove over 35 miles to the dealership, where they told us the repair would take about 40 minutes, including a car wash. We waited... and waited. In the middle we texted and called the number they provided for updates; no reply at all. Two hours later, they finally came back to say they couldn't fix it after all and needed to order parts--with no ETA. Are you kidding me? No updates while we sat there, no warning before we wasted half our day driving out there, and now we have to do this all over again whenever the parts decide to show up. Another 70+ miles round-trip--for something that should've been handled before we even took the car home. For a brand-new car from a premium brand, this is ridiculous.. Wasted time, wasted miles, and zero proactive communication from the service team. Really disappointing for what's supposed to be a premium dealership. read more

Irvine Acura - Misaligned side panel - Car Dealers Near Me - Irvine, California

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Came here to get a good deal on ZDX lease. Overall the experience for the deal was not pressured and there was little to no negotiations. The issue is with the service department and the way the sales teams wanted to handle a repair that we saw on the leased car. There was an obvious panel that was not clicked in. This is when the shenanigans started. Was told that this was an easy fix and to take delivery of the car. Service didn't call me for 2 weeks to schedule and was told that they would be able to pop it back in or they have to order a part. Schedule for a Saturday and come in was told it probably take like 45 minutes to pop it in and like 20 to 30 for a car wash, said okay let me know if it doesn't go in. Get the standard text that they are working on the car and thought all was well. Then radio silence. I text them for updates nothing. Call over to the desk no answer. Call again and low and behold the car is sitting there ready. But Ivan the advisor too busy to let me know anything. Alright I pack up my stuff after 2 hours and go up since I never heard from Ivan. Proceed to see him scurrying around and flag him down. Then he tells me car needs parts they couldn't pop it in. Alright now I told you all that I wanted to know if you could do it yes or no today or needed the part, so I could get going and never got an update. Until God's knows how long my car been sitting there where it couldn't be fixed today. Great proceed to be told we'll that's all we can do is have you drive back or go to another dealer and start over. So now I am out double the miles about 120 miles on my lease to get this fixed plus time. Complain and was told Hector the service manager would call and didn't get any update with that. Instead Ivan called and said part was ready... didn't expect this from a premium dealer. Should of not took delivery of the car until they fixed it. Wish I could send them a bill for 0.23 cents x 120 miles plus my time. read more

Brought my car for emission proof of correction and Darrell and Moises provided excellent customer service. I live 19 miles away and they provided me a complimentary ride home through Lyft. On top of that they also gave me a complimentary car wash and vacuum and I didn't ask for it. They got a great waiting room with tv, coffee and tea to relax while waiting read more

I want to take a moment to give a sincere and well-deserved shoutout to Darrell Brannon at the Irvine Acura service center. I'm 53 years old and have been to more car service places than I can count over the years--but I've never met anyone quite like Darrell. From the moment I walked in, he treated me with kindness, respect, and genuine care. He's not just knowledgeable and professional--he's one of those rare people with a truly great heart. He listened to my concerns, took the time to explain things clearly, and went above and beyond to help me with my 2018 Acura MDX. About a week ago, I was facing a difficult situation with my vehicle. Without Darrell's help, my life would've been so much more stressful and miserable. Instead, he made everything easier with his calm demeanor and sympathetic attitude. You can tell he truly cares about people, not just cars. I'm beyond grateful for his help and will absolutely be returning to Irvine Acura for future service needs--specifically because of Darrell. If you're ever in need of a trustworthy and compassionate person to assist with your vehicle, ask for him. He's a rare gem in this industry. read more

I got a referral from my HS friend who had a straight forward, easy to do deal with Jimmy Z for a black/black 2024 Acura ZDX AWD. I emailed Jimmy Z that I needed to bring my mom in to do a test drive and that she was ok with all EV vehicle. I didn't hear back from him and ended up calling the dealership last Mon. The assistant said that Jimmy called in sick. They transferred me to his manager, Deangelo. He said that he could take care us after I explain the referral and deal. When we arrived, I asked for Jimmy just to be sure- and the guy sitting at the front desk who was on his iphone said he was out. I asked for Deangelo and that we had an appt to test drive ZDX AWD. He goes into the back talks (presumably to Deangelo, but that person never came out to greet/speak to us). He comes back and says that he will be taking care of us. His name was Vinny. Nice enough young man. He got the keys for a red one since it was out front for the test drive. He said the black one just got dropped off the truck and was in the back getting prepped. We went to do the street and partial freeway on/off ramp road test. My mom actually like the vehicle so he showed us the actual black unit- it was in the back being charged. He said this was the last one and 2 other ppl were coming down later that were "very" interested. My mom actually said that the black one would be acceptable. Vinny said that the prices went up over the weekend and that they wouldn't be doing the previous deal. Inventory had shrunk so they didn't need to do those deals. When we asked what was the price- he went to get the offer sheet from Deangelo. It was was 44% higher than the deal we had. Outregous, switchoo. We drove 90 minutes from the South Bay thru the beginning of rush hour on the 405. So I was not happy. After seeing the other ratings, my experience does not surprise me now. Dishonest dealership. Poor management: manager who does not come out to speak directly to customer when appointment was with him. When I got home, I got online and reached out to a direct contact at DCH Tustin Acura. They did a straightforward deal. Took delivery last Thursday and paid with Apple Pay with my Apple Card. (I subsequently found out that my HS friend said that Irvine Acura charges 3% to use credit card!) PS ZDX is actually a GM product and you can certainly tell it's non-luxury underpinnings- the center console plastics are very cheap looking as are the lightweight keyfobs. The wireless phone charger is terrible as is the lane centering. Good thing this is a 24 month lease at a fantastic price- and drives well enough- otherwise for a $70.5k vehicle- no front camera, no HUD, no partial auto-drive, and no hands-free trunk. PPS Coming from true luxury brand, it was disappointing to learn that Acura does not have a factory service loaner program. Individual dealers may have some, but they are extremely limited and have to book out several weeks- and not for routine services such as oil changes. Audi, Lexus, MB all offers these truly luxury amenities. read more

I went to Irvine Acura to replace a defective inner tail light on my 2015 MDX and was lucky to work with Darrell Brannon. He was extremely respectful, friendly, and helpful from start to finish. He took care of my car quickly and made sure everything was done right. It's rare to find customer service this good these days. Thank you, Darrell, for the great experience read more

I purchased a new Acura and the battery was faulty and went out in less than a month. Darrell is the service manager and had to keep it overnight to make sure that was all that was wrong with it. He gave excellent service to replace it free of charge so I recommend Darrell and Trust Acura. read more

Terrible dealership. Don't bother trying to negotiate. Complete waste of time. If you do try to negotiate you have to talk to Dylan the "manager". This guy hates selling cars. Horrible attitude for someone trying to sell cars. I'd rather pay more than give him my business. read more

Just a heads up. This is the first yelp review I've given. I'm in my mid 40's and l've only ever purchased a handful of new cars in my life. The last of which was from Irvine Acura a few weeks ago on a Thursday night. Dylan was the man that was helping me that night. I'd have to say, it wasn't that I was dreading this, but I wasn't looking forward to being "sold" by a salesman. If you've dealt with a sleazy type of salesman before, and that person has given salespeople a bad name, then in my opinion Dylan would be the guy that gives salespeople a good name. He of course was friendly, patient and knowledgeable, but the biggest thing that stood out to me was that he seemed like an honest guy. That went a long way with me and that's why I wrote this review. It was a great experience for me. Thanks, Vinnie read more

This Dealership advertised a 2024 Acura RDX in AutoTrader for $38,994, but when I tried to buy it, they raised the price by $1900 for extras that were not disclosed in the AutoTrader add. That's false advertisement! And when I raised the issue with the General Sales Manager (AJ), his response was that this practice is ok. Personally, I am not willing to deal with a dealership that does not honor their advertised prices. Very disappointing, AJ. read more

We always come here when we have a problem with our Acura MDX. Darrell has helped us multiple times over the past six months . He has always been patient and doing his best to give us the best solution in the fastest time possible (and kindly throws in a carwash!). Darrell is also very personable. He patiently answers our questions and guides us through the options. I think if you have an Acura you should definitely get it done with the dealer affiliated place to make sure it gets done correctly. The parts are readily available or gets shipped quickly so there is minimal downtime too. Highly recommend and you should ask for Darrell! read more

Chris and DeAngelo were so great- very helpful and very kind! They made the car buying process very easy and painless! Everyone else there was super kind as well. Would recommend to anyone who wants to get an Acura! read more

This dealership is completely unprofessional. I bought a used car from them. The second I took it off the lot. I noticed it had a broken cracked window. They made me pay 50% to fix the window and they added some kind of a security system to the deal and expected me to pay $600. I did not want it. I said I didn't want it from the beginning and now they're trying to give me 2 carwashes to make up for 600 bucks. They never returned phone calls. I've called them 20 / 30 times. I would not recommend purchasing a car from this dealership . They do not honor their word. They do not call you back they do not care about their customers, awful dealership awful customer service I should've looked at all the other negative reviews about this place before I purchased my vehicle next time I need to do more homework read more

Moises from service has been so helpful and definitely an asset to this location. Very trustworthy.

I recently leased an electric Acura ZDX from Irvine Acura, and the experience was beyond frustrating and unprofessional. First of all, we drove off the lot with almost no charge in the car, forcing us to wait for over an hour at a charging station late at night just to get home. This is completely unacceptable and shows a complete disregard for customer convenience and safety. When we were at the dealership, Alex, the sales rep, told us to download the "Acura EV" app to manage the vehicle, but it didn't work. Instead of offering proper assistance, he told us to "just play around with it" until it worked....This is beyond unprofessional and unacceptable for a brand-new vehicle. The worst part? I called multiple times over the past months and left messages for a manager to call me back -- but he has not had the decency to respond. Not once. It's clear that Irvine Acura has no regard for customer service or follow-through. This level of service is inexcusable. I will never do business here again and take in mind, we are an Acura only family. I strongly advise anyone considering leasing or buying from this dealership to think twice. I have never experienced such poor treatment. I will be contacting corporate and client relations. read more

I purchased a vehicle 4 months ago and I still have not received my registration and license plates. The dealership sent the wrong documents according to the DMV and I've been wasting hours of my time reaching out to the dealership the last few months trying to get my plates. DMV still has not received the documents. The finance team kept on ghosting me (Devonte, I'm talking about you) -- once they sell the car you are dead to them. They sold me an extended warranty which wasn't even active and I had to get them to correct it in the system. When I purchased my Audi and Lexus, it was a completely smooth process. I'm glad Brandon at the dealership has been helping me get my plates since two weeks ago and he is the only person who has been cooperative, but I'm not very confident on this nightmare ending. As a dealership, the most basic thing you do is sell a car and get the registration done. How irresponsible do they have to be that they can't even do this right? Why do I have to go through all this nuisance to just get my plates? I regret buying my car from here because I'm sick and tired of this and I just want to get on with my life lol read more

From my husband (Michael): I just want to give a big shout out to Fernando and the techs at Acura of Irvine. They made the impossible possible. I had an appointment at another Acura dealer, on a Saturday, to do some work on my car. I arrived at the appointment and after 20 mins the service advisor said the tech who does this particular type of work is not in and I would have to re schedule. For me it would be another week before I could get back to the dealer due to my work schedule. I left and on my way home I noticed a new Acura dealer in Irvine. I spoke with Fernando and he was able to get me in same day, Saturday, and installed the component I needed. Fernando was accommodating and very friendly and went out of his way to help me. I will be going back to Acura of Irvine for the servicing of my MDX. read more

I am writing to express my appreciation for the exceptional customer service and auto repair work done on my wife Acura TSX. I was particularly impressed with my service associate, friendliness, and professionalism. He made me feel valued as a customer and ensured that I was completely satisfied with the outcome. The Irvine repair team quickly diagnosed our problem, repaired, and returned my wife's car on time. Thank you read more

Staff was friendly and knowledgeable but the process of using my hazard and roadside warranty for a nail in my tire took longer than it should. I had to leave my car overnight and was denied a courtesy vehicle and instead had to pay a "discounted" price of $100 to rent a car for 1 day. As a luxury brand that values customer satisfaction, I insist that I should have been offered a courtesy vehicle read more

Hector , Ivan and Brooke helped me and even tho people warned me about dealers they earned my trust and business ! Thank you irvine acura !