Trust Acura provides an outstanding service experience. I recently met Leslie, a service advisor with more than 20 years of experience, and she was exceptional--knowledgeable, straightforward, and dedicated to excellent customer service. The entire dealership team is consistently kind and respectful. The facility is clean and well-maintained, and Jaron, the technician, was particularly helpful and professional throughout the process. I highly recommend Trust Acura for reliable, customer-focused service. read more

Scathing Review Absolutely terrible Service Department -- communication, workmanship, and customer service are unacceptable. My experience with this dealership's Service Department has been one of the most frustrating experiences I have ever had with an automotive dealership. The biggest problem is that they simply do not communicate with their customers. They routinely don't answer their phones, don't return phone calls, and don't respond to text messages. You can leave message after message and end up having to chase them repeatedly just to find out what is happening with your own vehicle. And when they finally do get around to the work, everything seems to take an unreasonable amount of time. I purchased a used vehicle from this dealership and was told it had gone through a 45-point inspection before being sold. Yet approximately four weeks after purchasing it, an independent repair shop found a leaking front strut that had apparently been leaking for some time, as well as worn upper rear shock bushings. Neither issue had been disclosed to me or repaired before the vehicle was sold. That raises a very serious question: What exactly is being checked during this supposed 45-point inspection? My experience didn't end there. I also had an issue with the vehicle's A/C. The dealership eventually repaired it, but while the vehicle was in their possession, it came back with approximately a 15-inch scratch/gouge on the lower portion of the bumper/fender area near the right front tire. The dealership initially denied causing the damage. After numerous phone calls and a tremendous amount of aggravation, they eventually sent the vehicle to their body shop to have it repaired. Getting that damage taken care of was another ordeal. It took weeks and countless calls before the vehicle finally got into the body shop. I shouldn't have to spend weeks repeatedly calling a dealership to get them to address damage that occurred while my vehicle was in their care. What makes all of this even more concerning is that this Service Department has reportedly been ranked last among service departments in four Southern California counties in customer reviews. Based on my experience, I can certainly understand why. A dealership's Service Department should make customers feel that their vehicle is in competent hands. Instead, my experience has been the opposite: poor communication, extremely slow service, failure to return calls and messages, and having to constantly chase them to get basic answers and resolution. If you value your time, your vehicle, and being able to actually communicate with the people servicing your car, I would strongly recommend taking your vehicle somewhere else. This has been an exceptionally frustrating experience, and I would not recommend this Service Department nor the dealer to anyone. read more

I traded in my vehicle with about $9,000 in negative equity and had already visited two other Acura dealerships before coming to Acura Irvine. My original plan was to purchase a Certified Pre-Owned vehicle, but I was surprised when they showed me they could get me into a brand-new 2026 Acura with a lower monthly payment and a better interest rate. After about four hours of working through different options, Manny Alonso made it happen. He was knowledgeable, patient, and never hesitated to run different scenarios for me. Instead of immediately running my credit, he provided estimates based on both good and excellent credit, which helped set realistic expectations. It was clear he knew exactly what he was doing. Other dealerships had quoted me around $1,000 per month, but Acura Irvine was able to come in several hundred dollars lower while getting me into a brand-new vehicle. If you're looking to upgrade and feel like you've exhausted all your options, I'd definitely recommend stopping by Acura Irvine and asking for Manny Alonso. You might end up with one of those deals that seems too good to be true--but in my case, it was real. read more

These guys are a bunch of liars and super dishonest. Don't even think about bringing your car to them if you're trying to sell it to them because they will back out and create a lie just to dissuade you from getting your money's worth. A total waste of time, money, and effort. Said my tires were worn down, and the metal threads were showing, roight..... read more

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My service advisor Leslie has always truly been extremely knowledgeable helpful and supportive of keeping my car in tip top shape! I would recommend her across the board for honesty, integrity and loyalty! read more

I gave them two stars because David the salesman was a nice guy and nice to my family. Other than that they were not honest from the beginning. They said they would work out a deal but when it came down to it, they weren't willing to lower the price of the 2016 Toyota Highlander with 46,000 miles that had a cracked tail light from a minor accident. Lots of scratches and a couple dings. It also had an issue with the shifting column which could be a safety hazard with all of that being said, I asked them if they would lower the price to offset the cost of having to fix it. and they were not at all willing to budge. Luis said they're making very little profit less than $1000, so I asked the manager Luis if he could show me what he paid for the 2016 Toyota Highlander and he said I don't have to show you!!! right then I knew he wasn't being honest. the used car market is where they make most of their money around $7000 to $12,000 per vehicle that they buy and sell on each customer. they're making about $14,000 -$24,000 by buying your old one and selling you the new one. At the end of the day being honest and totally transparent with your customers and doing what you say you're going to do, goes a lot further! "all you have to do is Google what is the trade-in value of your car"! "example"the 2016 Toyota Highlander with 46,000 miles they have for sale they bought it for $14,000" because that's the most any dealership will pay for its trade-in value. It wouldn't make sense for them to pay more!! and now they're selling it for $22,999. Luis said they put $2000 into it with repairs and maintenance. Leaving them with a profit of around $7000, which is a far cry from, less than $1000 Luis said that they were going to make on selling me the vehicle. Furthermore on top of the $7000 they would make they would also make $10,000 buying my trade-in so a total of $17,000 they would've made on me or close to it. I think they had a little room to budge on the price of the 2016 Highlander read more

I'm so glad that there's an Acura in Irvine! I brought in my MDX for service as I was having issues with a few different things. I was soo nervous because I had a list but Leslie was so accommodating and thoughtful. She took her time to explain how they would be able to fix each item and she truly was able to fix everything! My car feels brand new again. Thank you, Leslie! You're the best! Thank you for being someone I can trust! read more

Couldn't be more happy with Leslie the service adivisor! I took my wife's car in for it's first maintenance servicing and everything went so smoothly. Leslie made sure that I was only receiving the services that I really needed and she was not pushy to add on extra things. I can trust my wife to bring in her own car next time with Leslie's care for her next maintenance. If you want great trustworthy service ask for Leslie! read more

I had an amazing experience yesterday at Trust Irvine Acura buying my new 2026 Acura MDX! I had originally visited this dealership two months prior connecting with Dave. Dave was very patient with me while I was trying to decide between the RDX or MDX for two months. I decided on the MDX, I am so happy, I can't imagine buying any other car! The process was easy, everyone was so nice and Dave went above and beyond even coming to my house after we got home to show me how things worked on my car, such a nice guy - I highly recommend Trust Irvine Acura - ask for Dave!! :-) read more

Trust Irvine Acura - Me and Dave giving me my new keys! - Car Dealers Near Me - Irvine, California

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Joshua made leasing my new car an absolute breeze! He was incredibly friendly, transparent, and focused on finding a vehicle that checked all my boxes. He gave me the time and space I needed to make an informed decision without any pressure. Five-star service all around--highly recommend working with him! read more

I took my car for a recall this morning. Leslie, my service technician, is made for customer service. She warmly greeted me, we briefly chatted and she set expectations on timing and next steps. She's very positive and you can tell Leslie genuinely loves people. It's also nice to see female representation in the service department. Leslie, you set the tone for a great day. Thank you! read more

Irvine Acura delivers top-notch service from start to finish. The sales associates and staff are incredibly friendly and welcoming the moment you walk in. The entire dealership feels professional, clean, and calm, and the lobby and waiting area are spotless. They also offer complimentary coffee, snacks, sodas, and water, which is a great touch while you wait. I came in for service on a car I leased from this dealership about six months ago, and the experience was excellent. The service department took my car in promptly, completed everything very quickly, and returned it washed and vacuumed -- absolutely spotless. You can truly tell they care about the customer experience. I can confidently say that whether you come in to buy a car or just for service, you'll leave impressed. If you come in for service, you'll leave with your car feeling brand new. read more

Trust Irvine Acura - Service Waiting room - Car Dealers Near Me - Irvine, California

I've dealt with many dealer service departments through the years and this one out performs others. Professional, trustworthy. service minded and customer focused. Jose Reina is what I would hope for in amy customer service representative. He is the best. Thank you!!! read more

Great Service! Manny, the Salesman was very accommodating and took care of us. We bought a used car and they took care of all of the minor problems we saw with it. read more

Dave was super helpful with my car buying experience. It was my first time buying a car and he made me feel comfortable in this process. They gave me a great price for the car and tried their best to help me out. I appreciate their service. Great dealership! read more

I have an update as of January 2026. Changing my review to 5 stars from 1 star. A new manager took over at Irvine Acura and he has resolved my issue I had when I originally purchased my Acura. Super impressed with AJ and how well he handled my concern. Way more positive interactions and super satisfied. Thank you AJ. read more

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Dave was AMAZING!!! I'm so happy that we got lucky with Dave answering the phone that day! I was trying to find a car I loved for a week and I was so ready to buy. But every place I went to was not the vibe! The car sales men were very uneducated on the cars and couldn't answer our questions. Dave was so educated on what I wanted and answered all my questions! He made the process quick and painless! Such a great experience!! This dealership is so LUCKY to have him! And I absolutely LOVE my new car!! read more

I had some pretty stressful transmission issues with my car recently, and honestly I was bracing myself for a long, frustrating experience. But Darrell Brannon completely turned that around. From the moment I brought the car in, he took care of everything immediately. He was super nice, easy to talk to, and very communicative the entire time. He responded quickly and kept me updated with status reports so I never felt left in the dark. The car broke down when we were about to leave for a trip over the long weekend and he immediately set me up with a loaner car so we wouldn't have to change our plans. That alone saved us a huge headache. He patiently answered all of my questions (and I had a lot), and handled everything quickly and professionally. Honestly, he deserves a raise. Service like that makes a huge difference. I'd probably be looking into other car brands if he hadn't taken care of things so fast and efficiently. Really appreciate the level of care. Highly recommend working with Darrell if you can! read more

Great location with a solid team. Shout out to Haris for working with me to score my deal. It was not easy to find the car I wanted but he worked with me to find something within my budget and obtain financing. The goal of the store is to make you happy and he went above and beyond to make sure I got the car I was looking for. Thank you so much Harris. 5 stars all around! The store is very clean as well! read more

Darrell made my service visit fast, easy, and professional. He explained everything clearly, kept me updated, and delivered exactly when promised. Great service, no hassle, and my car was washed and returned in perfect shape. Highly recommend asking for Darrell! read more

Irvine Acura is amazing ! The entire staff are gentlemen, and absolutely over the top helpful! They have been accommodating and courteous and definitely recommend them. I have dealt with over 8 people there... all of them go above and beyond! Recommended !! read more

Went to check out a used car here. The salesman was helpful but when we sat down to look at numbers we found that they added over $7,000 in fees and extra add ons. They would not negotiate the price or remove any of the add-ons so I walked out. Ended up getting the same model car that was 3 years newer, had 4k less miles for the same price as the car at Trust Irvine Acura. Would recommend going to other Acura dealerships for more transparent pricing and better deals. read more

Recently purchased a 2026 MDX at Trust Acura. Manny the salesman and Rex the sales manager are good guys and reasonable. Just let 'em know you're serious and looking for as little games as possible. They're (games) part of the business, but one can easily navigate them here with patience and negotiations will end in smiles on both sides of the table. I would indeed buy a car here again. read more

Jose in service provided cheerful, friendly, cooperative, and helpful service! He helped us get what we needed to do taken care of, and didn't give us any nonsense. Thanks, Jose, for the excellent service! It speaks highly of Trust Irvine Acura that they have such great employees. Keep up the great work. read more

Dave is the best! His patience and kindness was breath of fresh air. We were able to work out a fantastic deal and I could not be happier with the brand new car I left with! Overall, 10/10. read more

I worked with Leslie for years at her previous dealership and was definitely sad to see her go. I finally caught up with her and found out she's now at Irvine Acura. She let me know that while she can't help with my warranty work, I can still bring my CTR to her for my regular services, which is great news for me and it's local. Leslie has always been honest, trustworthy and fun to work with, and I know she'll always take care of me. Wherever Leslie goes, I'll follow! Glad I found her again and Irvine Acura is lucky to have her. read more

The absolute best dealer service experience I've had and will absolutely recommend to anyone in the area. Leslie was the best and made the experience very enjoyable. Anytime I have any issue I will be coming back because she has shown me that she has my best interest at heart. Amazing experience and amazing employees. read more

After a bad and disappointing experience at Tustin Acura where I was waiting long after my appointment time and barely given a consultation, I was relieved to find the incredible team at Irvine Acura. Not only did they accommodate me the same day, but the level of service here truly exceeded my expectations. Moises went above and beyond to address every concern with professionalism and even identified potential issues which he shared with me. I really noticed and appreciated his attention to detail and commitment to customer satisfaction. Even though Irvine Acura is farther from me, the quality of care and service I received has made me a returning customer here. I will choose Irvine Acura over Tustin every time. If you're looking for a trustworthy, top-tier Acura dealership, Irvine Acura is it. read more

The purchasing of a 2026 Acura Integra. Manny is the guy to see if you are looking to buy a car. He made the whole experience painless, up front with everything. Answers all your questions and makes sure you are taken care of. He does not push you to make a sale. He talks you thru everything. This was my son's first new car purchase and made the day worth driving farther to buy the car. Thank you again Manny Alvarado. Happy customer. read more

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Came here real quick to shop around for a MDX and used vehicle. David helped us. Great customer service all around. He is polite, informative and not overly pushy. We appreciate his support and plan to return when one car gets out of service and we pick a color combination for the MDX. Thanks again for taking the time. read more

I had a great experience at Irvine Acura! I got the car I wanted, and Manny A. really went above and beyond to make the deal work for me. I'm very happy with my new car and would definitely recommend Irvine Acura! read more

Manny is the guy! He helped me and made me feel super comfortable and happy throughout the entire process! New Car Owner HIGHLY RECOMMEND!!!! read more

Great Service, Great hospitality,Well Manored, very helpful with any questions, honest , fast and reliable, great experience with Randall

Had a great experience with Leslie! She was incredibly welcoming, helpful, and attentive throughout my service visit. She made sure I was taken care of and kept everything easy and comfortable from start to finish. I really appreciated her hospitality and customer service, especially knowing she's new to Acura. The car is running great and my mirror looks perfect. Thank you, Leslie! read more

I had inquired online for a car and received straight forward upfront pricing as I noted that I was not in the immediate area, though would have driven for the right deal. I ended up getting a slightly better deal elsewhere though I commend this dealership for upfront pricing and not playing the games of many other dealers. So ended up referring a friend here and he ended up purchasing a car through them and was satisfied overall with the experience and the fact that with everything negotiated upfront, he was able to get in/out in record time, which is rare for most dealerships who love to make you wait, just so they feel they have control. When I'm in the market again, I would definitely give them a shot to win my business. read more

Next day after buying the car battery died. The Acura Irvine put on a aftermarket gps tracking device on the car. Killed the battery. spent 4 hours by the time I went to Mazda and found out the warranty was void due to the aftermarket device was installed. Acura had to remove it and after all my troubles no one even said sorry! shitty dealer run run run read more

I've had nothing but good experiences with the parts department. Turnaround is usually a day for special order. Prices are cheaper than Norm Reeves Honda down the street and Honda/Acura often use the same part numbers. Yes, there if a credit card fee so stick to cash or debit. read more

The sales process was going well until I met with the finance manager. The tone immediately shifted to a "my way or no way" approach. There was no openness to discussion, and questions were met with attitude rather than clarification. As a buyer prepared to move forward, I expected professionalism and customer service not pressure and inflexibility. I also went out of my way to travel from out of town for this appointment, so it was especially disappointing to feel that my time and effort were not valued. read more

Extremely friendly staff! Poor Service Department time management and oversight. Management lacks accountability.

We purchased an Acura MDX from Irvine Acura. The experience was pleasant and stress free. Our salesperson, Alex, was informative and listened to our wants and did his best to find what we wanted. The general managers were very pleasant and easy to work with. We had an issue with an extra services package that we purchased. When we tried to use it to repair a curb rash issue, the claim to the First Automotive has taken over two months to pay to the vendor we used for the repair. There have been many issues and questions regarding paying for the service. Luis, general manager, and now Vinny, finance manager, have taken up the task of resolving the issue. They have been very helpful through this process. They have even compensated us for the inconvenience. The compensation was initiated by them. We are very grateful for their attention and willingness to make our experience with Irvine Acura a very good one. read more