Had a great experience with Leslie! She was incredibly welcoming, helpful, and attentive throughout my service visit. She made sure I was taken care of and kept everything easy and comfortable from start to finish. I really appreciated her hospitality and customer service, especially knowing she's new to Acura. The car is running great and my mirror looks perfect. Thank you, Leslie! read more

I traded in my vehicle with about $9,000 in negative equity and had already visited two other Acura dealerships before coming to Acura Irvine. My original plan was to purchase a Certified Pre-Owned vehicle, but I was surprised when they showed me they could get me into a brand-new 2026 Acura with a lower monthly payment and a better interest rate. After about four hours of working through different options, Manny Alonso made it happen. He was knowledgeable, patient, and never hesitated to run different scenarios for me. Instead of immediately running my credit, he provided estimates based on both good and excellent credit, which helped set realistic expectations. It was clear he knew exactly what he was doing. Other dealerships had quoted me around $1,000 per month, but Acura Irvine was able to come in several hundred dollars lower while getting me into a brand-new vehicle. If you're looking to upgrade and feel like you've exhausted all your options, I'd definitely recommend stopping by Acura Irvine and asking for Manny Alonso. You might end up with one of those deals that seems too good to be true--but in my case, it was real. read more

Scathing Review Absolutely terrible Service Department -- communication, workmanship, and customer service are unacceptable. My experience with this dealership's Service Department has been one of the most frustrating experiences I have ever had with an automotive dealership. The biggest problem is that they simply do not communicate with their customers. They routinely don't answer their phones, don't return phone calls, and don't respond to text messages. You can leave message after message and end up having to chase them repeatedly just to find out what is happening with your own vehicle. And when they finally do get around to the work, everything seems to take an unreasonable amount of time. I purchased a used vehicle from this dealership and was told it had gone through a 45-point inspection before being sold. Yet approximately four weeks after purchasing it, an independent repair shop found a leaking front strut that had apparently been leaking for some time, as well as worn upper rear shock bushings. Neither issue had been disclosed to me or repaired before the vehicle was sold. That raises a very serious question: What exactly is being checked during this supposed 45-point inspection? My experience didn't end there. I also had an issue with the vehicle's A/C. The dealership eventually repaired it, but while the vehicle was in their possession, it came back with approximately a 15-inch scratch/gouge on the lower portion of the bumper/fender area near the right front tire. The dealership initially denied causing the damage. After numerous phone calls and a tremendous amount of aggravation, they eventually sent the vehicle to their body shop to have it repaired. Getting that damage taken care of was another ordeal. It took weeks and countless calls before the vehicle finally got into the body shop. I shouldn't have to spend weeks repeatedly calling a dealership to get them to address damage that occurred while my vehicle was in their care. What makes all of this even more concerning is that this Service Department has reportedly been ranked last among service departments in four Southern California counties in customer reviews. Based on my experience, I can certainly understand why. A dealership's Service Department should make customers feel that their vehicle is in competent hands. Instead, my experience has been the opposite: poor communication, extremely slow service, failure to return calls and messages, and having to constantly chase them to get basic answers and resolution. If you value your time, your vehicle, and being able to actually communicate with the people servicing your car, I would strongly recommend taking your vehicle somewhere else. This has been an exceptionally frustrating experience, and I would not recommend this Service Department nor the dealer to anyone. read more

I had an amazing experience yesterday at Trust Irvine Acura buying my new 2026 Acura MDX! I had originally visited this dealership two months prior connecting with Dave. Dave was very patient with me while I was trying to decide between the RDX or MDX for two months. I decided on the MDX, I am so happy, I can't imagine buying any other car! The process was easy, everyone was so nice and Dave went above and beyond even coming to my house after we got home to show me how things worked on my car, such a nice guy - I highly recommend Trust Irvine Acura - ask for Dave!! :-) read more

Trust Irvine Acura - Me and Dave giving me my new keys! - Car Dealers Near Me - Irvine, California

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I had a great experience at Irvine Acura! I got the car I wanted, and Manny A. really went above and beyond to make the deal work for me. I'm very happy with my new car and would definitely recommend Irvine Acura! read more

Irvine Acura delivers top-notch service from start to finish. The sales associates and staff are incredibly friendly and welcoming the moment you walk in. The entire dealership feels professional, clean, and calm, and the lobby and waiting area are spotless. They also offer complimentary coffee, snacks, sodas, and water, which is a great touch while you wait. I came in for service on a car I leased from this dealership about six months ago, and the experience was excellent. The service department took my car in promptly, completed everything very quickly, and returned it washed and vacuumed -- absolutely spotless. You can truly tell they care about the customer experience. I can confidently say that whether you come in to buy a car or just for service, you'll leave impressed. If you come in for service, you'll leave with your car feeling brand new. read more

Trust Irvine Acura - Service Waiting room - Car Dealers Near Me - Irvine, California

I have an update as of January 2026. Changing my review to 5 stars from 1 star. A new manager took over at Irvine Acura and he has resolved my issue I had when I originally purchased my Acura. Super impressed with AJ and how well he handled my concern. Way more positive interactions and super satisfied. Thank you AJ. read more

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Great location with a solid team. Shout out to Haris for working with me to score my deal. It was not easy to find the car I wanted but he worked with me to find something within my budget and obtain financing. The goal of the store is to make you happy and he went above and beyond to make sure I got the car I was looking for. Thank you so much Harris. 5 stars all around! The store is very clean as well! read more

Recently purchased a 2026 MDX at Trust Acura. Manny the salesman and Rex the sales manager are good guys and reasonable. Just let 'em know you're serious and looking for as little games as possible. They're (games) part of the business, but one can easily navigate them here with patience and negotiations will end in smiles on both sides of the table. I would indeed buy a car here again. read more

Irvine Acura is amazing ! The entire staff are gentlemen, and absolutely over the top helpful! They have been accommodating and courteous and definitely recommend them. I have dealt with over 8 people there... all of them go above and beyond! Recommended !! read more

I had some pretty stressful transmission issues with my car recently, and honestly I was bracing myself for a long, frustrating experience. But Darrell Brannon completely turned that around. From the moment I brought the car in, he took care of everything immediately. He was super nice, easy to talk to, and very communicative the entire time. He responded quickly and kept me updated with status reports so I never felt left in the dark. The car broke down when we were about to leave for a trip over the long weekend and he immediately set me up with a loaner car so we wouldn't have to change our plans. That alone saved us a huge headache. He patiently answered all of my questions (and I had a lot), and handled everything quickly and professionally. Honestly, he deserves a raise. Service like that makes a huge difference. I'd probably be looking into other car brands if he hadn't taken care of things so fast and efficiently. Really appreciate the level of care. Highly recommend working with Darrell if you can! read more

Dave is the best! His patience and kindness was breath of fresh air. We were able to work out a fantastic deal and I could not be happier with the brand new car I left with! Overall, 10/10. read more

The purchasing of a 2026 Acura Integra. Manny is the guy to see if you are looking to buy a car. He made the whole experience painless, up front with everything. Answers all your questions and makes sure you are taken care of. He does not push you to make a sale. He talks you thru everything. This was my son's first new car purchase and made the day worth driving farther to buy the car. Thank you again Manny Alvarado. Happy customer. read more

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Came here real quick to shop around for a MDX and used vehicle. David helped us. Great customer service all around. He is polite, informative and not overly pushy. We appreciate his support and plan to return when one car gets out of service and we pick a color combination for the MDX. Thanks again for taking the time. read more

Darrell made my service visit fast, easy, and professional. He explained everything clearly, kept me updated, and delivered exactly when promised. Great service, no hassle, and my car was washed and returned in perfect shape. Highly recommend asking for Darrell! read more

Manny is the guy! He helped me and made me feel super comfortable and happy throughout the entire process! New Car Owner HIGHLY RECOMMEND!!!! read more

Next day after buying the car battery died. The Acura Irvine put on a aftermarket gps tracking device on the car. Killed the battery. spent 4 hours by the time I went to Mazda and found out the warranty was void due to the aftermarket device was installed. Acura had to remove it and after all my troubles no one even said sorry! shitty dealer run run run read more

After a bad and disappointing experience at Tustin Acura where I was waiting long after my appointment time and barely given a consultation, I was relieved to find the incredible team at Irvine Acura. Not only did they accommodate me the same day, but the level of service here truly exceeded my expectations. Moises went above and beyond to address every concern with professionalism and even identified potential issues which he shared with me. I really noticed and appreciated his attention to detail and commitment to customer satisfaction. Even though Irvine Acura is farther from me, the quality of care and service I received has made me a returning customer here. I will choose Irvine Acura over Tustin every time. If you're looking for a trustworthy, top-tier Acura dealership, Irvine Acura is it. read more

Extremely friendly staff! Poor Service Department time management and oversight. Management lacks accountability.

We purchased an Acura MDX from Irvine Acura. The experience was pleasant and stress free. Our salesperson, Alex, was informative and listened to our wants and did his best to find what we wanted. The general managers were very pleasant and easy to work with. We had an issue with an extra services package that we purchased. When we tried to use it to repair a curb rash issue, the claim to the First Automotive has taken over two months to pay to the vendor we used for the repair. There have been many issues and questions regarding paying for the service. Luis, general manager, and now Vinny, finance manager, have taken up the task of resolving the issue. They have been very helpful through this process. They have even compensated us for the inconvenience. The compensation was initiated by them. We are very grateful for their attention and willingness to make our experience with Irvine Acura a very good one. read more

Harrison recently helped me with my new Acura. He was very personable and friendly. He made the process very easy.

Had a great experience. Haris was very informative, responsive and helpful, as was Sam. We are very happy with our experience and our new Acura! read more

Let me start by saying I rarely leave a review but they went above n beyond. Shopped several different Acura dealers this by far is top notch. Drove from whittier and salesman Harris handled everything excellent. Was in and out in about an hour. Shopped his deal at other Acura dealers and they stated he lied and was gonna get a switch n bait. THEY WERE ALL WRONG!!! Left with a new mdx, price and terms better than all other locations. Do ur homework then go see them. Ask for Harris. Lastly no high pressure up sale with finance manager after.... Great job!!! Enjoying my 2026 MDX... read more

I had inquired online for a car and received straight forward upfront pricing as I noted that I was not in the immediate area, though would have driven for the right deal. I ended up getting a slightly better deal elsewhere though I commend this dealership for upfront pricing and not playing the games of many other dealers. So ended up referring a friend here and he ended up purchasing a car through them and was satisfied overall with the experience and the fact that with everything negotiated upfront, he was able to get in/out in record time, which is rare for most dealerships who love to make you wait, just so they feel they have control. When I'm in the market again, I would definitely give them a shot to win my business. read more

manny, was fantastic to work with! my husband made the deal with him- but it was my car. And he went above and beyond to make us happy. And happy I am. the manager was also very kind and compassionate. When situations arise- he was able to handle it like a pro. I very much appreciate both men's professionalism and attention to details. would definitely buy from them again and would recommend! read more

I've had nothing but good experiences with the parts department. Turnaround is usually a day for special order. Prices are cheaper than Norm Reeves Honda down the street and Honda/Acura often use the same part numbers. Yes, there if a credit card fee so stick to cash or debit. read more

This dealership, their general manager, even their service team subscribe to the old school model of "take the customer for all you can". DO NOT DO BUSINESS WITH THEM. They'll take advantage of you... or try to. Latest experience was the worst and the one worth mentioning: I wanted to execute the buyout option on my lease. I explicitly stated I wouldn't be wanting any options added to the deal. Rep essentially said no problem, but there was a $1000 fee for processing the lease buyout. My contract explicitly stated there was a zero dollar fee for this. After I was told there is a fee at all dealerships for this I contacted two other Acura dealerships for confirmation, both stated that the fee doesn't exist and that dealerships have been instructed to stop adding nonsense fees like this by corporate. These other locations seemed shocked to hear that Irvine is being operated this way. A note to those who don't know, when you buyout a lease you're only on the hook for $85 Cali doc fee, DMV fees like tags title and registration, any remaining lease payments, tax, THATS IT unless your contract specifies otherwise. Long story long, if you're interested in Acura go somewhere else. There is zero customer consideration, interest in customer retention, etc. It's a cliche to say, but I wish I could give zero stars, Yelp doesn't allow for it. read more

The sales process was going well until I met with the finance manager. The tone immediately shifted to a "my way or no way" approach. There was no openness to discussion, and questions were met with attitude rather than clarification. As a buyer prepared to move forward, I expected professionalism and customer service not pressure and inflexibility. I also went out of my way to travel from out of town for this appointment, so it was especially disappointing to feel that my time and effort were not valued. read more

I had Harrison as my sales guy and he was amazing! The service was outstanding and Irvine Acura. I highly recommend coming here and asking for Harrison he will give you the most amazing service! read more

Purchased my first Acura here, and overall, it was a great purchasing experience. Harris ended up being my salesman. He's amazing! He is easy to deal with, puts no pressure on you, and made the whole experience super great. read more

Absolutely terrible service from the sales team. I am in the market for a Type S or a used Type R(FL5). Test drove the type s already at another dealership so I needed to compare. Wanted to test drive a USED Type R and the guy said no test drives unless it's a serious inquiry. Dude, it's a used car. How do I make a decision if I can't even test drive. Taking my business elsewhere or back to the Acura dealership which let me test drive their Type S. Also, I am a long time Acura and Honda owner, disgusting dealership. I even have an FK8 Type R. I probably would've gone with the many Type S they had on the lot since I already had an older Type r. Note, I am in the market for these cars and I'm looking to buy soon. If anyone has a good recommendation please let me know! read more

I've called them FOUR times to get an appointment and a quote. Like I needed to BEG to have them do repairs on my car. They never called back. Never using them. read more

I am extremely disappointed with how this dealership handled a brake caliper issue on my Acura. I was told that a failed caliper was considered a "consumable" item -- comparable to brake pads, tires, or a battery -- and therefore not covered under my extended Acura Care 100,000-mile warranty from Acura. Even more concerning, this determination came directly from the General Sales Manager. A brake caliper is a critical mechanical component of the braking system. It is not a wear-and-tear item like brake pads or tires. After reviewing the Acura Care warranty documentation myself, I found no language supporting the claim that calipers are consumables or excluded as routine maintenance items. When senior leadership provides an interpretation that appears inconsistent with the written warranty terms, it raises serious concerns about transparency and accountability. Customers purchase extended warranties for protection and peace of mind -- not to be told that major components are suddenly "consumable" when a claim is made. This experience felt dismissive and misleading. I expect better from an authorized Acura dealership, especially when it comes to honoring warranty coverage accurately and in good faith. read more

Brought my car for emission proof of correction and Darrell and Moises provided excellent customer service. I live 19 miles away and they provided me a complimentary ride home through Lyft. On top of that they also gave me a complimentary car wash and vacuum and I didn't ask for it. They got a great waiting room with tv, coffee and tea to relax while waiting read more

Came here to get a good deal on ZDX lease. Overall the experience for the deal was not pressured and there was little to no negotiations. The issue is with the service department and the way the sales teams wanted to handle a repair that we saw on the leased car. There was an obvious panel that was not clicked in. This is when the shenanigans started. Was told that this was an easy fix and to take delivery of the car. Service didn't call me for 2 weeks to schedule and was told that they would be able to pop it back in or they have to order a part. Schedule for a Saturday and come in was told it probably take like 45 minutes to pop it in and like 20 to 30 for a car wash, said okay let me know if it doesn't go in. Get the standard text that they are working on the car and thought all was well. Then radio silence. I text them for updates nothing. Call over to the desk no answer. Call again and low and behold the car is sitting there ready. But Ivan the advisor too busy to let me know anything. Alright I pack up my stuff after 2 hours and go up since I never heard from Ivan. Proceed to see him scurrying around and flag him down. Then he tells me car needs parts they couldn't pop it in. Alright now I told you all that I wanted to know if you could do it yes or no today or needed the part, so I could get going and never got an update. Until God's knows how long my car been sitting there where it couldn't be fixed today. Great proceed to be told we'll that's all we can do is have you drive back or go to another dealer and start over. So now I am out double the miles about 120 miles on my lease to get this fixed plus time. Complain and was told Hector the service manager would call and didn't get any update with that. Instead Ivan called and said part was ready... didn't expect this from a premium dealer. Should of not took delivery of the car until they fixed it. Wish I could send them a bill for 0.23 cents x 120 miles plus my time. read more

Recently leased a new ZDX from Irvine Acura about four weeks ago. Upon examining the car, we noticed the side panel was misaligned and brought it up with our sales rep, who assured us it would be an easy fix, just schedule with service. After 1.5 weeks of no follow-up, we finally got an appointment for nearly 20 days later. On the day of, we drove over 35 miles to the dealership, where they told us the repair would take about 40 minutes, including a car wash. We waited... and waited. In the middle we texted and called the number they provided for updates; no reply at all. Two hours later, they finally came back to say they couldn't fix it after all and needed to order parts--with no ETA. Are you kidding me? No updates while we sat there, no warning before we wasted half our day driving out there, and now we have to do this all over again whenever the parts decide to show up. Another 70+ miles round-trip--for something that should've been handled before we even took the car home. For a brand-new car from a premium brand, this is ridiculous.. Wasted time, wasted miles, and zero proactive communication from the service team. Really disappointing for what's supposed to be a premium dealership. read more

Trust Irvine Acura - Misaligned side panel - Car Dealers Near Me - Irvine, California

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Service here is very slow, takes days to get my vehicle back, communication is very lack luster

Worst customer service and unexpected add ons. I made several phone calls regarding purchasing one of third vehicles, only to be told they would get back to me and never did. I'm so glad I didn't purchase from them and would advise anyone to avoid this dealership at all cost. read more

I want to take a moment to give a sincere and well-deserved shoutout to Darrell Brannon at the Irvine Acura service center. I'm 53 years old and have been to more car service places than I can count over the years--but I've never met anyone quite like Darrell. From the moment I walked in, he treated me with kindness, respect, and genuine care. He's not just knowledgeable and professional--he's one of those rare people with a truly great heart. He listened to my concerns, took the time to explain things clearly, and went above and beyond to help me with my 2018 Acura MDX. About a week ago, I was facing a difficult situation with my vehicle. Without Darrell's help, my life would've been so much more stressful and miserable. Instead, he made everything easier with his calm demeanor and sympathetic attitude. You can tell he truly cares about people, not just cars. I'm beyond grateful for his help and will absolutely be returning to Irvine Acura for future service needs--specifically because of Darrell. If you're ever in need of a trustworthy and compassionate person to assist with your vehicle, ask for him. He's a rare gem in this industry. read more

I got a referral from my HS friend who had a straight forward, easy to do deal with Jimmy Z for a black/black 2024 Acura ZDX AWD. I emailed Jimmy Z that I needed to bring my mom in to do a test drive and that she was ok with all EV vehicle. I didn't hear back from him and ended up calling the dealership last Mon. The assistant said that Jimmy called in sick. They transferred me to his manager, Deangelo. He said that he could take care us after I explain the referral and deal. When we arrived, I asked for Jimmy just to be sure- and the guy sitting at the front desk who was on his iphone said he was out. I asked for Deangelo and that we had an appt to test drive ZDX AWD. He goes into the back talks (presumably to Deangelo, but that person never came out to greet/speak to us). He comes back and says that he will be taking care of us. His name was Vinny. Nice enough young man. He got the keys for a red one since it was out front for the test drive. He said the black one just got dropped off the truck and was in the back getting prepped. We went to do the street and partial freeway on/off ramp road test. My mom actually like the vehicle so he showed us the actual black unit- it was in the back being charged. He said this was the last one and 2 other ppl were coming down later that were "very" interested. My mom actually said that the black one would be acceptable. Vinny said that the prices went up over the weekend and that they wouldn't be doing the previous deal. Inventory had shrunk so they didn't need to do those deals. When we asked what was the price- he went to get the offer sheet from Deangelo. It was was 44% higher than the deal we had. Outregous, switchoo. We drove 90 minutes from the South Bay thru the beginning of rush hour on the 405. So I was not happy. After seeing the other ratings, my experience does not surprise me now. Dishonest dealership. Poor management: manager who does not come out to speak directly to customer when appointment was with him. When I got home, I got online and reached out to a direct contact at DCH Tustin Acura. They did a straightforward deal. Took delivery last Thursday and paid with Apple Pay with my Apple Card. (I subsequently found out that my HS friend said that Irvine Acura charges 3% to use credit card!) PS ZDX is actually a GM product and you can certainly tell it's non-luxury underpinnings- the center console plastics are very cheap looking as are the lightweight keyfobs. The wireless phone charger is terrible as is the lane centering. Good thing this is a 24 month lease at a fantastic price- and drives well enough- otherwise for a $70.5k vehicle- no front camera, no HUD, no partial auto-drive, and no hands-free trunk. PPS Coming from true luxury brand, it was disappointing to learn that Acura does not have a factory service loaner program. Individual dealers may have some, but they are extremely limited and have to book out several weeks- and not for routine services such as oil changes. Audi, Lexus, MB all offers these truly luxury amenities. read more