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    Irvine Acura

    3.4 (87 reviews)
    Open 9:00 am - 8:00 pm

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    Photos of how Acura Dealership took care of front end damage
    Michelle S.

    I have an update as of January 2026. Changing my review to 5 stars from 1 star. A new manager took over at Irvine Acura and he has resolved my issue I had when I originally purchased my Acura. Super impressed with AJ and how well he handled my concern. Way more positive interactions and super satisfied. Thank you AJ.

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    26 days ago

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    3 months ago

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    24 days ago

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    5 days ago

    Service here is very slow, takes days to get my vehicle back, communication is very lack luster

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    6 days ago

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    7 months ago

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    Elizabeth R.

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    3 months ago

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    4 months ago

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    3 months ago

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    11 months ago

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    Elizabeth R.

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    2 months ago

    Extremely bad service and over priced. Their grenadier service was so bad! The dealership is the worst!

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    3 months ago

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    17 days ago

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    1 year ago

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    7 months ago

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    Elizabeth R.

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    1 year ago

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    Elizabeth R.

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    11 months ago

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    8 months ago

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    Elizabeth R.

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    8 months ago

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    6 months ago

    Moises from service has been so helpful and definitely an asset to this location. Very trustworthy.

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    11 months ago

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    Elizabeth R.

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    10 months ago

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    Elizabeth R.

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    2 years ago

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    7 months ago

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    Elizabeth R.

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    1 year ago

    Hector , Ivan and Brooke helped me and even tho people warned me about dealers they earned my trust and business ! Thank you irvine acura !

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    Page 1 of 3

    Ask the Community - Irvine Acura

    When will it open?

    Hello Andrea, Irvine Acura is opening soon. Fall 2023

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    Review Highlights - Irvine Acura

    Darrell is the service manager and had to keep it overnight to make sure that was all that was wrong with it.

    Mentioned in 14 reviews

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    Frank's Irvine Subaru - Front of Store

    Frank's Irvine Subaru

    (960 reviews)

    I had heard positive things about Irvine Subaru, so when it came time to look for a new car, I…read moredecided to give them a try and I was happy to see that they lived up to their reputation. I want to specifically thank Tim Allen for helping me through the purchase process and keeping everything extremely well-organized, low-pressure, and transparent. He patiently answered all my questions and expertly walked me through all the features and services offered by the vehicle, Subaru, and the dealership. Car purchasing can be a stressful process for some of us and having recently had some negative experiences elsewhere, I came in a little wary. But I was truly impressed by Tim's professionalism and care and cannot recommend Tim and Irvine Subaru enough.

    TLDR: Internet department is great to work with, no hassle experience…read moreLove-Encore program needs to do better. I was waiting to write this review after having my Love-Encore appointment today to see how the end-to-end experience was buying a car from here. The experienced stopped short before the Love-Encore appointment, so I can't give them a 5 star rating, simply because a program dedicated to Customer Experience, fell way short. Allow me to elaborate. 1 week after buying the car, I get a calendar invite from a random person named Dianna, to come in at 2 PM on a Tuesday afternoon for something(?). No introductory email or asking when a good time is. My first thought was this is a phishing attempt. Like many of us who need to work, I can't make that. So I emailed back after figuring out what it was actually for, and tell her I can't make, and requested a virtual appointment. She responded asking for a better time/date which I provided. I get another calendar invite from her, but with no meeting link. So I email her back requesting it, and I get a response, "It will be sent the day of.". Ok...thats odd..., but I'll go with it. As you probably already figured out by now, no meeting link was ever sent. No follow up email. It turns out she sent a meeting invite to my work number (?!?!). Not sure why it just wasn't sent on the same channel of communication that we were using...or even confirm the number, or confirm that I got it? Here is the timeline of events: - Waiting by my email for the link to be sent (10:45am). - My appointment was at 11 AM, I guess she forgot or missed my appointment. - Meeting invite sent at 11AM to my work's main line. - Followup email received at 11:26 AM, saying it was sent to my work line. Would I like to reschedule? (Even the email was formatted poorly, cut and pasted) - No other communication was sent. It baffles me how a program targeted at Customer Experience, can be so bad in and of itself. I'm not going to blame her, as it might be the training of the program given from the corporate level. I suggest sending Dianna to a class on communication and customer success. I hope this is read by them and that adjustments are made so that future customers don't experience the same frustration I did. For the record, I didn't get any introduction to the car, no features overview when I bought it. I believe that is what this was for.

    Simpson Chevrolet of Irvine - New 2024 Chevy Blazer EV LT AWD in Galaxy Grey!

    Simpson Chevrolet of Irvine

    (1.2k reviews)

    As a Consumer, purchasing a vehicle is a very stressful process due to being locked into a contract…read morewith a vehicle that you may be pushed to overpay for and even worse, have issues which bleed you money. With this being said, I was very nervous in purchasing a car and dealing with pushy Salesman that use intimidation and try to make you compete for a vehicle or accept the inventory that they want to get off their lot but not thinking about the customer, the person. We understand this is a "for profit" business but moral ethics are also important! Johnny, over at Simpson Chevrolet of Irvine understands this basic principle, "Building Rapport" and looking to support the customer in their vehicle purchase goal. Johnny presents as warm, cool, down to earth, very knowledgeable in his roll, the car buying process, the presentation of the product and overall quality! I walked away with a great deal that would not have happened with such class at any other Dealership in my opinion from life experience! Other Dealerships should take note! Johnny, thank you for understanding A1 Customer Service, not haggling and supporting the customer's car purchasing goal therefore creating a very positive and memorable car buying experience! Thank you! Our sons love the ride! When we come back for our next upgrade or send our family and friends, I will tell them to contact the Manager, Johnny! (Future Prediction) Thank you Simpson Chevrolet!

    Don't take your corvettes in here for oil change. They will overfill your oil. I figured do it at…read morethe dealership so my warranty stays intact and theres a record on file. no way they can screw that up. literally only reason why I would do a $180 oil change that is easily DIY at home. Also James Simpson guy has a real attitude when confronted with the problems. Produced every excuse known to mankind before possibility of them screwing up my oil change. gas lighting comments on phone calls. After speaking with GM corporate with my grievances - Corporate suggested I go another authorized dealership, stop communications and not to let these guys touch the car again as who knows what they might do to avoid liability. I mean even when I brought the car in he had inappropriate comments and insinuations about the nature of my hybrid job. Derisive comments and jealousy stem from his every pore and his responses to my basic questions were met with hints of annoyance. I wanted to drop the car off and GTFO. I initially brushed it off as just another nosy person but he is a real nasty piece of work. I did not feel like I was treated as a person who spent serious $ on a GM car. I will not be coming back and will not engage with this dealership anymore as per Corporate recommendations due to James.

    Norm Reeves Volkswagen Superstore Irvine

    Norm Reeves Volkswagen Superstore Irvine

    (978 reviews)

    I would like to thank Mr. Day Yang for his time and patience. We came in Saturday and test drove 2…read morevehicles. My husband and I are both car people, and Day really let us just test drive the vehicle and check out the features without fuss or being pressing. When it came to pricing for the lease - I can't argue. The deals were very reasonable and at this current time, included maintenance, which is awesome. I had never looked at or really considered a VW before. If you're in the market for a new car, I would go see Mr. Yang. He was great.

    This review is based solely on my experience getting my car appraised for sale. I entered my VIN…read moreinto CarGurus and received three offers from different dealerships. Volkswagen gave the highest offer, so I came here! Their actual offer was $3,000 less than the CarGuru offer lol. Long story short, I left and went to the second dealership, where I sold my car in under 20 minutes for only $600 less than their original CarGurus offer. The experience at Volkswagen definitely made me feel like I was being ripped off. Definitely save yourself some time and skip this place if you're looking to sell! The employees I interacted with were very friendly (wish I could give Faith 5 stars! She was super sweet!), but the offer itself from the acquisition manager was a joke. I was told that CarGurus tends to give higher offers than necessary, but that hasn't been my experience--I previously sold a car through CarGurus for nearly the exact quoted amount. The low offer seems to be an issue specific to this dealership, not CarGurus.

    Kia of Irvine - 2024 Kia forte - GT line

    Kia of Irvine

    (2.6k reviews)

    We get our cars service here often. It's the closest location to our area. Nice showroom and…read moreselections of cars on the lots. Customer service is friendly. They offer complimentary coffee and snacks while you wait. They also offer shuttle services if you need to be dropped off while your car is being serviced. Note: highly recommended that you make an appointment before dropping off your car as it gets busy and the wait is long.

    I am writing to formally document an extremely distressing and unresolved issue regarding my 2022…read moreKia Sorento and the handling of proper documentation needed for my GAP insurance claim. I purchased my vehicle in March of 2022. On December 19, 2025 just one week before Christmas and while I was 24 weeks pregnant I was involved in a serious car accident. In the aftermath of that traumatic event, I initiated a GAP insurance claim with Advanced Protection Products International (APPI) on January 29, 2026. As part of the claims process, I was instructed to provide specific documentation from the dealership in order to proceed. Beginning in February 2026, I made repeated and consistent efforts to obtain the following required information from Kia of Irvine: * Theft Patrol ($1,495): confirmation of refund amount, or documentation stating it is non-refundable, including contract language * JM&A Maintenance ($1,999): confirmation of refund amount, or documentation stating it is non-refundable, including contract language Since that time, I have made approximately 21 phone calls to the dealership. These calls have gone unanswered or unreturned. Despite my persistence and the urgency of the situation, I have received no meaningful response or assistance. The GAP insurance company clearly communicated that all required documentation must be submitted within 90 days. That deadline has now passed without resolution due entirely to the dealership's failure to respond. I escalated the matter by contacting Kia USA, yet even they were unable to establish communication with the dealership, despite leaving messages on my behalf. Notably, while assistance with this issue has been nonexistent, I was still asked whether I was interested in purchasing a new vehicle. Compounding this situation, I have since relocated across the country, making an in-person visit impossible. I am also currently one week postpartum, navigating both physical recovery and the responsibilities of a newborn. This ongoing lack of support has added unnecessary stress to what has already been an incredibly painful and overwhelming chapter of my life. On one of my final attempts to resolve this matter, I did receive a return call presumably from a manager but was unable to answer due to being at work. I promptly returned the call to (949) 977-2330 four separate times and, once again, received no response. It is deeply disheartening and frankly unacceptable that my repeated attempts for assistance have been ignored. The pattern of communication suggests a disregard for customers once a sale has been completed, and a focus solely on new business rather than honoring existing obligations. I am asking firmly and urgently for the immediate release of the requested documentation so that I may finalize my GAP claim and begin to move forward. This situation has already taken an emotional toll, and I deserve the opportunity to close this chapter and focus on healing and my family. All supporting documentation, including call logs and receipts, is attached for your review.

    Norm Reeves Genesis

    Norm Reeves Genesis

    (95 reviews)

    Posted a review a few weeks ago, mentioning that getting a loaner for service has been very…read moredifficult. Then when I finally got in, they said I was 18 days past my 3 year mark (2023 GV80), and I will need to pay for service out of pocket. No real regard for their process being the reason and a challenge. I had even posted my earlier review before scheduling, showing my frustration. Appealed to Genesis as a goodwill coverage, but was denied. Norm Reeves did cover the oil change (to their credit), but not air filter and cabin air filter. I only have ~ 16,500 miles. Tried emailing oscar.aldana@normreeves.com as listed in reply to my earlier review, but that mail was returned undeliverable. Not sure what is going on there, but not good. I could buy both filters for ~$50, and replace myself within 30 mins or so, but the principle here is that no one mentioned when I called to schedule in September or January that service was about to expire, nor receive and email. Just convinced a close friend to buy a 2026 Hyundai Palisade Hybrid, which I now regret.

    Honestly are you looking for a good deal? Top notch service…read more? Don't go anywhere else, just check out Genesis of Irvine. Service 5/5 Cleanliness 5/5 Price for value 5/5 Overall rating 5/5. From beginning to picking up the car and driving off, this team is 5/5! Especially Sami, the one that helped us all the way, I cannot ask for more. Sami wasn't there to just make the sale but helped my son find his first DREAM car. He got it today and we are more than happy with the overall experience. Sami was the type of person that went above and beyond to communicate the entire way, we didn't even meet him yet and felt the connection and care he provided and answered all of my questions. To the day we signed all the papers, everything is just right. Thank you! You guys earned my business and probably more in the future!

    Irvine Acura - car_dealers - Updated May 2026

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