I would not recommend this company to anyone. They were great initially in our first call to the office. They helped us work through an issue we had. When we had a bigger problem and needed to take the computer in. In trying to find the office, they were at a hard to find and an unmarked location. As with all the complexes in Calgary the businesses are "usually" noted by having their sign included on the sign for the complex. When I was near where I thought it should be there was no parking in their (very small) lot... so I drove around and around (using my GPS) and it had me going to a home address nearby, trying to find parking. When I finally pulled into a nearby shopping complex and called I was met with vagueness on where their building was in respect to where I was and what street I should look for to park at. I even named the street I thought it was and the employee didn't know if that was right. I was told that they were on the second level of the building. I ended up walking the short distance (with my two children in tow). Upon arriving at the complex I then had to find the elevator or stairs... neither of which is clearly marked. I am sure I am not the first person to work so hard at finding their storefront. They could have easily made is so much easier for me (other customers). The could tell me the cross road (knowing they have no signage out front), tell me they are on the second floor, and what store front, on the bottom level, their elevator entrance is located near. To top it off, I arrive at the office to be advised that they don't accept debit... I don't carry credit cards and did not have the almost $174.83 cash on hand that they were charging me to just diagnose my issue. I was told I had to leave and go find a bank.. I found one near and returned with a pocket full of $20 bills... when I produced $180 I was approached by a woman from the back room, who started asking me personal questions about our recent move here.. and she advised me I would have to go down the store downstairs to get change... I had enough at that point. Seriously... a business only takes credit card and cash and they don't have change to make $5.17 in change. I was just about to say that, when, CJ (he had the most people skills and I would use him as my IT person if I had the opportunity to do so without going through this office) came up with change from his own pocket so I wouldn't have to, once again leave for this. Good grief... and the woman from the back room who just didn't come and introduce herself, but instead just started asking me personal questions... she was the woman I first talked to... nice... but where are the people skills... introduce yourself... use your name... tell me who you are, since we have never met.. it was just not a great experience all round.. and then the almost $200 for a fix that didn't happen.. but my 13yo ended up doing for free. read more