I had a situation where my sensor lights were flashing, indicating an eminent failure of my headlights and warning systems. In stead of a time consuming test on each sensor, a technician suggested testing my battery. It was long overdue for replacement. Problem solved quickly. The manager explains the procedure and repairs. They understand that repairs can be an investment. Where I used to live, the dealership would push me into buying a new car. Iron Trail encourages me to keep up the maintenance schedule. The lounge area is comfortable with water, coffee, and reading material. read more

DO NOT BUY FROM THEM told one lie after another had to re title and plates at my own expense as apparently they do not have the knowledge to do correctly so a car dealership that doesn't know how title a car correctly HUGE RED FLAG read more

The salesperson I talked to couldn't answer a single question with any real information and even answered a few incorrectly about basic features in the car I was looking at. She seemed like she hadn't been in a car before. read more

I wish I could say zero. Please save yourself and go anywhere but here. Literally anywhere else. Horrible used car sales tactics. Do not get the worthless and ridiculous protection plan. Managers and owners don't help resolve problems. Just treat you like garbage when you ask for help. They do not care about their customers at all. You are a slash on their sales wall and they will tell you to pound sand the minute you take the keys. Absolutely disgusting. read more

Listen. So I went there a couple months ago ended up getting a vehicle. But the guy think his name was Tyler. He wanted to send me off the lot with no gas in the vehicle and the oil % was at 8%. I had to ask to get both those things done before I left and he told me that the management didn't like when they did those things. And I asked if I could get some money taken off the truck for the front grill being busted and the scratches on the truck and he wasn't budging. Just selfish. Poor place to buy a vehicle and poor service. Also no one ever gets back to you when you call and have questions. Shaking my head. read more

The general manager is a hot head not professional at all. Bought brand new was lied about features then when I came back next day to talked about we made a deal then the detail shop found my wifes cc in the trade-in and used to order pizza. So I told the general manager I don't want to pay a dime for these features and he said I'll get back too you. 2 weeks go by and I didn't hear a word so I left a Chevy review and he didn't like that. So never again. read more

They lie to get a sale and then act like they don't know what you're talking about. Tell you they did work on your vehicle that wasn't done. So make sure you get every word they say in writing because it'll be the most simple, ridiculous things they lie about. Shadiest dealership I've gone through And would highly recommend NOT going here. read more

Terrible sales ... just bought a new 2022 sienna. Was told when we put money down that they were offering 0% financing on new vans . After vehicle showed up they said that it wasn't available and we would loose deposit if we backed out... they also said the vehicle came with remote start, that was also a lie, it will start through the use of a paid app. still won't work because of cell service. Finally, we were told our snow tires and rims would work from our trade in, but afterwards was told we would have to pay them 1 hour labor every time we switched the tires to sink the TPMS sensors with new vehicle. Our old van was the push of a button. Finally! Our sales lady handed us the keys without showing us anything on the car or even pairing the phone or explaining and of the option. read more

I saw they had a Toyota Prius with low mileage there, for a decent price. Admittedly, I had come there hoping in some capacity they could come down on the price, but they showed me other's for a similar price online, which I'm not sure if that is a fair comparison, because those dealers might have come down on their prices. Regardless, they were patient people, and I didn't have to wait long for service. I had issues with my card, and they were patient enough to let me call the bank and sort it out to finish my purchase. One thing with noting is that I had asked my dealer if he could give me a sort of quick-start guide to the car, which he agreed he would. I understand a Prius isn't a typical car, so I will give him the benefit of the doubt here, but a few details he explained to me I later found were incorrect when I had arrived home and read the owner's manual. Overall, I don't think that really says anything negative about the dealership, just that reading the owner's manual and doing your own research is a good idea instead of taking everything they tell you as the truth. My car was in very good condition except for a couple dents (which a woman on the phone did tell me they would pop out, but never did, but that could be because I went and purchased the car before they had the chance to), but those cosmetics didn't matter too much to me as I knew it was used and that I planned on driving it into the ground. The image of the car I purchased should be attached in this review and I say my experience was rather good. read more

Toyota Parts - This is the car I bought from them. Very good condition. - Auto Repair Near Me - Virginia, Minnesota

This is the worst dealership on the iron range. There service is terrible. If you order a part from here they never notify you that it's in you have to do your own follow up. Also bought my car there paid for a new car but when I received my title it said it was used! I will never return to this dealership ever again!! read more

Brought my car in to get new tires put on. They broke my hood release lever and didn't tell me. A couple days later my hood flew open on the highway and the car was totaled. Coincidence? Who knows, but I for sure am not going to be buying a new car from nor will I be taking in my car for service at a dishonest dealership like this one. read more

I wouldn't even give a 1. I went in for an oil change and was given a bill for over $1,000for repairs? Lucky for me I have a family member who is a mechanic and he said the work that needed to be completed was a joke and the repairs should be $50. Thanks a lot Iron Trail for trying to rip me off. You may have ripped of people in the past but you won't get past me! read more

Terrible, terrible customer service - do not waste your time. I was traveling alone and started having some serious problems with our Chevy truck. I pulled over in Evelyth which is 5.8 miles away from Iron Trail Motors. Called these guys as they were the closest Chevy dealer and spoke with Justin. Explained the situation and let him know I would try to make it to them and would need a truck rental when I arrived as I had our family dog with me. He said they could only rent to me if I paid a pet damage deposit which I responded "fine, not a problem". Got a call back from Justin a few minutes later to tell me per his Manager, they could not rent a vehicle to me because I had a dog. I ended up needing a tow and went to the dealership in Hibbing. Great people to work with and really thankful for their awesome customer service. These guys at Iron Trail are worthless and have lost a potential customer forever! read more

I would give Iron Trail in Virginia a Negative 10 stars if I could. Went in to buy an SUV, certified check in hand, and after test driving the vehicle asked the salesman (Jon L.) how much the vehicle was out the door. He then says to me "what can you afford?" I then told him I wasn't going to tell him, I just want it in writing how much the SUV was, out the door. After a bit of trying to get me to tell him what I wanted to pay he went to an office, stood around for a few minutes, leaned on the copier, looked at me sitting at his desk, talked a couple more minutes to someone and then came out with the quote including tax, tags, doc and all on paper. I did say I would buy the car and eventually got it that evening. My main thing is that they are LIARS there. When I asked how long the vehicle had been on the lot, I was told 2 months. This is an outright lie!! The reason I know this is that a friend of mine wanted to buy the same vehicle 2 weeks earlier and was told that it wasn't there, it was down in Duluth. My friend ended up buying a different vehicle altogether. I then noticed there is a fluid leak but because the car was sold "as is" there is nothing that can be done. I had the car less than 24 hours! Needless to say, to get the leak repaired will cost almost $700 dollars!! I had been told it had been thoroughly checked within the last couple days and had ZERO ISSUES!! You couldn't pay me a million dollars to go back to that dealership. Supposedly there was a management or owner change recently and things were supposed to have changed for the better. I DON'T THINK SO!!!!! Terrible sales people, service people I talked to don't have a clue of what they are doing. ( I can do better myself by googling what needs to be done), and the receptionist is rude as anything. I asked the service person if there was a spare key and was told no, there wasn't and that it would cost $140 to get a new one and then it would take a few hours to reprogram it, if they had time that day. It might take a day or two longer. TO REPROGRAM A KEY!!! My dog could do it faster!!!!!!!!! The lady who does the titles was the most polite.. I should have had a qualified mechanic look over the car with a fine tooth comb before buying it. My bad. Point is.. STAY AWAY FROM THIS PLACE AND GO TO A BETTER PLACE LIKE WASCHKE OR HIBBING CHEVROLET OR EVEN KOLAR IN DULUTH!!! read more

After a month of trying to get a key for my vehicle they said they finally got it. I took off work drove 1 1/2 to sit for 45 minutes and then have the errand boy tell me Joe was to busy to program and cut the key and could I come back tomorrow. I said it was bullshit, they told me I would be getting a key today. Left without a new key. read more

This is the worst dealership ever!!!! I had a family member drop my car in because I was having transmission issues and I was at work. I got my car back and they had charged me $141 to top off the transmission fluid. I just bought the vehicle 3 months ago in the twin cities as a GM Certified vehicle with a 12 month 12,000 mile warranty. It was a lease return with 20,000 miles on it. I still had issues 3 weeks later and brought it to Ken Waschke. They addressed the issue and billed the warranty. I will never ever do business with Iron Trail Motors again or any of the dealerships owned by this family. Terrible business!!! Go to Ken Waschke for any Gm or Chevy servicing. They are very professional there!! read more

Avoid this place at all costs. After a service appointment, I complained that my vehicle was returned to me with body damage as well as an unacceptable detailing. There was wax left everywhere and the glass was full of streaks. Took it back the next day and the manager on site addressed the detailing but could not speak to the damage. He said the Service Manager would be in touch with me after viewing surveillance footage. It took them 2.5 business days for anyone to communicate anything to me, and when someone finally called, it was a sales (not service) manager I never had any prior dealings with. He insisted the damage was already there and said he had time-stamped footage to prove it. I requested the he provide the footage and/or images be sent to me via email and he vehemently refused to do so. He then threatened to have me sued if I did not remove my negative Google review that outlined my experience. read more

Had them undercoat truck and they did horrible job. Had to get cans of 3m undercoating to get the spots they missed. Then I had to go to Ztech and have them spray the inside of doors, cab, tailgate and inner fender. Do not waste your money here, just go straight to Ztech in Mt. Iron. read more

Stay away from this place. We just bought a Toyota Highlander Love the Toyota Brand but this place is not a spot I would send anyone to buy one. When we originally looked at the rig it was a "certified used Toyota" but magically when we went in to purchase it, it was no longer certified and we were never told. Which means no one year bumper to bumper, no guarantee that they even went thru the rig on trade. A week after owning it the oil change light is on. When I called our sales guy about both the lack of certification and lack of oil change, I was told that it was never actually certified and they were sure the oil change was done but they probably forgot to change the sticker. So naturally I asked for the repair order, and what do you know it was never done. I then reached out to the GM of the store so he could explain to me the situation. When I did finally speak to him, he informed me that he was in fact the owner (not true) and he told me that they "decertified" this unit in June. (we bought it in August), after reviewing the 160-point inspection that Toyota has on their website. I see that we were supposed to have 2 master keys with it. But we only have one and there is still the issue no oil change which by Toyota's own standards is not acceptable. So, I asked for that inspection and was told once again it was not available. So in conclusion, we bought a rig that we love thank you Toyota, no thank you to Iron Trail you have made this experience horrible. Please don't go here. They flat out lied to my family and myself time and time again. I would give less stars if given the opportunity. read more

The worst place ever bought a car from them 7 months ago and the engine blown they replaced it but it broke again 2 days later

Stay away from this place. They are dishonest. You would think that these days people would look on the internet before using a business. Please do not go here. Their quality in the shop is horrible. Overriding everything.....they are dishonest. Ask around if you don't believe what you are seeing here. read more

Worst of the worst. Go somewhere else. Have had several repair experiences: Air conditioning repair: overcharged the system and blew out a seal. Differential repair: Accepted car for service and then refused it, saying they didn't have the right lift for my vehicle, even though they were working on another, identical vehicle. Brake repair: required an immediate return because of loose caliper bolts. Today, service could give me no estimate of when they would even look at my vehicle because of ignition recalls. Service front end people tend to arrogant "take it or leave it" macho types or "too bad if you don't like it" females. Terrible place and all you hear in the waiting area is complaining about bad repairs, high prices and obnoxious staff. Maybe they think that because there aren't many dealers up here they can get away with this stuff. read more

After a shop in the cities area told me the problems I was having was gonna cost $7,600 for a new engine, i brought it home and got an appointment at iron trail very detailed thorough inspection they did and they found it was just the water pump! I was so relieved and glad I went there they did the repairs that were needed and didn't try to get more things replaced that didn't need it. I would definitely recommend them. They answered all my questions and concerns and let me see what exactly they were seeing was bad. Very honest and thorough there. read more