Raid 0 striped 2x2gb platter disks. One of them failed. It crashed pretty hard. The motor in the HD…read morewent out and the read/write head was broken. Fields recovered the data and saved it to an external drive and sent me my original drives back. In the end, I got what I paid for. Now the rest of it... don't pay for expedited service. I did and I still had to wait 5 weeks to get my data back. They told me it was the drives fault and they had to use a second set of parts to get the drive to read. This was after the 10 business days of the expiated services of course. I had to frequently email the company to get updates. They are not good w/ keeping you updated on their own. They did respond to email within 24 hours, most of the time the same day. They are really persistent with making sure you pay them thier money, will call you every hour if you need to make arrangements to get some money together. It was expensive. The website estimates... forget that. 3x the website estimates, easy. They have a charge for everything. The cost is non-refundable, even if they can't recover your data. It feels like a gamble when you make the deal, but for some, the data is worth it. In my case, it was worth it. Some of the data recovered was gibberish. Most of the pictures were intact but some were put back together in the wrong order. Like the data was puzzled together just any old way. But that is because of the raid failing. The data is paired on 2 drives and one got corrupted. That isn't Field's fault, just telling you what I had happen to me. Almost all of the word and pdf and excel documents were intact tho. Nothing had the original names on it, they give you back raw data. All the files are just simply numbered names and the folder structure is gone so all the files are just all lumped into one raw data folder. You'll have to go through each and every one and rename them. That was a pain, but again, the data was there for the most part. So there you have it. The good and the bad. These guys are expensive but the data was worth it to be recovered. If you want my advice, pay for Crashplan or Carbonite data backup service. It's way cheaper than data recovery!! You have been warned.

Title: Paid $2500.00 and Got Nothing in Return…read more I am giving this company one star only because there is nothing lower and this will not accept my post unless I select at least 1-star. My situation is almost identical to what other disappointed customers below, except my cost was $2500!! I was told the platters and the data were okay and that only the heads were damaged and that they should be an easy fix. After I paid the $2500, I feel I was strung along for approximately three weeks, they then informed me they had given up and would be shipping the broken drive back to me and would not refund a single dime of the $2500 I had paid upfront. I'm extremely disappointed with my experience with Fields Data Recovery, I paid $2500 upfront for what they claimed would be a "easy" full data recovery from my damaged hard drive. After weeks of waiting, they failed to recover any usable data and offered no meaningful explanation or refund. I trusted them to handle something very important and valuable, but I ended up losing both my data and a lot of money. I would not recommend this company to anyone. In my experience, they overpromise, underdeliver, and take no accountability when they can't deliver results. Joseph Daniels

My external hard drive stopped working all of a sudden and I was worried that I would lose the…read moreprecious family photos that I had stored on it. I looked online and found a very wide and expensive range of estimates. Luckily, my computer tech recommended Datarecovery! I called their excellent customer service (Sandi, Ashley, and a gentleman whose name is escaping me right now were awesome) and was assured of their abilities and price. After sending in the hard drive, they quickly recovered all my data and for a reasonable price too! I am so relieved and highly recommend this company!

Datarecovery.com made this whole process as painless as possible. The entire process was very…read morestraightforward. From sending the drive, getting the work done, and returning it, Datarecovery.com paid for shipping and kept me updated. Additionally, datarecovery.com was 1/3 the price of others. Most other providers I got quotes from did not take into account the type of drive or state of the drive. Datarecovery.com is the right partner for data recovery.

These guys were awesome. I even brought my own Amazon LCD replacement and they used it so I didn't…read morehave to pay extra. They dropped ever to help me and fixed my phone in less than 10 minutes.

I purchased a used iMac from this location yet less than a year ago from my son at college and he…read morebegan to have an issue with the screen dimming. I went back to the guy to look at it. He offers no apologies and no repairs. Was going to charge full price to fix the problem. I wouldn't use the shop again if I had to. I wouldn't recommend purchasing anything from the shop that has been repaired because he will not stand by it. Kye, if I was interested in what Best Buy would do I would have gone to Best Buy. You're a small business which I typically try to patronize and they typically do better by their customers than the big box stores but in this case you don't. Not a problem for me. I'll just go there moving forward and tell everyone that I know to do the same. Have a nice day.

Very helpful and informative service when my previous Windows 10 laptop needed replacement…read more Reasonable prices and timely work.

My small business has been in business since 1960 in the Saint Louis Metropolitan area. We use CAT…read moreCOMPUTERS for all of our tech needs. The staff is very attentive, engaging, knowledgeable and works very quickly. Anytime we call, they are available to answer and give either guidance or immediate resolution to our business needs. They have taken the reigns with ordering the right equipment needed for our business needs, and making sure we have all of the necessary programs needed to keep our financial, and bookkeeping business needs flowing easily. I recommend contacting them for any tech needs that you are having any issues with or any equipment that you are not sure would be the best option for your needs.

Permanently closed? Hours listed as 1:00pm - 5:00pm…read more But today (July 10th 2025) the location was dark, locked and empty at 2:30pm. No one answers the phone either. Save yourself a drive, they seem to be out of business.

If the guys at Solvent can't fix it, it's time for a new computer. They're that good! I've had…read moreseveral reasons to consult with them over the years and I will again if ever necessary. They can take care of very simple fixes or even time consuming complex ones. I highly recommend them.

Amazing customer service. Was able to recover all of the files that I needed and transferred them…read moreto a new drive safely. 10/10 would recommend.

From the owner: Disklab Data Recovery, located in St. Louis, is your trusted partner for professional data…read moreretrieval. Specializing in comprehensive data recovery services, we understand the critical value of your lost information. Our experts are dedicated to meticulously recovering precious files from a wide range of devices, ensuring peace of mind when unexpected data loss occurs. We pride ourselves on delivering reliable solutions to safeguard your digital world.

We were in the process of moving to a larger location for our company when I reached out to Midwest…read moreNetworking. I had already spoken with countless companies so my patience was wearing thin. Mike and his team have not only been professional every step of the way, their technical know-how surpassed everyone by a long shot. They are rigorous in their hiring process and it shows. They are flexible and friendly even when we were demanding. They met every obstacle with a solution. They are transparent, honest, and true masters of their craft. Midwest is a cut above the rest and hiring them will prove advantageous for your company. Make the right choice and call Midwest before calling anyone else.

From the owner: Big enough to get the job done, small enough to careread more

My experience with Iron Mountain was unbelievably frustrating from start to finish. I requested my…read morestorage boxes at the end of January and received them on March 9th, a wait of nearly six weeks. The process was so exasperating that, at one point, one of their employees actually asked if I wanted to cancel our shredding service with Iron Mountain. I remember thinking, "What a wonderful idea, let's just cancel everything!" I cannot stress enough how little I would recommend Iron Mountain to anyone, especially for document storage. I would warn them that if they ever needed access to their records, they should be prepared to wait about a month and endure endless headaches. To make matters worse, our office hours are clearly stated on several of their documents (Monday through Thursday from 8:00 AM to 4:00 PM), yet Iron Mountain scheduled deliveries for 5:00 PM on a Friday twice! On another occasion, they arranged a Thursday delivery for 5:00 PM, so we stayed open until 5:15, only for no one to show up. I have truly never been more aggravated or disappointed by a company.

From the owner: Secure Shredding Services - Iron Mountain secure shredding services protect the privacy of your…read moreinformation by destroying paper records and documents, plastics, and media in a cost-efficient, safe, and compliant way. Records & Document Store - Secure offsite document storage. Records and information are the lifeblood of any organization. Safe and secure document storage is critical to compliance and business continuity.Document Scanning & Digital Services - Gain secure, collaborative access to your information. When you live in a hybrid world of paper and electronic information without a unified view of your information, you and your employees spend precious time searching for what you need. Vital Records Storage - With a strong local presence and nationwide coverage, we're the trusted partner for secure storage of vital records--protecting your irreplaceable assets with care and compliance. IT Asset Destruction Services - Our secure ITAD solution prioritizes your business' data security, sustainability and brand reputation. We'll help you destroy, recycle and/or remarket your retired IT equipment through a reliable, environmentally-friendly and compliant process. Our ITAD approach will help you reduce e-waste and retain maximum value from your end-of-life IT assets, including your computers, mobile phones, servers, hard drives and more.

Only made it a one because zero is not available. This place is the worst. Good luck cancelling…read morethis service. It's a complete nightmare. Find someone else if you value your time and money. It's been over a year and I'm still pissed so I'm writing this. Jeff Overby Inkjet Solutions

SEXIST LIARS --- I have to say, I have never felt as ridiculed and talked down to as I have in my…read moreinteractions with Iron Mountain and their Senior Sales Manager, John Sargent. Iron Mountain will GLADLY take your documents, however when it comes time to destroy them they charge an exorbitant amount and point to the signed contract. When I ask for a copy of the contract, they are not able to provide it! This man and this company think they can push me around because I am a woman. When I argue with the Senior Sales Manager I get hung up, on and my billing clerk is told I have cancelled my contract. RIDICULOUS! Worst customer service starting from the top of the organization!

We had 2 office computers down and could not print our invoices. This guy comes in.....LOL...like…read more(NEO) from the MATRIX....and sat down at our main computer.....did some clicks, got up, went to the other PC...clicked some stuff, then went over to our printer...turned it off, and cut it back on.......IN 2 MINUTES, WE HAD 25 INVOICES PRINTING!!!! WTF!!!??? 19 minutes at most....YELP, and YEP, U biz with small PC issues, or home office ppl, hit these guys up! I meant to give them 5 stars but this YELP app is trippin...(sorry WMT) u guys are the IT dudes, get them to fix that YO~

From the owner: We are a (Disabled-Veteran) Owned St. Louis based IT Support company operating as an MSP (Managed…read moreService Provider) who support Windows PCs, Macs and even Linux machines. We are currently working on Windows 11 Upgrades due to Microsoft ending their support for Windows 10, this coming October. We service the St. Louis surrounding area in a 30 mile radius. We do offer remote support or we'll come to you, pick up your device and deliver your device when the service has been completed.; veteran and first responder discounts