While doing my research on tech replacement stores, this place offered the most affordable price in…read moreMadison for macbook air screen replacements. Great thing was, I didn't even have to take a bus to get here! This place is conveniently located on State Street, a fitting spot for students who go to UW- Madison. The repair took a few days because they had to order the part but once it came in, the actual replacement only took a couple hours. By the time I got out of class, my laptop was as good as new. I did get a used part (because it was cheaper and I'm not rich) so there were small scratches but not that many (2-3 perhaps) to actually complain about because they aren't distracting let alone an eyesore. I liked that they did have the option to get a used part, though, instead of getting a brand new one for way more. I did wait a few days before submitting this review because I would've jumped on yelp as soon as I got home from the store but I figured I should wait to see if any malfunctions occurred before I start raving about my experience. Lo and behold, it's been almost a week and my computer is still doing great. One thing I'd like to point out is that the people behind the desk have great costumer service. The guy that I communicated with added some additional services that were of no cost like lightly cleaning my keyboard and adding a screen protector which I found to be really nice. I've already recommended my friends to this place and will come back if I ever need their services again (but hopefully not for my sake).

I ordered 9 MacBook retina computer keys on eBay from Rocket Cell Phone and the service was top…read morenotch. We received the keys quickly and because I had initially ordered 1 and really needed 9 they called me to clarify my order to make sure I was satisfied. Thank you Rocket Cell hopefully I won't need you again but if so I will not hesitate to contact your company!

They replaced a swollen battery on my cellphone. They had to order the battery from a 3rd party…read morevendor which took a little while. Phone was taken care of in a week for an affordable place...will go back if other issues happen with other electronics

This past weekend, I was once again very pleased with their great and friendly service.read more

The wonderful folks at Graphite helped me say goodbye to an old friend: my 17" 2008 Macbook Pro…read more This workhorse computer saw me through a lot of hard times, from dissertation-writing to starting my own business, website, and beyond. I had already been to the Apple Store for emergency Rx after getting the black screen of death, only to realize that those poor technicians are working within a very tight timeframe and under high pressure. Though knowledgeable and friendly (at least in my particular case), they are almost certainly unequipped to tackle the more complicated issues like a fried hard drive or logic board. I am so very glad, though, that they referred me to Graphite for further diagnostic help. A visit to Graphite confirmed my worst fears: the hard drive was fried. Thus began an epic, 2-month quest for the perfect computer that fit within my budget, but that also got me certain minimum specs that I just couldn't do without. At first, I wanted a refurbished 17-incher from 2010 or later. Bob, the owner, did some sleuthing for me: he tracked down some representative models online, looked at all the specs, ran the numbers, and gave me the breakdown of what it would cost to get the computer up to my minimum requirements. That convinced me to target a newer, 15-inch model. Finally, Bob told me about a fantastic special Graphite was running and I was hooked. I ended up with a new, BANGING computer. My data was all backed up from my old computer, but I didn't want to lose some of my programs if they could be salvaged. So Bob spent a LOT of time on migration, since my hard drive was apparently fried in a most spectacular way. Despite that, he didn't charge me any more than the original quote. He also spent a lot of time with me to be sure that programs had transferred and were working properly, and that everything was set up correctly. The staff at Graphite are all friendly, capable, and HAPPY. Bob told me that he has a couple of staff who came to him by way of the Apple Store: not only were they well trained, but they also gravitated to an environment in which they could spend more time taking care of customers. Graphite is in the process of expanding and remodeling as a part of gaining Apple Premier Reseller status. This is going to be an incredibly cool store to visit, and I'll definitely be back (once my wallet recovers) to check it out. So if an optic-nerve-fryingly bright, pressure-cooker type of environment isn't your thing when you're shopping for Apple products or getting technical help, come give Graphite a look. Actually, you should really check it out anyway.

The staff is very helpful and spent as much time with me as needed. After my computer repair, they…read morehelped download and install software, and do things I don't know how to do and things the Apple Store wouldn't take the time to do. i had to go back more than once and found them happy to help. Highly recommend for old computer repairs.

After these guys fixed my most recent phone I was certain I'd previously written words of praise…read morefor their work. I was wrong. But in the past couple years I've sent several devices their way to be fixed. I used to perform such repairs myself, because I'm a DIY guy, and felt it was an expense I didn't care to incur. For a while that was great I learned something useful and it served me well in broadening my personal knowledge and skills for work I make my living to a degree. But to do it myself took time that these days I find is not effective in savings. They are highly efficient and ultimately are about the same out of pocket cost in terms of labor + materials + time to receive parts. Overnight getting a battery replaced in an iPhone. Having a touch screen digitizer replaced. I took several hours my first try and was stressed to no end when it came to the installation. If I broke it the final cost was essentially the price of an iPad so I accepted that the pros can do this job and I'll be a pro in my line and we all win! Killer prices and the guys at this shop are both knowledgeable and take a moment to talk if they have time. Some stops they are busier than others, todays the owner was present and assisted me with some related things of interest which was great, all the while he performed an additional fix for a phone I had been picking up. Another couple were there as I was just arriving and he took a moment and solved their issue and simply did it as a nice thing to do, pro bono! I thought I was the only living person left to occasionally give my customers free service simply as a kindness. The man walked back in 10 minutes later and dropped a 20 because he recognized the deed. Supreme!

These guys are great! Super helpful and very well priced. Great advice, fixed a cracked front and…read moreback of an iPhone at a very good price - much less than the Apple Store quoted. I highly recommend their service and quality. Walk-in and out - no lines!!

I forgot my password to my MacBook and totally messed everything up. I took it to Wes and he had it…read morerepaired in an hour at a very good price. Very friendly and professional. I highly recommend Diedrich Tech Repair for your tech issues.

Reliable, affordable, pleasant. More importantly, Wes is an excellent analyst, not looking to break…read moreyour bank, honest. He has been helpful on phone problems, laptop, printers and general advice about computers. And helped me purchase an appropriate printer when mine was starting to chronically act up. Highly recommended. Glad he is in Galena.

I shattered my entire iPhone 7 screen and after taking it to Tech Heroes you wouldn't even notice…read more Well except now I have tempered glass on it thanks to them! After having making a few phone calls I noticed it wasn't "going to sleep" when I put it up to my face. I did a little research and found it to be something with the proximity sensor. I contacted Tech Heroes and they said bring it back in, it will only take 15-30 minutes depending on how busy we are. Of course I went at their BUSIEST time (5pm) and they still got it done in 45 minutes! Not that I want to go back... but if I had to I certainly would!

Walk in the place is dimly lit dirty unkempt. The counter cluttered. The guy holds a conversation…read morewith me while doing a repair. Needed a part that is at a different place.. sadly I did not get that far. $110 for the service. Well I won't be back. And if you've have a dog in the shop clean up after it

Andy did a great job repairing my iPhone 8 Plus, iPad 6th gen, and my sister's laptop. Everything…read morewas fixed properly and is working perfectly now. His pricing was fair compared to other places, and he was kind, professional, and attentive throughout the process. Highly recommend him.

I made a reservation to bring my car in to get fixed and was given an estimated completion time of…read morefour days from when I dropped it off. The car was completed four days after I dropped it off just like they said, and it looked beautiful!

Took in a video iPod (5th gen) that worked one minute, then ran down any playlist without actually…read moreplaying anything. A few years ago, when this unit had an unfortunate run-in with a magnet and ran silent (except for that infernal clicking noise), he replaced the original hard drive with an SSI, so I knew that if anyone could help me with this development, he could. And he did. Works like a charm again.

Went to get my broken screen fixed, took almost a year with poor communication, and ended up…read morecosting me $400 somehow (was told $90 screen, $150 labor). Screen is fixed but now laptop fans make it too loud to use, seem to have traded one issue for another. Ended up just buying a new one. Owner seems to be a fine guy but was not a good experience I would recommend to others. If I had been more local and not out of state constantly, would've picked it back up after the first month and went to Best Buy or something. Maybe those with more technical PC knowledge will fare better.

I took my phone into Tech Heroes after Best Buy said I would have to replace the phone and my…read morecheapest of the three options they gave me was about $400. Then, one of the employees finally suggested Tech Heroes take a look and see what they can do. They ended up fixing my phone in about 2 minutes and it cost me nothing! I was litteraly about to spend $400+ to upgrade from a 6 month old Samsung S5 to a new Iphone... Bottom line, if you have phone troubles, go to Tech Heroes fist. Eric

Needed an expensive repair and they guided me to a better solution. Integrity demonstrated…read more Thanks!

I have needed the services of Fingerprint Computer Services twice in two weeks. The first time, I…read morecalled on a Sunday, thinking that the best I could do was to arrange for a home visit in a day or two. Totally surprised when the IT told me that he could be at my house in two hours. He fixed my "crashed" laptop in an hour. Runs perfectly. Second call, two weeks later, was for connecting a device by way of downloaded app and much manipulation. Oh, he came the same day that I called for help. I strongly recommend Fingerprint for all your computer needs. Doug Flaherty, Appleton WI

I called Fingerprint Computer Services to mount a tv above our fireplace. They showed up on time,…read morecompleted the task in an hour, cleaned up after themselves, and charged the quoted price. Very satisfied.