So it will be going on one year November 1st and they have already increased the rent twice within…read morea one year span. Watch out because they just keep increasing and increasing the rent. Mine went from $132 to now $165. May wanna find a place that locks in the amount for at least one year. Just my suggestion.

I've been renting from you now about 2-years , the only problem I have is that you folks raise the…read morerental fee every year, To whom it may concern, Give to your reliable customers give them a couple of months free, Doing just that would be a huge incentive for new customers. Your facility is very clean. the lighting is great. your security is top notch, But the help that receive from Eddie has been outstanding, Eddie has been courteous, willing to help what ever I needed, Eddie is a prime example of a responsible employee that most companys are looking for and will give them initiatives to stay. my hat is off to Eddie. Russell Petrello

Thank you so much for having such a wonderful employee in Irene. She has grea customer service and…read morewas extremely helpful. I was having so much trouble with your online service and Irene helped me secure my unit and I was in and out before I knew it.

From the owner: We are the only climate controlled storage on Pat Booker. Come on by or call, and get a tour of our…read morestorage units and see what makes us stand out from the others.

Have two storage units at this location. Rate was increased on both units, which is in the…read morecontract and we understood. Plan was to move belongings from higher rate unit to lower rate unit as they are the same size and two spaces from each other. We arrive at the facility to find our lower rate unit was broken into and are having to now move our stuff from that unit to the higher rate unit. And police report filed. We requested to have the rate remain the same as the lower rate unit since a break in is out of our control and they can't fix the unit until we vacate but Public storage refused. Aside from our unit we saw at least 4 other units that were tampered/ broken into. Do not store your belongings here.

Ms Mia went above and beyond to assist me when I was in a bit of a rush the other day. Incredibly…read morefriendly, very helpful, and above all professional! Thankyou again!

Excellent customer service! In the office I spoke to Sammii…read morewho was very informative and helpful. She was able to answer my questions and make the process EASY! I'm glad I left my other storage facility, HERE they make customer service a priority!

Good location, clean facility and great customer service. Thanks to Sammy & her team.read more

The storage unit is convenient and easy to access. Good luck getting someone on the phone and…read moregetting through their annoying AI gatekeeper. You better get your own high security lock instead of the easy break in combination lock thy give you when you move in. Not that it will stop anything because I found two people on that facility that had their stuff stolen because someone took the screws out from the unit walls behind it and stole all their stuff because they are so cheaply built. While I was talking to the police about my break in a lady walks up asking about her break in from Feb 3rd and said they came back the night before to steal the rest of her stuff. I lost over $25,000.00 and insurance will never cover it and they stole everything except my wife's yard decorations. They raise the rent after you get in there, they promise two free month's rent, give you one and you have to bitch to get the 2nd month then they'll jack up the rent the next month to recoup what they just gave you. I've used a lot of storage units over the years and this has been the worst. They knew these break ins were happening but they haven't done anything to increase security or notify people to check their units because they know people will move out. The thefts at my facility feel like someone in the company is giving out lock combinations others are losing their property because of the ease of breaking the latches. This company operates under a number of company names and I wouldn't use any one of them. I was in a big hurry when I had to move in and didn't read the reviews or I would not have gone with this company or facility. Converse, TX and San Antonio as a whole sux and we are moving away from this whole area ASAP. I lived in Houston for 60 years with no crime. Moved to SA and my truck was broken into to get nothing out of the truck, people tried to break in my home in Universal City twice, nice neighborhood, had to draw my weapon to stop two muggings and now I lost $25,000.00+ of vintage musical equipment because I trusted this storage facility. I know it was automated but while I was dealing with the police I received a notice I needed to pay my March bill for $148.95. My bill started at $79.00/mo in July 2025. Store you crap here at your own risk because these people are 100% automated and good luck getting anything resolved. When I called in they had an option to file a break in report like it was an everyday thing. It appears they know their operation better than I do and they are just fine with it, just file the insurance and they can keep doing business as usual and will not do anything to address these horrible negative reviews.

Same story, 2025. Rent goes up every 6 months; many units were broken into on the same weekend,…read moreincluding mine. Definitely an inside job. Now they want to increase rent due to updating security. Give me a break. No on ever answers phone. I miss when the old couple was running it. Gotta move out this month and hope the investigation will uncover these crooks. DONT rent storage from here!

Unless you want to store items with little or no value, avoid this place like the plague. My…read morestorage unit was burglarized & ransacked. Police & insurance had to get involved. The policeman seemed skeptical. What are the odds? The surveillance camera covering my unit was 'having technical difficulty.' (wasn't working) There just happened to be a hole in the fence-- also not covered by surveillance. Someone just happened to know the gate code. He said they get a call about every one or two months about this place. His advice: shop around & find a different location. To add insult to injury, read the fine print if using their "CubeSmart" insurance. If understood the payoff correctly, $2,000 is the maximum they'll pay for your $12.50 a month. Finally the 'hardened' locks they sell you. The shank of the lock is shiny chrome plated pot-metal -- not hardened steel. If the cop is to be believed, thieves use a small grinder and can through through the lock pretty fast.

I have had several cubes in multiple stores over the last 10 years, this location was the first to…read morefail to provide world-class customer service, From the moment of signing contracts, to the moment of resignation, they did the complete opposite. I'm particularly referring to the general manager Dale. Hire better CubeSmart. Hire better.