Avoid JE-Co like the plague!!!
8/18, 5pm, called JE-Co. They stated they accepted the Good Sam Extended Service Plan managed by Assurant. They agreed to look at the problem that evening. At 9pm, we arrived at JE-Co with several RV mechanical problems. The problems consisted of a squealing A/C fan, a nonoperational generator, a leaking hydraulic line and an inoperable high speed windshield wiper setting. By 11pm, they said they diagnosed all four problems.
8/19, 8am, JE-Co misidentified the correct replacement A/C fan motor twice before successfully installing the correct motor. They informed me the original diagnosis for the generator repair the night before was wrong, so the parts wouldn't be available until Monday. We chose to wait on repairing the generator and the other repairs until we returned on 8/22. In keeping with the service agreement, we would need to get the authorization on Monday, 8/21, for the repairs done on the weekend. I requested they hold off on closing the repair ticket until we had the authorization for the fan motor and other repairs. They refused, so I paid the full $566.50 even though Assurant later covered $70.14 + tax for the motor and $258.00 for the labor.
8/21, Although JE-Co agreed on 8/19 to obtain approval from Assurant they failed. They dismissed my reminder and follow-up phone calls.
8/22, at 10am, we returned to JE-Co for repairs. At 2pm, JE-Co contacted Assurant and received approval for the repairs. JE-Co stated the insurance reimbursement labor rate of $129 didn't cover their rate of $155 and I would be responsible for the difference.
8/22, 10pm, JE-Co removed the wiper motor; repaired the hydraulic line and replaced the starter for the generator.
8/23, 7am, JE-Co informed me they misdiagnosed the wiper problem. They learned the problem was the switch, not the motor. I told them I would have it repaired when I returned to Virginia. They made me wait from 7am until 4pm before the technician reported to work to reinstall the wiper motor.
8/23, 5pm, JE-Co presented an invoice W10092 for $2,188.92 with an attached credit card receipt for $1,255.01 from Assurant's payment. They told me I owed $861.11. The $2,188.92 was substantially more than $1,592.80 initially approved by Assurant that included the A/C repair on invoice W10063. Upon analysis, the -$337.79 difference in Assurant's initial authorization and amount of the credit card authorization is likely an adjustment for not correcting the wiper problem. However, JE-Co was charging me for both parts and labor for repairing the wiper motor.
8/23, 6pm, I questioned the wiper motor labor and parts charge and the extra 2 hours labor for the generator. I also pointed out I should be getting a refund for reimbursement from Assurant for the W10063 invoice. They said they needed to get the owner's approval for a refund the next morning. I told them we'd need to resolve the refund via the phone because we were leaving the area.
8/24, I called JE-Co. They told me I wasn't going to receive any refund for the first repair. They wouldn't discuss the $895 in excess labor and parts charges or why they charged me for 3 hours when the Assurant approval reflects they requested only 1 hour for the generator repair. They told me if I wanted to get my refund I would have to dispute the charge.
8/25, I filed a dispute with American Express. I determined the amount of the credit card dispute by subtracting the $100 deductible from the $330.94 that Assurant covered for the parts and labor for the A/C fan repair (W10063). The $100 deductible could have been applied to the work performed on invoice W10092. To avoid having the deductible amount as part of the dispute, I was willing to absorb the deductible as part of the first invoice amount. Given the fraudulent charges on invoice W10092, the $100 deductible should apply to that invoice, not the first invoice.
11/2, American Express notified me I prevailed in my dispute against JE-CO. They refunded the $230.94 that I requested.
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Here's a warning to anyone seeking a repair from this "shady" shop. If a technician doesn't complete a job on his shift because of needing a part or in my case, buying the wrong part, your vehicle will sit on their lot until the next day. This is especially problematic if the work begins during second or third shift which determined entirely at their discretion regardless of when the vehicle entered the yard.
Sebastian - Dispatcher, Failed to follow through with his assurance he would get the warranty approval before we returned to have the RV repaired. He "misrepresented" his failure to get approval stating it was due to the difference in the approved and charged labor rates.
G" - Manager, Overcharged me for amount of labor 2 hours above what they requested and received approval for and for labor and parts they didn't install. read more