I regret to inform you that I had an unpleasant experience with a staff member named Irmi on Saturday. I visited the store to request a hemming service for my satin pants. During our conversation, I inquired if the hemming process might require manual work due to the delicate nature of the fabric. However, Irmi responded in a curt and unprofessional manner, stating that if she possessed the necessary skills, the machine could handle the task.
Despite my attempt to clarify that I did not intend to question her expertise, she became defensive and abruptly suggested that I take my business elsewhere if I lacked trust in her abilities. I explained that my mother, who had extensive sewing experience, had advised me that this particular fabric could be challenging to work with, which prompted my initial inquiry.
Despite her dismissive attitude, I decided to proceed with the hemming service and left two pairs of satin pants and a crepe pant for alteration. Additionally, I mentioned that I had ordered a pink pair of pants identical to the white ones I brought in, but they had not yet arrived. She acknowledged my request and assured me that she would handle it accordingly.
There were other clients in the establishment, and she continued to be much more pleasant to them.
That was Saturday, and today is Tuesday. When I arrived at the parking lot, she was exiting the market next door. I smiled and waved to her from my vehicle. I brought the pink pants and two other pants that needed hemming. Upon opening the door, she stated in an aggressive manner, "NO FITTING TODAY. NO FITTING TODAY. I AM NOT TAKING FITTINGS OR I WON'T GET ANY WORK DONE!" I responded, "Okay, I was not aware of that." She raised her voice at me even louder and insisted on a false claim that she had informed me of this on Saturday. I thought to myself that I obviously would not have come had that been the case. I turned to leave, and before I could even reach the glass door, the woman with an unpleasant demeanor said, "You know what, your attitude, here are your pants, because I'm not doing anything." I remained calm and looked at her, thinking, "My attitude? Madam, you are the one with the attitude." I took my pants and told her that now all the negative reviews I saw after I had been there on Saturday made sense. It all made sense. I am deeply shaken by the level of disrespect, rudeness, and unprofessionalism displayed by this individual. I do not recommend her services to anyone. No one deserves to be treated in such a manner. read more