Happened to need my Note 9 repaired as it was completely cracked. Choose this place due to it being local. Intial customer service was good. Had parts ordered for my phone. I need a complete shell casing for my phone. Paid $208! Took it in, was supposed to be completed in a day, took 2 days, and no call to say the phone wasn't gonna be ready for pickup the same day. Picked up my phone on the second day, was completely dead. Charged it up, and it was ok. Shortly there after the phone started shutting off, lines through the phone, just bad, worse thwn when the phone was completely. Took the phone back, showed the staff my phone, and they acknowledged the phone issues and need for further repair. I was asked for my receipt, which I did not have at the time. The staff advised that he could NOT look me up in the system, and nothing could be done without a receipt. Unfortunately, I misplaced my receipt, unfortunately, and without the receipt, my phone wouldn't be looked at, nor would the staff look up the repair information in the system without a receipt. I was advised that my receipt was needed to confirm the date of repair as there is only a 30-day window. I was left with a completely defective and had to purchase a new one. I felt the information could be viewed in their system to confirm the necessary information. read more
