I started this review in 2015, a year after my wedding, in order to properly allow any negative…read moreemotional feelings from the wedding subside and also to properly assess this company's services. It's now 2017, almost 3 years after my wedding and I'm finally publishing this review.
My wife and I hired K&S for our wedding and selected the platinum package, basically so someone could hold our hands throughout the entire process + D.O.C. We had a short timeline, engaged in March with a targeted wedding date in December the same year.
In regards to planning, Kym was spot on. Scheduling visits with the flower vendor, negotiating terms with the caterer, and also coordination tasks at the Nixon Library. She's good about telling you what options can be expensive, price ranges for vendors, and creative ideas within a certain budget framework. One minor annoyance was that every meeting she would spend a couple hours with us discussing, writing notes and follow-ups, but then go MIA. The next meeting would require a refresher (like she forgot key details), or we'd be proactive and send out an email or text asking about the status. This problem became so widespread (i.e. she will tell you she'll follow up in 3 days but then go a week with no response), that I had to send an email to her and her partner that they were upsetting the bride.
My wife and I prepared everything in advance of the wedding so that Kym's team could setup the day-of. We packaged and organized everything in bags with labels and directions. Signs were installed in photo frames, name cards were bagged alphabetically, and layout was discussed all in advance. We arrive into the reception area the day-of only to find nothing was setup the way my wife asked. She was just so frustrated. The money/card box wasn't put where we asked, which involved a lot of guests coming to ask us what to do. It's almost as if the assistants and other team members didn't know what to do or didn't bother checking with Kym for instructions. This was apparent because the following happened -see below.
And finally, the biggest debacle of the night. We had an agreement with the vendor that the consumption bar was to turn into an open bar once the limited was reached. Kym actually helped us with this during the negotiations. One of Kym's assistants for one reason or another got confused and told the caterer to turn the consumption bar into a cash bar. Kym apparently had no idea (not sure how the assistant came to make the decision). No one thought to come notify or ask us. Embarrassingly, our guests had to shell out cash for drinks sometime between 8:30 pm to 9:30 pm. We didn't find out until we visited the bar personally around 9:30 pm, ordered drinks and was asked to pay -imagine our surprise. The caterer apologized, Kym said "this is my fault", accepting responsibility, but the damage was done.
My view here is that the wedding coordinator is at fault in this situation as she holds the responsibility to speak on behalf of the bride/groom (or at least check-in with them before making such a decision). And since when does an assistant make a decision like this without checking in with her boss?! Also, Kym was the one that negotiated the catering contract for us, not sure how her team could seriously make such a huge error.
One key point to make here, the caterer went out of their way a few days AFTER the wedding to make amends (despite their assertion that they only listened to the K&S team). They offered to treat us to an anniversary dinner and a few comps at their local restaurant. As for K&S? Well they were gone with the wind after that last cash payment made at the wedding. It still leaves a bad feeling in my stomach to this day.