This place sucks, over charged on multiple occasions, insurance told me they are inflating treatments by using incorrect codes.

I find everyone very professional & helpful. All services are explained & they provide an estimate of charges one would be liable for. The young hygienist (red scrubs) who handled my cleaning was friendly & personable. read more

I am a new patient and would highly recommend Ipswich bay dental They are very pleasant and professional Had my gums scaled with Becky and she was the best!!! No pain Also Melanie at the front was always prompt when answering my emails Glad I finally changed my dentist. Jodi petto read more

Full disclosure, this review is being written based off on two different interactions, both of which have been ignored and left unresolved. We understand that the pandemic has changed the way things are done and are willing to do our part. What we aren't willing to do is to be ignored. When this practice was run by Dr. James Sorrento as Sorrento Dental it was the best dentist office I have been to, my wife has said the same thing regarding her experiences. That has changed drastically since the business was purchased and renamed to Ipswich Bay Dental. We understand that a business may opt to close and not see patients during the pandemic, but is that any reason in the electronic age that we can't get a copy of our dental records. Both of us made a separate request to get a copy of our dental records. We have both called and left messages and tried electronically to reach the practice. It is as if they disappeared, each of us has left several messages requesting a copy of our dental records, to no avail. Customer service under the new doctor is horrible, do yourself a favor, don't bother becoming a patient and if you are we suggest you do what we are in the process of doing, find another dentist. IPSWICH BAY DENTIST is the unprofessional and unresponsive. read more

This is not the original Ipswich bay dental. The previous owner sold it to a man called Dr Kwan. All these horrible reviews online were talking about how creepy this guy was. My friend just had an awful experience here. This guy called Dr Kwan was just foxy, arrogant, rude and stinky to my friend. And their staff would search for all the excuses they could use to avoid their responsibilities for their actions. If I could give a negative -5 star, they definitely deserve it. Don't ever go there to search for sufferings. read more

Dr. Kwon is a brilliant dentist! Both my husband and I see him for our dental care and we couldn't be more happy with the level of care we receive. He has a wonderful team working along side him and even though going to the dentist isn't something people generally look forward to, it is always a pleasant experience. I appreciate how proactive Dr. Kwon is and how much he stresses preventative care. He sees things that could become issue years down the road and addresses them right away to try to prevent them from becoming an issue later. read more

My experience here was dreadful!! A tooth broke, I called for an appointment, girl put me on hold for 15 minutes. So, I wrote request on office Web Site Page...but they ignored that for 3 weeks..and the TOOTH BROKE!! I filed complaint with Tufts/Dominion..and they say Dr Kwon ignored them for weeks, office staff would only answer yes-no.. would not address my complaint. Today I received report from Tuft's that says Dr Kwon denies I ever called, and I never wrote!! Do you think I am an idiot?? look at the first sentence in the flyer they sent (.We provide the best dental healthcare experience possible is the responsibility of every staff member).very poor English and not anywhere near true for me. And now I hear they no longer "accept" Tufts, but have their own "in house insurance"??? How would you like to complain to them? COUNT ME AS VERY UNHAPPY.. read more

I've been a patient of Ipswich Bay Dental (previously Sorrento Dental) for many years. I'm happy with the new doctor, Dr. Kwon, who I've seen since 2018. I was so grateful when he was able to see me during COVID19 closure when I had an unbearable pain on my tooth. I was able to talk to him on his personal number and he made the arrangement to see me ASAP. Even though Dr. Sorrento left (He was awesome!), all the staffs remained the same and nothing changed, except the name :) All the staffs are super friendly and very professional. They are extremely clean and they take their precaution to COVID19 very well. If you are looking for a dentist around the town, don't hesitate to go here! read more

This is a terrible dental clinic I experienced with all sorts of rudeness and threats to customer like me who was blamed by their own fault. This is my most horrible dental experience in life. The owner here is a man called doctor Kwan who was a rude, stinky and foxy person, yelling at a woman all the time. I came as an international with Blue shields blue cross insurance which covers most of my medical experience. As an international, I know it is very expensive and a messy to check in a dental clinic in United States, so I came to the Ipswich dental bay by requesting their receptionist to confirm if my BSBC insurance could be used here coz I read on my side that my insurance covers basic dental services. So on the morning when I came here, they confirmed with me by telling me that BSBC insurance would cover this dental service for me. That was why I proceeded to the next step by following their nurse to the dentist's room. Well, the dental check was nice and the doctor was. Even the minutes before I stepped outside ipswich bay dental, their staff have told me politely that I will be able to receive my bill after the deduction of BSBC in weeks. However, several weeks later, i received a bill from them with a full payment. I was trying to call them many times to ask the reasons, their phone was never connected but it always left me with voicemails. I wonder why they told me at the very beginning that I could have the dental service which was covered by my BSBC. I tried again and again to call them back in more than 20 times, still, nobody picked up the phone and it was always voicemail. At the end of June which was like 6 months later, a lady called Diana finally got back to me by apologizing to me that I could pay only 50% of the full payment which sounded ridiculous to me that I had to pay for their fault. But as an international who came here new, I indeed found no way to help. Finally I had to go to their office in person to figure out the reason. The receptionist knew nothing about it by keeping telling me it was my fault that I didn't check my insurance before coming to them. After 20 minutes discussion without solution, this man called Dr Kwan who is in charge of the Ipswich bay dental showed up. He yelled at me rudely by telling that pay or not, otherwise they call the police, and they will send this case to the collective agency which I don't even know what it is. He saw through me that I didn't know what is collective agency. Then he started to threat me if I don't pay and leave, they are gonna send the police to remove me from their office. Well, as a woman, i didn't know what to do, I was forced to pay the full payment. But I requested this woman who swiped my card to offer me a full description of my full payment by clearly telling when and what I paid for. She looked panic without any reasons and she wouldn't even cooperate with me to show me a paper about what I paid and consumed there. If I paid, as a consumer I certainly had to know what I paid for and who received it and they were just arrogantly declined me. Finally we had to call the police to come for resolving this issue, so they started to print down the receipt about what I paid for. I don't care about the money I paid out to them for their own fault for checking with the insurance company, whether it is 50% or 100%. But this was an awful and stinky experience which I suffered in their clinic. I feel like being badly treated and as an international, I find no way to protect myself. This is the Ipswich Bay dental I would never suggest anyone to use their service!! Awful!! read more

Awesome dental office. My tooth broke and I did not know what to do. Dr. Kwon was able to squeeze me in at the last minute and put a cap on the same day. Staffs are very cautious about safety against COVID-19. read more