I am grossly disappointed in Iowa Eye Center in Cedar Rapid, again. I have held on the the hope that things would get better. Sadly they haven't. The reception staff displayed no regard for my privacy or any HIPAA regulations. I went to the desk to inform them of my arrival. I was asked to verbally confirm my name, date of birth, address, phone number and insurance company. I don't understand why that wasn't written so I could confirm/change any information discreetly. Then I was handed a clipboard and asked to fill out forms, which required I fill in the same information I just confirmed at the desk. When I completed the forms, I waited behind another patient who was speaking with the receptionist. The receptionist asked for my forms while still checking in the patient before me. Reluctantly, I handed her the clipboard and was asked to sign another spot on the forms. I did so and then watched her lay the clipboard face up in front of the other patient and tell me to have a seat. The receptionist seemed shocked when I reached over and turned the clipboard face down so that my personal information was no longer in view of other people. I waited over 30 minutes before being called back. I've had challenges getting my prescription for glasses converted to a contact prescription before and asked my doctor what to do. I was told to go to the optical department and "Ask for Bri". I did, but didn't get to speak to Bri before I was told they would need my insurance information. When questioned why, the lady replied in a defensive tone, that they don't share information with the with the optometrist practice because they are a different entity. I understood that yet still wanted to know how my insurance information was helpful in getting my contact prescription. Then I was asked to have a seat and wait...again. About 20 minutes passed by and I was asked to step into another exam room. I explained I didnt need another exam, that I was only there to get my prescription for contacts. The lady told me that the doctors require a contact exam and that there are state and federal laws that support this requirement as she pointed to the poster on the wall. So the optometrists, that are a "separate entity" are allowed to dictate this practice? It was an optometrist that told me I wouldn't have an issue just getting my contact prescription and wouldn't need another exam. Each "entity" blaming the other and yet my time and request are disrespected. Oh, and it would be another charge of $40 that my insurance doesn't cover. I was given the 'good luck in getting any other optical place to help you' speech. As a patient and a person, I feel completely disregarded, deceived, and disrespected. I will never return to Iowa Eye Center, nor would I want anyone else to feel as irrelevant as I did when I left that place. read more