I too agree with others who have written reviews. If I could give a less star rating I definitely would! When given the choice of a proof or not... you absolutely should pay the extra $10. I had problems from the beginning with the address list. If I could show you all the times and dates of telephone calls I was forced to make correctly errors Invitations by Dawn did....you would be amazed! and decide to choose another vendor for invitations. I was told by a customer service rep. that because I had so many problems; they would update shipping to overnight. But, when I checked my bank statement, low and behold there was a charge. Since this was a Friday and they are not open on weekends; I was forced to wait until Monday to deal with yet another misfortune. Eventually the charge was removed Also, when you find an error the company made, you are asked to submit a question to them and then wait for an answer. This doesn't happen immediately either! Customer must be very diligent and check every detail even after you submit a change in which the error was made by them because many times the correction of a zip code, spelling of names, leaving last names off still wasn't corrected. I became so frustrated!!! I would rethink giving Invitations by Dawn your trust with such an important event! read more

I am sorry to say this, but DON'T USE THEM. They have made five MAJOR mistakes in the whole process of my wedding invitations and RSVP's. Twice with the color (A customer service gentleman actually had to audacity to tell me I can't tell the difference between brown and gray!), Font, RSVP date (They printed March when we are in mid April, is anyone paying ANY attention to the customer's instructions??), and quantity. They almost printed 150 cards when I requested and PAID for 50. Oh, they are very good about refunding you and apologizing. And the end product is of good quality. Frankly, what bride needs this headache?? They end up wasting much of your planned and needed time having to re-produce and rush order everything. I think their biggest downfall is not sending you a physical proof. It is all done by email, and naturally the colour you will see on the screen and the one you will end up with, are nothing alike. Most of the customer service reps are very polite and helpful, but it doesn't make up for the frustration and time squandered. When you are planning a wedding, you need this time. Unacceptable. I even asked one of their reps, if this is all happening to me only or to other as well. She said this is quite frequent. DON'T USE THEM! read more

I used this company for my wedding invitations. I found a design that I loved and liked the option to customize the wording, the font, and the colors. I was able to have my name and my fiance's name in a different font and color. I also got the return address printed on the outer envelope which matches the invitations and saved a lot of time. The best part was I requested not to have envelopes for the response card as I am having online RSVPs, and it was done no problem. Great to work with! read more

I used this website to create my wedding invitations. Website was easy & fun to use! Invitations were shipped in about a week; boxes were neat & organized. The invitations themselves were of great quality! read more

I ordered Save the Dates and when I received them our names were so small you could barely see them , I was so stressed and disappointed! I emailed them right away since it was outside normal business hours and the next day I got a email that they would be fixed... I got the new ones a couple days later and they are perfect ! read more

The reviews are true! Horrible customer service. Somehow all of the work I put into wedding invitations got deleted out of my cart and when I called to see how it happened and if they could put everything back in the cart they said no can do and hung up the phone. I sent a follow up email about the poor service and never heard back from anyone. I had a discount I was about to use but since I had to redo everything it expired. Not even worth another phone call. Going somewhere else. read more

The only reason I went with invitations by dawn is because it had The Love Story design. When I received my order I was unhappy with the quality of my photos. Customer service was able to resolve my issues and sent me out new prints that were a lot better. The sample isn't really helpful before ordering but I appreciate that they were able to assist me in the delivery of my reprinted save the dates in a timely fashion. They were a bit expensive but I am satisfied with the finished product and I received a lot of compliments about the save the dates. I think its worth it because I purchased magnets and people will be looking at those save the dates for who knows how long. read more

Complete mess ordering from them from start to finish. I went with them because of the price, but it wasn't worth it. First, I could not order because their site wasn't working, and then I received my invitations and they were misprinted and they weren't folded correctly. It seems they don't review orders before they print them or send them out. They offered to reprint, but I refused since I had already had so much trouble. read more

I usually don't write reviews but decided I should write one for 'Invitations by Dawn' because of their great service. Loved the entire experience with 'Invitations by Dawn'. After researching tons of websites, I fell in love with their selection. They were prompt in sending the sample wedding invitations and the process of ordering was smooth and painless. I received my wedding invitations within a week of placing the order and everything was perfect! Thank you guys for an exceptional job. read more

I ordered invitations, lined and unlined envelopes, response cards and bookmarks. I ordered proofs for the invitation and am very glad I did. The PDF of the invitation at the time I ordered was perfect. I filled in all the blanks the way I wanted the invitation to appear and expected them to appear as such. I was glad I took a screen shot of the PDF because when the proof came, it looked nothing like the screen shot. After about four attempts, over the course of a week, it was all ironed out. I was a little worried that I should have ordered proofs for the envelopes. When the order came, the invitations were fine. The color of the lining of the envelopes was definitely off from the color used on the invitation (I had debated this when placing the order) and the lining was only on a portion of the envelope, not even lining up with the seams (when held up to the light, you could see the seams of the envelope and the edges of the lining). The mailing envelopes were thin and needed an inner envelope so I had to find new inner envelopes (Michael's Craft Stores). The personalization on the other items was not a problem (thank goodness). The tassles for the bookmarks did not fit with the scale of the bookmarks so I spend a day cutting the pre-punched holes away from the bookmarks and not using the tassles. Even if people don't figure out they are bookmarks, they're a nice looking thank-you card. I am happy with what I got, but had to make a couple accomodations to feel confident enough in the presenation. I would say if there is anything you are doubting when you are putting together your order, skip it and choose something else. I would still place an order because they had an invitation style I couldn't find anywhere else, but I would do a couple things differently. read more

We had a very good experience. I was surprised by the low reviews on yelp but it seems like people did not do their research. We ordered and had the invites by the next week, exactly as promised. I found a promo code online and ordered free samples. Do this!!!!! Some are not as nice as others. We found the ones we liked by the sample and personalized and placed our order. With the 30% off we saved enough to even buy some personalized cocktail napkins for our reception. We splurged on the shimmer inner envelopes (worth it). We were printing on the envelopes so I ordered extra everything. Better to have more than not enough and they get cheaper the more you order. Overall we had a very good experience. I chatted with customer service online a few times with no problems. I would only take off for their website. It seems to be a bit glitchy and doesn't always work depending on your computer. Otherwise I would definately recommend them! We are getting lots of compliments on the invites! read more

very unhappy with customer service, i purchased over 500.00 for wedding accessories through this company and they made a mistake in the printing of my mothers name on a memorial candle, i was very careful in submitting correct spelling, and although i have all my paperwork which i explained to the girl on the phone, she insists that i scan all documents with time stamp and date to her. the candle was 19.00. i dont have a scanner so what a hassle! I will not purchase anything else through them and i will not recommend this company! not to mention be very careful because when you order items they are very cheap looking compared to the pictures on their web site! read more

I am a bride to be on a budget, however, not so cheap as what their invites looked like, the online proof was correct, it looked great, like a high quality invite. They said they'd arrive in 3-5 business days, and they did, but i could've cried when I opened the boxes, my unreturnable personalized invitations look like they were printed on a personal computer with thin ivory typing paper and purple ink from a bad cartridge, and there is nothing I can do about it. I am ashamed of them, but will have to send them out anyway. What gets me is I spent $250 on something I probably could have done (and even made look better) with Microsoft Publisher, plain old paper and purple ink for like $20! I would never recommend Invitations by Dawn to anyone!! Thank God my future mother-in-law is a scrapbooker & creative card maker, we plan to cut them apart, repost the printed message part on purple, orange and ivory cardstock and try to make them look better! read more

ordered invitations by DOWNs...should of read these reviews prior to ordering....They got nothing right..and shipping was horrible, worst place to get your invitations, or whatever you want to get from them...FIND SOMEONE ELSE ON THE WEB OR DO IT LOCALLY!!! these guys don't give a $hit about you, and your invitations. crappy customer support read more