I don't recommend this company at all! My fiancé went into their website on 1/25/18 and thought they were the perfect business to go with. She was going to place an order, but kinda held out because of the price. She did place the order in her CART and was going to submit later, but never submitted the order. A few weeks went by I decided to pay for it my self for her on 2/12/18 in the amount of 339.59 (order#18169000), and they gladly took the money. On 2/12/18 they went into her bank account and decided to take out another 339.59 without even bothering to ask her. She called and spoke with some clueless woman that worked there. Invitations by Dawn said that they would put the money back into her account soon as possible. Mean while my fiancé has two bills that are to come out of her account today and was relying on that 339.59 to cover those two bills. Invitations by Dawn still hasn't put that well needed money back into her account as of yet. Soooo, if you wanna get charged twice, Invitations by Dawn will gladly take your money. Ronnie Graham graharon@gmail.com read more

1. I'm not sure who packaged the invitations, but some of them arrived dented. 2. The folders are flimsy paper material 3. There was dried glue left on some of the folders 4. The print quality was poor-- some of the lettering on most of the invites were smudged. Overall, do not order these and be careful about ordering from this company as the print quality is inconsistent. read more

Invitations by Dawn - Smudged lettering on most of the invitations - Cards & Stationery Near Me - Rexburg, Idaho

Don't order from here! I ordered a sample card and put all my information on it so I can actually see how the wedding invite would look and they sent the sample card with not my info or any of the fonts I spent over 20mins customizing! I just called customer service and they said all their sample cards arrive with generic info and nothing customized! So why did I spent so much time customizing and spent $8.75 for it! Customer service wasn't helpful and regardless the quality of the "sample" card wasn't nice. Wouldn't order here for my wedding. read more

HORRIBLE experience. On January 11th, I ordered 2 sets of Rose Gold Foil Seals for a total of 200 seals. I was told the order would ship on the 14th, standard shipping. These seals are not inexpensive. We're talking $15 for each pack, and then with shipping, it's a total of $42. I realize it's expensive, but I wanted Rose Gold, and they're the only ones that have them. On the 24th, I realized... hey, I haven't got my order yet. Go in to look at the status... and they haven't even shipped. I chat with customer service that morning at like 9:30am, her name was Laura. Laura says, oh I'm so sorry, I'll fix that for you and get you upgraded 2-day shipping for your issue. I'll confirm this with you by sending an email after my supervisor gets off the phone. They have to approve this. It gets to be 4pm, and I still haven't received an email, so I open up the chat again and talk to someone else... asking about my order. Oh yeah, that will ship out tomorrow... Laura got the order ready. It's all good. You got 2-day shipping. You'll get an email when it's sent out. Great. Not great. 2 days later, I check back in on the status. It still hasn't been shipped out. Open up the chat. It's Laura again (the chat person). Hey yo, what's the status of my order? Oh, well... uh... it's going to be shipped out today. We've made the shipping label. Doesn't ship out that day... Pop open their chat again. Talk to someone else. What's the deal with my order. Oh, I don't know. I'll check. Oh yes it'll ship out today. Ships out the next day. Fine whatever. It's going to get here, and I'll never have to deal with this company again. Except. Yep. It just keeps going. February 3rd, I finally get my order. I open the package. I only got 1 set of rose gold seals. Now granted there are two items in the box... but the two items are 50 packs of the seals. I counted through them, just in case they were mislabeled. Nope. I only have 100 seals. I open up the chat and Kristina has now assured me that she has placed another order and that I've got upgraded 2-day shipping. IDK when the next set of 100 seals will arrive, but I would put serious bank on it not showing up until the end of February. ALL OF THIS HULLABALLOO and I ONLY ORDERED SEALS. SEALS! PREMADE SEALS. They're not special. They're not custom. THEY'RE STOCK SEALS. I would NEVER trust my wedding invitations or anything else important like that with this company. The people are so incredibly incompetent the shipping department is a joke. It is not worth the headache. Go to Minted. Seriously. read more

Pretty invitations! Bad customer service. On the day my invites were set to be delivered, we got an email saying a color option wasn't available. No big deal - we make a new selection out of the list provided. The next day, we are told that they made a mistake and the new color we selected isn't available. Again, no big deal so we make a new selection and ask for an updated invoice with tracking. Receive an updated invoice with nothing written in the body of the email and no tracking information. Emails have no signature, so you have no idea who you're speaking with. There's a complete lack of emotion/empathy/personality in correspondence. Overall, just a weird experience that leaves you scratching your head why. It feels like maybe all of our exes work here and they're salty we're getting married. read more

save your greens and order online with dawn! we ordered our wedding invitations & matching thank you cards using their online shopper and were very pleased with the outcome. while their card stock and printing is not top-of-the-line, it is still very good, and for the price you pay, a great bang for your buck. TIP 1: ORDER SAMPLES i was a bit hesitant about ordering online, but dawn sends free samples for you to look, touch, feel so you know exactly what you can get. although we ultimately ended up going with a different design, we liked what we saw in the sample pack. we had specific wedding colours in mind, and also wanted something simple and elegant, and they had exactly the design that we wanted. TIP 2: USE ONLINE PROOFING...IT'S FREE! after i placed the order, they sent online proofs almost immediately, which saved both time and money (physical proofs mailed to you cost more). the proofs had a few mistakes, but after making another call, the small mistakes were corrected and we confirmed the order. TIP 3: ORDER PRE-PRINTED ADDRESSES & GUESTS' INFORMATION we like that they offer the option to have guests' names & addresses pre-printed on the inner & outer envelopes, for a nominal additional cost. return address pre-printing is also available, for an additional cost. the shipment was received about a week later, which is pretty good considering the amount of customised printing that we wanted. unfortunately, they forgot to pre-print guest information on the inner envelopes, but as soon as i made the call, they apologised for their mistake and re-processed the correct order. we did not have to pay any additional costs, shipping, or return the incorrect order, dawn took care of this. we received the corrected order a week later, and were able to assemble our invitations easily and very quickly. since everything was already pre-printed, all we had to do was stamp the envelopes and mail them out. no address writing or hiring a calligrapher, another time and money saver. many of our guests complimented on how lovely and elegant our invitations turned out. great selection of card stock and designs + good customer service = perfect invitations AND happy bride and groom. read more

Invitations by Dawn - front flap of thank you card - Cards & Stationery Near Me - Rexburg, Idaho

See all

I ordered a sample of a wedding invitation from the Dawn's Invitations. It came quickly and it looked great. It also came with a coupon for 30% off orders $199+. I spent days and hours working on the invitation. I was ready to buy the invitation and reception cards. I added it to my cart, typed in the promo code that came with the sample. It didn't work. I used the live chat feature. She said that the promo code wasn't working and would be bacK up the next day. I tried the next day several times and it didn't work. I called and the lady said that she didn't know anything about a promo code like that. Then she said it was for samples only (who buys $199 in samples??). Then she put me on hold and came back telling me to just order the invitations and email them and they will refund my card the 30% off savings before processing the order. I then asked about the color of the paper of the invitation and reception card and she said "it does look different online but it does say it's the same color paper so it should come out the same. If it doesn't though you can always return them and we will try again". Didn't give me any reassurance about their product so I decided not to go through with this $550 order. read more

Invitations by Dawn - Cards & Stationery Near Me - Rexburg, Idaho

Worst website in the world. Customer service doesn't even know their products or how anything works so cannot help you. After numerous attempts to even create an account, I have given up. Too many hoops to jump through. Tried to save a project for future review, and it just wouldn't save. I'm done. read more

I ordered my wedding invites and I needed them in two languages. They were so helpful with making sure they got all of the accented letters correct. I loved my invites and im so happy I went with this company. Honestly the best price for the best quality. Also absolutely appreciated that I got a few extra cards with my order. Amazing customer service! read more

really beautiful gold foil wedding invitations. Everything came out perfect. Customer service was wonderful. I saved good money and highly recommend the company. I will definitely use them again+ read more

I am getting married the second time, late in life, so I wanted something simple yet classy. I couldn't decide on which invitation, there were so many that matched what I wanted! I found the process very easy to customize my invitations, and got a great deal! They came within a WEEK - PERFECT, beautiful, well-made, sturdy, classy and I couldn't be happier. This was my first big purchase for my wedding and I will use them for all printed material going forward! read more

Ordered wedding invitations from these guys, nothing super fancy, save money for the event. The invitations were fine, reception cards were good, the problem was with the interior lined envelopes. We ordered 36 midnight blue lined envelopes, but received 11 black, and 25 green lined envelopes. We called them up, they said they'd send us some new midnight blues, but we only received 25, not 36. Not the end of the world, but try telling that to a bridezilla or someone who wants everything to be perfect. The printing is good, paper quality is fine, customer service is fine, but it just doesn't seem like there's much quality control going on the outgoing shipments. Probably won't use them again. read more

So I should have followed my own advice and get the invitations for the Celebration of our Marriage (it's not a wedding reception according to etiquette since its months after the wedding) at a local store but I had so much luck with Vistaprint.com (with the save the dates), that I decided to try another internet site for the invites. As you can see by my rating the result has not been good (honestly, I am censoring right now.) So it started with putting in the order (sometime over a week ago) and getting the proof (this was last Monday). Yes, I said proof, they told me I had ordered the proof for the response card, but not the invitation (yeah, that make a lot of sense.) So they email the proof, and it is not what I was expecting. The rep I called to get the proof told me she would call back within an hour to check to make sure everything is ok. Let's just stay I am still waiting for that call. So I call back .... and get put on hold .... so I wait .... and wait ... and wait .... and wait. (I could go on, but I was on hold for over 200 minutes and I don't want to waste your time. Yes, I have one of those phone that times the call.) I finally get a hold of someone (last Tuesday) who was very nice and understanding. She found out that they were working on the correct proof and would get it to me as soon as possible. She upgraded the shipping, so a little less frustration. So on Wednesday, I hadn't received the proof. I try calling, still put on hold. But this time I am successful with getting a hold of someone through their online chat option. She was not nice. She tried putting me off, "I will email you about the status of your proofs." I politely told her I would wait and lo and behold she had an answer within 5 minutes. Lesson learned ... stick up for yourself. I thanked her, and her response .... "You are SO welcome." (emphasis was hers I have a copy of the chat.) Within an hour, I had the proof and a direct dial to the proof department (which they may be sorry about now.) The proof was exactly what I wanted. I called to thank her, she apologized for all the delays (and I never mentioned them, she brought them up.) So the invites arrived today. We got the response cards, but no response envelopes. We got double amount of outside envelopes. But the kicker .... the invitations are from the first proof not the corrected proof. Will be calling them tomorrow .... more to come. 8/12/08 I just talked to a very nice gentleman named Zack. He is a supervisor from a sister company, because they realized they needed help with the call volume. He walked thru the differences on the approved proof and what I received. He states that I should get the correct items by Friday and provided a discount on the invitations when I requested one. I have upped my star rating to 2 based on the service I have received when I have complained. With the exception of the chat operator, all those that have got to deal with me complaining, seem to have done all in their power to correct the issue without any resistance. read more

I had no problems from start to finish when ordering my wedding invitations through Invitations by Dawn. I requested samples and was am so glad I did as seeing them in person helped me make up my mind when selecting our design. I spent about $275 total for 125 invitations, envelopes and response cards. They arrived with plenty of time to spare. For the price, the quality was exquisite. I loved that I got to choose the font, the ink color and all the details. I proofread everything about a million times before submitting my order and I think that really helped me avoid any snafus. Overall, I love the invitations that I ordered for my 07/07/07 wedding and would recommend them to any bride on a budget. read more

If I could give less stars I would. I ordered samples from this company back on March 14, and they were supposedly mailed out on March 15 - after 5 follow-ups via their chat, I have yet to receive any samples. If this is how they are with samples, I'm terrified how they'd react to my actual stationary. Maybe because samples were free, they pay less attention to those customers? Nonetheless, I feel like there are many other companies out there that does customer service better. read more

It is so disappointing to deal with a company like this. Their complete disregard for customer service and attention to detail has ruined our daughters wedding. We ordered invitations in October for a ceremony in January and we still have not received our order. Countless phone calls and attempts to get the invitations and nothing but excuses. I would advise you to save yourself the headache and order from someone else who will actually deliver on your order. read more

I found the perfect invitation for our wedding and a reception for the following day through Invitations by Dawn. Price was acceptable and the design was unmatched for our needs by anyone else. The hiccup I had was with the website not being the easiest to use and to actually create an account and have it function so I could sign in and out was near impossible. I actually left to go to another company after I got booted off or locked out using my password that I made at least 6 times...annoying as hell!! After leaving and finding nothing suitable I returned for another try after I had called the company with not the greatest satisfaction. I gave up and started over with another email address and then somehow everything started to work. They had stated that there have been problems off and on with the site. Got my card designed, did some upgrades, and made my order. I never did see the specific sizes listed anywhere and some of the layouts were not certain. My suggestion is to keep the process like it is but then make a digital layout of exactly what you get and like a mini map of each and every piece that you receive. I ended up ordering and extra count of mailing envelopes because of this situation. I was unclear and just bit the bullet. Everything arrived nice and neat and absolutely perfect and beautiful! Got it all put together and because of our unique situation I made my own insert for directions and such for the two events. Not a problem, just run them through the printer. Did the addressing the same way. Yay, all done and time to mail. Spent extra to have our names and address put on the back flap...DON'T DO IT! Post office said the return address has to be on the front because the high speed laser reader doesn't read the back...so then I had to make labels for the front with return address in a similar font. If I had known that I would have done that in the 1st place. I'll tell you...with not so much effort, address the envelopes on your computer as well as the RSVP envelopes and save a few $$$, All in all, people love our invitation and we went with the Palm Tree with self lick envelopes. I licked all 70 myself and didn't feel like I ate glue or tasted it. All in all, we are very satisfied and make sure you pay the $10 for a digital proof. I would suggest them and would use them in the future but they do need to work on the website a bit for a painless process. -Brian, Escondido, CA read more

Not worth the hassle. I ordered napkins from Invitations by Dawn. I sent the logo to them. There was hardly any communication and needless to say, I got the complete wrong colors. I would NEVER recommend them or use them again. If you are at all picky about what colors you use in your wedding. DO NOT even go here. I even called and nicely asked if they could fix their mistake. She told me I would have to pay for a new order. They messed up and tried to blame me. She said they don't send proofs on napkins. Well maybe they should???? Ya think? Very unprofessional and not at all what I wanted. Now I'm stuck with ugly napkins because I just can't imagine paying again for what should've been done right the first time, its the principle of the whole thing. They obviously have no eye for detail. Yuck. No thank you. read more

I really should have checked out yelp before I ordered the Save the Dates for our wedding. I received the Save the Dates but they didn't put the DATE on there! Really? I know FOR CERTAIN that it was all correct on the order because I had my maid of honor right there and my other two daughters and we all checked and looked over the order for mistakes just in case! So I chatted with the representative and she said it was MY error. BS! I really should have done a screen shot of the order before submitting. Anyways they said I have to order again but with a whooping 10% discount. Ya right! Order again so they can make another mistake and charge me for it. No way. If your looking for a professional and hassle free company to work with this is not the one! I NEVER have written a review of a business before so you can be sure this is an exceptionally bad company to waste your time with. read more

DON'T DO IT!!! The entire experience has been a nightmare. The initial placing of the order was okay, except for the mailing addresses. The upload process never worked and we had to email the file to Costumer Service. We did receive our order in a timely matter, however it was incomplete. There were missing addressed envelopes, as well as some of the enclosures. It has been weeks of going back and forth with Costumer Services trying to resolve the issues. We're two weeks from the RSVP date and we still haven't received all of our missing pieces. We decided to go with IBD to save some money, so we can focus our budget on the larger ticket items. What a HUGE mistake! Unless you're ordering your invitations 6 months in advance, I cannot in good faith recommend them. FYI - Actual quality of the printed material is okay, but not great. Bottom line, you get what you pay for. Spend the extra money and have a profession stationary store work with you one on one. read more

Don't do it! Be careful with ordering the correct invitations--some of the specifications are not clearly marked and the proofs are not very helpful to judge the dimensions. The paper quality on some invitations is poor and it may be hard to distinguish between which ones are printed on high quality paper and which are not. You may, like me, end up with a bunch of invites printed on copy paper. Thankfully, I had enough time to go somewhere else. The customer service was not very helpful or considerate in understanding my disappointment. I was really looking forward to them. The "budget invitations" are a ripoff. Print something yourself or go to a real stationary store. read more

So many issues. 1. Customer service: do not use the chat feature on their website. If you have questions, call them. The people on chat are not trained and give contradicting answers to what the people on the phone say. Trust the people on the phone. 2. Designers are robots and don't review your invitations before sending you a proof. On our details card, we wrote farewell breakfast from 8:30 am to 11:30 am and they switched it to p.m. by accident. We corrected it when they sent the proof, so they sent back a new proof with our welcome party (an evening event) to 8:30 am. We went back and forth on this proof at least 10 times before it was correct. It was clear that the designers put zero care or attention into even reading the text on the card. because just a bit of common sense would have saved us a whole lot of back and forth. 3. Printing issues - We get the final order shipped to us and half the envelopes have a pink streak through the addresses. The printer must have been running out of ink. Did nobody check these before sending them to us?? 4. Printing issues #2 - We request they be reprinted and overnighted to us, we get the new ones, and every single envelope has an "o" at the end of the person's last name. UNBELIEVABLE. Again, did nobody look at these before sending to us? We call and request they are reprinted and overnighted AGAIN. We finally got the envelopes to be correct, and the invitations went out (a few weeks after we'd hoped). We are pleased with the final product but would never order from here again. Not worth the stress AT ALL. With all the issues, they never offered any extra support, reimbursement, or even an apology. Really disappointing experience. :( read more

I spent a lot of time looking on the internet for simple, elegant wedding invitations. Finally found what I was looking for here. Whew! Then, I needed them really fast. I was surprised and pleased that I was able to receive them in less than a week (after paying for next day shipping). That's amazing service. Every time I called their customer service line I received fast, high quality service. I could not be happier. All of that said, their web site needs some critical changes. To start an order you must enter a quantity. You cannot change the quantity later except by starting all over again (even redesigning your card) or by placing the order and then calling customer service to place a change order. Also, if you are ready to place an order but want to "pause" you can't. There is no "save and return" function. Again, you can do this by placing the order and then calling customer service to put it on hold, but wow, that's both scary and a little customer hostile, imo. read more

We hired a local small-business crew to do our wedding invitations, but they ended up charging an arm and a leg for the simplest thing. So, last minute, we turned to invitationsbydawn.com. I am not so tech-savvy, so the invitation I designed using their template was not exactly what I had in mind, but I thought: beggars can't be choosers. I put a note in the Comments section, asking IBD to call me if something looked awful. Two weeks later... I received my package in the mail. GORGEOUS!!!! The invites, reply cards, thank-yous, envelopes!!! I even think they touched up the one I designed because it did not look this good on the computer. IBD: You made a bride very happy. :) Yay! THANK YOU! THANK YOU! THANK YOU! P.S. If I were to advise engaged couples on wedding planning, I'd say: Order invitations online. Much cheaper and just as beautiful. read more

If I could give them less than one star, I would. Absolutely awful customer service. An item was lost in the mail and they truly could care less. My invitations were on hold because of a problem that they caused. Kristy is miserable and you can tell she hates her job and could care less about her customers. The only people who were actually helpful was Laura on the chat. I have many friends getting married and I have told them all to stay away from this place!!! read more

During my wedding invitation process, I was overwhelmed with several choices for invitations from, Minted, Vistaprint, Shutterfly, and many more. I knew what I wanted but couldn't really find it on other sites. Many people attending need firm specifics, and came across a booklet invitation. It was prefect for all the information I needed to provide for my guests. I placed a large order of about 180-200 invitations. They came right away and were beautiful; plus the PROMO really helped too. I just placed another order for 'Thank You' cards using a PROMO. I got 180 cards for $107 w/ tax; I did a small upgrade on the Matte finish. Regardless of other reviews, great company and I highly recommend. They really saved me a ton of stress. Everyone loved me invitations and kept saying, Classic and Elegant. That is what you get with this company. Hope to work with them again. read more

I was so pleased with this company when I ordered my invitations. I was able to design my own invitations and they changed some things for me and sent a digital proof for me to look over before I purchased. When I called to edit something after I purchased, the customer service I received was amazing. It shipped within the week. I'm so happy I went with this company! I love my invitations! read more

I spent $20 to have a sample shipping expedited. I then spent hours customizing it on line. I placed the order and was told the next day that they were out of stock on that invitation. Why agree to ship me a card you no longer have? read more

DO NOT ORDER!! Ink was a completely different color on the inner and outer envelopes and I was too "too bad" because the they are printed on two different presses so the colors will never match. They don't call you back, don't correct their mistakes and now I am stuck with invitations with two different colors!! Pay a little extra and avoid the stress!!! read more

I received the wrong verbiage. I am so disappointed. I paid over $125 for 25 invitations and they SUCK!

Everything about Invitations by Dawn was great, until I had to change my date due to COVID-19. All of my other vendors worked with me and went above and beyond. The company who I ordered saved the dates from reprinted my save the dates for 75% off. My venue, photographer, make-up artist, hair stylist, DJ, officiant, and florist all saved 2 wedding dates for me without any complaint. The only company that was a headache during this unfortunate process was Invitations by Dawn. I spent nearly $500 on invitations that I could not even send, and all they offered was to reprint them for $300. Every other company I researched is either reprinting invitations for free or for 75% off. I will be buying my reprints from a new company. Invitations by Dawn showed their true colors during these trying times. read more

Let me tell you about this place Invitations By Dawn .... so far i am on my 4th mess up order with them........ 3 times they sent me the wrong envelope size, ordered cocktail napkins they came wrong. and now just received another shipment of the RIGHT envelopes finally just to have the new jersey zip codes messed up on them . and let me tell you calling their customer service and talking to a wonderful pleasantly ignorant woman name corrine who could of gave two shits about the mess, was just so joyous ( NOT) . She was more irritated to take the compliant call than i was of receiving a messed up order for yet a 4TH time. No accommodations were made , asked for over night and they said NO ... all i kept getting was we will reprint them oh great ill just sit here and wait another 3 days for them to COME and be WRONG and call your wondering customer service back to get a damn attitude for your mistake. At this point i WISH i could send all there mistake boxes back and get my money back but of course because ive been dealing with this for weeks now its too late to go anywhere else. I NEVER EVER write bad reviews on anything but this was just a disgrace especially since they were my WEDDING invitations .... For the people i referred i hope you didn't order already take your business elsewhere . I wish i did not have to give a rating because they do NOT even deserve one star read more

We ordered invitations over a week ago, haven't heard from them since (it's supposed to take 2 days to print according to their FAQ). Now they are "closed for the holidays" on Dec 23rd - no mention of this on their website, I only found out when I called their customer service line. When will they reopen? No idea. We may have to just print them ourselves. read more

The Night Before invitations missed the cutting phase so I ended up with a box of 2xpage invitations that now I have to take somewhere to get cut. Company didn't offer to make and mail out new ones unless and until I sent back the ones they forgot to cut. Don't have the time box them up, get them to the post office, pay for postage, and wait for the new ones when they are to go out to our guests in 3 days. WTG!!! #dontorderfromthem. #websitesucks read more

My invitations turned out amazing!! I got invitations for my wedding, rsvp cards with envelopes and the return address on the envelopes. I also ordered table numbers that turned out great! Very pleased and will use invitations by dawn in the future read more

I spent months searching for the right company to do our wedding invites and once I found Invitations By Dawn, I was IN LOVE. For our invites, I wanted something simple yet intimate to us. I found a certain invite that just spoke to me, and ordered a sample. The sample came in a few days (exactly what I wanted) so I started customizing the invites and placed our order over a weekend. By Monday, I didn't get a confirmation email and they didn't take the payment out of my account yet, so I called customer service. I was on the phone with their customer service agent for no more than 5 minutes, she apologized and sent the email over to me and upgraded our shipping! Our invites were sent out on Tuesday and we got them on Thursday IN HAWAII (2 day shipping is AMAZING). The details they put into packaging our order spoke VOLUMES to how good their customer service is. Everything I ordered was accounted for along with extras in case of mistakes (which I definitely appreciated). The invitations itself was way better than I imagined. It was perfect, beautiful and still kept to our simple, intimate theme. Overall, I was pleasantly surprised by the quality of work IBD does and would definitely order from them again. Thank you for making my invitations look AMAZING. read more

Samples ordered Feb. 17 arrived on March 27 (good thing I had plenty of time!) I found the designs to be very creative, but glad I ordered samples, because the quality of the paper is so cheap and cheap-looking, it makes the design worthless. So sad. No, I'm not ordering from them. read more

Although my fiancé and I both loved a design we found on the Invitations by Dawn website, I was dismayed by their Yelp reviews. After considering other options, we decided to give them a try anyway. It was a great experience! When placing my order, I ordered the pricey electronic proofs. The e-mail link to the proofs arrived almost immediately on a Saturday order, so I'm pretty sure they're automated. I immediately noticed that I'd made a typo on the location, noted it on the proof, and sent it back. On Monday morning, I received an order confirmation with a Wednesday ship date. I called to make sure the proof had been corrected and the agent was friendly. He spelled out the corrected address and made sure I could access the new proof online. I received the shipping confirmation on Wednesday and the invites, response cards, and envelopes all arrived TODAY, less than a week later. The print quality isn't quite as good as I expected, but the type is crisp and everything is as ordered. Recommended and will use again. read more

Received 2 of the 3 samples I ordered. The quality is awful for what they are asking. The "new black" looks like it is made with construction paper and the stunning is pretty, but don't choose the gold lettering, because it's hard to read. read more

My fiancé went and ordered our wedding invitations on 6/21 The site kept freezing on her when she went to put in the total amount for invitations. So that same night when she got a chance to check her email ot said that we ordered 192 invitations when we only ordered 144 and only wanted 144. So she promptly sent out an email requesting a change and got no response. So this morning 6/22 she used the live chat feature to get a hold of someone. She explained to them that there was an error and that what was ordered was not what we wanted. The customer support told her that the order was already being processed and there was nothing they could do. Even though the mistake was on their end! Then the support just left her high and dry with responding to her. The worst customer support I've ever seen. We will not be ordering from them again and I am making sure to steer my newly engaged friends away from thus company. read more