Scheduling hours for maintenance and Procare visits need to be accommodating for normal working adults. We cannot just leave work whenever IH/Procare wants. Technicians should have adjusted hours for evenings & weekends. How else would we be able to afford rent & qualify for income 3x the rent? I'm sure the rest of our experience with IH will be inconvenient and painful to say the least. Hopefully the new home holds up until our lease is up. Update: There were no trash receptacles at the house. After jumping through several hoops, being provided spam numbers from InvitationHomes employees in order to call Conservice, it was discovered the IH never requested receptacles for the home or "registered" us so now we have to wait 8-10 days for receptacles to be delivered. I hope the InvitationHomes office in Addison Texas will appreciate having trash delivered to their door until I receive my receptacles. read more

DO NOT EVER RENT FROM THIS COMPANY!!!! rent $2500. move in Dec 9. home looks nice. awful zoo smell from entire carpet upstairs. I call and complain before we move in. they attempt to put badaids by cleaning again instead of looking at real problem that the carpets and padding were soaked with animal urine. after 3 weeks of sleeping 5 people including an infant on living room floor, loosing tons of money on paid movers and furniture set up/shipping ect. request after request for compensation for this awful experience still no response! corporate has done nothing! now I just recieved a utility bill even though I pay another company for utilities . I may have to have an attorney deal with this as it's already February. the floors are loud and creaky from poor install and many other issues. 4320 Hemingway Dr read more

I've had the worst experience with this company since they bought the portfolio from Street lane homes. I've called, emailed, chatted with representatives regarding my utility statement since they were "Transitioning" . Everyone I spoke with kept saying " oh the system is transitioning and your utlitly statement should arrive soon. Then I get an email saying your statement will generate as of 6/01/2024 and you will not be charged during the transition period. As of today, I've never received a statement after still reaching out after multiple requests. So I ended up not renewing my lease due to the crime in the neighborhood the rental was in plus the inconsistencies. NOW that I've turned in my keys all of sudden. The ledger is updated and I'm being back charged for all the utilities when I didn't even know how much of the water I was using, gas, etc!! No statements no invoice or nothing but now they want to keep my full deposit plus charge me 700 + for utilities prior to June 01 when the letter said I WOULD NOT be charged for prior due to the transition. Now remind you, the home was left in great condition and fully cleaned as they didn't charge me for any property damage. I'm super upset with this as the only thing invitation can say is "Well we can split it up in payments" that's all we can do. How would you feel if you are steady asking for your utility statement but since it's an error on their end you have to suffer the consequences. When I was street lane property my utilities was ALWAYS paid on time with no late fees I RECOMMEND EVERYONE TO DO THEIR RESEARCH BEFORE RENTING WITH THIS COMPANY. THEY WILL FIND A WAY TO KEEP YOUR DEPOSIT AND GET MORE MONEY FROM YOU . I HIGHLY DISAPPOINTED WITH THIS COMPANY read more

STAY AWAY!!!! This is one of the worst property management company's I have ever encountered. Price gouging, unnecessary additional billing fee's month after month and even after you move out. Horrrible move in and move out experience. Not to mention corporate and local office does not return calls or emails for problem resolution. If you value your hard earned income DO NOT lease with Invitation Homes. Worst experience ever. read more

This place deserves to go out of business..... Never dealt with them but the fact you could pay upwards of $1000 on top of your rent is ridiculous to me. From just reading the reviews this sounds more like a scam than anything. read more

When I first posted a review concerning a "Security Deposit Refund" 9 days ago, a person responded immediately and asked for information about me and the house I rented. The person said the information would be turned over to an executive committee. What I find to be typical with Invitation Home, I still have not heard about the money the company owes me. Again, they committed to the refund in previous emails. The recommendation not to rent a home from this company has been reinforced. If you rent a home from another person or business, when you move out of the rental, hopefully you'll have an easier time getting the money owed to you. I believe Invatation Homes is motivated to not refund money owed because the money they keep is 100% net profit. I recommend you rent a home from Invatation only if you have no other choice. read more

Still have unexplained charges just added to the monthly statement. Slow responses and no serious consideration concerning issues. I still haven't received a private message to discuss. read more

MR. Jesus tellez was wonderful great maintenance man fixed our issues Fast and friendly keep up the good work..!

This is by far the WORST people I have ever had to deal with. In the past 18 months I have had unabated water and flooding 4 times. Each time it took over a week to get it fixed and I was without water in a major component in my home. . One my sprinkler system ruptured and spewed water at an alarming rate for 36hrs. The water flowed through the street over a mile away and also flooded my neighbors yard causing her to file a complaint with the city. 2 other times a pipe burst under my since and turning the water off did not stop the leak and I had standing water on my floors in 3 rooms. Mildew grew under the sink and I still have mildew stamina that can't be painted over. This last time my hot water heater blew up. 4 days later chasing people down with no logical response I am told it will be 3 more days til they could get to it. Texas habitability laws state we must have hot water. I notified them in writing that I was fixing it and deducting it from my rent as allowed by Texas law. an Invitation Homes rep Jongens Ticsay said go ahead and do it and has me send him the bill we paid. Then after IH said they will or pay for it and we are out $1800. In addition to ALL of this we had a dishwasher filled with milder from one of the water problems for over 6 months. They refused to fix it. Check out all the Facebook Pages that show that Imvitation homes are nothing more than slim lord UPDATE: Casey E I do not see a message from you. read more

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From start to finish and still ongoing, our experience with Invitation Homes is absolutely horrible. We were attracted by the companies values and overlooked the negative reviews. Well soon to find out, they're absolutely true! Stay away from this company like it's COVID-19! We were rushed by Rachel Ross to sign a lease on a home we haven't seen yet with the fear of losing our $500 holding fee. The home we were interested in took 3 weeks AFTER the day it stated it would be ready. We were told the house was cleaned and updated. Well upon moving in...it was dirty and the carpet stunk like pet and child urine. My son got a fish hook stuck in his foot along with a tooth pick in my wives foot. I've included photos of what we pulled out the carpet in one vaccum pass. We requested to speak to a manager, Leandy Garcia who belittled me over the phone like I was a child. Can't believe this company has employees like that. She was very disrespectful to us. But wait that's not all, the upstairs AC unit wasn't working upon move in and there was no running hot water in the home. One top of all of this, the house is infested with bugs! I've had to take several days off work because of all the maintenance requests that should have been done before moving in. Lost hundreds of dollars in wages because of this! I gave them an opportunity to make things right but they failed to do that. If you care about you and your family, STAY away! This company has no care in the world for you. read more

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Run away from this company. They were sued by the federal government for withholding security deposits and junk fees. They did not learn. Trent was suppose to be 2295 a month but realistically 2800 with all the hidden or junk fees. You will never get a hold of your local office no matter what number or time you call. Calls go to maintenance or contact center and both will promise calls from local office that never happen. A junk fee of14.95/mo for smart home (ring on the house),10 months out of 12 failed to work. Mom missed many vital doctor appts but they continued to charge for the fee. One time they added a regular door bell yet charged the fee. 9.95/month filler fee. Filler is subpar and had to buy my own. The filler never showed and every three months required a call to their contracted company. Forced to pay rent online through a third party website and average fee of 100. Day two and the home flooded and took weeks to resolve. I had to pay the electric bill to run their industrial fans to dry out their property. Property was not in the advertised condition from description or pictures. Had a at least 15 work orders. Each one required a visit to access and then you need to be home another day for issue to be "fixed" they go with lowest cost contractor and fixes will continue to fail. There is no way to get credit or concerns addressed. They kept 2100 of my 2500 security deposit for random fees that were not part of the ProCare move out or what you would expect a tenant to do before move out. They want you to clean and fix anything so they can just turn around and rent to another unsuspecting person. Run run run!!!!!!!! Rent from a local owner. Do not do business with them other wise you will regret it. read more

By far the worst company to rent from... 1. 60 day move out notice when the standard is 30 days notice, they do this to make it harder to move out cause no one will hold a home that long 2. Exessive rental increases yearly this year it was $350.00 3. Cancelation of maintainable issue due to the costs of the repair so the tenant suffers 4. FORCED SERVICES YOU DIDNT ASK FOR TO RAISE YOUR MONTHLY RENT IE SPECTRUM, AIR FILTRATION, INSURANCE AND INSURANCE MAINTENANCE, WATER AND TRASH SERVICES 5. No one in corporate to talk to since your car just rerouted to the call center 6. The look for the cheapest person to repair things on the Home which equals trash work 7. If you have mold in the home all they do is paint over it 8. PRICE GOUGING AT IT FINEST Dont rent from these people if we stick together we can run them out of business.. read more

Robert H, a service provider, was so awesome and so kind! He knew the exact problem and fixed it efficiently. He really made us feel comfortable and well taken care. Thank you Robert H!!! read more

My oven door was broken over the weekend. Tywon Young came out on Wednesday with great customer service. He's friendly and doesn't mind explaining the cause and effect. He's great! Thanks Tywon! read more

I'd give zero stars if I could. I could go on for days about the horrible experience with this landlord. Unresponsive, impossible to get a hold of anyone. No one addresses concerns. The only time I've gotten to talk to or see anyone is during the move out process where they begged us to stay despite ignoring my concerns regarding water damage / mold from foundation issues with the house. The move out inspector told us to only clean and not to paint or even bother cleaning carpet because they'd do that anyways. Not shocking, that was a LIE. This company is a joke and I would never rent from this place again!! read more

Maintenance was scheduled to come out for the second time on the same work order and just never showed. And to make it worse they completed the work order even though no one was here. This company is disgusting! Week 5 of no oven! read more

They will not release your security deposit and will charge bogus fees when you move out to keep from paying. Quality of service is horrible. It took 6 weeks to repair a fence that prevented to care for the lawn. read more

UPDATE AFTER RESPONSE: CASEY E: I would like to keep the exchange public in this forum so that your potential future victims can either see that Invitation Home does care about its residents and properties OR that the proffered apology is just a platitude. So I challenge you to an honest exchange in this forum that the public can see and make up their own minds. **************************************************************** If only there were a ZERO STARS rating. DO NOT EVEN CONSIDER DOING BUSINESS WITH THIS ORGANIZATION. CUSTOMER SERVICE, IF NOT COMPLETELY ABSENT, IS ABYSMAL. The maintenance department and/or regional office closes work orders without them even being worked or, at the minimum, before they are completed which causes them to not be completed. Their "escalations" department is so insulated from the public that it takes over 45 minutes to get through to them even though they are the ones you last spoke to that were going to, "get this taken care of." DO BUSINESS WITH THEM OR RENT A PROPERTY FROM THEM AFTER READING THIS, YOU HAVE NO ONE TO BLAME BUT YOURSELF! read more

Invitation Homes - ZIKA VIRUS BREEDING POOL - Property Management Near Me - Addison, Texas

good services great staff, good customer service and great communication skills. great quality homes

I don't even know where to begin. Let's start with the fact that we've been without consistent AC for over 34 days...in summer...in Texas. Oh and the work orders from over a year ago that still have not been completed. -6/15/21 Placed work order through patient portal that AC needed to be serviced as it was not cooling properly. -6/17/21 AC company evaluated the system. Stated it need a new valve also added some freon. Girlfiend missed a day of school due to visit from AC company. -7/1/21 Valve replaced. AC company noted there was a leak in a coil and it needed to be replaced. Girlfriend missed a day of school due to visit from AC Company. -7/3/21 House no longer cooling. Made call to IH maintenance call center. Told call center I have a special needs son and my house cannot be this hot. She placed an order for temp units to be approved by the local office. It was a holiday weekend so that was going to be a while. She also placed a call to the AC companies 24/7 number for them to call me. No return call was received. She also stated that it was noted that the unit needed to be replaced and it had been denied by IH. -7/4/21 I called the AC company myself 2 times. No call back received. -7/5/21 Missed a days work to go buy our own window units since house was almost 90 degrees. -7/6/21 Received notice that the order for the temp AC units had been cancelled since the AC company was coming back out. They welded the hole but noted that it may not hold but maybe a day, a week, a month...who knows? -7/7/21 I called IH and was sent to Victor Hernandez. I stated I wanted the AC fixed properly and not just a band-aid slapped on it since we had a vacation planned that week and I didn't want to have to worry about the AC going out again and the house being too hot for the sitter. He reopened the request to have a second opinion evaluate the system. -7/10/21 Had to come home early from vacation because the unit was no longer cooling and the house was too hot for the sitter 7/11/21 Had to send special needs son to a family members house since the house was so hot again. -7/12/21 My girlfriend contacted Victor Hernandez stated we wanted this fixed immediately. Placed complaint and resolution help request with BBB. -7/13/21 Same AC company came out again (not a second opinion). Stated there was nothing they could do until IH approved the proper repair of the unit. Two temp units arrived from IH. Girlfriend missed a day of school due to AC company visit. -7/13/21 Happened to have our inspection by the city scheduled for today. He stated that IH should have had the AC fixed within a week or so. He also stated that our window AC units were a fire hazard as they are screwed into the windows. We removed the units. -7/18/21 House is 88 degrees even in the morning and evenings. -7/19/21/ AC Handler being replaced today. Waiting to see if it works.... Girlfriend missed yet another day of school due to this visit. This entire situation has been mishandled. We have been without a consistently working AC in summer in Texas for over a month. I called to see about terminating our lease since a family member who will actually make the proper repairs in a timely manner offered us his rental home in another city. They want me to put in a 30 days notice (rent paid of course) plus an additional two months rent on top of that for voiding the lease. You have go to be kidding me!. This whole situation, or time missed from work and school, our vacation being cut short, money out of pocket, high power bill due to AC constantly running and not cooling and having to send my son to another home and us being so uncomfortable in our own home (not even being able to cook since it would just heat up the house more) needs to be compensated accordingly. Oh...and shall we discuss our follow up walkthrough to list anything we found wrong with the house never happened? We were told to place work orders for them....it's been over a year and they still have not been completed. I really expected to be treated better by Invitation Homes. Especially from a tenant that has never been late or missed a payment and takes care of their home like they are in it and take pride in it. And to think I have even recommended your company to friends. read more

Invitation Homes - My house last night at 8:30 PM....and for the last month. - Property Management Near Me - Addison, Texas

I had previously written a review regarding Invitation Homes and Mandy contacted me. She was the most professional person I have dealt with from Invitation Homes (previously Waypoint Homes) on the management side, unfortunately it was too late. I gave proper notice and hired a professional company to come in and do a "make ready" on the house. It was cleaned from top to bottom. He repaired the holes left where my drape/curtain rods were, did touch up painting and cleaned the carpets. I get my deposit back and Invitation Homes charged me $225 for cleaning the carpets of the entire house. When I contacted Joseph Kim, he told me he would send IH's assessment. I sent him pictures of the carpets that my person sent me after he made ready the home. Mr. Kim sent me an email stating there were a pink stain and a dark mark on the carpet, so IH sent someone to re-clean all the carpets to IH's standards, however the pictures he sent also showed that his clean up people had food and sodas in the house. I have requested that they refund at least half of the $225 back to me, because they weren't able to get out the stain and the other dark mark was really just regular wear and tear on cheap carpet. I have attached pictures that I sent IH showing a clean carpet. read more

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When we moved in, the house had a number of problems that invitation homes likely were unaware of, but they promptly took care of everything when we submitted work orders (we submitted a lot). This includes some wear and tear items such as recaulking around joints, replacing a missing baseboard, fixing a door that doesn't shut correctly etc. We have pending work orders for windows and deck work - they are bigger ticket items that they have come out to look at, ans they are working on getting approval for fixing. Another example of them addressing problems: we had a Sunday scheduled move in but weren't given a code to access the property. Obviously it's a company with business hours, so they won't answer on Sunday. They gave us a couple days off our rent to cover the cost of our Uhaul and inconvenience. They did this before I even asked for it, very good problem solving from their people! We've lived in a number of apartment complexes before and never had them take as much care to address problems as invitation homes has. With that said, the renters market is rough out there, it's ABSOLUTELY CRITICAL you tour the houses you want to rent before applying for them. Pictures aren't always the best indication of the state of a property. Make sure your personal priorities are reflected in the property you want to rent. You can tour the property multiple times if you're unsure... I toured probably 30-40 houses before settling on one. Inspect under the kitchen sink and in the dishwasher for roaches, a lot of houses have them (not ours, but most of the ones I toured from various companies did) You can pick the problems you have by picking the right property. Don't pick something you'll be unhappy with - tour the property! Best of luck out there, if you find a good house, invitation homes customer service has treated us well so far. Keep in mind this is, of course, a big company. If you hate calling your landlord and getting "press 1 for... Press 2 for..." Menus, having to wait for technicians to come out for a couple days, customer support with accents, or other various big company stuff, find an individual person to rent from instead of a big company. None of that bothers me, I'm just happy to have my problems taken care even if it takes a few business days :) I think a lot of the negative reviews can be answered with this: invitation homes is a big company! They have other fees other than rent. It's all disclosed in the fine print: read their website and read your lease! They had some fees online for us that didn't apply, probably someone clicked a box somewhere that they shouldn't have - it's up to you to read everything and call them and get it addressed. For me I got a call back within a couple of days. You have to keep up with everything, they won't do it - because they are a big company. They employ two types of maintainance people: invitation homes maintenance people and external contractors. When you put in a work order, they send their own maintenance people to confirm it needs fixing - as far as they know, it could be fixed by turning it off and on again! If their guys can't fix it, they will call out a contractor to fix it. So yes, most work orders take 2 visits to fix. Because they don't want to spend $150 to pay a contractor to come out to your house to find out you forgot to plug something in... If you don't like the practice of businesses tacking on extra fees, write your state representative or congressmen; airlines and everyone else under the sun do it too... I'll update the review if anything changes! But for now we are happy renting from invitation homes! read more

Invitation homes clearly violated Section 92.053. of Texas Housing and Tenant law. They refused to provide a burden of proof regarding why our A/C wasn't fixed after the technician recommended it be fixed. I asked numerous times well after the 5 days as outlined in the law, to provide a written burden of proof as to why it wasn't fixed and why a second opinion was needed (which they have countless times refused to do). Our A/C gave out less than a month later and it wasn't until after their 4th visit that the A/C was ultimately replaced. This resulted in us having to stay at a hotel for 6 days (which they are now refusing to reimburse us for). Had they fixed our A/C when it was first recommended, this would have never happened. The DEVIL himself is a better person than invitation homes read more

If I could give zero stars I would. This company needs to be sued, definitely working on it lol. Specifically in the Fort Worth area, or to be honest this company as a whole is complete garbage. Actual dog water, and whoever is the owner is a pathetic human being. I don't even have to say much because these reviews say enough lol. They don't care about their renters, they don't care about emergencies, response time is bad, constantly pushing the fix date further when it's an EMERGENCY. and don't try to "follow up" under my review, instead go ahead and follow up with the owner of this dog Trash company who charges more than what they are worth. read more

We are super happy with the service we received today from Robert H the tech from Invitation Homes. He was very friendly and knowledgeable.

This is absolutely the worst company to rent your house. We had no choice because in the middle of our lease our rent house was switched to this company. We have been with them since December and every month it's a problem; from over charging on electricity even though we do not have electricity with this company to not being able to speak with anyone and having to call them several days in a row only to say they will call you back. The maintenance team is horrible they have to set up 3 different appointments to fix a kitchen draw and it's still not resolved. If you are thinking about leasing with them DONT!!! You will regret it. I can not wait for the day my lease is up and we can get rid of them. Again they are horrible! read more

This company is the property management company of a property in my neighborhood. Last year after numerous phone calls to their office, they allowed the homeowner to basically kill all the grass in the yard that the previous owners had worked so hard to maintain because they never watered and rarely had it mowed. The first time I called the agent wanted to know if I would walk over there and take pictures to send to her. Seriously, that doesn't seem like it would be my job. Now this year, the yard is being overrun with weeds and the grass is in serious need of being mowed. The homeowners in our neighborhood all take care of their lawns and their property except this house. If you are looking for a property management company and you want your property to be properly taken care of, I would keep looking and pass this one by. read more

Me and my family are in dire straits of finding a home to move into so we applied for a house before seeing it. Never do that live and learn I guess. So we filled out 3 credit apps this morning online at $50 a piece so $150 to only find out that the house should have not even been on the market because won't be ready until July. But there where taking apps on this house and everyone was being denied and the lady Valencia Cannon told me they received a lot of credit apps only to take there money and not get it back cause all apps where being denied right now. Such a scam so stay away from the property management. Such Crap read more

The fact that is so many hidden fees after moving in is crazy. From mandatory smart fee chargers to gas is crazy. My payment almost went up $1000 on top of my rent with hidden fees. This is mad read more

This is how my house is looking because i invitation Homes did not remove the carpet in the home last year before I moved in. They paid someone to move my stuff out of the home and the flooring people still has not made it here. Then, I asked if they are putting hardwood floors down versus the carpet and they said whatever was down is what they are putting down . This is a hot mess! I do not Recommend anyone to Lease or buy a home from invitation homes. Vickie Reynolds read more

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So I wasn't going to add a review but I checked my email and there was a email from a rep stating we had an unauthorized pet and they were notified by maintenance. Before maintenance left he asked for a review which I haven't been doing. So I told him I would. My pet is not unauthorized and if the maintenance or customer rep would of researched they would of saw that we transferred properties after only being there a week due to plumbing problems and a lot of other problems that was eventually fixed and pet deposit and pet rent was paid at the first property. Whoever transferred information to the lease did not put the pet down even though a pet deposit and pet rent was paid and the required pet insurance we also have. So to Jacqueline who thinks she is doing me a favor by emailing me before account managers charge me for unauthorized pet as a courtesy per her email as a courtesy, as a courtesy review documentation before assuming you have caught someone not abiding by the lease they have signed and to Mark the maintenance man check your resources to make sure the information you are relaying back is correct. I could go on and on about the first property but I'm really trying to stay positive with the new property. Tarsha read more

DO NOT. I REPEAT DO NOT RENT FROM THIS COMPANY. My wife and I moved in to the home in January of this year. Here is a list of the issues we've had since the first month that are still not fixed after informing the company time and time again begging for help. Breaker box is old and messed up. They trip daily. The water heater does not work. We have wasps and bees everywhere. Inside and out. We have a hole in our drywall that they cut out to "fix" an issue over a month ago that to this day is still there, and the issue is not fixed. Now on to the fun stuff. We had sewage in our bathtubs for over a week. I called daily and every time I got "sir, you're in emergency status, there is nothing I can do" just to be hung up on daily. Absolutely disposable. My family had to live in a house full of human feces that wasn't our own. Down right disgusting. We haven't had hot water in over a week. And guess what, they'll put "complete" on a work order or "cancel" it and never inform you. So when I call again a week later, I'm greeted with the fact that it's a "warranty" issue and is awaiting further review. HOW IS IT A WARRANTY ISSUE WHEN NOBODY HAS EVEN COME TO LOOK AT IT? This company is a money sucking scumbag. I'm begging you, do not rent from them. You will waste your money and time waiting on people to come "fix" your issues just to never show up. read more

I will never do business with this company again. The property manager is completely unprofessional. I live two years in a 3000+ square-foot home. When I moved in the yard was trash, they cut down a tree and left the stump in the front yard. When I moved out, I asked about my security deposit because I made the home better. They immediately responded with we won't send it till 30 days. I said whatever your policy is that's fine. I just I really need extra money right now. I just moved. At 31 days I called back. I verified my mailing address. At 42 days I receive no communication no check nothing. Thursday afternoon the property manager calls me and says I will send you a check overnight. I apologize. I will attach the tracking information to the email. guess what that never happened! Now it's Saturday morning 45 days and I really really needed that money and the penalty will be nothing but the cost of me not having my money for 45 days was huge very huge. I will never use this company again because I expected to have them pay me on time and we are 45 days later and I still have to wait for a check to clear once they do decide to pay me. read more

Avoid Invitation Homes completely. I've been a tenant for over ten years and dealt with 4 different property management companies before they took over. This giant company has lost touch with reality. Once you have become a tenant with them, the service and attention will stop completely and you will find yourself dealing with a giant bureaucratic mess, where no one knows what is going on, and no one takes responsibility. They find more ways to add useless charges to your rent than you can imagine. The leases get ten pages longer every year. They monitor your water bill (because if it doesn't get paid they may get a lien against them and be forced to pay it) so recently when I had a high water bill due to drought, they decided (because they are not in my city), without asking me, that I had a leak. They scheduled a leak detection person to come out. I did not consent to the appointment and told the office to cancel the appointment because there was no leak. The guy came anyway on a day when I was not at home. So now they are charging me for his visit because I was not there for an appointment I did not make. Since they add it directly onto the rent, and they have an automated system for paying the rent there is no way to avoid paying. I have had nothing but problems with their maintenance department, from waiting a week to get a water heater replaced, waiting a month in the summer with no air conditioning to get the air conditioner repaired, and living with no heat in the winter (during Storm Uri) because the air conditioner repair man did not repair the unit properly. They fine you for every time the HOA sends out a letter, even if the problem is already fixed. The pool guys they send out do as little as possible, but you are required to pay the monthly fee for this. One pool guy even tried to break into my house (I had it on camera). They send air filter subscriptions, that you pay extra for that are not optional. You can't reach property managers on the phone. Instead you get telephone banks in the Caribbean that take messages. You can't even reach them by email. But they insist they have an app, which is nothing but their web page and works worse on the phone than if you just use the webpage. You are on your own and they will screw you no matter what you do. They could care less if you are a good tenant. All tenants get treated badly. This is the worst property manager I have had in my 60 years. They are to be avoided at all costs, because once you sign that lease, you are just screwed. read more

'll start by saying, In spite of reading all the bad reviews on this company. I was looking to rent a home and saw a nice home for me and my family perfect size and location. I applied for the home the Agent that was handling this property was a lil rude but i was thinking just let me get in there and not have to deal with her again. I am a professional person work for the Superior Courts of Los Angeles. I paid all fees and deposits on time. What was needed now was the inspection date from the housing authority. IH only allowed 7days from the time documents were submitted. Now this is a Government agent and sometimes take a little longer esp. if they receive the documents on a weekend and yes IH included the weekends in my 7 days, even though they nor Housing is not open on the weekends. I kept in contact with the Rude agency Yesenia Hernandez letting her know that I contacted housing and it will take 3-5 business days for inspection to be scheduled. She assured me that all they needed was for a date. I called and called inspection dept. and finally got a date. Emailed Ms. Hernandez, called and texted her cell number with the good news I had about the scheduling of the inspection which was today December 8th 2023. She never returned my calls or emailed me back, until today which was the scheduled inspection to let me know that the property is no longer available. WHAT!!!! I asked how is that possible when i just spoke to you and you said yes its available and all i needed was a date. Now I am starting from square one. So I asked about my refund of my $3235 deposit. And she said email me and I can have it sent out to you in a couple of weeks. NOOOOOO!!!! How is it that you take it in seconds through your website, but you have to email me a check for refund. I ENCOURAGE anyone trying to rent a home please please please find another source. Because this company can not be what the rental world has come to. I am in tears typing review... All she said was sorry it's out of my hands read more

Tony Hebrard is the absolute best! His work is always done correctly and he very professional. Wish we could request him all the time for our maintenance issue. Thank you Tony read more

If there is an option for Zero star would be great. No one showed up for walkout tour as agreed on, no one bothered to apologise or reach out. They didn't return the deposit amount without explanation. By not showing up, they lied about list of repairs and cleaning services after 15 days of receiving the keys. I left the house in way better and cleaner condition than when I rented it. On top of of full month deposit, they want more. Dishonesty sucks. A nightmare by all means read more

AVOID RENTING FROM THEM! They do not provide 24/7 maintenance. They will not come out in a plumbing emergency. They won't come out in an A/C emergency in the middle of a Texas summer when you have a baby and have to go stay at a motel. And most importantly you WILL NOT be able to get someone on the phone when you need to speak with a person. They direct everything to their page. Which doesn't help at all for any other questions you may have besides paying rent and making a maintenance request (which you have to do thru an app and cannot talk to someone on the phone about because they'll just ask you to go thru the app) it's impossible to get a direct line to a real person. Customer service is not even a consideration. Go with anyone else! read more

We had a toilet leaking from the tank screws since the day we moved in. I filled out the request for service and they gave me an appointment that was 2 weeks out which I thought was strange for a water leak. So their scheduling isn't the best, but today Tywon Young showed up as scheduled and on time and was awesome! He was kind and courteous and fixed the leak. I'm have other issues with the AC being repaired, bit as far as this work order goes, I am satisfied. read more

DO NOT EVER USE. Had a rental with this company for a year. Was lied to from start to end. The house was never cleaned upon move in, appliances didn't work, the fence was termite invested. The home was never repaired the way it should have been and now they have gone silent when inquiring about getting my deposit back - which is beyond the 30 days they have to refund it. These are the exact people to avoid, but you should NEVER USE THIS COMPANY. Who has a 1.28 rating from the BBB. Scumbags. read more