Starting my review here for invitation homes, so far it has been a 5-star experience. From the very beginning they have been amazing. I want to thank Racheal our leasing agent for being so helpful and communicative with our application process. We were having a hard time figuring out some details with the application process, and Racheal was the only one amongst all the homes we applied for that was compassionate enough to give us the steps needed to get everything done. So thank you Racheal, you deserve all the kudos! Secondly, I just finished my walkthrough inspection with Larry, and he really went above and beyond to notate every little thing that wasn't up to his standards. I appreciate him taking the time to make sure that we were covered on the condition on the home. I also appreciate him taking the time after our orientation to go through and make some quick repairs. Very happy with the move in process so far. Can't wait to see how the remainder of our lease goes! read more

AVOID THIS COMPANY AT ALL COSTS!!!!!! The Federal Trade Commission (FTC) sued Invitation Homes for deceiving renters, charging mandatory "junk fees," unfairly withholding security deposits, and illegal eviction practices. The $48 million settlement required the company to refund consumers for hidden costs like smart home tech and pre-existing damages. The Federal Trade Commission (FTC) and whistleblower lawsuits alleged several key predatory practices: Deceptive Pricing & Junk Fees: The corporate landlord advertised deceptively low monthly rental rates but tacked on mandatory, un-opt-out able fees for services like smart home technology, air filter delivery, and utility management. These undisclosed costs could add up to $1,700 a year. Security Deposit Theft: The company unfairly withheld deposits for normal wear-and-tear, renovations, and damages that existed before the renters even moved in. Unfair Eviction Practices: The landlord was accused of continuing eviction proceedings after renters had already moved out and misleading tenants about eviction policies during the pandemic. Illegal Renovations: In a separate California False Claims Act settlement, whistleblowers accused the company of performing extensive renovations on thousands of homes without pulling required permits to avoid paying fees and triggering property tax reassessments. On top of this, they have failed to fix anything in our house. We have submitted so many maintenance requests for issues, a tech shows up and does nothing then leaves. Visits keep getting rescheduled over and over and still nothing done. The ceiling in the baby's rooms fell in and its been a week and nothing done. Nothing scheduled, I have not heard from anyone. We have made several attempts to contact them with nothing back. read more

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**Extremely Unsatisfactory Rental Experience -- Do Not Recommend** I would never recommend this company to anyone--not even someone I strongly dislike. After reading other reviews, I was shocked by how closely they matched my own experience. There appears to be little to no accountability, and the maintenance process is severely broken. The company relies on third-party management and vendor services, creating a confusing chain of responsibility. Vendors often seem reluctant to work with them, and it appears that necessary repairs are delayed or reduced because complete repair estimates may not be approved. Residents should also expect to take at least two days off work for many service requests: one day for someone to assess the issue and another if repairs are eventually authorized and scheduled. I have dealt with ongoing air-conditioning problems for approximately two years, and the system has been unreliable at best. More recently, a leak in the front yard was classified as urgent, yet it took approximately four weeks for someone to come out and evaluate it. The leak was supposedly repaired, but the yard was left severely damaged. I specifically asked whether the sprinkler system needed to be checked before the hole was filled, and I was told it did not. After the workers left, the sprinklers no longer worked. I reported the issue by text and received no response. Six weeks later, the problem still has not been resolved. The foundation has also been an ongoing concern throughout the two years I have lived here. I was previously told that foundation movement was simply "a Texas issue." There was approximately a two-inch drop near the fireplace, and when I renewed my lease, I did so based on the understanding that the foundation would be addressed. Someone came out approximately three weeks ago, but the work appeared incomplete and poorly executed. I sent Invitation Homes emails containing photographs and a video showing a soup can rolling toward the corner even after the foundation work was supposedly completed. During that repair, the flooring was cut open to install a support pillar near the fireplace. I have been left with an unfinished hole in the floor that still has not been repaired for two weeks. The communication is just as unacceptable as the maintenance work. I contacted maintenance on a Monday and was told someone would follow up the next day. After two days and two additional emails, no one had responded. This is a recurring pattern: no follow-through, no ownership, and no accountability when work orders remain unresolved. Based on my experience, I would strongly advise prospective renters to carefully research this company and consider other options. If reliable maintenance, timely communication, and completed repairs matter to you, this has been an extremely disappointing rental experience. read more

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Unrepentant corporate greed. They are still using the exact playbook the FTC just fined them $48 million for. Do not rent from Invitation Homes. If you do, expect them to completely hollow out your security deposit when you move out, regardless of how pristine you leave the property or what your contract explicitly says. They are running a calculated corporate scheme designed to systematically steal tenant trust funds, relying on the fact that most people won't have the time or resources to fight back. Here is exactly what they will do to you: 1. They charge for pre-existing conditions and normal wear-and-tear. They hit me with over $1,000 in routine "make-ready" turnover charges (painting, basic cleaning). Fortunately, I have a time-stamped pre-move-in video explicitly proving every single minor cosmetic blemish was there before I ever set foot in the house. They are literally trying to make departing tenants fund their property upgrades. 2. They invent absurd "junk fees." They actually charged a $28.75 "Trash Fee" to throw away a single empty cardboard roll and a package of backup HVAC filters left behind as a courtesy. That scales out to an automated corporate labor rate of over $850 an hour. 3. They execute illegal contract clawbacks. They illegally converted $1,000 straight out of my security deposit trust account to retroactively snatch back an advertised move-in marketing concession--directly violating the explicit terms of their own Lease Agreement and Buy-Out Addendum, which strictly prohibit using deposit funds for lease buy-out charges. The Customer Service "Insulation Playbook": When I presented them with proof disputing these fraudulent charges, they completely stonewalled me. They deliberately ignored my communications for nearly three months, holding my funds hostage. When I attempted a final call to resolve it, they kept me trapped on a two-hour phone hold, only answering minutes after the local office had closed for the day to ensure I couldn't speak with any local management. This systematic stalling is an intentional strategy to wear tenants down until they simply give up. The absolute worst part? They generated this fraudulent ledger in March 2026, the exact same month the federal government distributed $47.2 million in refund checks to 444,131 of their previous nationwide victims. They learned absolutely nothing from the Federal Trade Commission's historic enforcement action. They view multi-million dollar federal judgments as a minor cost of doing business, and they are actively deploying the exact same fraudulent schemes against new families today. Save yourself the financial nightmare and the administrative stress. Rent from literally anyone else. read more

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They don't hold themselves accountable as they do tenants. They WILL take your deposit and nickel and dime you for fees and damage. Imagine coming into problems from day one then getting screwed out of your deposit because they say you didn't do something professionally. Below are pictures of when we cleaned our carpet when we moved in. It's worth noting my husband does this for a living. I have pics of the doors where they put putty in the seals instead of getting a door that actually fits the frame. Then you will see the dishwasher they eventually replaced a month after move in. I have an email saved with everything that was wrong with the place on MOVE IN! That house was not ready and had not been checked since a month prior. There were at least 28 items that needed attention. From the lawn, the hornest nest hanging above the front door, nailed shut windows and missing screens. Then they have a nerve to almost 1,100 out of a 1,800 deposit. Ya'll have been warned. read more

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Horrible customer service we haven't had AC in our upstairs bedrooms for 8months the pool guy doesnt clean pool right lies that he comes . They lack communication they tell you someone will call you never happened. But when its rent time Wow there om top of that. Our windows are broken put some many request . There very cheap in fixing there own properties. read more

Invitation Homes - Property Management Near Me - Addison, Texas

If I had an option to leave 0 stars I would. I am currently super sick due to a black mold issue that has yet to be addressed in the home I am currently renting from invitations homes along with door frames that are rotting so bad my front ant back doors do not properly close. this has now caused high humidity levels in my home leading to mold seeping out of my air vents. I have spoken with multiple people and put in multiple maintenance requests just for them to keep denying or putting of the work. DO NOT RENT FROM THEM this company is already in a lawsuit for junk feed and not inspecting homes before allowing renters to move in. Mine being one of them. i lived in my house for 2 years before someone noticed My smoke Detectors were 20 years expired. mind you they have "pro care" visits every 6 months. read more

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We've been with invitation homes for six years now. When we move to Burleson Texas, our rent was 2100. They're now wanting us to pay 3200 for a house in Burleson Texas. That's not worth more than 2500 a month comparing this to all other homes on the market for rent in this town. We managed to get the house down to 2800 but there's no house with our amount of bedrooms even closely nearby that is 2800 the most expensive ones we see or 2400. They are pretty much price gouging us. They offer a transfer service but they want first month plus another security deposit plus the rent that's due for the place that we're currently in which is 2800 making it impossible for us to get out of this house. Basically now we have to pay 3100 with all the added on fees a month just to live in our quiet little country town that we've been part of for six years.! there should be laws about jacking people rent up this high! Going to be writing some letters and advocating this needs to stop! Then when you need to get in contact with the Addison office, you can never get them on the phone then when you drive up to the building, the building is locked so you can even speak to anyone! Money hungry company all they care about is profit! Just be warned if you're looking for a long-term rental, this is not the company to do it with. They eventually will race to rent so high you will not be able to afford to stay in your home. We watched our neighbor three houses down move out two years ago. He was at 2800. He said enough is enough and moved., it took them four months to get his house back on the market and they reposted it for 2100. I basically try and squeeze as much money out of view as they can until you had enough. They offer same company transfers. We're currently trying to transfer due to the rent being so high but then they hit you with your first month rent and new security deposit for new home while still having to pay your last month rent at the home that you're currently in.. so if you try to move to a house that's 2100 you effectively owe 4200+ another 2800 at the house that I'm at who has this kind of money fluid? And make it impossible to move out. read more

Actually renting and the maintenance from them was fine. Hidden fees grilled us and after 5 years we moved out. I'm currently fighting with them and getting the run around of "the check is in the mail" for my security deposit refund which I desperately need because I paid money towards my Mother in law's funeral actually believing my check was in the mail. I call corporate and get told they're putting an alert in, and then I still get sporadic emails from the local office, just enough for them to say we're in contact and they're working on it. Whatever that means. I'm about to go to the office in person and sit there til they give me my money. read more

Finally after a years Invitation Homes has done it. I had a few violations on my account and yes i reached out to Shay Smith in the legal department which is in Arizona! She stated let me send a email over to the billing department and have them reach back out to you. We'll guess what no one responded! I reached out to Patric Jellison who is my property manager and who's horrible about returning emails or calls yes I have a paperwork. Finally get a call back after I did an Google review! Mind you itnwasnt my local office, but she attempted to help! They stated they would remove one of the fees and make sure that I didn't get anymore fees before my rent was doubled. Guess what no one called back. Mind you Patric Jellison is HORRIBLE PROPERTY MANAGER. Attempted to reach out to him and they told me each time he was in the office give him a few hours to reach back out to me.....He never did! Now they have added 2 more months to my account. Invitation Homes is horrible and their staff are not held accountable. They don't correspond with each other at all. read more

Robert showed up on time, was very kind and completed our work order without any issue. Great experience!

this company cares about collecting rent but not taking care of the homes that their tenants live in. We have been dealing with a water leak for over 3 months, there is mold and cabinets are warped and molded. The leak was recently fixed but now still can't use the kitchen. paying expensive rent and feel like I am camping. read more

I've been with the company almost 4 years and it's been problem after problem. The most recent problem is after having a/c issues and my ceiling cave in... A technician comes out and notice wasp in my attic. He takes photos and schedule pest control to come out. Months later, the company bills me for pest control as if I set the work order. I've tried to resolve this matter however, Rodney States is NOT a people's person but yet a racist prick! I've contacted the company on several occasions in reference to the charges and no positive feedback or response. Now rent is due and they are expecting me to pay the expensive rent and for them scheduling pest control yo the residence which is unfair because I didn't ADL for pest control neither did I make the work order. This will be my final lease because this company doesn't value their residence at all! Nor is it a priority to resolve billing or maintenance issues. Their own maintenance technicians complain about the company and how the company only wants to patch things up and not fix the problems. "Slum lords" the true name for the company. So I guess I'll be filing a small claims lawsuit due to them refusing to work with me. Also, this will be reported to the BBB additionally due to this reckless incompetence. read more

They manage bills so terrible. You pay for next month's bill in utilities also while paying for combined electricity and or gas which jacks up your monthly payment an extra 600-700$ in rent. We've been renting for almost 6 years and this is by far the most stressful company we've ever dealt with. We can manage our monthly bills but never the underhand 600-700$ they always decide to combine. They add rules without even telling you, no consent and they don't accept any other form of payment other than electronic pay which is the only company that does this. They also charge you for mailing in a personal check. read more

Invitation Homes has always been a great company to work with since we leased this home. Anything that's come up they are promptly repaired and it's been a great house. We hope to extend our lease. read more

Invitation Homes - Our downstairs living room. - Property Management Near Me - Addison, Texas

I've recently moved into one of their properties & have requested several maintenance issues. Kenny was on-time, respectful of my property & very professional. He explained each item he fixed and what he did to make it work. Hope he is on any other calls I may have in the future. He went above & beyond fixing everything. Great job read more

My toilets wouldn't completely flush and water was backing into the tubs. I placed a maintenance request and it was assigned immediately to Clear Plumbing. Anna called me to schedule a tech to come assess the issue. Anthony and Jose arrived early and made it possible to use both the toilets and showers until the next day when the real work would begin. The cast iron pipe needed to be replaced. All of it. Bright and early the next day (a Sunday!!!) a five man crew showed up, ready to work, led by Leo. They stayed almost 12 hours and dug, with gorgeous precision, trenches and a tunnel through my backyard. They placed and connected new pvc pipe and made sure it was water-tight before they left that night. The next morning, three men returned to put all the soil back in place. I returned home from work that evening to an immaculate backyard and spotless patio. I can't imagine what this cost but I'm very thankful it was done, and so quickly. It was worth every penny, I assure you. This is an old house and has (or had) old pipes. I'm very grateful to Invitation Homes and Clear Plumbing. Thank you so much!! read more

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Extremely professional and efficient--did a flawless job fixing our ceiling. Attention to detail was impressive, and the finish looks perfect. Highly recommend for anyone needing top-quality ceiling work! read more

Technician was awesome, corrected the issue. Total professional. Good to know Invitation Homes is willing to back their homes. read more

If I could give zero stars, I would. Renting from Invitation Homes in Dallas was the worst mistake of my life. The house was INFESTED with roaches, ants, and termites from day one. The bathroom had BLACK MOLD everywhere, and they never bothered to remediate it. The air vents? Caked with YEARS of dust and filth--breathing in that air felt like a health hazard. They tore up my master bathroom and then just... left it like that. For SIX MONTHS. Half my house was unusable, and they did nothing to fix it. No urgency, no care--just a complete lack of professionalism. When I tried to move out, thinking I could escape this disaster, they STOLE my deposit and then had the audacity to send me to collections for DOUBLE the amount. I've called and emailed them repeatedly, and they won't even bother to respond. This company is a SCAM. They do not care about their tenants, only about squeezing every last dollar out of you while providing unsafe, unlivable conditions. RUN FAR, FAR AWAY. read more

Everything is fine until a repair is needed. They just keep sending subcontrators out to assess the repair then deny the subcontractors quote. You'll wait a week and then they'll send another company out to do the same thing. When you try to call the local office it will just keep routing to the call center that all go off the same script. "Oh, I'm sorry sir. I will escalate this on our end and you should be getting a call back soon to schedule a technician to come out to make repair". Next tech comes out and say "I'm not authorized to make the repair, I havecto send in my quote and wait for approval." Zero stars if i could. read more

Invitation Homes - Property Management Near Me - Addison, Texas

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STAY AWAY!!! I have been calling to speak to the property for weeks now because of what occurred to our AC unit and yet still no call back. We were without AC from 9/14/2023 to 9/24/2023 with 113 degree weather. That is absolutely ridiculous with 3 children in the household. Our house was at 95 degrees at ALL times. They could not get ahold of their 3rd party vendor and had absolutely no care in the world during this ordeal. That to me is ridiculous. We have a 13 yr old, 5 yr old and 1 yr old and to be in that type of heat is crazy to me. I have requested a phone call back over 5 times along with speaking with 4 people that stated they would ensure we would get a phone call back, people that have reached out to me. That would make a total of 9 messages that invitations homes have missed. 420 Rifleman Trl Arlington, TX 76002 read more

NEVER RENT FROM HERE. Following a recent conversation with Yesenia Hernandez, where she kindly provided a verbal extension through the week of 9/15, I want to discuss the possibility of adjusting my move-out date. ZERO RESPONSE - I'M GETTING CRICKETS. Trying to change my my move-out date to allow for the 60 days notice. I want to reach out because since I gave my notice, I've felt ignored in our communications. I believe it's important to maintain an open dialogue during this transition. When it was time to renew, the emails and calls were constant, but since I've given notice, RADIO SILENCE. read more

Robert H. with Pro Care is the best! He always is extremely helpful and friendly and has no problem being flexible if an issue ever arises.

If I could give 10 stars to William Blast on maintenance, I would. As a single woman I had a honey plezzz do list and the other techs just had excuses. William got right to work and resolved. I'm soooo grateful for him. Give this man a raise!!! read more

A month later, only one issue was resolved; however, we added a new one when the microwave shorted out and tripped several breakers. The replacement mic over a month away? Seriously Invitation Homes? Someone closed the calls making it appear that they were complete in the system. In reality, no one addressed the issues for over a YEAR! Same stuff different month. Local office - No assistance Regional Manager - No Assistance Director - Lots of talk and emails but no assistance. Avoid this company. read more

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I gotta say Maintenance here is so bad when you need something fixed! They put Band-Aid on things and not Fix the actual problem because they don't wanna spend the money. It takes over three trips and some things have took over 3 to 6 months to fix. When people don't have heat in the snow thing should be instant. Nobody is on the same page. They need a lot better customer service. And Better management. I used to think it was the maintenance man that were bad but it's the management maintenance man are excellent. They just can't or not allowed to fix things the way they're supposed to be fixed. read more

I love the house I moved into and Ashlee was so helpful every step of the way! The only few draw backs I would say is the mandatory additions of the filter charges and internet provider. However, I just see it as being a base charge for the rent and the provider isn't horrible with options to upgrade if needed. The house needed some general maintenance due to a recent storm damaging the roof and they promptly came out and fixed it as well as getting rid of some wasps nests at the front and back door. They are quick to fix any issues and answer any questions. I would recommend renting from Invitation Homes. read more

The maintenance service support that Invitation Homes provides is amazing. Our last rental company had no interest in getting problems with their homes fixed. I highly recommend the Invitation Homes maintenance team. The value of the service is awesome. read more

We've been in our house for a month and so far everything seem perfect . We get serviced on time and the maintenance people are always polite and efficient read more

Mr Chris was very thorough and prompt. Very polite and got the job done in a timely manner. And it worked properly

Chris was very helpful and informative. I expressed my questions and concerns, and he thoroughly explained what needed to be done and how he would do so. read more

I have several unapologetic, disrespectful words to say about how customer service has been since moving in August of 2023. We've put in repetitive requests for several things to be repaired and replaced. We have yet to see any of it to get completed. It's actually funny to see how a company who states they represent all about helping their tenants truly do a wonderful job at failing to do so. Such poor value incentives from a big company who doesn't give a flying F. To end this all even one of their own employees knows how much of a Terrible company they are not only to their own tenants but to their own employees. What a damn shame. ​ read more

Decent maintenance Bad customer service Hard to get ahold of and even harder to get to fix an issue My bill is constantly higher than I think it should be Charge you for insurance you repeatedly deny and try to remove Hope FTC issue gets sorted soon read more

If there was rating less than one star I would have used. Exuberant rent charges multiple hidden fees been suffering from asthma living on rotten carpet when called to follow up I was told everyone is suffering like me it is not the company problem if vendors are bust with other people read more

Invitation Homes - Rotten carpets since 7/8/2024 - Property Management Near Me - Addison, Texas

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Don't rent from this company!! Our AC went out last summer in Texas heat of 112-114 F temps & it took them a month to fix the issue. They only brought these stand up fan systems that basically blew the hot air around. We had to borrow a window unit from a friend and buy another window unit that was bigger to keep the downstairs temp at right under 90degrees inside. All of the showers were upstairs and we had to go up to 100+ degree temps upstairs to shower. We had to move a mattress downstairs to sleep on the floor. We even had to leave the property for 1 week bc our dogs were in physical distress in the heat. They said they would reimburse us for the difference in price of the utility bills because we were running those window units 24/7 & we contacted the Dept with invitation homes that was supposed to reimburse us and they said they would not do anything to remedy or reimburse us. Horrible customer service. They don't care about the people that rent. You are just a number to them that generates income. We continued to be good tenants that paid rent even though they were in breech of the contract by not fixing our AC. After all that they tried to raise our rent $500 per month!! We would never lease from them again. We bought a home after but still we would never consider renting or EVER recommending them. If I could give them less than 1 star , I would!! read more

Shout out to Robert H. He did electrical work in one of the bathrooms in our house in Irving, worked quickly, and was, in general, a mensch.

Pain to deal with billing, they manage the utility bill make it difficult for you to know what you are actually paying for.

BAD!!Invitation Homes, Atlanta , Ga. I made a shower head replacement work order on 6/15/2024. To come and find out I was going to be charged for. This repair is at no fault of my own, but it is the original shower head from me moving in 4 years ago. The only reason I did not attempt to repair it myself because this home is very old (built in 1974) and I did not want to place the wrong shower head on the line. So, I did what any normal tenant would do put in a work order. Unbeknownst to me billed for this. I reached out yet to another NEW property manager, and she stated to me the charge is valid because the shower head was working when I moved in 4 YEARS!!!!!!! AGO!!! I told her, this repair is due to wear and tear of this shower head, and it was a cheap one in the first place, which is why it dismantled. I am a great tenant, NEVER been late or rent. I have treated the property as my own. Henceforth, put thousands of dollars in the property because when I first moved in 07/2020 there was a carpenter bee infestation and a spider infestation, I had to complain nearly in tears to get this taken care of, countless repairs where needed on this property, looks like they purchased this home from a eager seller who wanted cash, and did 8K worth of rehab in it & threw in basic appliances. I had to pressure clean the home, and get it professionally cleaned and disinfected. The front & back yard had never been treated for bugs, so I had the exterminator come and do that, my daughter has bad allergies one bug bite we are in the ER. This particular property manager lacks empathy and is extremely rude, and has NO courtesy for a long ongoing tenant that treats the property as it's their own. Lastly... I'm a licensed realtor and property manager and the proper protocol is to have your maintenance come out and give you a quote, and you determine with the tenant a fee will be applied if need be , if the tenant is at fault, that is the professional way. Meanwhile I was told by Ms MAAM, that every protocol is different. Well that's ok, because I'm sure Grec will love to hear about this one. I'm so happy I'm purchasing a home soon, so I won't deal with this garbage anymore! These folks make me a better PM for my tenants regardless of the situation. I will say this , this makes me reluctant to call in any repairs. S. Thomas & Brian were awesome property managers back in 2022 & 2021, This Atlanta office has been through much turn over these past 4 years, seems like they are not vetting property managers enough. The good ones they did have, they can't hold on to them, or perhaps letting them go due to multiple complaints. Any work order I had, S. Thomas nor Brian never charged me for, they knew this property was extremely old, and knew what I went through when I first moved in. I'm standing on business and going to corporate with this one. Enough is Enough and this is unfair treatment due to someone neglecting the contracting experience or yet alone expertise to even ask the repairman to send photos to make sure the tenant is not at FAULT! I'm not standing for unfair treatment! Nope I'm not !! - read more

Robert H. is always very quick, efficient and friendly. He came for our ProCare visit and also assisted with any other issues we had.