We contracted inTUNE Events for our wedding, paying a premium of over $2,600 based on their reputation for interactive, professional DJ and Emcee services. Unfortunately, the service delivered was completely unacceptable, permanently affecting key milestones of our wedding day.
Ceremony & Audio Failures: During our unplugged ceremony, the DJ sat slouched over, on his cell phone, completely visible to our guests. Because he was entirely distracted by his phone, he completely failed to manage the audio equipment. As a result, our guests could not hear our vows.
Reception: The lack of professionalism grew worse during the reception. He missed the timeline cue to transition guests to the dance floor, causing a massive lull in the evening's timeline. During dinner, he played Christmas music at our summer wedding. Furthermore, he repeated the same songs including several from our "do not play" list, while ignoring the vast majority of our request playlist. He demonstrated zero crowd engagement or MC presence, leaving our guests to work overtime to keep the dance floor alive.
Management's Response: When we first brought these issues to the owner, Mark, he was dismissive, defended the DJ, and offered a minor adjustment. It was only after our professional wedding planner contacted him directly to corroborate our experience that he changed his stance.
Mark explicitly admitted to us in writing that he was "horrified" by the feedback our planner provided and questioned the DJ's future with his company. He then issued a 50% partial refund.
However, when we requested basic professional transparency regarding how this systemic failure occurred at the cost of our wedding day, Mark completely stonewalled us. He ignored our direct question, became dismissive, and explicitly stated he would no longer reply to our emails.
We have multiple wedding vendors and guests prepared to testify to this total lack of professionalism. Turning to public reviews was our last resort after being entirely shut out by management.
We strongly advise future couples to look elsewhere for their wedding entertainment. read more