I needed to stay in the area overnight so I opted for this Marriott property, a Delta to stay the…read morenight. Checking in was quick, simple, and great. The lady who checked me in was friendly and efficient at checking me in. I got an upgrade (I'm Titanium status) and she explained their Pantry to me as well. This property has a full service bar and restaurant in the lobby and each time I walked in/out that place seemed to have quite a bit of business happening. The parking lot was interesting as it was the first Marriott property I've seen with reserved parking close to the door for Bonvoy members - which is nice! But if we're all Bonvoy members, it doesn't prove effective nor beneficial. The room was big, but dated. The bathroom did have a nice shower stall, but the colors are definitely suggestive of needing to be updated and the carpet in the room and furniture were definitely showing signs of wear & tear. The bed was open under it and when I looked, it was a dust jungle - yuck! Along the wall next to the bed, by the bedside table was all very dusty and clearly hadn't been vacuumed in years. The bed was ok, not very comfy. The TV didn't work properly - But I'm not going back to the desk to complain, nor am I calling and waiting for a maintenance person to come, this stuff should all work properly when they give the rooms out. Housekeeping should either check or there should be a weekly maintenance check. In this case, the streaming channels kept saying the TV wasn't connected, so I watched regular TV, which isn't what I prefer. I hit up the Pantry the next morning for coffee... I immediately noticed the exact same cookies and muffins that were there when I checked in the day before and checked the Pantry the night before as well... Not very appetizing. The coffee is provided via their espresso machine and I opted for an Americano and it was HORRIBLE! Not even good for free! I ended up taking a few sips and tossing it out. Overall, it was decent... Far from the best, but not too bad. I'd stay here again, but will most likely stay elsewhere next time I'm in this area.

5 Stars all the way! The check-in process was friendly and efficient. Our room was spacious and…read moreclean. The bed was very comfortable. The shower was great, but the water will leak out of the shower door onto the floor. We never had a chance to go to the hotels lounge, so I can't comment on the food or the prices. The location was perfect for us.

Disappointing Service - Great Location Only ​While this…read morehotel benefits from a safe and convenient location, the service we received was very poor. My wife called the front desk to request shampoo, shower gel, and conditioner, yet after 30 minutes, nothing had arrived. When we followed up, we were told someone was on the way, but after 40 minutes of waiting, we grew frustrated and had to go down to the lobby to collect the items ourselves. What made this especially disappointing was that we were dealing directly with the hotel manager the entire time. I expected much better service for the price.

The Founder's Inn has a hotel, spa, restaurant, and conference center. It has the vibe of a…read morehistoric Virginia lodge. The "founders" being George Washington, Thomas Jefferson, James Monroe, and John Adams. Guest rooms are housed in the main building and two separate "lodges" of three stories with elevators. We were in the James Lodge. We stayed one night in a room with a king bed and sofa. The room and the bed were comfortable, and the bathroom had a good walk-in shower. The room included a coffee maker and a mini-fridge. The lobby has several areas to sit and read, talk with friends, and relax. It's fun wandering around and exploring. They also have a pond out back that attracted ducks during our stay. It was nice to walk around. We did not use the spa, but we did have breakfast, lunch, and dinner in the Swan Terrace dining room. While I'll leave a review for the Swan Terrace on its Yelp page, suffice it to say that we enjoyed our meals--breakfast and lunch more so than dinner. Parking is free. This is a Hilton property, so you earn points toward your Hilton status. I am not posting photos of the public areas as they had signs up prohibiting photography to allow their guests privacy.

I made a reservation with Angels' House after it was recommended by Sono Bello for my unique…read moresituation. After explaining to Sono Bello that I was mom to a 10 year old and caretaker to my elderly parent, she told me about AH and told me that it would in all likelihood be a great solution to my quandary. I called AH, explained SonoBello's referral, told them I had a 10 year old child and an elderly parent that I was unable to leave the child with, and was directed to make my reservation online. So, I did. $493. Fast forward to the day prior to the procedure. I called AH to make pick-up arrangements for myself and my son, and was curtly informed that the child was not allowed. "I had not disclosed that information, and there are women wandering around who have had procedures" etc. I was dumbfounded. First... there must have been some wires crossed somewhere, or maybe the owner was in too big a hurry to get me off the phone, because I did mention my child. Apparently she assumed the second guest was my father. Second... "women wandering around"? I was under the impression that this was not in the nature of a private home that was in any way informal or with public areas, but rather that I would have private areas to myself and the second person I had paid for. I informed the owner that this meant I would have to cancel my procedure, and she really did not care. So I did so, asking her to cancel the reservation, obviously, since she was denying my second party admittance (and thus me, since I kinda come with him). Fast forward a month later. I notice that the $493 has not been refunded to my account and call. Her position is that it's not going to be refunded because there are no refunds. Um. Seriously, epically baffled by this. Angels' House tells me I can't come because they misunderstood something ... but then refuses to refund my money? I SMELL A RAT. I'm in process of contacting the BBB, and have also contacted Sono Bello to alert them about the shady business practices being conducted by this business.

From the owner: Stay with us in luxury & comfort for pre and post op care.read more

We stayed here for two weeks. What a nice hotel. Front desk personnel are nice. Restaurant…read moreworkers are nice. Service personnel are nice. We enjoyed the pool. We enjoyed the Empyrean lounge. We enjoyed every restaurant. Parking was convenient and only $18.00 a day. All the restaurants had great food and good Happy Hour specials. The river view we had was nice. The location is convenient as well. There are also some great restaurants and bars nearby. We attended a concert at NORVA and that was about a three minute walk. I would love to stay a couple more weeks but I couldn't get the govt per diem rate anymore. Some additional pros: Clean hotel, not stingy with waters, $15.00 daily credit (30 for a couple), lite breakfast in lounge, amenities for Empyrean rooms, happy hour specials in lounge, lite dinner in lounge, free pool table at Grain, awesome bartenders who give good recommendations. Front desk personnel are helpful! Some cons: hit or miss service in lounge, drinks can be expensive, no microwave in lounge, no microwave in rooms, cold food in lounge.

Location is great, it's by everything you could ask for. My four complaints about the hotel are 1…read more It takes the elevator forever and a day to stop on the second floor where you check in. I'm not joking when I say it took 5 minutes waiting for it. 2. The rooms are very basic and blah. Nothing really special about them and they are dated. 3. The noise level is pretty high if you are by the road. I was on the 19th floor and could hear cars going by ALL night long, it directly affected my ability to get a good nights sleep. 4. The TV channels are severely lacking, I think there was maybe 20 channels to choose from and it was hard to find anything to watch (I like to watch tv and relax before I go to bed). Overall it's a great location and the hotel is nice when you arrive in the lobby, but inside your room it leaves a lot to improve.

I only tried the bar/restaurant. It was fabulous. Limited menu but friendly atmosphere and good…read morefood.

The hotel staff were incredibly friendly and helpful, especially for a group working over the…read moreholiday weekend. We got extra towels, the front desk receptionist remembered my request from the day before and checked in on me. Another front desk receptionist helped us with our day time excursion. There was also a lively evening calendar with jazz and a dj in the lobby.

Location! Location! Location! In town from CA for just one evening to attend a Carnival cruise…read morewith our east coast family. The hotel shares a parking lot with Walgreens which came in super handy because my husband came down with a terrible head cold, so we had to buy every decongestant and cough medicine known to mankind. We walked to Walmart across the street to buy our cases of soda and bottles of wine to carry on to the ship. I forgot my belt for the formal night and found one for $10 at a women's clothing store in the same area, but we could have walked to TJ Max too. There's a Chick Fil A and a Target across the street too. We were happy about the 24 hr coffee and hot water which we needed for Theraflu and Emergen-C. Room was super clean. Had a mini fridge and microwave. We didn't make it to breakfast only because we were zonked from our red-eye flight and the sleep disrupting cough. All of the staff were incredibly courteous and professional. The Lyft ride, for a midsize vehicle to fit all of our luggage, to the port was $13. I would definitely recommend.

I'm honestly surprised this location does not have more good reviews. I didn't stay here long only…read moreone night and I checked in pretty late but the time I spent here was pretty good. Our room was very clean and it looked how we would hope it would. Everything was stocked and ready to go. The breakfast was the usual IHG choices. My only complaint is there was no hot water available when I checked outside of breakfast hours and I couldn't find anywhere to fill up my water bottle. I used the work room and the Wi-Fi worked pretty good with my government laptop. I would stay here again.

Beautiful Inn. What a treat it was to stay here. This was the final leg of our vacation and it was…read moresuch a nice way to end the week. On arrival we were greeted by Brianna who showed us to our room and offered us complimentary Prosecco. She also arranged for us to have dinner at their amazing restaurant next door. We had such a fun, peaceful evening. In the morning we enjoyed a delicious breakfast and got back in the road. Thank you to Brianna and Jasmine!!

Amazing Inn and amazing staff. If you are ever in Norfolk, you owe yourself a stay at this little…read moregem. The adjacent restaurant is on point- wonderful food and cocktails! We came down for our son's college graduation. We had to be on the road early, so they accommodated our schedule and packed up a hearty breakfast for the road. We will definitely be back! Tina&Terry

After traveling all evening and getting there late, I did NOT appreciate the rude call from manager…read moreat 1AM to tell us he got complaints about us "jumping" in our room. We were all in bed and trying to sleep -- other than opening the sofa bed for my kids, we were acting normal and quiet. When I pointed this out, rather than apologize, he just hung up the phone. Also during our stay the staff barely touched our room -- including leaving dirty/used coffee cups in the room and not giving us new coffee packs for the morning. This may sound minor, but as someone who travels and uses Hyatts on a regular basis, it is not the kind of quality I expected from a Hyatt-flagged hotel. I'll be staring at one of the other Hyatts next time I'm in Norfolk.

Great location, clean hotel, reasonable prices and very friendly service. We made a good…read morechoice staying here.

We stayed here on a business trip and, frankly, this hotel falls far short of basic standards…read more Despite repeated issues over the past eight years--including mold, outdated facilities, ill-fitting bed sheets, and plumbing problems like a stopped-up toilet--nothing seems to have improved. It's baffling how this hotel is still operating with such persistent problems. While the staff were friendly, that unfortunately doesn't make up for the ongoing maintenance and cleanliness issues. We are actively working with our company to have this hotel removed from the approved list, as it simply isn't acceptable for business travel or otherwise. I strongly advise travelers to consider other options until this place undergoes serious renovation and management overhaul.

This is the worst hotel experience ever. We arrived November 30. The rooms are so small, there is…read morehardly any room for suitcases. I had a 16 day stay planned, two people, lots of suitcases. I was surprised to see there was no cleaning of the room, even when requested so towels had to be picked up at the front desk which was not always easy.. No towels, etc. By December 3, I started to complain more loudly about the room. That night, when I returned, I noticed a very expensive pair of jeans were missing that were folded on top of a suitcase. When I looked inside the suitcase, I noticed right off the bat extra room, like more was missing. It ends up that another pair of jeans and 3 expensive insulated shirts were missing for sure. I will never know exactly what was stolen. Who inventories their suitcase? When I contacted the front desk about this, they said they would contact the manager. By Friday, December 5, Brian the manager still had not returned my call. I called back and insisted on talking to him. He was very angry when he finally answered the call. He claimed he cleaned the room himself and that he was positive nothing was stolen. I told him on 50 years of traveling I had never had a single item stolen until now. He said I was a liar that he was positive nothing was stolen from my room. He said if I continued claiming this theft that he would like me to leave the hotel. I called Hilton and they arranged another, much nicer Hampton on Battlefield, just 3 miles away. I told them I couldn't move until Friday at six and they said that was fine. When I check out of Hampton greenbriar they said they were charging me for Friday because I wasn't out early enough. The hotel looked to be was 1/3 full. When I got my bill, I was charged through Sunday for greenbriar and starting Friday for Battlefield, so the double charged me 3 days. I called Hilton numerous times, waiting for a total of 4 hours on hold. I filed a claim and after a week and no contact from Hilton on either the room overcharge or the stolen clothing, I called again. The claim number was no good. So I filed a second claim. Hilton or Hampton has not returned any calls nor have them made any adjustment to my bill or reimbursed me for over $1000 of stolen clothes. Brian is a vile, dishonest man, the hotel rooms are very small, but I will say, the breakfast area was managed very well at this location. I'm sure this is no thanks to Brian as he was some type of fill in manager for the actual manager who was away.

I'm not overly sure why some scored this hotel as low as they did. I personally like it. First…read moretime staying. We've stayed at the Hilton a few blocks away. The location is perfect. Right on the waterfront, walking distance to everything. Hotel is clean. Excellent views of the river and Portsmouth. General dynamics is right across the way if you have a naval slant. The water taxi is a few steps away. Unless you do valet, Parking is in the garage about a 5min walk away. Best bet is to drop the luggage/check in while the other person goes park. . $15.99 a day isn't bad.. I thought the food was good and very reasonable prices.

The check-in in front of house staff were just underwhelming as an overall experience. I dealt with…read morethem a handful of times and pretty much each time I was disappointed. The final time being when I asked for a package that was dropped off, never actually heard front of house staff using profanities in front of customers. Some of the staff reached with either nepotism or desperation hires, as some were clearly not trained in hospitality or customer service. The valet was a whole other issue, was told that it would be on our hotel bill, but it ended up not being. The valets were inconsistent with service and urgency. I even have one slightly rude when I asked to make change, mind you the change, I was asking to make was to tip them. Again, reeking of either nepotism or desperation hires for staffing. The concierge lounge was adequate, a couple of the attendants were quite friendly and helpful, but one gentleman was borderline rude. It almost seemed like one young man was living in there, as he was there all hours of the day and night at times watching the TV with the volume all the way up. Again, could've just been a guest, but it was slightly awkward. I would stay here again, if no other options were available, that being said if any other Marriott property in Norfolk were available, I would choose them over this property. It's a shame, because this location is absolutely fantastic and terribly convenient. Hopefully there is a significant management or staffing change, and we will get to try this property again, but otherwise I will strictly avoid. Housekeeping seemed to be very attentive and did a great job on my room. It was very clean and comfortable for my stay. One party in our group had to be moved because she found multiple roaches in her room. Nearly 2 weeks after my stay was completed, and I still have not received nights, points or spend credit on my Bonvoy account....another indicator as most well run properties post this 3-5 days after stays.