I am supposed to be seeing Dr. Neil Weisman. I've seen him once, the other doctor did an injection, and then my follow up was with a random nurse practitioner. She scheduled me for a follow up injection 5 weeks out, and the office was supposed to send in the paperwork to my insurance to get authorization.
The office did not send my insurance the proper information, and on Oct 2, 2025, my insurance sent them a response saying they didn't send complete information.
My procedure was scheduled on Oct 20 at 1015am. At 945am, the office called and said they canceled my procedure because they were having trouble getting authorization from my insurance.
I called the office to complain about their last minute cancelation (my driver had used leave in order to drive me home, as required) and to ask if I could make a follow up appointment in the meantime to go over my pain management options, and also to make sure the office purple were actually sending in the information my insurance requested.
When I called I was admittedly on the verge of tears, and the woman who answered not only lacked any sympathy or empathy, but she threatened to hang up on me, and I asked her to let me speak to a manager instead. I was blunt, trying to hold back tears, but I did not insult her, nor did I use any foul language.
The office workers not only filled out my insurance authorization requests incorrectly, but they let it sit in the office for 18 days, and canceled 30 minutes before my procedure, giving me no follow up and no further information. Then, when confronted about it, they shut down and hang up. This is unacceptable under any standards for patient care, and I really hope the phone call was recorded so the manager can hear it.
An emotionally distraught patient who is frustrated and looking for help or answers should be well within the parameters of care for a receptionist handling the claim of that patient.
I have no way to contact my doctor as she forwarded me to the office manager who is not in office. Communication is abysmal, and they need more training on how to file for authorizations, and then respond to the patient in a timely manner. read more