Wonderful location, but frustrating stay with odd design choices and very weak service…read more The biggest positive about AC Hotel Miami Dadeland is the location since it's directly connected to the mall, which is incredibly convenient. Unfortunately, much of the rest of the stay was frustrating from the start. Finding where to check in is confusing at first, and before arrival I called to ask if early check-in might be available. I explained that if a room wasn't ready, I'd spend time elsewhere before coming to the hotel. I was told they could not tell me unless I appeared in person, which served no practical purpose and was incredibly annoying. Even then, when I returned by 3:30 p.m. there was no room anyway and we sat in the tiny lobby with our bags. The front desk service was average at best. Not rude, but not welcoming either. I genuinely felt more tolerated than helped, and eventually just avoided interacting with them. I wasn't even told about any amenity they offered or even where the elevators were. Just got my key handed to me - not even telling me my room number. Having spent years working in hospitality many years ago this level of "service" stood out in a bad way. Also, the room layout is one of the strangest I've seen: The sink sits in the middle of the room rather than in the bathroom, so using it at night wakes anyone sleeping. The bathroom has a sliding door (not a pocket door) that remains partially open, and you can literally see the toilet from the bedroom. Privacy is almost nonexistent. Going to the bathroom is basically a team sport. Trash cans have no liners, and when we requested bags they were delivered but not installed. Housekeeping was inconsistent and usually incomplete. The bath mat was routinely left inside the shower, meaning turning on the water could soak it before you even stepped in. The housekeeping staff themselves weren't unfriendly, but they often stood in the hallway having loud conversations, which was disruptive. When you walk by the housekeeping team start doing random things like dusting signage so it seemed they were busy. One true bright spot: the bartender Jocelyn. She was fantastic, welcoming, and made excellent drinks (the Nutella martini is outstanding). Unfortunately, even that was dampened by an automatic 18% gratuity added to the bar bill. I normally tip 20% anyway, but a business deciding that I am going to tip and also the tip amount without clear advance notice is inappropriate and leaves a bad impression. Overall, the hotel feels highly overrated. The location is excellent, but the service, layout, and operational issues made the stay more frustrating than relaxing. I would stay somewhere else next time and simply come back to the bar which ironically the best part of the property.

It's such a laid-back, easygoing spot--perfect for unwinding. You can catch the sunset right from…read morethe bar, which makes the whole vibe even better. They usually host fun events like comedy nights and karaoke, and during the summer, they play movies out on the pool deck. Tonight I stopped by for a sangria workshop with Joscelyn, and she was fantastic. Super engaging, and I actually picked up a few great tips I'll be using again.

Gotta say that while I didn't stay overnight at the Hilton Miami Dadeland, this review is mostly on…read moretheir meeting and convention facilities. I recently had the opportunity to attend a very special event here with my two daughters and their husbands: the annual Memorial Service organized by the Jehovah's Witnesses, held on a Saturday night. This year's event drew over 400 attendees, and I must say, the hotel handled it exceptionally well. First, a bit about the hotel itself it's fairly new as it was built in 2020 and has become a modern, peaceful fixture in the Kendall area. Its location is a major plus: just a five minute drive to Dadeland Mall and the bustling downtown Kendall district, and within walking distance of Baptist Hospital, numerous medical offices, and a variety of restaurants. It's an ideal spot whether you're visiting for business, medical reasons, or leisure. As for the event, the Hilton's facilities were clean, spacious, and well-suited for a gathering of this size. There was even room to comfortably accommodate a much larger group, which speaks to the versatility of their meeting spaces. Free parking was plentiful a rare and very welcome perk in Miami and onsite security added a nice sense of comfort. The hotel staff was courteous, professional, and discreet, making sure everything ran smoothly. The ambiance throughout the hotel is modern and tasteful, with stylish decor that adds a touch of elegance without feeling stuffy. After the Memorial, I noticed that several attendees chose to stay and dine at the on-site restaurant, which is a testament to the welcoming atmosphere and quality of service. Overall, I found the evening to be meaningful, well-organized, and supported by a facility that enhanced the experience rather than detracted from it. I wouldn't hesitate to recommend the Hilton Miami Dadeland for similar large-scale events or for anyone looking for a comfortable and well located place to stay in the Kendall area.

Unfortunately my check-in experience and the cleanliness of my room were a big opportunity and…read moredon't seem representative of the Hilton brand. On the bright side, the 2 women that work at the Starbucks in the hotel were very nice. But they're Starbucks employees, not Hilton. Hilton front desk was very rude and unhelpful.

If you like history and architecture, you will enjoy your stay at The Biltmore Hotel. It was built…read morein 1926 and located in the heart of Coral Gables upscale neighborhood. Impossible to miss. This is the type of place where time slows down really calm and elegant. Loved the Mediterranean arquitecture with Italian influence. Voulted ceilings, dark wood and warm lighting. It has many ballrooms for events. I was there for a babyshower at the Danielsen Gallery perfect for smaller gatherings. The Courtyard and Fountain are beautiful. Everything feels historic and grand. The service was impeccable and extremely professional.

Miami Biltmore Hotel is a historic place . A little history…read more: The hotel was designed by Schultze and Weaver and built in 1926 by John McEntee Bowman and George Merrick as part of the Biltmore hotel chain. The hotel's tower is inspired by the Giralda, the medieval tower of the cathedral of Seville Spain. When completed in 1926, the Biltmore became the tallest building in Florida at 315 feet holding the record as Florida's tallest building until 1928 when the Dade County Courthouse was built. At one time, the pool was the largest pool in the world and employed swimming instructor (and later Tarzan actor) Johnny Weissmuller. It served as a hospital during World War II and as a Veterans Administration Hospital and campus of the University of Miami medical school until 1968. The hotel was then abandoned for many years before again restoring operations as a hotel in 1987. In 1986, Miami Biltmore Hotel was designated a National Historic Landmark. In 1925, land developer George E. Merrick joined forces with Bowman-Biltmore Hotels president John McEntee Bowman at the height of the Florida land boom to build "a great hotel...which would not only serve as a hostelry to the crowds which were thronging to Coral Gables but also would serve as a center of sports and fashion." In January 1926, after ten months of construction at a cost of $10 million, the hotel opened and visitors included the Duke and Duchess of Windsor, Ginger Rogers, Judy Garland, Bing Crosby, Al Capone, and assorted Roosevelts and Vanderbilts as frequent guests. Franklin D. Roosevelt had a temporary White House office set up at the Hotel when he vacationed in Miami. Several months after the hotel opened, on September 18, the 1926 Miami Hurricane struck. While the hotel was undamaged, providing shelter for over 2000 survivors, the disaster signaled the end of the Florida land boom. Merrick's Coral Gables company declared bankruptcy on April 13, 1929, and Merrick's stake in the hotel was bought out by his partner, John McEntee Bowman in November 1929 for $2.1 million.Bowman resold the hotel in September 1931 to millionaire Henry Latham Doherty. A large part of the hotel's revenue in the 1930s came from aquatic galas. As many as 3,000 people would come out to watch the synchronized swimmers, bathing beauties, and alligator wrestling. Johnny Weissmuller, before he was known for his role in Tarzan, broke a world record at the pool. With the onset of World War II, the War Department took over the hotel, converting it to a 1200-bed hospital in November 1942. The building was transferred to the Army in 1946 and renamed Pratt General Hospital.Many of the windows were sealed with concrete, and the marble floors covered with government-issue linoleum. The hospital was transferred from the Army to the Veterans Administration ,in July 1947. Also the early site of The University of Miami's School of Medicine, Pratt General Hospital remained a VA hospital, with 450 beds, until a newer facility opened nearby in May 1968 and the building was vacated. In 1973, through the Historic Monuments Act and Legacy of Parks program, the City of Coral Gables was granted ownership control. The building remained unoccupied for almost 10 years. Then in 1983, the City oversaw its full restoration to be opened as a grand hotel. It was reopened on December 31, 1987 as a luxury hotel and resort. In June 1992, a multinational consortium led by Seaway Hotels Corporation became the new operators of the hotel under a long term management lease with the City of Coral Gables, and again made extensive refurbishments to the property. New lighting and telephone systems, repairs to the pool, furnishings, a complete guestroom renovation program and spa were completed. In February 2009, the hotel opened the Biltmore Culinary Academy, a recreational hands-on cooking school with classes for adults and children taught by the hotel's chefs. On April 18, 2012, the AIA's Florida Chapter placed the building on its list of "Florida Architecture, 100 Years, 100 Places. The hotel has been used as a setting in various movies and television programs, including Bad Boys, The Specialist, Shock Waves, CSI: Miami, Popi, and Miami Vice. If your into golf The hotel has an 18-hole, par 71, championship course designed by Donald Ross.Reopened in November 2007, following a $5 million investment, the course was restored and updated by Brian Silva.The original 1925 routing was retained, but all greens, tees, and bunkers were reconstructed and grassed to contemporary standards. The property again contracted Silva to provide additional improvements to the golf course in the summer of 2018. The course annually hosts the Junior Orange Bowl International Golf Championship. Come stay at the Biltmore , the rooms are spacious and unique in style . The Biltmore is a great place for dinner or brunch having a wonderful assortment. Very nice stores to shop too. The hotel has a 12,000-square-foot spa to relax .

What a beautiful property in a beautiful neighborhood! We have stayed in our fair share of so…read morecalled "4-star" hotels and Loew'e Coral Gables is clearly a premium luxury hotel. The property is clean and well-maintained, the staff are courteous and friendly. Everything about the experience was top notch. The rooms are nice and spacious, which we appreciated since we had a baby with us. The hotel was able to provide a crib which was an Uppababy Remi travel crib. They also provided a toiletries kit for babies. The room came with a very small mini fridge as well. The only thing of note was that we were unable to change the thermostat and it was set to 72 F. We ordered room service and the food was excellent. The fish was cooked just right, not too firm. The pizza was honestly better than some pizza places I've had. Wings were crispy and a decent size. We also had some pastries from the coffee shop in the lobby and they were all delicious as well. Not too sweet, buttery and flakey. We also visited the pool during our stay. The pool water was very warm, but that's to be expected in the Miami heat. The ambience was relaxing and the pool side servers provided excellent service. Overall, Loew's Coral Gables provides remarkable service and high quality amenities, would highly recommend staying here, especially if you are traveling as a family.

Stayed here for the Fourth of July and had an amazing stay…read more We paid a premium, with it being a holiday weekend, but it was worth it. The entire staff was so nice. Everyone greeted you every time you walked in. From check in to the bar to the valet staff everyone was great. The room was great. Spacious, comfy bed, ac worked great. Large bathroom. The water pressure on the shower wasn't the best, but not the worst. The pool area was so chill, early in the morning. It was like I had the pool to myself before 11am. The water was warmed I believe. So nice to just lounge or chill in the water. Location is excellent. A bunch of great restaurants and coffee shops within walking distance or a quick uber ride away. Will probably stay here next time I'm in town to visit family. Valet parking available. I think it's $40 per night. They have a resort fee but you also get a credit for food, uber and other perks to offset the cost. It's a bit annoying they have to charge this extra fee, but nice they offer some additional value for this charge. They did send a charge after my stay, and when I called they said it was for the mini bar. I didn't get anything from the mini bar. They quickly refunded me, but it's good to keep an eye on your CC after your stay for any random charges.

Amazing staff and a wonderful hotel !! We will be back ! Great location and the hotel is only 4…read moreyears old, newly built. I highly recommend this hotel to friends and family.

When we arrived, Christopher immediately greeted us and made us feel welcome! We were offered…read morewater/champagne and promptly checked us in. He also acknowledged our honeymoon and gave us voucher. He made our first night in Miami memorable! Truly appreciated his sweet gesture!

Will preface my review by saying this is our bookclub's favorite place to meet! They offer happy…read morehour every day and have great cocktails and bites! The staff here recognizes us and although sometimes we come when they are very busy, they still give us the best service. The drinks are consistently good and food comes quick! I really enjoy the vibes at The Commodore. I feel like I'm in someone fancy living room with the fireplace, couches and decor. It's the perfect place to grab a drink and chat!

I went with a group of friends for happy hour and i really liked the space. It was spacious and…read morecomfy and fit all 8 of us. The servers were also very kind and attentive. The happy menu hour is great. $8 food and cocktails. I got the wings which were delicious. They were a bit spicy and came with a ranch sauce. I also got the sliders which was small like 2-3 bites. I would definitely like to come back again.

Gorgeous property and amazing service. Loved my time here. There were many thoughtful touches.read more

This was our 3rd annual stay at The Ritz-Carlton Coconut Grove, Miami. Beautiful property and great…read morelocation, but this visit was a mixed bag for the price (~$800/night before taxes/fees) and my Lifetime Titanium Bonvoy status. We booked a City View Executive Suite about 2 months in advance and requested quiet, high-floor, non-connecting, away from elevators. Our room wasn't ready until nearly 5pm, and we were placed in Room 329 on the 3rd floor (of 7 guest floors), steps from the elevator, street-facing over the front entrance. Room was clean, but the placement didn't match our request. Isabelle's is a highlight -- excellent breakfast (eggs, sandwiches, yogurt, oatmeal, power shots). Room service exceeded expectations: the chicken soup was top 5 I've ever had. Complimentary happy hour was also great (house Chardonnay was surprisingly good). We also received a $50/day F&B credit and breakfast for two (worth noting: breakfast can run $80-$100+ for two if paying out of pocket). Big downside: noise -- late-night piped-in music (called around 2-3am), loud Commodore bar vibe, nearby construction, and 1.5 hours of drilling next door on our last day. Shout-outs to Christina Strong (front desk--proactive and empathetic), Lucas at Isabelle's, and Steve (bellman) -- all excellent. Amazing walkable area (Koko, Narbona, waterfront paths), but room placement and noise management didn't match the Ritz price tag.

This was our fifth time to this property, and this was our second free week with Sandals. We've…read moretravelled to Sandals a lot, and Sandals Barbados/Royal Barbados is our favorite. We qualified for room 1B, which is a Butler room that we've stayed in before. Thanks to a 777 sale, I was able to upgrade to S1B for a few hundred dollars more. When we arrived and were shown to our room (4101), it was in a perfect location, and if you went out the back door of the building, you were in the path where Sandals Barbados and Royal Barbados meet. So, we were right in the center of everything. However, we were on the end, which over time, we realized we didn't like as much. Being in a center room along the lagoon is just nicer for us for some reason. More importantly than that, this room had a horrible musty smell. We noticed it right when we walked in. I didn't ask to move because we loved the location, and I was hoping it would go away. You could also see the room showing its age. If you looked at the back of the chairs, they had mildew on them. The sinks had mold in the spouts, and the handle on a cabinet was falling off. Our sliding glass door did not actually close, and you could still slide it when it was locked. And the A/C was rigged to be on 24/7, and there was no way to adjust it. We like the room cold, so it worked ok for us. But if I had paid $8500 for this room, I'd have been upset. And on our last night I went to run a bath in our bathtub on our patio. I guess I found out why no one had run one for us all week, because the drain didn't work! I was really disappointed, and there wasn't much I could do about it since it was our last night. I just kind of expected our bathtub to work in an $8500 room. The service and areas around the resort were wonderful, and exactly as they've always been. Bartenders that we've known for several trips recognized us right away and came over and hugged us, which made us feel so great and like we were back home. Dwane at Lover's Lane, and Dwayne, Rodney and Pierre at Sky Bar came up and hugged us, and I always remember what we're drinking and what we like. It's so incredible that they can do that when they see us like once a year, lol. They're just that good at their jobs! My husband also loves pool volleyball, and plays every time it's offered. He has gotten to know several of the playmakers over the years, and we even got to have lunch with Shane. The food here is, without a doubt, the best Sandals food. I do think they changed suppliers or chefs or something because the food was a little different this time, but even so, still easily the best! I'm vegetarian, and I just have so many options. I never even had a veggie burger at lunch because I had so many other options! We had Merry Monkey for lunch from our Butlers a couple days. We also ate at Neptune's for dinner for the very first time in all of our trips here, and we loved it. It's really quiet, and the ambiance is great with the waves in the in the background, and the food was good. Honestly, the whole trip, the only bad meal we had was the late night room service we ordered one night. And even that was ok. It was just kinda cold and not very good. But seriously, everything else was wonderful. And you can't forget the donuts at the donut shop and the cupcakes at Café de Paris. Just so much yummy stuff all the time! Our Butlers arranged for us to get the Escalade back to the airport, which was awesome! The transfer seemed a little late, but I just went with it. The JetBlue line at the airport was LONG. Fortunately we were JetBlue Mint, so we got to go in that line, but it might have been close otherwise. I'm probably more at a 3.5 for this trip, but really only because of the condition of our room, and our Butler service this time compared to last time. In fairness, our Butler service the trip before this was absolutely perfect! And really, with comparing this resort to itself. If I were to compare this resort to other Sandals, I'd rate it far and above most of them. We've been here several times, and the resort itself is spectacular, so I'm bumping it up to a 4. Honestly, even with our room the way it was, I've had worse, even at Sandals. We were pretty disappointed in with our room, but that's purely because it didn't live up to $8500 expectations. Normally, I never spend $8500 for a week at Sandals, so I ordinarily would not have been that disappointed in the room. I also got a horrible cold while we were there, and then my husband caught it, so both of us were sick, and we still had a great time! The SkyBar and Lover's Lane are our favorite bars of all the Sandals, and they have the best bartenders, too! Nightlife here is also good and easy to find, which is a huge plus for us. It is easily our favorite Sandals for a million reasons.

If you're considering Sandals Barbados for your wedding, I would strongly urge you to reconsider…read more You can replace flowers. You can remake a cake. You can refund a room. You CANNOT recreate your wedding day. Sandals Barbados "lost" our wedding photos and videos. The irreplaceable documentation of a once-in-a-lifetime event is simply gone. There is no redo. There is no way to recreate those moments, the people who were there, the reactions, the ceremony, or the memories that were supposed to be captured. And somehow, the way this was handled made an already devastating situation even worse. We were offered NO compensation for losing something that can never be replaced. We also struggled to get in contact with anyone willing or able to actually address the situation. It wasn't until we initiated a chargeback that we were finally able to get someone's attention. Then, after sharing our experience publicly, our review was deleted. So apparently losing a couple's wedding photos and videos doesn't warrant compensation or a timely response, but disputing the charge and publicly talking about what happened gets attention. This is exactly why I'm sharing our experience again. If you are trusting a resort with one of the most important days of your life, think very carefully about whether you are comfortable trusting Sandals Barbados with memories that cannot be replaced. A luxury wedding price tag means very little when the one thing you expected to keep forever disappears. Losing wedding photos and videos is not a minor inconvenience. It is permanent. No amount of ignoring the issue or deleting a negative review can give those memories back. Couples deserve to know how a company responds when something goes catastrophically wrong BEFORE they trust that company with their wedding.